I shopped here a couple of times and I had a good experience. On my first visit, I unknowingly arrived close to closing time. They were so welcoming and not pushy. On my second visit, I got to explore a lot of frames that I had missed the first time. I also liked how knowledgable they are here. I felt like the selection was good. They occasionally have deals too! PARKING Parking structure (paid), street (meters mostly) read more

I walked in here solely to browse and see if it was worth it investing in some everyday glasses. Christina greeted me with a smile and pulled a few things for me to try and I walked out with a dream pair that I didn't know i was looking for. She was amazingly welcoming, even sharing her personal favorites with me. Since i've worn them daily and will be returning in the future! I highly recommend! :) read more

Alex is very nice and good service when I go in he make very good explanation thank you Alex

Poor Customer service/management experience. I ordered replacement lenses for a basic pair of Raybans on Aug 13. They called me Aug 30 and left a message saying the lenses had arrived and to come in to swap them out. I went into the store to swap out the lenses 2 days ago on Monday Sep 15 and the sales assistant told me that it would take 30-60 mins to swap them out. I couldn't wait that long so I dropped off my sunglasses with him and I told him I would be back the next day to pick them up. I returned to the store 2 days later Sep 17 and the same sales rep told me that they couldn't find my new lenses, no phone call to let me know in advance, he was just waiting for me to return to the store to give me the bad news. He went on to question if I had even gotten a phone call from their store and I had to prove it to him on my phone. He then proceeded to call his manager and the manager told him something and the sales rep ended up never even apologizing once, not even to say I'm sorry you have to wait, but instead blamed me. He said because you waited so long to come into the store to pick the replacement lenses, we've lost them or we don't know where they went (?!). If I waited too long, the store could have called me to remind me to come in soon. This is a very substandard way of serving your clients and retaining your clients. read more

I don't typically post reviews, but I stopped in a few weeks ago and the customer service was so refreshing I felt compelled to leave a review. The manager Christine was very patient and helpful as I tried on what felt like 80% of the store before finally deciding on a pair. She was very knowledgeable and you can clearly tell she has been doing this for a while yet I never felt swayed in one direction or another. Will definitely be back for future pairs! read more

I walked in today to check out their sunglasses collection & Jake was super helpful! His customer service was 10/10. We need more Jake's in this world. THANK YOU JAKE! You rock!(: read more

I came in today for a last minute Christmas gift, and I was pleasantly impressed by the amazing service that was delivered by both Courtney and Christine, they helped me out with such kindness and were both very helpful and had a great attitude. I will be returning very soon. They were amazing read more

I stopped by yesterday with my friend after we got drinks near by. We came by for one pair of sunglasses and somehow ended up leaving with three pairs. The two girls working were THE SWEETEST!! My friend was looking for the Justins and she showed him where they were and helped him pick out a pair of polarized ones (has a little p next to the "rayban" logo). She also told us about the sale they have going on currently. Buy one pair, get the next pairs (YES MULTIPLE!!) $60 off. Now you can see how we ended up walking out with three pairs.. Claudia was so patient and helped me pick out a new pair of sunglasses. She also endured my friend and I's constant jokes! I was hesitant to try on circular sunglasses because of my face shape but she recommended a few pairs she personally owned and I fell in love with the hexagon ones! I also tried on the I shaped ones, and the octagon ones. My friend ended up getting an octagon (polarized) sunglasses for his girlfriend. They have an option to ship to your house for FREE!! It comes in 2-3 business days. The workers are super personable with all the customers who walked in so don't be shy! read more

Pretty rude staff -- they implied that I wouldn't be a good fit for the designer sunglasses because they assumed I couldn't afford it? They were very pushy and aggressive with sales, yet did not try to sell me on nicer sunglasses because they had decided I was too poor for them I suppose. read more

Walking into this sunglass hut you are welcomed by the nicest people. I bought a pair of sunglasses here and the manager helped me out and was very nice. They also have a great selection, something for everyone! read more

They have a great collection of sunglasses with all the top brands you can imagine. I already have a new pair of Ray Ban's with prescription lenses so I didn't need to get another pair. If I ever need another pair of hip shades I know where to find them. read more

Sunglass Hut - Old school since 1937 - Sunglasses Near Me - Pasadena, California

There is no way these 4 and 5 stars are real. When that woman Christine is managing there is a real, and palatable stressful vibe coming from the employees. This, creates an atmosphere of anxiety. read more

This is a pretty small shop, but they use the space well. I came on a weekday to use a gift card for a pair of polarized shades. I was greeted by a nice lady, even though she was helping a group. I found what I wanted within my budget, and before I bought them I asked if I could have a new pair and not the display pair. She found me a new pair and so I bought them. She took her time cleaning them for me and answering my questions. read more

Went in for oops coverage and received outstanding service from Darlili. She helped me obtain my sunglasses from an online order that I was having a difficult time replacing. Never knew that you couldn't do oops coverage online through the mail. Online service was awful but she helped me with the process. She definitely went out of her way. read more

Do not shop here. Do not spend a single dollar here. I tried to return $350 dollar sunglasses here which were originally purchased at Glendale only 3 days prior and Darlini Singh who claims to be the manager refused to return them for a spec that was always there. (They are never worn) She tip toed around how she is unable to resell the sunglasses because of the spec. She said she isn't surprised that Glendale sold my dad the glasses in this condition because they do this every time. She told me to return to Glendale to try to return them. I told her if Sunglass Hut is one entity, what are they gonna do for me there if it's all one policy. I let her know she's sending me across cities because she doesn't want to eat thrShe had nothing to say. There is nothing wrong with these glasses, she just didn't want to take a return from a different store. SO I DID SOME RESEARCH. Turns out Sunglass hut operates like a franchise, they don't want to take returns from other stores because its money lost. I went to the better business bureau and discovered this is something that's happening across the United States! Sunglass Hut and specifically DARLINI and practicing very shady business practices. Get your new sunglasses at Nordstrom or anywhere else but here. Darlini, you suck, karma will find you. read more

Sunglass Hut - The spec is the white faint dot - Sunglasses Near Me - Pasadena, California

Josh and Joseph provided excellent customer service! They were very knowledgeable and patient as we tried on several different brands and styles before making our final purchase. If you're looking for great service and a great attitude and overall upbeat atmosphere this is definitely the place to pick up your next pair of high quality, great looking sunglasses. You guys are great ambassadors of the company!! We will definitely be back. read more

Hi guy's, I just wanted to let you know that I usually leave reviews when 1 the experience was awful or 2 the experience was amazing. Luckily, after me calling and stopping by multiple locations I finally found the right one! To make it short and simple, my associate Darlini was extremely patient and very helpful on making sure I got the right Costas sunglasses. I actually got the wrong lens color Costas and she made the exchange go super easy. I have gone to several other locations and they actually made me feel really bad as if I actually stole the lenses. I told them that my guys at work have actually bought me a set for my birthday and that I wanted to have them replace and go with the green lenses Costas instead. The minute I called Darlini on 5/10 she was a ball of joy over the phone, she told me to come in and that she was going to try to pull up my order and have them replaced to the correct ones. I went in today on 5/14 and she was awesome!!! Super friendly and made me feel really comfortable. I'm definitely seeing her next week hopefully to buy multiple glasses. I found the right spot so I definitely will only come back for her and only her! I really didn't get the other associate name but she was also very good. Thank you again you guys and I'll see you soon. Have a great and blessed weekend. JC read more

I've been going to this place for years and unfortunately there was one lady that was there gave a really bad customer service to a repeat customer. Bad judgement on her part and the store for hiring her. On 9/27/20 and she was wearing a blue dress. She did not want to help with adjustment for something that I bought recently due to there was no more cash to be made on that day from me. To keep long time customers coming in, service is the most important thing. There are many store out there who want businesses. I do not think I will come back. read more

I spent over $600 on glasses for my girl and They didn't honor their warranty but instead said there was an extended warranty I should have bought the store manager Darlini was of no assistance and offered no solution for a client that's buys sunglasses from your store....but no more!! read more

Darlene was the best helping find some hard to get Oakley sunglasses. Great customer service and guarantee. Thank you so much

Tatiana..I drove her nuts but she took it like a champ!..loved her!.. said my old glasses were salvaged...good one.... lol..walked out with two new pairs of sunglasses. Give her a raise! read more

Had a great experience at this shop. Darlini was supper helpful and I highly recommend asking for her. Thanks a lot Sunglass Hut!

Had an amazing experience yesterday, went in to exchange some glasses because they didn't go very well with me. Both associate made us feel very comfortable and even helped us pick up the right sun glasses. It was my first time buying sun glasses and they made that experience a unforgettable. Amazing people working here, would definitely come back for more glasses. read more

This is the first time I have ever written a review on Yelp. A.K.A. I am extremely frustrated with this store/company. I must admit, I am not sure if my issue was caused by the store, the staff, or the company. Here is what has happened and how their customer service has handled. I purchased a pair of sunglasses in the store on May 7, 2018 for $211.35. On June 26, 2018 (almost two months later) I noticed that I had a new debit on my checking account for $211.35. They double charged me. I submitted a formal complain on June 29, 2018. I have received two automated responses saying that they would respond in 3 business days or less. It has now been 10 business days and still no response, let alone a resolution. Will they do what is right and refund me the $211.35? Will they give me interest on this loan that I apparently made to them for the past two weeks? Will they even respond? Who knows. Their products and staff are good and friendly. Outside of this billing issue, I have no quarrels. But I would recommend paying in cash if you do shop here. read more

I was blown away by how kind and attentive Darlini was in helping my elderly mom shop for sunglasses. She truly looked out for my mom's best interest like a family member would. Carlos was extra sweet, too. These two deserve a raise! read more

We went to this location on a Friday 4/16/21, which stated it was open until 9PM, however it was closed when we arrived at 8PM. We came back the next day only to arrive to a line where we waited for over 15 min. The staff was doing a horrible job managing the flow of people. When I asked The staff member Joseph how long the wait would be he proceed to bark orders to wait behind the door. This location has unequipped workers, who have poor customer service skills. I would not step foot in this store again. read more

My experience here yesterday was amazing. Carlos and Angelini helped me and my fiancé out. They were more than accommodating and kind to us. Highly recommend this place to anyone. Awesome service and great place to shop. read more

I absolutely love this Sunglass Hut. Darlini was fantastic. She really took the time and effort to help me find the right glasses. She didn't just want me to leave with good glasses; she wanted to find me the perfect glasses...and she did it! This was a great experience! This is always where I'm going to buy my sunglasses! read more

I had the most wonderful experience at this store today. My Coach sunglasses that I absolutely love dropped and came apart. I got them as a gift in August from my boyfriend. When I showed him them he said "take them back to Sunglass Hut, they'll take care of you". I have to say I was not expecting the excellent customer service I received from both ladies. I now have my beautiful glasses and I will definitely recommend this location to my family and friends. Thank you Sunglass Hut Pasadena, you made my day! read more

Please don't support this store. After you purchase your glasses, don't expect any customer service. I had purchased two sun glasses back in March for over $ 600 at this store. I went to the store today to tighten the screws on the frame. First, the girl seemed annoyed after I asked her nicely if she could please tighten the screws on my glasses. She did not talk to me, simply took my glasses and continued her conversation with the other sales person. Then she tried various screwdrivers to tighten the screws without success. She told me to drive to Lanscrafters, another store in Pasadena to get them tightened there. I told her that I don't want to go to another companies store to asked them to help me with glasses I had not purchased there. Looking annoyed, she said that she does not have the right screw driver. I asked if she could get the screwdriver from Gucci. She said "no" but that I can call Gucci and ask for the screwdriver. I could not believe this response and asked to speak with her manager. I was told that there is not manager but the other sales person is the Assistant Manager, Jacob Hernandez. I told the Assistant Manager that I felt I bought such expensive sun glasses at this store and I was promised to receive help if there would ever be something wrong with them. He only said: "We can't help you. Good buy". Oh, this just does not feel good. So, I asked for his manager. He said he does not have one. So I ask who he reports to and he replies "she is on vacation". After back and forth. He said he only has her E-mail address Michellemoyer@luxotticaretail.com. This whole experience was horrible for me on a Sunday morning. When I bought those expensive glasses a couple month ago, I was promised exceptional customer service. Now, just asking to tighten the screws on the frame, I was treated so baldly and felt really bad leaving the store. I will never buy any glasses form this company again and hope that this company will read the review and improve their customer experiences. read more

Just went into Sunglass Hut to exchange my husbands sunglasses that I bought for his birthday that didn't quite fit his face right and Carlos, the sales associate who was working was so incredibly helpful and positive and even cleaned both our pairs of sunglasses that we wore in. He also suggested that we send in our Maui Jim's for repair and gave us the information about it and a box. I wish all sales associates were as helpful and as kind as Carlos! Big thank you to him! read more

Went there to get a simple screw put in my sun shades..."sorry we don't do that, store policy!" I suggested I sign a release form so they won't be liable for "damages"..but oh no, can't do that! BS. Won't buy a new pair there , that's for sure. I think there are enough non corporate eye glass stores out there ... read more

This is the best sunglass hut I've ever been to. The customer care and quality of the management was very reasonable & supportive upon replacing a pair of expensive shades that I bought. read more

Love Old Town Pasadena.. Prices were normal for designer shades I truly enjoyed the the customer service from Parker from the warm welcome to finding out what looks right and giving us more than enough options, he was extremely patient. :) THANK YOU read more

Excellent customer service! We were visiting from out of town and I needed a pair of sunglasses. I was looking for a specific brand and style. I showed Carlos, the store employee, a picture of what I wanted and he told me they didn't carry them anymore. But, he immediately got on an iPod and searched other stores. There was one pair left at store nearby and he gave us the directions and off we went. I'm happy with my purchase! Thank you Carlos for going above and beyond! read more

had a great experience earlier today at Sunglass Hut. had a servicing involved question and both associates were polite, prompt and most capable. Darlini showed me tirelessly new models and I will happily return. read more

Terrible service. I've had plenty of good experiences with Sunglass Hut as a company but the service I received at this location today really turned me off. I was browsing, looking to replace a pair that was stolen from my car earlier this week and I wanted to find the same pair. I found them, but the lenses weren't polarized like my last ones. I asked the clerk, a young guy looking to be about 30, whether they carried the pair I was looking for with the polarized lenses and without missing a beat he said "they don't make those." I was pretty taken aback not only because I know they do in fact make them, but because he was so unwilling to help me, he would rather lie to me. He wasn't busy, as my brother and I were the only customers in the store at the time. We looked at each other and left. We decided to make the trip to the Ray Bans store in Glendale instead. read more

The worse place for customer service. I've never a good experience here. And this very rude guy with a terrible attitude works here. He is snappy! Awful service all around. Not only did he not resolve the problems but he is completely rude. I would recommend going somewhere else or another sunglass hut location for your next purchase or even to resolve any of your issues. Really incompetent and bad attitude staff works here. No customer service whatsoever! They need to do better with hiring! read more

I'm surprised they have bad reviews because I've only had good experiences. The employees have been very helpful and have answered any questions I've had. I like the store policies, it makes me feel more confidant about buying glasses here. My experience was good and I will definitely be back. read more

TERRIBLE Store! TERRIBLE Service! TERRIBLE Corporation! But then again what do you expect from a dying mall chain shop? I walked in this place to buy a few pairs of expensive sunglasses for client gifts. I was quickly able to choose a cool RayBan style and told the sales woman to wrap up 3 pairs for me. This is when everything began to go wrong! I watched the woman pull out a drawer full of RayBans that were ALL removed from their original boxes and were all thrown carelessly into this drawer!! It looked as if they all came out of cereal boxes! The woman then opens up one of the plastic wrapped glasses and starts cleaning them for me. I stopped her and asked WTF is going on? What is she doing?? She replied that she was cleaning the glasses for me. I told her the glasses were gifts for clients and asked WHY THEY WERE EVEN REMOVED from their original boxes in the first place? She said because the boxes take up too much room for storage. So let me get this straight.....ALL new glasses are removed from their original packaging due to storage? She said yes. Ok, then WHERE are the original boxes?? You guys just throw them away?? She said no, they still have them. Ok, sooo....... to save storage space you REMOVE every pair of new glasses from their original boxes BUT, you still save the boxes. Well now you have just created a need for more storage space since the glasses were removed from their own storage box! IDIOTS!! Since these were to be client gifts I wanted the glasses to still be in their original boxes and NOT manhandled! So I told the woman "Never Mind", and that I would buy they elsewhere. She then told me that ALL their stores remove the glasses from their original boxes. THIS MAKES NO SENSE! so I walked out empty handed. When I called their corporate office at 4:30 PM I found that THEY WERE CLOSED! Who the F@*# closes a corporate office at 4:30 in the afternoon?? Clearly not one that cares about business or their customers! This also shocked me, so at this point I figured it was a sign NOT to do business with Sunglass Hut, they are a joke of a corporation! And I strongly suggest others stay away from here as well! Enjoy! read more