The customer service at this facility is terrible. They attempted to raise my rate twice almost at…read more3 months exactly citing being close to capacity. I saw open storage units and almost no one there where I accessed the building. I spoke to a gentleman who claim he was the manager, Emily seems like a fake persona to lighten their image. I would not recommend doing business here.

Nice facility but raised the price from 180 to 280$ within a couple months moving in. That's a…read moredrastic change.

Work better with the public. Explain how equipment works when you install new equipment on someone…read morevehicle. Teach your employees just become they see something in a car doesn't make it ok to STEAL from a customer.

Bill the owner is a character, fast paced and quick to answer. The guard dog surprised us as he is…read morefree to roam the premises with his tennis ball. The service was quick but a little confusing. They stated the business is paperless and could not print me a copy of the receipt. The place is a little cluttered and mix matched, no theme or brand colors, and a lot of home made signs. The hours are posted online but I believe he changes them depending on how he is feeling.

Good, safe, and affordable storage…read more I started the process of reserving a storage unit online and completed it in-person. Whoever helped me was very friendly and explained everything about the facility to me and walked me to my unit to show me how to use it. Pros: - The facility is very clean and well lit. - The facility is climate controlled. - Access to the elevators and to your storage unit(s) is with their app. - You are not required to purchase a lock like other storage places since the units are remotely unlocked with your app. If you want it to be more secure you can add your own lock as well. - There are carts available on each floor to use. - There are 24-hour security cameras. Cons: - There are no drive-up storage units at this location, it is strictly indoors. I'm not sure how long this place has been here, but I've never seen it busy. There's plenty of parking to load/unload. They are strict about operating hours and will charge you if you are there after hours. Access to the facility is from 6:00AM-9:00PM daily. It seems like they offer U-Haul truck rental as there are a bunch of them parked on the side of the building. I haven't confirmed that though. Wi-Fi access is available in case service isn't good inside the facility. I recommend this place for your storage needs!

Excellent service, professionalism, and friendliness. Received by Brent and Savino, who walked…read morethrough facility with us and explained everything in detail. Fully disclosed current promotion and got us best deal possible. The facility appears very clean and organized. We enjoy the smart app access and access sharing. Would recommend.

I first used Crown Valley Storage in Mission Viejo back in 2021, and I had such a good experience…read morethat I'm back using them again. The facility feels safe and well maintained, and the staff has always been professional and helpful. Earlier this year, one of the employees made the entire sign-up process quick and easy. More recently, Michael was very helpful and took the time to answer all my questions. Great customer service and a storage facility I feel comfortable using. Highly recommended!

Staff very helpful and attentive. Facility is very clean and well managed. Prices are on par with…read moreother local storage facilities.

Great, friendly owners and staff. If you're missing a personal touch in doing business, this…read moreStor-It Self Storage on Madero will remind you what's it's like to have great conversations with the local business owners in town.

Great service. The couple of site are so sweet and are always there to help with any questions…read more Site is very clean and have had no issues with rodents or bugs Highly recommend.

I honestly can't say enough good things about US Storage Centers. From the moment I walked in, the…read moreexperience was smooth, professional, and genuinely pleasant--which is not something you usually say about storage facilities. Andrea and Mary were phenomenal. Friendly, knowledgeable, patient, and truly on top of their game. They made the entire process easy, answered every question without rushing, and treated me like a valued customer instead of a transaction. That's real 5-star customer service. Andrea helped me on my last storage rental on their sister property, and she just is a fantastic Human Being and excellent at her job! And shoutout to Raine as well--equally awesome, helpful, and clearly someone who takes pride in what they do. If you're looking for a storage facility that's clean, well-run, and staffed by people who actually care, this is the place. Highly recommend US Storage Centers--and especially this team.

First, drive here first and see for yourself. Looked great from the freeway, but to get there you…read morehave to loop around under the freeway. Very inconvenience. The service managers were somewhat helpful. Their system is old-school. Gate and storage access have to press codes manually. I moved out after months of paying 4-5 months in advance. Then, they hit me with the 43% rent increase. Oh, heck no. I'm out. Greedy much? Not a great way of doing business and keeping your good customers. Check out Public Storage. I paid 1/3 of the price here and I'm happy.

Been renting here for several years. The staff led by Laura is very kind, considerate and…read morecommunicative. I like how the facilities are climate controlled. The hours for access are reasonable and convenient. I am very fortunate that this Storage facility is close to my home and so well run!

Overpriced don't values decades long customers! Raise rates often no negotiation.. No customer…read moreappreciation none!!! $$$ My friend finally moved on after putting up with this places uncaring mistreatment!

I've been using this facility for both my RV and a personal storage unit, and I can't say enough…read moregreat things about it. The property is spotless, secure, and genuinely climate controlled -- not just "advertised" that way. They actually maintain a consistent, comfortable temperature year-round, which makes a big difference for protecting your belongings. A huge shout-out to Adrian, who goes above and beyond every single time. He's professional, friendly, and truly takes pride in keeping the facility running at the highest standard. It's rare to find someone who cares this much about their customers and the property. If you're looking for a clean, safe, and well-managed storage solution, this is the place. I highly recommend it to anyone looking for peace of mind and top-tier service! Thanks

Nick has great customer service. The place is extremely clean, easy to navigate, and has large…read moresmooth rolling carts to move your stuff. Be careful that the cart does not roll away from you in the parking lot because they are on a hill towards the front of the facility. It is worth that factor because it is so nice there.