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    4 months ago

    Never works, scammy, customer support sucks, they raise prices without telling you too

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    6 months ago

    I HATE Spectrum!! Always gave I. All my homes! Worse service, techs and knowledge!! I have had at least 6 techs that have no clue!

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    1 year ago

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    Page 1 of 4

    Ask the Community - Spectrum

    Review Highlights - Spectrum

    The employee who helped me, his name was Manit, went above and beyond to make sure I was getting the precise answers to my matter.

    Mentioned in 2 reviews

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    Premiere Mobile

    Premiere Mobile

    3.8
    (15 reviews)
    $

    I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

    I've been a long time T-Mobile customer (getting pretty close to 10 years and counting at the…read moremoment I think). Anyways, I've started getting my upgrade phones from Premiere Mobile probably a few years ago when they opened up this location. At first, I dealt mostly with Roger, the head honcho there. Awesome guy and really great to work with. I've gotten my past 3 upgrade Blackberries and my wife's Samsung Galaxy 4G from this place. Since it opened, understandably Roger has gotten busier with more back office work. Being a business man myself, I don't blame him one bit. Recently, Roger has needed to hand me off to some of his employees there and level of quality of service hasn't dropped off one bit. Since I've been going there for some time now and I have since moved to the valley, I do most of my dealings with them over the phone now. It's nice that they are able to take care of my mobile needs and I'm confident enough in them that I have them keep my info on file. Any changes to my account, I'm able to contact them and they take care of it and get me squared away quickly so I can get about my day. Roger and his crew at this location of Premiere Mobile has earned my repeat business and I wish them nothing but the best for the future as well.

    T-Mobile

    T-Mobile

    3.1
    (102 reviews)
    $$

    My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

    I went in to trade in my phone and met the Staff whose name is Art…read more I have never been treated this rude ever in any tmobile store. Not helpful and had an insanely bad attitude. Do better.

    Spectrum - televisionserviceproviders - Updated August 2026

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