They do shady business here. I have never used public storage for anything until about a year ago, so here's my experience so far... I store a small boat here. Originally, the monthly rate was $168 - reasonable. Within the past year, it increased to $220, then recently it increased to $306. When I contacted customer service they stated it will likely continue to increase every 6 months indefinitely. Additionally, I have had several items stolen from the boat. Each time I approached management, I was informed that the security cameras were down and was offered zero in compensation for over $1,000 in stolen items. In short, this place sucks. Do yourself a favor and look somewhere else to store your things! read more

We have a had a unit here for 8 years. We moved to a bigger size unit in 2021. It started at $191 and is now at $433 a month ! Crazy how high it went. We decided to move out this weekend! No longer wanting to pay this ridiculous rate. When my husband and son went this morning to start taking our things out at about 7 AM. They found that someone was living in one of the units on the third floor! They said that it smelled really bad. This person was in there the entire time they were doing move out and when they went back later he was still there. My husband went to the front office when he was done moving out and let them know we are ending our time with them. He then told them that there was somebody living in a unit on the 3rd floor. Their reaction was "yes ,we know we're keeping an eye on him! He has fallen on some hard times!" It is my understanding that these are storage units, not living units. If I had gone alone by myself, I would not have appreciated finding some person living there near my unit. We will be contacting corporate about this. This is ridiculous and totally not safe for the units or people coming to get their stuff. read more

Watch out they will rob you! I made a partial payment on time leaving $40 left to pay 1 week later they nailed me to the wall with a late fee and lein fee making my minimum due 192 and informing me if i didnt pay today my unit would go to auction within 2 weeks and i would accur more fees. read more

Public Storage is a scam and they treat long time customers the worst. The longer you stay, the more they rip you off. They offer low prices in the beginning to entice customers to use their service. After six months, they keep increasing rates by around 30-45%. I started at $210 about two years ago for a 10'X15' and now my rate is $376/mo. Only solution is to rent another unit and waste a weekend moving your stuff from your old unit to your new one. Rinse and repeat every 2 years. What a complete waste of time and stupid business model. read more

Guy and Mike get 5 stars. Excellent customer service. Thank you for your assistance.

BEWARE: I started renting a small unit at end of December. After only 3 months they raised my rent by almost 50%! Yes the contract said they could adjust the rate but that much so soon? Unethical business practice. read more

In having dealt with a number of different storage companies over the years the most accommodating and helpful has been Public Storage. I feel that the company values their renters and their employees for me personally have been wonderful to deal with. Having multiple storage units with more than one company where one of those companies certainly doesn't seem to appreciate or value a long time customer like Public Storage does has led me to move all of my business to Public Storage alone. read more

Awful customer service when you call the main line. They won't help with any issue or billing problems at all and they jack up your rent allll the time. Much better and cheaper options in the area. Huge regret getting a space here read more

Well, we're here at 12:01pm and apparently this place doesn't close til tonight. There's no one at the front office and we have to have our rental truck back at uhaul by 2pm or we get charged for another day. No note on the front. Door locked. read more

Seamless and simple, easy to sign up and gain access to the storage unit. Was able to get one the same day and start moving things in within a couple hours of signing up online. The process was so easy! read more

Smooth process. Very good, no where to park my RV in Orange County everyone has 600 person waiting list. Found public storage on google didn't think they had parking spots but called the main number a guy searched all locations and bam! 8 miles from my house. Great process, great value, customer for life! Or until I sell my RV read more

Public Storage - Our R-Pod - Self Storage Near Me - Lake Forest, California

Hi, Recently needed a unit and fast. Was running out of options on what to do and had a budget in mind. Not only were the two front desk associates able to help me, they accommodated all the asks I had and quickly reserved a unit for me at no hassle. The leg work they put into it getting the unit booked and the information and advice I got probably wouldn't have happened anywhere else. This is great place for storing your priceless items for anyone looking to do so. read more

Mike, Mgr. & Howard are the best! I can't say enough about the excellent employees at 20292 Cooks Bay Dr, Lake Forest, CA. I rented for the past 4 years. The unit, & hallways, were always clean, and the facility is secure, and as nice as the photos shown. If you're looking for a good storage place, this is it! The Customer Service was always professional, and helpful. I suggest you use this Public Storage. You won't be disappointed. read more

Break-in on 12/25 and 12/29. My unit (along with many others) was broken in and the office didn't contact me for 2 days!!!! All management told me was they are sorry and to file a police report read more

Cindy was great. My experience was fast and easy. I love how public storage has an app that controls your settings! And can open the gate.

I do not understand how these storage companies justify raising the rent every year? Monthly - $159 to start Then raised to $181 Raised again to $218 now. Why? Just because you can? Time to start looking for another storage unit. read more

Attempted twice to shift a rental unit over to my daughter. She has an existing account with another unit in her name . The items in my unit belong to her, and we are leaving the area. Public storage refused and said we would need to cancel my contract and move her items to another unit. Sketchy business practices. Beware read more

Very pleased with the service and property appeal at this location. Highly recommended. Mike the property manager is the absolute best. He came through for me on my rent request in a big way. If Public Storage were smart they would clone Mike and assign him to all the properties. read more

I've been trying to contact the district manager for 7months now. About a refund that I was told I'd be getting, but ultimately the DM has control over the refund amount and is the only person within the company that can actually issue the refund. I have called the customer service number every week asking them to internal message her (since they can't give me her email policy I guess) and get her to reach out to me. 7 months!!!!! and she still hasn't made the phone call to me. At this point it's not even about the refund it's about having someone contact me to handle this issue. I'll be cancelling my contract and going else where with better customer service. One phone call and any shred of customer service could have saved my account. read more

very easy to find a storage close to me, choose the right size for my needs and book, the application is very simple and complete, as soon as I confirmed the reservation, my access to the place was all online, without the need for face-to-face access, the lock was already waiting for me at the Reserved place, I recommend it to everyone, thank you read more

PLAN NOT to pay one cent less than market premium after the first month! If you want to gamble and get F"d do it in Vegas, it will hurt less than this place, and that's a fact. Admin fees and move in costs were nearly the same as the monthly rent. This place monitors market values and competitors rates DAILY so they can stick it to you ASAP! Whatever rate they quote you expect a 20% increase AT LEAST. Their marketing team and professional service agents will be on you like a dog in heat! Rental increases imminent. Go to a mom and pop, you'll be better off! Go to hell public storage, I needed a place to store my things not a headache playing daily odds like I'm at a F"n casino. read more

I recently moved in with my fiancé and In the process of combing households we needed storage. First went to a different company right next to public storage and they were horrible! They wouldn't open the door ( assume you needed to purchase online) but I wanted to open the account in person. Went next door , literally, to public storage and Mike hooked me up in like 10 min. Great experience and customer service. I wanted a larger unit, not knowing I didn't need it. Mike asked me what I was storing and recommended a smaller and cheaper option. Great experience! read more

Public Storage abuses good customers by jacking up their rates over two times the going rate- just because they can. - I used to like Public Storage. We've been storing some items here for a reasonable price for a few years since a family member died. We have about two more years and we should be all done with storage. We've been good customers and not caused any issues. Suddenly within the last couple of years they started to increase the rent as a rate higher than usual. It was starting to become too much. Then in March/April they increased my then $200ish a month rent to over $300. It was finally too much for us so I started looking around for other options. We have two toddlers and it's not easy for us to move everything, but it looked like we were going to have to. In searching for new locations- I found that Public Storage- my same location - was renting the same size storage unit for $200 for anyone who just walks in. No special deal. I called and asked why they raised my rent if the going rate was still $200. They told me that's just what they do and my options where to schlep my kids down there and move everything to a new unit to save $100 or to apply for a discount. So I applied for a discount and was given $91 dollars off. Still paying more than the going rate but at least we didn't have to move everything. I had a 6 month guarantee for the discount and I had a family member that was going to take some of the stuff within 6 months and I figured we could downsize after that. Well they kept messing up and charging me the higher rate and they won't refund you- you have to wait for them to credit it to the next month- but the credit doesn't actually show until your next charge so you have to "trust" them... So I was advised by their own call center staff to turn off autopay in case this happens again. Then two months later I pop on to pay my storage for July and I see suddenly my charge is well over $300 again. I thought they had just mis charged me again, but it turns out they actually raised my rent again a little more than the discount that they gave me! My unit now costs over $400!!! But the going price for my size unit has actually come down- it's now $155!! Also fun fact, you can no longer reach the call center help on the phone. You can chat or wait for a call back from someone on property. I tried for days to contact someone and ended with a late fee trying to get this fixed. As it turns out it's not a mistake and they're not going to help. They just want me to go through all the trouble of moving my stuff to another unit to receive that cheaper rate- and hey no guarantees they don't raise it the next month.... This is abusive. I'm a good customer, pay my rent, and they're just doubling my rate because they know they have me in a bad place because it's hard for us to get the time and funds to secure childcare on our few days off together each month - plus find friends or pay people to help us move to another unit. We are going to move from our unit, but to someplace else. Even staff on site couldn't understand why our rate had been doubled in just 4 months. They tried to help us but corporate wouldn't reconsider, so points for Howard who works there- he seems like a good guy he can't help it if corporate is evil. Hopefully the next place we go won't be as bad. Otherwise the place is nicely maintained and feels safe. It's too bad I no longer trust them. read more

I know you get a lot of people praising places on yelp. But I am yelp I started yelp I am a yelper. Yelp is nothing but people giving praise in doing it with enthusiasm and being sincere and cheerful about it. Therefore I must say that my experience with the gentleman and one woman who heads up this operation his name is Lizanne of course it's a woman, was nothing but stellar professional, knowledgeable and polite. I was first greeted by a gentleman named Abdul who treated me with respect and he had been there the first time I rented a space there. As Abdul was busy on the computer assisting another customer I was referred to his associate Chad. This made me very happy because I thought Chad was the new boss man. Imagine my surprise when I found out he had only been working there just a couple of weeks. This is The quality of personnel that public storage facilities higher. People that are intelligent mature respectful and at the top of their game right when they begin the job . They know what they're doing right when they're on the floor. He assisted me with all of my needs accurately and efficiently. He showed me up to the storage unit and it was exactly what I wanted. Now keep in mind this is the third time I have been to this facility because every time I go I am treated exactly this way by every single employee. They are all knowledgeable they are all respectful they are all intelligent and they all treat people as they would treat themselves. In closing I would like to mention all of the men and women that help me that are stellar employees again Lizanne the one who leads the group she is phenomenal. Chad you don't find them any better then Chad he needs a raise please give him a raise. The boy I call Simba his is really Nick Nick also needs a raise Nick is fabulous miles friendly they are all so friendly and Nick is extremely friendly that's why I call him Scime. And last but not least there is Abdul what can you say about Abdul. Andul is simply Abdul. He just wants to please. He says yes to everything yes yes yes even if it's no ...he still says yes you must love that Abdul....because Adbul loves you. He will do anything for you even if he gets in trouble for it Give Abdul a very big raise and then give Chad a bigger one just kidding Abdul. Not only do you get this wonderful service these guys keep it safe I've never had any trouble with anything missing anything being broken into any trouble whatsoever if you are in the area and you need a storage unit there is no other place to go. Did you hear me there is no other place to go Public Storage and Lake Forest this is the place. End of story!!!!!!!!! read more

Public Storage - This is the picture for Public Storage - Self Storage Near Me - Lake Forest, California

Super clean and well maintained facility. Onsite staff has always been friendly and helpful. Their website is well designed and makes it easy to manager your account online. I was a customer for 12 years and will return if I need storage in the future. read more

Worst Customer Service Ever!! Can't wait to get my things out of that facility and into a new storage facility as soon as possible! Public Storage must be declining in respectful customer service at the property and even got worse when I called the national number. There must be a newer company close by that is excited to have my business. The Property manager was not a good listener and the operator at the national number hung up on me. I'm frustrated but blessed to have options. I just wanted to make a payment, imagine being frustrated trying to give away money. SMH Terrible Customer service! Find another company people. read more

Questionable management, rarely return calls, office closed during business hours several times

Rented unit as we are moving into a new house. I went with public storage bc they had best price in the area.only reason I am giving 3 stars is that during the online quote of monthly rate. I didn't notice insurance is required so that's an extra $15 a month they add on. Keep that in mind. Manager who helped me his name was Sean. He is good at his job. read more

Don't rent from this place. Sean was looking for any excuse not to rent me a 10x20 space at a promotional rate of $192 a month. Because I have a unit at a completely different public storage, he couldn't do it, then my girlfriend said she'd rent it for me because we don't live together. But he said because we will live together in the future I can't get the promotional rate. Sean is a snake dont bother going here!! read more

Really great and helpful customer service and cheapest price in town

Sean was amazing. So nice and the hours are flexible. I didn't have to sign a 3 month lease, and they were accommodating. I'd recommend them to anyone looking for storage read more

I made a reservation here a week in advance and when I showed up they had given away my spot and were totally unwilling to work with me. They forced me to get a larger unit that I couldn't even afford as I already had an entire moving crew with me. Completely awful experience. read more

Be careful when moving into any Public Storage facility. They will not tell you that the price you pay when you move in is a promotional rate, and that every six months your rate will increase by almost 20%. Other than that, this facility is very clean and I would recommend this particular location. read more

Daniel was soooo helpful and friendly! I love that this location is not on a super busy street and that they offer great rates for their units (I got a climate controlled one using a special "internet" rate). Note that insurance is *required* and starts at about $11/month. The buildings are really quite secure, too. People with units in the second floor cannot access the third floor and vice/versa. Of course all of the buildings are behind a gate which requires a unique code to enter and the elevators use a code too. They also let you borrow big metal dollies on the property for free, if you let them hold your driver's license while you use it. (They're kind of like the dollies you'd see at Home Depot). The hours are reasonable too; you can access your stuff until 9pm and staff is available 7 days a week, although not quite that late. Both of the guys I talked to were great, but it was Daniel who got me all set up and answered my 1,001 questions. read more

Margaret is an angel & a life saver. She went above & beyond to help guide me along an unbelievable journey. She literally stayed the entire day on her day off just to make sure I got in promptly. The way she manages her facility is unmatched. I couldn't have asked for anyone better. This place is fantastic. Super neatly kept & ultra safe! This place is literally the best storage site I've ever been to & I know I can rest easy at night 3,000 miles away knowing my Winnebago is safe with Margaret & her staff at public storage. Thank you so much & I hope we cross paths again! read more

Rented a top floor "climate-controlled" space. Went in late July 2018 in the middle of a heat wave, the top floor was at least 80 degrees. Either they're running the AC less to save $$, or the building's system can't handle heat. If protection from heat is your priority, look elsewhere. We're moving. BTW, all you insurance complainers: Got homeowner's/renter's insurance? Then you don't need **AND YOU DON'T HAVE TO HAVE** PS's insurance, not matter how hard they try to cram it down your throat. DON'T let them force it on you. read more

Clay and Jen were great help with my moving process. Was greeted instantly walking in the front door and Clay did a fantastic job at making my move as easy as possible. He helped with making sure I got the right size unit for all my items. It was also a plus that he had a great sense of humor as everyone knows moving can be quite stressful. Thank you Clay for your awesome customer service! read more

Very professional, friendly, polite and helpful! facility clean, secure, easily accessible. Frances was very accommodating as we arrived earlier than scheduled check in. Carts available to transfer into storage units. Units and grounds Very clean. Security system of cameras and code access. If needed office has packing supplies available. Very helpful in the decision to what size I unit would be best. read more

Awesome!! Location, Ashley was GREAT!. Her service ensure that I will rent at this location for Sure. Thanks, Ashley C read more

The place I moved into doesn't have a whole lot of room for my collections of "stuff" so before moving in, I decided to shop around for a storage unit. I don't have a whole lot with no furniture to be stored. There are multiple places located near my new place so it was easy to shop around and I found that Public Storage had the best deal for the 5 X 5 unit I needed. I reserved the unit online and within the hour, I got the confirmation call from the location manager and made my appointment for 2. I got there almost an hour early but Ava, the woman who greeted me, didn't hesitate to help me. She was courteous and friendly and showed me the unit before I had to give her my payment. The unit had enough space for the items I was going to store so we headed back to the office to finish the deal. While I don't find this as a negative because I was expecting it, I am going to mention it just in case this is the first time you are renting out a storage unit... The price you are quoted online is not the price you are going to pay. There are several fees that are not mentioned initially like the lock fee and the insurance fee. Be prepared to spend more than what you are quoted if you make the reservation online. My original online quote did not include either fee and ti ended up costing me about $40 more at the location. These fees are unavoidable so be prepared. Also the insurance fee is something that is added on monthly. That being said though, the storage unit availability hours are great. Plenty of lighting everywhere, including inside the smaller unit building. Security is good with the need for a code to get to the floor of your unit along with the key. Staff is friendly and knowledgeable. I would recommend this facility to anyone in the area. *EDIT - I am changing the rating to 3 stars because I was asked to answer a survey, write a review on Yelp, as well another site called Trustpilot. I didn't have an account for that last site but one was created for me when I submitted what I thought was just another survey. Now I have an account for some site I am never going to visit but sure as **ll will be getting emails from until the end of time because their emails don't have an unsubscribed option. Good job, Public Storage marketing for sending my information to another Bull***t site that it is going to be a pain to get rid of. read more