I'm not quite sure the reasoning behind all the reviews when the page plainly states the it is "unclaimed", so Spectrum is not connected nor does it see these reviews (not that I blame them), but the only thing that I'll say is that for as many problems as I've had with the service, they have always done their best to fix or correct what issues I've had. Now, against my better judgement, I've agreed to try their new Xumo box. It's much like Roku. It's not entirely compatible with my new Toshiba Fire TV, so powering up the TV with the cable is a chore. Also, there isn't an up and down button for channels, so you always have to go to the guide and scroll instead of the luxury of just scanning channels one by one. There's no "favorite" button any longer, so you can't have favorites at a button touch. The rep explained that you can go in and set up parameters by genre (sports, comedy, etc), but my favorites don't fall into just one genre, so that's useless. These are just of few of the cons should you be vacillating on whether to try Xumo or not. Since it's already installed in my home, I'm going to give it a try and see if I can work with it, but I'm surprised that the people who designed this new iteration of their service didn't take any of these issues into consideration (they were probably Dish subscribers). It may be new, but it's not streamline, not convenient, and not intuitive, but I'll give it a chance to see if they can improve any aspect of this service. I'm hoping that in the future, Spectrum pays more attention to the ease of their service instead of trying to keep up with industry tends that are already becoming obsolete and outdated. read more

I would give negative stars if given the option. This location is very poorly run, and the management of the customer waitlist is atrocious. With top competitors in walking distance you would think they would improve their customer service. I walked to and received customer service from two other cellular service providers and still had time left when I returned to Spectrum. read more

Don't use them!! They're liars and they bait and switch people! They're capitalizing on a pandemic. Not sure how a $65 bill turns into a $100 bill. There's no such thing as a free 3 months! Do yourselves a favor.. don't use them read more

Spectrum is a truly awful company. Needlessly wasted 23 minutes of my life to simply cancel service, because they wanted to make it as difficult as possible while they spend most of the time trying to sell you new service. And their stores are so understaffed and personnel so indifferent, that they tell you it's much easier to return equipment at a UPS store. Dishonesty and incompetency at its finest. No wonder virtually every review on this site gives only a 1 score. read more

Two customers being helped. Had to leave after waiting over an hour. Almost 20 people on the waiting list. One by one leaving.

The service on this location is not the best. Everytime I want to make a payment the kiosk is not working and each cashier now able to help instead they offer you a number to call for customer service and make payment over the phone. Wrost place to come read more

Frank was amazziinggggg ! Helped me wit everythinggggg he was wonderful I advice you go with him!!!

Not sure why we have to sign in and wait when I need to return an equipment. The concept of the spectrum store is really.. well.. outdated backward thinking. read more

I'm leaving this review with the shallow hope that it may help improve the service. You must check in with a machine that half works before being able to talk to any humans. If you're lucky, they'll call you in the order that you signed up in. What they lack is full automation so you can skip lines and just pick up equipment like an Amazon locker. They could also benefit from having a monitoring board so you know where you stand in line (even the DMV has this). No refreshments are offered despite having lines at all hours. read more

After searching the internet and calling around for 2 days . I wanted to deal with a real company and not the internet. I looked up the cheapest providers in 91105. Spectrum has a deal for a 5 G 45 MTh unlimited, calling, text, for I think I got all the details. sorry if missed anything It was a relief Eric Thom read more

Customer service is poor from most associates. However, one associate particular helps people who don't even sign in. I've seen this on two occasions where people have signed in, waited 30 minutes, only to have someone come in and get help never having signed in. How hard is it to tell people to sign in and wait their turn? It's a very poor practice and the manager at this location needs to fix it immediately. read more

This is really for this location this is just for the company in general. The WiFi is terrible I deal with an outage every week. This company tried to charge me $100 just for WiFi alone. Which is ridiculous because you can't even maintain the WiFi. I convinced them to drop the bill to $45 a month but still an outage every week is ridiculous at this point and very annoying when I'm on zoom for class read more

We walked in there and immediately got service. The employee is extremely friendly and finish our problem right away. The whole process took about 5 min. Maybe we are here at the right time! read more

If you have any other option, go with another provider. My Internet service is awful, and I really mean awful. I am paying for the premium internet package, it's on the expensive side, thought it would be worth it so my meetings and online recording sessions would be less at risk of being dropped. Every day my internet drops over and over for five minutes at a time. What a scam, and I'm forced to use these losers. Garbage! read more

On 8-2-2023 at 1:15pm, I went to the Spectrum outlet at Paseo Padre in Altadena on Colorado. I just wanted to bring back a DVR recorder and have it taken off of my account. The first thing that the salesman named "Jose" said to me was, did you talk to anyone online. I said no. He said then I need to take everything back home and call it in. He said we don't touch the systems anymore. I told him that I had the DVR, Controllers and plug "the complete system" with me and asked if he could pull it up and just check it off my account. He said no we don't touch anything. I said can I leave it there and make the call. He said no and if I left anything it's not on him. I told him that I had brought other systems in in the past and they would at least look up my account. He said that was then. Today they do not touch your system unless you do everything online or by phone. I told him that I could call it in while I'm there and he said I could not do it from the store. I asked him what his name was and then he covered up his name tag and told me I have to leave the store. I asked him again and the he pulled out his camera and started taking pictures of me and filming while telling me to get out of the store. Then the other person in the store came and got in my face and started telling me it's illegal for me to take their picture and started screaming for me to leave the store and said I did not need to know who they were. When I asked where do I take my equipment then, he told me it's not his problem but they do not deal with equipment anymore. Is this the new stand? Do I need to mail in the equipment? He refused to say anything except we don't deal with the systems anymore and I need to leave. If this is the new customer policy then I guess it's time to get away from Spectrum because there is no customer satisfaction and spectrum does not want to be bothered. read more

Just lazy people. Went to Duarte, and they got it done within 5 minutes. People just need to do their job.

their sign in system is fine if they would actually use it. two different people (who didn't sign in) went straight up to the team members for help and it wasn't for quick questions. ended up waiting 30min to be helped because they clearly don't care to go in order. store is extremely understaffed. otherwise the team members seemed nice I guess read more

OMG, there are 5 people working this store, one employee occupied with a customer and the others just standing around, yet no one would talk to you unless you signed in. I was just dropping off equipment after switching from Spectrum cable Internet to Frontier Fiber Optic. Spent 25 minutes waiting patiently with NO ONE in front of me, watching the three unoccupied employees talk to each other, and then they said "Oh, we just lost our Internet connection so you'll have to come back later." I told them I wasn't coming back and just wanted to return equipment. They told me to go to UPS 1/2 mile away to ship that to them, at their expense. Nearly half an hour wasted for nothing. SO GLAD I LEFT SPECTRUM FOR FRONTIER. read more

Such a terrible internet and cable service company. Online representative have attitudes and cocky on the phone and are not really helpful. Time to change internet and cable provider because their service is horrible. read more

This is a review of spectrum as a whole. My home burned down on Thanksgiving along with everything inside at no fault of my own. I was enrolled in auto payments and when I went to cancel my internet service, I asked if they could kindly pro rate and refund me for the time not used, I did not even ask for a full refund. They would not accommodate me and also said I would like receive a bill for th equipment. This was so disheartening as I have had so many other companies who are showing compassion and even replacing things I have lost but spectrum wouldn't even pro rate a bill for me. I have been a customer for a long time but I will find a new provider when I am eventually able to rebuild my life. read more

Can I give negative stars??? This place is so horrible. SLOW and making excuses for everything. "The system" isn't working correctly at the moment... for each customer ahead of me. Dragging and dragging each transaction. Yakking and blabbing about nothing. Only two employees and a dozen customers suffering. read more

By far the most frustrating company I've had to deal with. The internet is intermittent and always... ALWAYS cuts off. When you call to get it foxed, you're put on hold for 25-30 minutes only to not have your problem resolved and to get transferred and put on hold for another 25-30 minutes, and have the same song and dance repeatedly until you just give up. I have cancelled my service and will never sign up with Spectrum again. They punish their customers and truly don't care about you. FIND A DIFFERENT COMPANY TO GET INTERNET SERVICE FROM. Spectrum is the worst service. Their tech support is awful. Nobody know what they're doing. Unreliable. Incompetent. Completely inept. I regret ever signing up. read more

I was a loyal customer for over 4 years and every year my bills just got bigger and bigger from $200 to $300 per month. I tried to request a new discounted package or term but was always denied. I reduced services to keep the bill at $300. Then I started to have service quality issues for over 6 months. I only got 2 months credit for all the services I wasn't getting to use. 2 service appointments later and issue was still not resolved. Finally I had enough and switched to AT&T for their new fiber optic service. I was happy to now call Spectrum to cancel and they said because my new billing cycle started on the day I was calling, my regular bill would still go through with no pro-rations! Unbelievable!! So I'm paying for the next 30 days of service despite it being cancelled. Thanks Spectrum for reminding me why I cancelled and will NEVER return. read more

Literally trash. My internet sucks since Covid-19. I have scheduled appointments for 4 times but they couldn't fix it. Dude how can I possibly work and study at home with this trash internet? I'm gonna change to att or sth else. read more

This is just your old cable company under a new name. The biggest catch is that they would charge you for services that you paid but not enjoyed. When I walked to cancel my service, they told me that I would not get my money back on the service that I paid through the month. Not prorated. Nothing. They jacked up their rates year after year. This is it. Their app is also buggy. I switched to Google TV for TV and Giggle Fiber for internet connection. I have never been happier. To resonate with some other reviewers, their line is long. Try to make an appointment. read more

Disaster. This office is not well run. Not good customer service. Staff standing around talking not helping. People waiting for thirty min or so. Wish people loved their jobs enough to help people. I was only there to turn in equipment. read more

This review is specifically for the Hastings Ranch location. I came here to exchange a cable box as suggested by a service technician. Normally the closest store is Alhambra but they are a disaster with too many people and too slow service. I once waited 50 minutes there. I came to the Foothill office near Marshall's. It was totally empty. The lady exchanged my box without a problem. The store is large and social distancing is not a problem. I gladly will drive the extra 4 miles to avoid Alhambra. read more

Went into the store on foothill... a cute girl told me to use the self payment, and then it said no payment accepted! She tells me the guy can help me. Then I walk up to the guy, He yells at me CASH IS NOT SAFE!!! um I can hear you just fine! I did not want to argue with this 19 year old boy so I told him have a good day. The girl looked sad becuase she knows that it was not right. Oh well online payments it is! :) read more

I called customer service about a broken box and they suggested I go down and replace the equipment (which I have done multiple times before). I get a nasty lecture from Valente how my husbands name is on the account and not mine. (although they have no problem taking payment from MY credit card) AND if I want to bring anything down that I should get power of attorney. I said I've done business down here before and it has never been a problem. This exchange went on for several minutes until Valente finally gave me a box and said that I could in reality just call Spectrum and put my name on the account. AND STILL HE KEPT BEING RUDE AND NASTY. I am cancelling my account in the new year. F these guys. read more

Ready to wait in line like you're at the DMV? Employees are rude and they make you wait in line just to ask a simple question. If you can avoid this place, you should. read more

Why are there three men standing around on their phones while there is a store full of customers? I see why this place can only get one star on Yelp. read more

There was a long wait. A member told us to come back in 30 minutes. When we returned, they had just called our name and moved us off the list. One of the staff said they would move us up. He spoke with this woman who said we had to put our name at the bottom of the list and wait again. This was just to pick up a new modem. Terrible customer experience. read more

Spectrum - Terrible customer experience guaranteed. - Television Service Providers Near Me - Pasadena, California

Very slow. I've been waiting for 20 minutes and the guys are standing around talking to each other or 2 of them helping 1 customer. I just needed to give back my receivers. read more

Several times I have gone here to get parts for my tv. Every time they give us the wrong parts. For the fourth time, I went and tried to get the right parts and return the wrong ones. When going inside the line was ridiculously long and because all I needed to do was give them the wronging part back, I asked if I could quickly give it back instead of waiting in the line but the man working there was very rude and yelled that I needed to wait like everybody else even though it was their fault I had to come back 4 times. read more

Store can't help answer technical questions about speed or functionality in my neighborhood. They also can't offer promotional discounts for monthly service. For help, I was referred to their customer service department. Why have a fake store front? read more

Goooooood nice covid distancing applied. Social distance it. Self check check yo self in. Hook it up next time I'm there it's their responsibility read more

Check in ipad never works. Always one person working and several people waiting when ever i walk in, necessitating me to leave and try again next week. Repeatedly happening, only visiting to check status of new iphone's and never getting a straight answer. read more

Oh My Gosh They Are SLOW! 2 clerks, 1 appears to need help from the other for everything. Between 2 of them, they took an hour to help only 6 customers. read more

Store closes at 8:00pm on Saturday. Store employee Amanda locked the doors at 7:53pm.

Spectrum told me that I would have to go to one of their stores to pick up equipment and that I could make an appointment by phone. But there was no phone number for the store at all, instead all that is listed is the 888 number. So I drove thirty minutes to the closest store to me in Pasadena, only to find out that they don't have any equipment available. When I asked the spectrum employee when would they have anymore shipments, she replied we have very limited shipments and usually it's in the morning but she wasn't sure about tomorrow. Then I told her can I have the stores phone number so I can confirm before coming out next time. Her response? No, I can't give you our number, you will have to call this 888 number. Spectrum, really? I wasted thirty minutes driving to a store that you told me to, and then another thirty minutes driving back home only to come home empty handed. I really don't understand why there is not an individual phone number for each store. The employee also told me to call spectrum myself and have the equipment delivered instead. Then when I got home I wasted another hour repeating today's event to several representatives before finally one was adept enough to help me. Honestly, customer service is extremely in need of reviewing. read more