Cyndi D was incredibly helpful and went above and beyond to provide stellar service!! I highly recommend this location and appreciate the team being so professional and making the renting experience great. read more

Do not rent here... they raised my rate from 281 to 387 after a couple months. They said they would lower it and give me a credit but they did not give me a credit. To top it off, the property manager was rude on the phone as well. Take your stuff elsewhere. read more

Beware ! When shopping for storage the price they give at move in will start going up every three months or so until your paying 2x your starting rate within the first year read more

They will not tell you that your "fully refundable" lock is only refundable at move in if you have your own lock. They also won't tell you that they don't prorate the monthly cost for move out until after your move out. I've used other public storages before and never have had such a poor experience. They won't let you select your unit but only point you to certain ones. They NEVER answer their phone and barely return voicemails. They only called me back once because I said I wouldn't pay (the mysterious "your late fees" after I had already paid on the first) until they called me to explain the change in charge. The unit itself is fine. The phone feature to open gates and doors only work if you're right up on it. You can only enter until 9 pm. read more

Amazing Service!!! Yvette was very professional and very helpful. Thanks guys!!! Very clean facilities!! read more

Don't rent here. They get you with the super cheap price when you come in. They have doubled my unit price. Started at $250 for a 10x 15 climate controlled unit. Then noticed they upped the price too 350 and now at 1 year the upped it again to 450!! WHY??? It's a fricken storage unit. This place is not worth it. Never sent me a email or notice saying the price was going up. Just hit my account. Take your business to a local storage unit. Not this money making giant. We have 2 units here. Awful!! They dont show true colors until after contract is signed. Don't let them fool you. It's a month to month rent and they can and will up charge you. BEWARE!!!!! I will say the staff members have always been kind and helpful. Can't say the same the the company itself read more

I love this location, not only is it clean and secured. But so far! they've also been very helpful and understanding. Thank you! I'm glad I chose this location. God bless them. read more

Management seemed pretty cool in the beginning with helping you out but they will sneak in charges after claiming that they won't. Eric the property manager was helpful at first but then showed his true intentions after some time. Rent at your own risk. read more

Great Customer Service by an employee name Yvette , very polite and great attitude ! Definitely will recommend

Simple,fast,easy Nice friendly and affordable It's everything we wanted in a service in one stop We are grateful Thank you team read more

I had a wonderful customer service from crew member cindy she was patient very understanding. Also help me get my situation figured out. I would recommend this place to anyone. read more

Public Storage - Self Storage Near Me - Irvine, California

beware!!! total rip off scam. they will double your rent without warning!! my rent was $193 when i moved in this month it jumped to $492 without warning. i was in the hospital and now disabled and can't move my stuff. they are taking advantage me financially. total scam!! read more

Rejoice helped me with the service today. She was so patient and passionate that she even assisted me after working hours!! She was marvelous! I was truly touched and really appreciated her service! read more

Public storage is a rip off. Run don't walk away. They raise the rates sooo often it's ridiculous. Also they have no trash cans anywhere. So silly I've been renting for many years and I'm so disappointed read more

I am moving out of our storage unit in irvine off of jeffrey road managed by Yvette. I have to say she has been so great and helpful when we needed help. We are moving out soon and she has helped organize movers and pods to come and go as needed in order to do what was needed as we get things out of there. It is rare to find someone who is always kind and helpful and accommodating. read more

I haven't even been there 6 months and the rent is already being increased. The list of issues/complaints is long, staring with the emails you receive don't reply to questions or comments. They didn't cancel the extra insurance cost they added to my bill and won't do a credit. The signal for the gate is so weak that you often can't open them without getting and manually entering the codes. They have a bait and switch with the prices to get you in since they know you probably won't go through the hassle of moving. read more

Shady people doing business in a shady way. Quote you one prove online and then add in a bunch of extra costs when you get there. Try and charge for a lock and way overpriced insurance. I walked away bc I was also aware that as expensive as they are, it'll only be a few short months before they raise their rates. Don't even waste your time, there are more ethical places to store your things. read more

Yvette was so helpful today while I was leasing a new unit! She was thoughtful, patient, and kind. I was very impressed with the overall service and attitude read more

On my first visit to public storage, Brittany explained everything I needed to know in clear and attentive details. She was patient, kind, thorough, personable, and well-informed. I signed up for a storage space with climate control that same day for a month to month subscription. I highly recommend this place for anyone who needs extra storage space for temporary or long-term needs! read more

Groundwater seepage from local farm land, damaged a lot of my stuff, management not helpful when asked, office closed multiple times during office hours making it difficult to pay the rent, if you decide to rent here look for a unit furthest from farming area, another public storage facility in irvine was recently robbed, 20 or more units broken into, so use a good strong lock! read more

Manager Howard is very helpful, explained everything in detail, took his time to help you, and it's very close to where I live. Great value compared to other storage areas. 5 stars read more

I was in a rush to find a storage unit and am grateful I found Public Storage on Jeffrey Rd. DeeDee was incredibly helpful and understanding of my situation. She quickly found me a unit that fit all of my needs. read more

Yvette was super helpful and the place is well maintained. Great place. The price was also way better for bigger than their competitors.

Noone was in the office during work hours at scheduled arrival time on November 7 2023. Also noone was picking up the phone. Access code from app did not work either. Wasted time waiting in front of the office for 30min and loading/unloading boxes. Awful experience so far. Could not reach main office either. Will try returning later and decide how to resolve this. Update an hour later: Received a phone callback and came back. Tina met me at the office and was very helpful and attentive listening and explained that she was doing a routine walk around and their management does not allow to leave a message at the door or communicate in any other way customers when she is back at the office. As expected, I was not the first one getting in such situation. So the question to management, why it does not provide some sort of communication to workers on site when they are not in office. read more

Had a nice experience with them for a quick home renovation and cleanout, and will use them again if needed. Hopefully I won't and just go straight Marie Kondo and stay de-cluttered! After seeing some of the illegal dumping and trash left there some of the supposed "rules" people are complaining about are warranted. The many of us pay for the failures of the few. It is a sad fact of life these days. read more

Britney and Marisala were great and helpful! The place is clean and user friendly! Overall good!

This is a very clean, safe and well run storage space. The Manager, Joe, is helpful with any problem. I have used this storage for years. It's a first rate place. read more

My parents and I have used this storage unit for years. The management now has been SO kind and helpful, going out of their way to find us different units as our needs have changed. We are very happy to support this business. read more

I am very pleased with the whole move in process I only have 1 complaint there isn't enough lighting on the property like in the hall where my unit is. read more

The whole rental process was simple and went smoothly. Went in to get my keys and Lee was helpful and professional. Our unit is clean and temperature controlled. read more

They do not honor the rental rates advertised very long. Basically once you move in your stuff they start raising rates because they think you're hostage. Find a different company--there's plenty. read more

Very clean and well managed facility. Clean and safe feeling, well spread out with plenty of space to drive in with a large vehicle. Good option for your storage needs in Irvine, close to the freeway as well. read more

I was looking for the best way to remove some stuff and add more to the PS space I already am in. Howard was amazingly helpful in going through all the options. He clarified the best timing options, too. When I reserved a new space, he fought with a non-responsive computer and knew how to get everything handled so I got what I wanted. I've been a PS customer for years, and have met a number of managers and staff. Howard takes the top award. (And as a side note, the new space was clean and well maintained. At one point we had an outside unit; we now really appreciate having an interior unit that is air conditioned.) read more

Very friendly and professional service. Olga was very helpful, I feel my stuff will be safe in this facility.

They will increase your rent with only 30 days' notice. I was here six months, and they were going to increase my rent from $271 to $349, that's almost 29%. There is nothing you can do but ask them to delay it by three months. The restrooms have been locked for over three months, and they tell you the contractors have the keys. I will be emptying my unit soon. Photos to show the rent increase are included. They are renting out two units the same size as mine as of this moment for less than my original payment, but yet they are going to increase my unit to $349. read more

Public Storage - Showing they have 2 units just like mine available for 29% cheaper than what they are raising my unit to next month. - Self Storage Near Me - Irvine, California

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The staff was very responsive when I had questions & they were so helpful on the day I moved in. Made a stressful day go by with no problems. read more

Been at this location for about 4 years now starting at $147/mo. now starting 11/1 it's $268. Do the math...Over 80% increase in 4 years? Nope....finally leaving....greed read more

Christina was very professional and caring. She made the rental process go by quickly and smoothly! The security is nice here and my storage unit felt clean. I am overall satisfied with my experience here. read more

Great experience. Howard was very kind and helpful at the move in. The facility is very clean.

We love Public Storage, we have been renting storages in Public storage in Jeffrey Irvine for 11 years now, it's kept clean, and with Temperature control, & great customer service! Brittney, is wonderful, courteous, helpful, knowledgeable, in helping us out with our Storage rental & in getting a bigger storage space, we definitely recommend Public Storage read more