Meixin, the Verizon rep, was amazing in her technical support and providing me with all the options I had. I came in stressed because my old phone crashed and was looking for repair options. Once she patiently explained all of my options & current plan benefits, I decided to trade in for a new phone. She rushed to backup my data, as my phone screen was looking to go out any minute, and setup my new phone. She never rushed me and patiently went through all of the steps to make sure my new phone was running. She even help setup a few features for me. As I came in worried about what I was going to do for work, as my phone is a big part of it, she helped me leave the store in a good mood. Randomly picked this store, as it was near my work, but it will definitely be my go to spot for Verizon in the future. And Meixin correctly pronounced my full name!!! read more

If there's customers being helped with one of the two employees, there is no place to sit. I waited about twenty minutes. While I was waiting, I browsed the phones available. I also compare rates to Spectrum. Bottom line. spectrum users Verizon's network but offers lower price points for cell service. I asked AI if it was a good deal to switch carriers and even though they have an enticing offer to get the latest iPhone, it will end up costing $900 more over 3 years. So given that info while I was waiting, and tired of standing, I left before the representatives could verify or offer a better deal. read more

Verizon - Checking out the iPhone 18 Deals - Mobile Phones Near Me - South Pasadena, California

I've been to this location three times and they have had a sign up saying that they are going to be back later. This is during business hours. I'm not sure why, maybe I'm just there when a single employee is going to the bathroom and it's my bad luck. read more

The reason to go here is the sales associate named Edgar. This guy is a machine. Able to serve three customers at once. There were technical difficulties at the corporate level and this guy stayed WAY after hours to make sure my service was up and running. This guy is this company's greatest asset. read more

This was at Huntington Verizon where the people only spoke Asian to each other I lost my regular size IPhone for one that is small and I was billed $645.00 plus my regular wmonthly payment read more

Warning DO NOT GO TO THIS RETAILER It says Verizon but they don't know what they are doing and if things go wrong they direct you to call 800 number or go to a corporate Verizon store. I wanted to do a simple upgrade and requested to pick up new phone at this location. BIG MISTAKE . I went to pick up the phone on Monday and the rep couldn't locate it snd said it must have been sold to someone else. Rep calls others on the phone for help cuz it is obvious he doesn't know what he is doing. He proceeds to change the id number on myorder so i can get a phone but in this process he indicates on the system that i picked up the phone. Rep is stuck not knowing what to do gets on the phone with corporate for 3 hours to cancel the order so that i can process a new order. Well 7 hours later and 3 visits to Verizon store and I still can't get a phone or do an upgrade. They have locked up my account and everyone tells me to wait til it clears the system. Unbelievable. Stay away from this store. read more

Quality service is all about quality people. If you're looking for that with Verizon, set your GPS to the South Pasadena location and ask for Robert. He'll blowtorch whatever service issues you have. That's pretty much all that needs to said. 5 well-deserved stars from this customer - and I don't hand those out often! read more

Very rude and unprofessional staff. The clerk at the store would not even look up from his phone when I told him I had issue with my Verizon bill. He said "we don't do that here". The clerk was extremely rude and unprofessional. I called Verizon and they apologized and recommended that I got to the Lake store in Pasadena.This store is terrible. read more

Sinead H. was such a help! Ran in and she helped me immediately! She is excellent at multitasking ! They had exactly what I needed in the store! read more

Great store, Richard was super helpful with fixing all my problems on my account. I totally recommend this store for anyone planning to visit. read more

Richard at the store provided excellent service. He helped me change my plan and made sure my autopay was intact. He was patient and explained things slowly and clearly. He also made suggestions as to what plan would be best and when to switch plans. read more

The store is horrible! The lack of professionalism and basic competence was shocking. I made the mistake of visiting the store recently to inquire about upgrading to an iPhone 17. Please go to the store on Lake! read more

Sinews is the true bestie. I had an unprofessional experience at another location, and her costumer service and attention to detail was amazing. She was able to get me the iPhones I needed for my partner and brother, and she was so great. Recommend coming here just for her. Thanks bestie! read more

I'd give it a ZERO if I could. Went in and was told to go to another store....lady (African American) was too busy getting her nails done and refused to help me. Didn't even bother to look up my account. Verizon check your cameras on 8/17 between 6:15-6:45 pm read more

I had to get help in person today for my activation. Joey was awesome. He kept a cool head with all the people in there. He was alone and managed to help everyone. He went above and beyond assisting me with the complications on the other provider. I really appreciate this level of service! He's a rockstar. read more

Sinead was personable, efficient and knowledgeable in helping me select a phone and plan. She was the only staff working in the store on a busy day. She managed to do a great job tending to each customer and multi tasking. read more

Worst experience ever!!! Sinead (store/sales rep) messed up my order, never follow up with my order & call back. She sent my order to different store and lied to me to cover up her mistake. I personally had to call Verizon to figure out the problem, and found out the my order was delivered to different store. Also, she didn't cancel my order, so I couldn't even get at new phone from different store during the weekend. I had file a ticket with verizon to solve this problem. Don't go to this store, just directly work with Verizon Rep. Don't waste your time read more

Thanks to Carlos, Man thanks for the awesome customer service you hooked me up with a sweet deal and then took the time to help me set it up. Im not very savvy when it comes to it and you took the extra time to help me with my problems and explaining everything clearly and patiently. If you are still there next time i need an upgrade I'll definitely come back to that store. I hope Verizon knows what a great representative you are. Thanks again man. read more

Warning to not shop here: Sale people are snakes, this store is a scam Similar to other reviews and experiences sale people walk me thru a a convoluted and unclear signing process. While they claim deal and rebate will take place within 2 billing periodos this is not always this case. I was signed up for a phone line and phone insurance I never consented too. On wireless plus' company website they claim integrity, transparency and customer service are they core values but if anything I have seen the exact opposite. This is a business devoid or integrity or ethics do not shop here. read more

This Verizon Store is a scam setup. Don't fall for their promotion pitch it could be a lie. It has prominent Verzion sign all over but it is not a Verizon store. It is a scam store that act as one. I purchased 2 iPhone 12 Pro Max in November. The salesperson there gave an incredible deal I couldn't refuse. BOGO and Trade-in. BOGO was tempting on brand new iPhone 12 Pro Max but the man said there is a Trade-in for $900 on top of that. Basically pitch was for 2 lines I trade in my 10 XS Max and get $900 Trade-In value and get a free 12 Pro Max. I signed up on the spot. Oddly the contracts didn't mention any of the discounts he was promising. He said it will get updated after I sign up on the Verizon website and go through trade-in process. I should have known better when I saw the contract which didn't have specific discounts listed on it. I processed trade-in and it valued XS Max at $350. But even that was reduced to $330. Not the $900. But the worst part was that BOGO was not a BOGO. I was lead to believe that I will be getting a 12 Pro Max. NOPE! I got $400 credit. I bought 2 $1200 phone and got $750 promotion. I would not have spent the money if it wasn't for this salesperson's scam. I called Verizon and they acted as innocent vendor who didn't know what kind of scam or bogus discount the store flying their logo was selling. They told me they don't know any of the promotion that was pitched. They flat out said they didn't have those promotions. Verizon is scamming consumer with this non-store wireless scammer that is selling Verizon service under their logo and act as nothing to do with what they sold. This is a scam setup between these third party vendor and Verizon. read more

If I could give zero stars I would. As a new Verzion costumer I regret ever switching over. Terrible costumer service and a horrible experience switching carriers. Chris the store manager with his "20 years of experience" should know better. read more

The 2 gentlemen at this location are excellent. They are extremely friendly, helpful, courteous and customer-oriented. They explain every aspect in terms you can understand; no technology jargon. I recommend them highly Augie read more

Sinead provided our service today. She was positive, friendly, and helped me find a great deal for our new iPhones! I will come here again.

SCAM SCAM!!! Don't go here! Bought a new iPhone from here, and needed to pay the sales tax. Emily Aguilar said the sales tax was 150 dollars, and we could get a phone case and screen protector for free which it includes. And also needed an extra 50 dollars for the "set up fee" so the total bill was 200 dollars. At first we didn't question it,but on the way home we realized something was off. Firstly, the sales tax should not be 150, secondly they never gave us an invoice. I went back to ask in detail, and Krisney Tran proceeded to LIE to me about our bill, saying the sales tax is 150 dollars and set up fee was another 50. She then called me a "DUMB ASIAN" for not knowing the calculations. After demanding for the invoice, here is what I found. Sales tax was only 70 dollars! They ChARGED us for both the screen protector and case cover. Secondly, the supposed "set up fee" was actually a 50 dollar charge for their Loyalty program! Never have I been scammed like this, and lied to even after they got caught red handed! Nor have I been named called by a customer service presentative. Don't go to this place or you will be scamm read more

Verizon - Mobile Phones Near Me - South Pasadena, California

This Verizon retail peoples are not well trained. Customer service? Don't even think about it. If you want to have this experience Don't wait and go. They don't care for the people after they got through the credit card. You know why, they knew we all can not live without phone service. That's why I should go direct agency. Also this world if you can access the internet line, even you can open the car door eventually. I love neighbor store, I expect but failed so badly. Except this Verizon, all the neighbor stores are the best. read more

**update** i tried calling the wireless plus support team, wasn't able to get through to the contact person, left a voicemail, and NEVER got a call back. ZERO stars. omg. i bought an iphone 7 plus from william s. at this verizon branch in 2017 and was told i was getting a free tablet. i thought i was just getting a free tablet but what i didn't know was i was going to get, and will be under contract and will be paying for, a new line connected to that tablet! i finally checked my bill (my bad!) and realized i've been paying $20/month for a cheapo tablet i've never even taken out of the box! and when i asked verizon to cancel that additional line, i was told i'd be charged an early termination fee of $110!!! thanks a lot, william s!!! read more

The manager this store JoAnna is an absolute angel. She's super knowledgable, professional, and just a really warm person who is willing to go that extra mile to help customers. I'll be doing all my Verizon in-store services in this location from now on simply because of her. Verizon Corporate: Pay attention. She is the type of employee that gives your company a good reputation! You need more JoAnna's at Verizon. read more

Same as all other reviews do not buy a phone here or dont come here at all, they scam you steal/lose mess up your trade-in/account and flat out lie, terrible people absolutely awful. This store should close down permanently. read more

This review is a bit late (okay, a lot late), but important nonetheless because I want to acknowledge Joey, the store manager, who did in 5 minutes what Verizon's customer service (by phone) could not do -- which was to get my iPhone restored following a significant network outage. (For some reason, outage zapped my phone and I had no service. So I called Verizon, spoke to at least 5 people, the last rep gave me a ticket number and told me it could take a few days to have their techs fix the problem. Also (here's the kicker) he warned me not to place a follow-up call, or it would interrupt the entire process and could delay getting my service restored -- I mean, wtf. Naturally, after 2 days of no phone service and no update from the rep who repeatedly told me not to worry, I called back only to learn that my ticket had been closed and that everything should be fine. It wasn't fine. My phone was useless. So I walked around the block into this Verizon location, met Joey who was still officially at lunch and re-opened the store early for me. He simply took the SIM card out of my phone and replaced it with a new one. Boom. Done. The whole thing couldn't have taken more than 10 minutes. Now, pivoting from Joey's stellar service, here's a warning for anyone reading this: No matter how insistent a phone based rep is that you do not call back while Verizon techs are working on your problem, DO NOT listen to them. Had I not called back, I would never have known that they closed my ticket without informing me. I would have been the sucker waiting for days with no phone service. So again, THANK YOU Joey for saving the day. read more

Had an issue with my daughter's phone at another phone service so brought her over onto my service and I had $1000 towards a new phone-I like to keep my phones as long as possible but the screen was cracked so went ahead and got my upgrade. With the new added line and upgrade, my bill went up only a fraction. The best part of this location was manager Joey. He was incredibly patient, thoughtful, and didn't mind all the extra explaining. He's why I'll stay with Verizon. read more

A few months back my sister bought my mom a new iPhone 10. The guy manning the store was not the regular employee there but was brought in from the Van Nuys store to cover for him while he was out on vacation or sick or something. I didn't catch the guy from Van Nuys name but he was very helpful, knowledgeable and friendly. He transferred the data from my mom's iPhone 6 to the iPhone 10. We are very satisfied with his customer service skills and his knowledge. We went back the other day because my mom kept on tapping the screen with three fingers when trying to do things and the screen gets big and I have to reverse it by tapping it with three fingers. So we hoped something could be done about that feature. The guy working this time was very helpful too. I think his work ID badge said his name was Ralph if I am correct. He went to the settings and shut that feature off. Now my mom has no issues with that anymore. Also when she talked the phone would touch her ear and then it would start dialing people in her contacts while she was on the phone with another person. She blamed the phone but I blame her for doing that and I told her to be careful and keep the phone away a bit from her ear. Regardless of what I said my mom wanted something done if it could be done. The glass protector sheet that is on the phone was placed on the phone over the sensor so the phone was confused and the feature that allows the phone screen to deactivate when you are on the phone was no deactivating. The guy was able to figure out that was the issue and he adjusted that protector and now the sensor works without confusion and no more accidental calls occur while on another call. Ralph did a great job of figuring out and fixing it. His customer service skills and his knowledge is great. I highly recommend you visit him if you need assistance or buy a phone. Like I say I think his name is Ralph but not positive but probably is. read more

We came in to purchase our new iPhones, trade in our old ones, and also move my number over to my husbands account. In total it took us about 1 hour 30 minutes because my husband's phones data didn't transfer properly over to his new phone the first time. For my phone i decided just to do it at home to save some time. The store associate informed me that I would be getting a box in the mail for my trade in. 2 weeks have passed and I still haven't received the box. I've called this store twice now to ask about this. The first time they told me just to wait for it. The 2nd time (today) a different person picked up and said if they didn't make me take a photo of a confirmation number that they probably didn't process the trade in for me and that I should call Verizon or go online and do it myself. So I try... only to find out they didn't even properly put the correct phone on my husbands account... they put a phone i had over 3 years ago on his account instead. on top of that my old iphone was never even deactivated causing our bill to be over in data this month as well. I just spent over 1 hour on the phone with Verizon because they can't figure out what the store associate did. Now I have to go back into a Verizon store to waste more time to get this fixed. Definitely not going back here read more

The salesman was extra pissy, wouldn't show me a breakdown of the charges before I signed and paid for everything. Gave outdated advice about letting my new iPhone 14 die and then recharge it to 100. Lied to a different costumer about accessories. I still don't know if I'm getting the deal he quoted me because apparently "it takes two business cycles to show the refund." Go to a normal Verizon store. read more

I walked in for a sim card and Luis provided amazing customer service. He installed the new sim card, ensured the line was up and running and did a test call. I was expecting a sim card and i would get home and do the set up myself. Luis went above and beyond. read more

Since Sept 21st, I had been trouble shooting a problem with tech support via the 800 tech support phone line . I called the tech support line four times and each time made some progress but was not able to get the issues fully resolved. I decided to just stop by the Verizon Store in South Pasadena to see if someone in person could finish getting things resolved. WooHoo! Neal S. spent about 5-10 minutes resolving this ongoing problem. I noticed he was definitely trying things new to me to resolve the issue (thinking out-of-the box). And he was professional a kind. Thanks to Neal and Verizon in South Pasadena. read more

I'd avoid this place. Go to browse but purchase at Verizon online or not an this "authorized dealer". Accessories are final sale and they don't sell name brand items. I was looking for a samsung charger and the freckled face rep sold me an off brand claiming it was just as good. The charger is slower than my current one and he wouldn't let me return it. The fine print on the receipt says "sales are accessories are final"... even if the product doesn't do as advertised. You should've told me about that disclaimer before you sell it to me! By the time i get the receipt its too late! It's awful. read more

Luis was so super wonderful! He helped me set up my phone AND THEN my mom's phone. For all of my ivy league education, I have zero schema for understanding the iPhone and all of its hidden wonders. He was seriously AWESOME to me and my stuff - it was like my phones were in the hands of angels (cue trumpets!). But en serio, such a great guy! Such great customer service! And bonus: no line! read more

We live in a sad world, when we walk into a store and cannot trust the personnel. Krysnie T., who indicated to me that she is the manager, is one of these people, and I am sorry to have met. read more

"Best customer service I've ever experienced!!!" Emily Aguilar was very professional and made things so much easier for me. I have been dealing with fraud on my account with my previous carrier "t-mobile" for about 6 months now. Ever since I opened a phone line I thought there's no better phone service than them. I was wrong!! I cancelled my line do to no help and poor communication that after 8 years with them I finally decided to part ways. I am now a new and happy customer with Verizon thanks to Emily. She was able to help me keep my old phone number and get a new phone. I'm excited to see what more Verizon has to offer and continue to get great customer service!! read more

Sean was very helpful and knowledgeable. Great personality. He was able to help me transfer all my information from one phone to the other.