The most reasonable rate, fixed price, month to month, for 5x10 size unit with climate control!! Plus half off on the 1st month & no admin fee. Easy & efficient process. Thanks Ariel!! read more

Ariel was very helpful and showing where the unit was located- facility super clean everything was great

Friendly staff clean units, great location! Climate controlled locations available. Definitely recommend!!! read more

A-1 Self Storage - Office - Self Storage Near Me - Lake Forest, California

So far this storage facility has been great. The customer service rep, Ariel is so kind and helpful and the facility itself is safe and super clean. I highly recommend. read more

Easy set up. Positive and kind service by Ariel. Unit looks clean and safe. Grateful for the long access hours Thanks!

Ariel was so informative and wonderful. Really easy to get sorted and she explained everything.

They suck, they charge me upfront for the wrong size unit would not issue a refund. You must see your unit before you ever give them a deposit not helpful at all. read more

Super easy online booking! I got a call almost right away to confirm and answer any questions was able to come in the next day. ARIEL was a dream at check in, made me feel really confident and secure for my first time getting a unit. Answered all my questions and totally made me smile. So so relieved. I had such an easy check-in laughs all around, highly recommend! read more

Great place Customerservice was great for me. I believe her name was Lisa that help me out. she was great. She helped me out a lot on selecting my storage unit. I like the hours they have. read more

I have been very upset with my fiancé for accepting the unit in the condition it's in. There are spider webs all over anddust and wasps nests. My parents have had stuff stored in storage since '95 when we opened it after years inside is comparable. The two stars are for the open until 10pm. I have always been very satisfied with A1 in the past anytime I have used them. The Fullerton location is very good. It shouldn't be this bad. They charge enough for units that you would think they would take a pole brush for cob webs and dirt. I've seen rat/ mouse droppings in plastic bags of clothes and towels. I had to dump and trash lots of my belongings. One was a plastic drawer organizer While trying to get to get my clothes out of bags and into new boxes. I became very ill. The minute I smelled it I had a horrible headache and started vomiting. I had to leave half of my stuff. read more

A-1 Self Storage - I don't know what this is but it is on ceiling could be mold - Self Storage Near Me - Lake Forest, California

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Great and convenient location and Hailey is so nice and friendly, great customer service!

Jennifer M. gave me the best customer service. Moving can be so stressful so having someone kind and understanding makes a big difference.

Fast easy online service, convienient location and access.

I rarely write reviews but this place is the worst for customer service. I have been a customer for most likely over 20 years. I am in my 70's and get no discount. On top of that they raise the rates each and every year. This year the increase is again $20.00 a month. That is huge for people on fixed income and those financially affected by COVID. This increase is outrageous. Lastly they advertise that the facility is climate controlled. IT IS NOT. Only the office and the basement have air conditioning. The basement is as it sounds underground which means it is automatically cool down there. All the rest of the floors especially the top floor where I am is boiling. So, only come here if you want to be lied to and overcharged. There are never any carts when you need one. With all the excess money they charge they should buy some working carts, and ones that a senior can push. Go to any other facility. read more

Great storage place! Super helpful and friendly! Lots of sizes to choose from too. Very clean!

Crystal helped me out today and was extremely helpful and nice. We picked this location mainly for the later access hours. read more

Super friendly staff, easy access and comparable rates. Super clean. It's well laid out and is very isolated so feels safe

Just got our unit here couple months ago. Customer service has been great so far and haven't noticed anything such as pest issues with our unit on our visits since. read more

Why do you guys charge extra for air conditioned units when the ac is barely running in that part of the facility. It used to be nice, crisp and cool since because you actually had the ac set to a normal cool temperature but lately in the last few months I notice every time I am down there it's stuffy and muggy and I sweat the second I step off the elevator. I think since you guys are cutting costs on your end with the lack of ac it's only fair you pass that savings on to all the renters who paid a higher rate for the specific need to have their belongings stored in a cool environment. When candles melt in a ac controlled environment what does that tell you about the ambient temperature down there? The facility manager Scott is a real piece of work. I don't know what right he thinks he has to pop his head inside of our unit. My wife and I were bringing some paperwork to file in our storage unit there and I had left to use the bathroom. When I came back my wife was all shaken up because she said while I was gone she noticed one of the managers there standing with his head inside our unit. She said before she could even reply that he just walked off. This is strange because our car was parked right in front of the unit so it's not like they didn't know we had just got there and were inside. Also how is it that right after I leave to use the restroom that happened? Was he waiting for me to leave to peep on my wife? I have seen this guy many times before and I knew who he was from seeing him in the office talking to Billy before. One thing I remember is he was extremely rude to Billy and he seems to be the type of guy that doesn't like other men but has women work under him so he can control them. He now has this girl Crystal working in the office and has her starting to do the same very invasive type of managing where she walks around and apppears to be trying to look inside people's open units. A few of the other renters have told me that the new girl Crystal was seen listing up people's doors that lowered the door because they either were in the bathroom or walking out to their car. Now I don't know what's going on there but when a customer pays for the rental and isn't violating any of the rules, what right do you guys have to stalk and spy on your renters? My wife and I are looking for a new palace to store our stuff because this is just not a good way to treat good renters. I don't like the fact you guys think the way your spying on people isn being noticed and it's making people feel very uncomfortable. Some people house sensitive things inside there units from paperwork to antiques to whatever and I don't think they would feel comfortable thinking your scoping there goods out because that's what thieves do before they break into someone's unit there. When your renters are good people with a good long track record leave them alone. Billy managed the place very well, he treated people good and left them alone unless they were causing a problem and many times I know that when problems occurred Billy notified Scott of those issues and it was him who didn't want to act on the issue not Billy so the fact he got rid of Billy was to cover for his own mishandling of the events around there. Now that girl Crystal is a little minion of Scott and she is extremely fake. She will smile to your face and then tip toe behind you to see what is inside your unit and find out info about you that she really isnt entitled to. What she is entitled to know and enforce is if my bill is paid on time and that's it unless we are violating some rules which we are not. You guys may think your doing a great job policing every little detail but the security there is a joke and to be honest they care more that it appears to be a safe place to store your stuff then it actually is. Because of the shady behavior of both Scott and Crystal, you should really be questioning the motives of the management there and how safe your stuff really is since they seem to be taking a inventory of people's private property. If something gets stolen look no further then the management there. One Sunday my wife and I witnessed someone breaking into one of the units and we called the emergency number for the storage place to report it and waited there and the main number goes directly to the corporate office who is suppose to notify Scott the facilities manager, can you believe no one ever showed up that day. We sat there waiting forever thinking it was a Sunday so maybe they were just slow to come and no one ever came even though the person we spoke to said the facilities manager should be coming lol what a joke he never came because he didn't care. You better make sure you have good home owners insurance on your unit because if you read the contract for the insurance they provide it's a joke it barely covers anything. The management there is very shady and the people in the office are clueless. read more

This place is pretty good. Long hours, 6am to 10pm. The Dude that helped me out at the front desk was cool. Younger Bald Dude with glasses. Very friendly and customer service oriented. That Dude was rad. I went to 4 different places and glad I kept searching casue if I didnt, I wouldn't have found this unit but out of the 4 different places, I gor the best service today from that Dude. He helped me out and got me on my way super fast too. I got a great deal on a unit and the place looked very secured for sure. You get a free lock too. They're units are nice and also they have great rates. Best rates with the longest open hours around. Super Stoked on this place. read more

A1 self storage is the place to be. I love how easy it is for me to get in and out. They are flexible with me when i need to push out paents a day or two. They are just overall great people. We can pay online or in the kiosk. Would use them again for sure. A little pricey but worth the penny. The security is on point too. I have two units and forgot to type in one of my codes and was approached by the security. i can rest assured that my stuff is safe. read more

Great service and experience! They have long access hours from 6am-10pm!!! Crystal did a great job helping me out

Just got the space for storage here. The space is really big and the price is reasonable. Lucy helping us to choose the best one to fit our need. Best customer service in the town. Highly recommended for everyone read more

Signed up wiith them last week and moved in today. Place is clean and feels controlled. Got a great deal on a 10x15 space using their web price read more

The customer service at this location ROCKS! When you live faraway, we were in Florida, and there are issues needing immediate attention and you have no one to call, it can be very stressful. Fortunately for us, there is a manager at this location named Billy, who went far and above his call of duty. We would have been in a bind a few times, if it weren't for him. The facility itself is very clean, organized, secure and well run. It was also the most reasonably priced, when I shopped around. Again, special shout-out to Billy! Thank you, Billy! read more

I don't write too many reviews but I felt this place deserved one. As I was going through a major life transition, I needed space to keep some of my things while moving to Arizona. Billy was awesome - friendly, informative and gave me a great deal on the unit I needed. The units are clean, secure and when I needed to switch to a smaller unit, there was no hassle in doing so. I have and will continue to recommend people here as needed. Thank you, A-1! :) read more

Needed a storage unit last minute both the headquarters and our location were fantastic . Super friendly service and easy to work with! read more

Great location, clean & air conditioned units not to mention Crystal & Brendan gave great customer service!! Happy to be renting space from this business. read more

Very clean... Lucy was very accommodating and just made our move easier and stress-free! Just what we needed!

We picked this storage company based on the location. It was very close to our house. We were greeted by friendly and helpful staff . The storage units were what we were looking for. The location was convenient. I felt very comfortable and confident about putting my stuff here. I really liked the staff. You do receive free boxes with check-in, so that was a bonus! read more

I had to use an storage for the first time and A-1 storage in lake forest was the closest to me. The service I received was excellent and the manger cares about his customer, place looks very clean and This place is a great choice for storage needs read more

Made an online reservation for a 10×20 went to look at the unit I liked it drive up easy access the wonderful manager Crystal was the one that helped me out to see the unit she got me processed and in their system very fast actually. Their facility is well taken care of and clean. I'm very satisfied with everything especially the customer service she gave me. Oh and they have great access hours! read more

I am a current customer at this facility and I have to say GREAT job A1 at hiring a new manager. She is awesome and super helpful. She is in the office when I visit and always answers the phone. The previous guy had poor communication skills. I had been asking him for a few months to downgrade my unit and a unit was never available. It took the new girl a week to find me a better unit and now I'm saving $98 read more

Great prices for all our packing needs. We found all the perfect size boxes and glass sets to protect all our glassware.

After searching the local area for a storage facility, I decided on A-1 and am really happy I did! Front desk was really nice and helpful. The grounds and units are in great shape and the property is very clean. I definitely recommend you check out A-1 Self Storage if you are in need. It's not always easy to find great Customer Service these days and A-1 should be praised for their willingness to help and answer questions thoroughly. Thank you A-1!! read more

Came here last minute to rent a storage unit, Krystal was so informative and helpful! The office is organized and the storage areas look well kept and clean!!! The process was quick and easy as well! Would definitely recommend!!! read more

Crystal and Teresa went above and beyond with the customer service they provided my family and I. They both really made this process fast and easy when we were in a pinch to move on short notice. I would recommend this company to anyone in the Lake Forest/Mission Viejo area. read more

Just checked in and met with Crystal at the front office. She was exceptional & provided me with a great discount & was very quick with getting my storage needs taking care of!! Highly recommend her & A1 storage read more

Great staff at this self storage, Crystal was really helpful and also very polite . She has great energy . I was directed to the storage I was going to rent out and treated with respect . Five Stars if you ask me! read more

I stored my items here for a year and have to say, the service and attention to detail provided by the unit and the unit's staff were fantastic. The facility always felt clean and accessible. Enjoyed my experience with this business. read more