Within a few months they tripled my monthly rent with no explanation. It is called bait and switch. I have called a few times to discuss this with them. Nobody answers the phone or calls me back after I have left a message. I am moving out as soon as possible. read more

Location is rarely staffed, impossible to check in if you forget your details, and impossible to check out of your space in person. Units have large gaps in security around the ceilings and items in storage get damp with flooding. Evidence of Rodents with walls and boxes chewed. read more

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I do not recommend this location or business. I started paying my unit in 2018 at below $70 a month within 4 months the price was raised. I now pay over $230 dollars a month for the same sized unit?!?! While they continue to have deals for new customers at low rates just to hike up those rates when you have your unit and don't want to go through the pain of moving your stuff yet again. I definitely urge caution when getting a unit with Public Storage and watch the price increase time and time again for no reason what so ever. read more

Great customer service! Easy access, clean and convenient. Great location, safe and secure.

I don't recommend this place at all. I received a call from Kyle saying that the unit I reserved online is under construction. He called me on the move in date and claimed that this particular unit is under construction and he doesn't know how it was listed online?! What a waste of money and time! read more

My unit was stolen, more than $2,500 in loss, and no one looked at anything, not even the camera monitors. What a coincidence, a very bad experience, and not to mention their prices, which increase without notice I'm done with public storage . read more

I ended up keeping the Storage unit for a year. Although all the individuals I worked with were very helpful, I worked with Kyle most often. Anything I needed or any questions I had, Kyle preemptively called/messaged me, made sure items were taken care of and was incredibly responsive and on top of things. He always went out of his way to help me as well, even when I dropped by at a moments notice. That being said, the rates here were by far the most competitive when I got the unit. If for no other reason than Kyle, I would recommend using this particular public storage branch! read more

I had a great experience. I needed a smaller unit. Eddie was great , helpful and knew what he was doing. read more

I have been renting here for about 2 years and recently moved to another Public Storage facility (I like the drive up access units). Kyle and his wife have been great and easy to work with. I felt my stored items were safe and they were, there was no theft of my things during my stay. They are a live-onsite couple with a family which is nice to have someone there 24/7 looking out on the property. The facility is well kept and no signs of pests or rodents anywhere which is a major factor. They have pest deterrent traps everywhere and I think this helps. I highly recommend this facility and the good people that manage it. read more

The manager Kyle was extremely helpful. The website wasn't working and he stayed on the phone patiently problem solving. Was able to rent a unit without having to go in person. Great value for the money. read more

Miguel needs a 100% attitude change!!! He is nothing but rude and condescending... I do NOT appreciate having my drivers license thrown back at me after I handed it to him nicely. When I called him out for throwing my DL at me he then began to threaten me and telling me to get my white @$$ out of his facility before he calls the cops on me! I did nothing to provoke him. The management team before he came was MUCH NICER!!! Whenever I need to make a cash payment I go yo the Public Storage just down the street where they are nicer. Miguel ALWAYS says he doesn't have change... Personally, he just seems lazy!!! Get a clue Miguel, CUSTOMER SERVICE IS NOT YOUR NICHE NOR YOUR FORTE!!! Maybe it's time to move on to something where you don't have to deal with the public... read more

Just moving in at the Lake Forest location, everything has gone smoothly with the online rental and move in process. The gentleman working that day, stopped by to ensure everything was going well and confirmed my move in! The price is great for the unit size I rented, plus the first month rent is only $1.00! read more

I recently moved in, and I like the location and I love that I was able to get a drive up unit for an affordable price. And the staff was extremely helpful and easy to work with. read more

Got contacted by Kyle who fixed the issue with my storage light (that another employee said couldn't be fixed). Kyle was polite, quick and efficient and most importantly resolved the problem. I'm changing my review from 1 to 5 stars because of his awesome customer service. Give that man a raise! read more

Public Storage - Dishonest public storage - Self Storage Near Me - Laguna Hills, California

Excellent, off-street location. Kyle has been very friendly and helpful not just before making the sale, but even after I moved my belongings in. Kyle lives on site and makes security a top priority. I toured 6 other locations in the area before choosing this location. Kyle stood out from the rest. He treats his customers with respect and genuinely cares about seeing them satisfied with their storage unit. This is a great location for anyone looking for secure, long-term storage in a good location. read more

If I could give negative reviews, I would. I tried to call them to see if they would be able to give us a deferment on our monthly payment since I haven't been working for the past 3 weeks and now forced out of my office until Mid-May. No answer from their regional manager after leaving her 3 messages. Took it to Twitter, the corporate office responded and said to email them and of course, NEVER heard back from them. What kind of stupid idiots run this place? I say everyone should move out of this place and support the smaller independent storage places. read more

So unhappy with this location. I've used public storage 2 previous times at other locations and all I can say is GO SOMEWHERE ELSE! Staff is rude and the units are poorly designed! There is space at the top of every unit big enough for someone to climb in and steal your stuff! read more

I never rented a storage unit before, but when I needed one for about 3 months this location was available. I have to say that the reservation, booking and payment process online was very simple and it made everything very easy. Pricing was way better for the space than anywhere else in south county. The staff was very kind and the location was very secure. I'd recommend this Public Storage to anyone needing their services. read more

They were so helpful and I was able to select and pay for my unit on line. The location was perfect

Cherie, the manager here, is the Public Storage queen! She, along with the 800 CSR, provided excellent phone and in-person service. She was thorough with her explanations of the service, the contract, and rules of the facility. This PS is in a great area and the facility is well-maintained. It's not far off from freeway so I can do quick drive-bys if I need to on the way back to L.A. from the O.C. For your south O.C. storage needs, this is the way to go, and Cherie is the lady who will take very good care of you. read more

Beware! These units are "open air" meaning the walls stop at a certain height and are then open to the ceiling. this means they are also open to all of the other units and anyone could easily climb over into other units and help themselves. Your stuff also gets dirty simply because it's essentially being stored outdoors. But that's not the worst part of it...the rodent problem is terrible and has destroyed all of our stored furniture with urine, poop and chewing. You can watch the mice scaling along the tops of the walls and hear them eating and chewing. No, we don't have any food in our unit but who knows what is stored in other units. Managers are nice but say it's not their problem. And then out of the blue they hit you with a 40% rent increase! Only rent here if you are desperate and don't care if your stuff is destroyed by rodent urine, poop and chewing. read more

We are very unhappy with this place. They have raised the price of our storage unit almost $50. We called to ask why it went up so drastically in price and they couldn't help us and said we needed to go to corporate. My husband called corporate today and they wouldn't even talk to him about this issue. One of the workers that I talked to told me that we would have to move our stuff out to another unit to get the cheaper price. We are out of the state! How can we move our stuff? The new price is such a drastic price change. How does anyone afford this? We will NOT be storing our stuff with Public Storage again in the future. read more

Great facility! On top of the ground's cleanliness and security, Kyle, the manager, is an absolute angel. He is always available to help and answer any tough questions I have. He is a problem solver and truly cares. Thanks for always greeting us with kindness and a smile! He deserves a raise and a half read more

Rented a unit Jan. 2020 @ $60/mo. Rate increased Aug. 2020 to $67/mo. or 11% increase. Rate increases to $88/mo. May 2021 or 46% in 15 months. To do this says a lot about the company even in normal times. During the current health crisis, economic downturn, loss of jobs, etc. it makes Public Storage look like Scrooge on steroids. Take your business and your money elsewhere. read more

NEVER rented storage before, but Kyle was a nice as can be. Helpful, showed me a few units to chose from, answered all the questions pertaining to the contract. Offered (low key) packing and moving materials, which I had already purchased elsewhere. As polite as you'd want your son to treat you and others. If I still owned my business, I'd offer him a job in a heartbeat! Hope moving is as easy as renting storage. read more

The other day we went to our unit at this location and found the door stuck after the rains. Kyle came from the front office to help us and we were so grateful! He was kind and helpful! Thank you! Also, I have never had s negative experience at this location. Miguel helped us with the rental of our until and was very pleasant and helpful. read more

Kyle was extremely helpful, had some questions and he was able to resolve them quickly, 20/10 costumer service

Kyle, the on-site manager, is incredibly friendly and always goes the extra mile to help in any way he can.

First time ever renting a storage unit. Jonathan was very helpful and answered all of my many questions. Very professional!

Great experience at this Public Storage. Came in with a reservation for a unit and was welcomed by Kyle right as the office opened. The unit that we received had been vacant for a few days, and we got a great deal, saving us hundreds of dollars. Kyle showed us the unit and made sure any and all questions were answered. I really appreciate all the help and definitely would recommend this facility to anyone who needs a storage unit! read more

I've had a unit here for about 6 years. When we moved our stuff in there were no complaints as we backed the truck in unloaded it all, blocking the entire alleyway as we tetris'd all out belongings into the unit. Fast forward 6 years and we back a similar truck up, block the entire alleyway so we could load up our truck. This time though the guy working there was a complete jerk, coming out to hassle us several times about not being over far enough, or that we were taking up too much room. It was ridiculous and counterproductive. No one came to a unit we were blocking and if they had we would have moved. He just wanted to be a jerk. read more

I don't often give yelp reviews, but I was thoroughly impressed by how helpful Kat was. I had been very stressed out with the process of moving, and unsure of what exactly to do about storage space in the meantime. Kat made the whole process seamless. The unit that I was assigned to suited my needs perfectly! And Kat was so sweet and genuinely helpful. I felt that she genuinely cared about my needs and concerns. I'm very happy to have had her assistance. I choose to spend my money where I feel that I can trust the people that work there. Kat is one of those people that I do trust. The next time that I move, I will use this storage facility because I know that helpful, competent people like Kat will be available to assist me :) read more

9/22/18 Saturday I had a terrible experience with clerk name Miguel at El Pacifico office. I had 2 units with this facility over one year with no problem. When my brother ready to move to Orange County,I recommend him here. Bad mistake!!! 1) Miguel is very rude and offensive too. His attitude is horrible and arrogant.He no patient explain the question that I have and tell me take up too much time. I am so mad. 2) he won't honor my brother first month $1 promotion because we are family. 3) He insists to sell us the lock and tell us our lock is not to the standard. Since when? I use that lock for years here. I check other reviews same complaints regarding mr. Miguel. Same attitude still no improvement. I don't recommend this place at all. We'll move out here as soon as we find other storage. I am paying over $500 each month. Take your business somewhere that appreciate you as customer. read more

Kyle was extremely helpful and went above and beyond to ensure I received all the help I needed. Helped me find the right size for all my belongings, and provided excellent customer service. Thanks Kyle!! read more

We just rented a storage unit from Public Storage. The customer service is great. Chris found the right unit for us for a good price. He also informed us about a product to make sure no moisture happens in our unit which we gratefully purchased. The units are clean and we are very happy to use this service. read more

We had a storage unit at this locations for 6 months and recently moved our possessions. Everyone has been very helpful, pleasant and patient. I would highly recommend this company and their employees. Both Kyle and Miguel were wonderful. Thanks Cathy read more

Ashley was very professional and competent and explained the very diverse types of storage options. After discussion she helped us pick just the right size and location and helped direct our movers to our move in. She is very personable and the location is excellent for us. The units are a little older but very clean and well maintained. The trees provide shade and keep down the heat. Online pricing is very competitive with other nearby companies read more

This location is a perfect, no-hassle storage facility. Great prices. Friendly staff. Overall great experience. [+] + Property Manager ASHLEY was personable and extremely helpful right off the bat. Very accomodating and friendly in setting up our rental. + Facilities are clean and well kept. + Pricing and value are excellent for the space. [-] - Facilities do not keep a master key for your unit. Nor do they keep a bolt cutter. I understand this is for liability reasons. However, if you get locked out of your unit because you forgot your key (like we did), you're out of luck. It would seem appropriate that the owners of your space have indefinite access (like a landlord). Not a terrible negative, but worth noting. read more

Great place! Staff is super helpful and facility is nice and clean! I have had a few units there over the years and every time it has been great. We will continue to do business there for years to come. read more

I had a horrible experience with this facility, furthermore Public Storage itself. I went in to Public Storage on El Pacifico in Lake Forest on Oct 4th and was greeted by Miguel. Very nice. I had secured my unit online prior to arriving so it was pretty quick once I arrived. Paid $140 for first month and fees. This is where it goes BAD.....I arrived two days later Oct 6th at 245pm with my hired moving truck and two hired moving helpers. Pulling up to my secured garage it had locks on it. The office was closed. The posted hours on the office website for this location is 930-6 on Fridays. A note is on the door that they will return at 345pm. I had been calling the office beginning at 2pm leaving messages. At my arrival I still had no return phone call. Because my drivers had to have me unloaded by 4pm I was forced to turn them around and take my truck with all my belongings all the way back to where we started and unload them. I continued to call the Public Storage El Pacifico location up to 430pm with no answer. Finally at 530pm Ashley calls me back. She tells me she was only gone a few minutes to pick up her children at school. I totally called her out. She was away from the facility for no less than 2 1/2 hours. I paid my truck and drivers for 3 hours of time that was completely wasted and Ashley had absolutely no regard for this. She simply said she can remove the locks from my garage and to send the truck and drivers back out. I explained that doesn't do me ANY good whatsoever. I would have to pay them all over again. I asked for a refund of my $140 paid because I obviously cannot move in my garage now and she said all she cannot refund but she can remove the lock so I can move in to my garage. Absolutely poorest customer service and ignorant mindset in Ashley. Public Storage needs to put a more concentrated effort in better characteristics and attitude in the people they hire. Ashley's attitude was as though I was at fault, and that her needing to leave a business establishment unattended for 2 1/2 business hours is perfectly fine to pick up her kids from school. Furthermore, my attempts and letter written to Public Storage customer service have gone unanswered. They are also billing me for the next months fees for storage I was not able to move in to even tho I cancelled and scheduled a move out for the very day I was supposed to move in. read more