I felt rushed. I also felt the office form asked for very personal information. No general courtesy. A greeting good morning would have been welcome. Dr Patel did her job. Next read more

I highly recommend this place. Staff are exceptionally friendly and professional. Dr. Phifer has always been friendly, thorough and professional. If cleanliness is important to you, you will appreciate the effort she takes in keeping her machines and equipment clean. While thoroughly addressing any questions or concerns that I have, she always takes the time to educate me on preventive care that best fits my needs. With the genuine attention to care she provides during my exams, it always makes me feel like a valued patient. I trust my eyes with Dr. Phifer. read more

Have had to make 4 trips back and forth for a basic pair of reading glasses. Seems they cannot get the correct order and expect me to jump through all these hoops like a Bengali Tiger in the circus. I went in for eye exam with Dr Patel and she said that I needed two diff pairs- one for reading and one for vision=driving. Although the signs say 59 dollars for glasses - they clickbait you because that is the price for people who DO NOT have insurance. The price they charge for insired people is 170 dollars or more. So my 300 dollars for glasses only let me choose one pair. So I told them to give me the reading glasses. They gave me the wrong one and when I called back Ceasar answered and told me they willl get the reading glasses ready. I get a text a few days later to pick it up. I go in and then the Victor guy tells me a whole other story basically having me sit there another 20 minutes waiting and waiting for nothing. I have already wasted enough gas and time going back and forth for a basic simple pair of glasses. Ended up returning the error glasses. What a hassle. read more

Target Optical - Target optical - Optometrists Near Me - Pasadena, California

Sergio was kind enough to fix my glasses for free- they got bent in evacuation. Thanks guys!

Dr Patel was very professional, kind and seemed sincerely interested in achieving the best outcome for me during my eye exam. We will be sure to return again and highly recommend her! read more

Target Optical - Contact Lenses and Prescription - Optometrists Near Me - Pasadena, California

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. Some of the staff also wears gloves. There are some hand sanitizers available for customers to use. This place is open and available and has some indoor seating available at Starbucks with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was grabbing my glasses from this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is pretty big. This establishment is located inside Target, so they share the same parking lot. The parking lot is pretty big. Parking spots are also pretty big. Parking shouldn't be an issue here at all. Staff: The staff here are very welcoming, friendly, and professional. Dr. Patel was so sweet, kind, and experienced. Exceptional service. They accept both cash and credit cards. There is no credit card minimum. read more

Bait and switch is a morally suspect sales tactic that lures customers in with specific claims about the reasonable prices on services then upsell on pricier services. Upselling is one thing, but preforming additional services without telling the customer about additional costs, then charging for the service is wrong. Dr.Patel has a great bedside manner, and a propensity to conduct services without explaining that they are not included in a standard exam and will have additional charges. If you find yourself at Target Pasadena Optical, ask for an itemized list of charges for eye exams and what services are extra. Ask if the service being performed has additional cost. I was charged far beyond what I was originally quoted due to this unethical practice. If Dr. Patel offers you any samples, check the expiration date. I walked out with a handful of expired samples..... probably not allowed under FDA laws. read more

Target Optical - Expired drops given to me by Dr. Patel. - Optometrists Near Me - Pasadena, California

I called the day before and told them about the situation I had with the Rosemead Target Optical location. They were able to set up an appointment with me the following morning. Two of my friends highly recommended this location so it was worth giving them a try. When I got there in the morning they had me fill out a form and checked my temperature for COVID-19. After that, I had a check-up with the doctor. It was very easy super fast. She's also very funny to talk to. I would definitely come back to see her. For the contacts, I was looking around to see what deals they have. I asked about the colored contacts and the manager told me not to get them because of my circumference of my pupil. So that saved me time. I ended not getting any contacts that day. Overall it was a great experience and I would definitely recommend my friends to go here. read more

I was charged only 10% off a $95 fitting fee because I have an astigmatism. Nobody reviewed charges before hand, as far as I knew the fitting fee was $40. I get the the register and see $110. A huge chunk if my skimpy eye benefit was gone in an instant. The doctor acted like I am crazy, I never paid $80 for a fitting fee. Maybe it's new with my insurance to have different fees for regular vision vs astigmatism. What extra work are they really doing on fitting for an astigmatism? This is $40 more and not worth it. Sigh. The best part was when they shoved paperwork at me I couldn't read without readers and kept pointing to it. Eye exam a bit rushed, and they do do the puff. Never go to a place with the puff! What is this, 1989? read more

Purchase prescription sunglasses about a week before Christmas. While the store people were very helpful, they were not able to provide an expected arrival date. A couple days after Christmas, I called to check on status. Was told the sunglasses would arrive on the 29th and that someone would give me a call then. Just called to follow up (January 7th). It seems as though they have arrived but no one has called me. Fortunately for me, store person said it could be mailed to me (which I was originally told was not possible) so that'll spare me from having to go there again, provided that they actually get mailed to me... read more

I saw Dr. Phifer at this location, as she was the attending optometrist that day. I have been getting eye exams since 1992, and this Doctor managed to refresh a usually mundane experience. Thank you Dr. Phifer for your care and concern. It was a pleasant surprise to have an informative eye doctor, who is also fun. You explained things previously unexplained and took it upon yourself to express areas of concern professionally and gracefully... but with that right amount of push needed for patients to take action. I recommend seeing Dr. Phifer and would also recommend considering her as your primary care optometrist. read more

Great and helpful service! Was able to make adjustments to my new frames as needed. Best place to have eyes tested in Pasadena. Customer service was very helpful picking out a frame for my face shape. read more

Seocnd to none - the best! Dr. Patel was friendly and professional. She is very personable and informative. She's one of the best Optomitrist I've been to. Hence, I've been seeing her for a bit now. I recommend her to everyone that needs an eye examination - someone that cares about your vision and well-being. read more

This place is phenomenal! The doctor and the staff are exceptional. My son had some additional needs and the staff and doctor were so great with him. The staff had him laughing and feeling confident about having to wear glasses. Highly recommended for the whole family. read more

This specifically concerns my experience using an online coupon to order glasses and frames. Nobody was rude but I felt like the people working there had no knowledge of products and were not really into the swing of things. Maybe someone from housewares was just filling in. The computer was extremely slow which was not the employees fault but still made things drag. After wasting 30 minutes of my time picking out frames, I got a call from target that the lense I picked could not support my prescription, and I found out from another target optical that Oakley lenses were excluded completely from the coupon. It would have saved me a lot of time if the employees knew this themselves. read more

Dr Patel is amazing. She is the only woman, other than my wife, I will ever want to look deeply into my eyes. LOL Seriously though, she really is the best. Always friendly and very personable. My wife and I highly recommend her. read more

Dr. Patel is fantastic. My exam was very thorough but super fast. I'm really happy with how it went. The online appt process is so easy, too! read more

It's like they forgot about my order and didn't send it in. Went here 12/27/22 it is now 3 weeks and I have not heard anything. I check online for my order and it was "being processed" lol don't come here. Save your time and energy and money and go somewhere else... last time I come here. read more

Been going here about two years now after switching from Costco. They're a little more expensive but if your time is important to you, it's worth switching. Opticians, Victor and Noelly are great at fitting you with frames. They are helpful, courteous and professional. Dr. Patel is friendly, but If she has to fill out any DMV forms for you, make sure it's "clean" (no mistakes - no cross outs). read more

I emailed target 19 days ago and have heard nothing! Completely unacceptable. DO NOT GIVE THESE PEOPLE A DIME!! I got my eyes examined here a while back. I chose not to fill all of my contacts at once because I don't like having a bunch of boxes sitting around the house. Before I chose not to pick up the full supply I asked the girl if my prescription expired because I typically use my glasses and it takes a long time for me to go through a whole box. She of course said no problem. Then about a week ago I call trying to get the other half of my prescription and they tell me I have to make an appointment. I ONLY USED HALF MY PRESCRIPTION!!!!! They are holding my contacts hostage until I go in for another exam. ALL THEY WANT IS MONEY. The most disgusting part is I emailed a week ago to complain and I have heard nothing. I bet if I called to spend money they would reach back out to me. Totally inexcusable. Pathe read more

Went to Targer Optical because it's one of the few places near me that honors our optical insurance. We dropped by one day to make our appointments and while we were there together, went ahead and picked out our frames. Dr. Patel took her time doing our exams and she was very easy to talk to and didn't seem put out that we had lots of questions (my wife is diabetic). Wife was helped by Noelle, who was friendly and knowledgeable about our plan. Unfortunately, the computer glasses my wife ordered were too thick and heavy and had to be returned. Since I didn't have the receipt on me, they gave us optical credit which we used to get an identical pair of wife's everyday glasses (for spare). Tech who helped me was Victor. He was also friendly and knowledgeable. Something weird happened and my sunglasses were filled on wrong frames. But, since one of the lenses had a flaw I had to send back. And out of nowhere, my correct frames showed up! Bottom line, the service and glasses we got were just fine. Three stars because they're still expensive. I spent half this amount getting the same number of frames and lenses at Costco. read more

This optical is fantastic! One of the ladies working came outside as I was shopping with my very cautious mother (who thought they were going to sell her on something) and adjusted/cleaned my glasses for free! Great service they definitely go above and beyond read more

I've been having eye exams and wearing contacts for over 20 years and this by far is the WORST experience I've ever had with an optical office. I have been a patient there for several years and have recently had trouble with my contacts due to allergies. I wants to come in and consult with the Dr. to see if new/different contacts could be helpful. New contacts that I would buy from them by the way. They insisted that I must pay for a full eye exam because I was outside of the 90 days period to make changes. I told the person I was talking to that this poor customer service and her response was, "no, it's not." Wow. Really? Does this work for you guys? I ended up talking with the doc at the Burbank Target optical (who I have no history with) and she said she would let me trial a different pair of lenses for free to see if I even wanted to make a change. She also told me that making changes to existing customer prescriptions as a courtesy was an industry standard and shouldn't have been a problem. Needless to say Target Optical at pasadena completely blew it. Go to Burbank instead. read more

Great service, efficient, friendly. Be sure to call ahead for an appointment as they try to minimize the number of ppl in the optical area (even for repairs or non-optician issues). I was able to get a same day appointment and was in and out with no waiting. read more

DON'T BE DECEIVED JUST BECAUSE ITS TARGET! My first experience with target optical seemed to go ok at first. I scheduled my appt for glasses and contacts fitting. Dr. Patel was courteous and nice at first. It wasn't until something went wrong, when her true colors came out. I purchased ray Ban eyeglasses at their store, however, i wanted to buy my contacts at costco (year supply much cheaper=better deal.) So, it came as a shock to me that the prescription she wrote out, costco didn't carry,they tried calling her to get over the phone approval for a similar brand. Not a big deal costco says, do it all time. But not with dr patel. She refused to approve, tried to get me to see her again for another fitting. When i tried to explain, she cut me off,and i told her not paying an additional fee to go back when i know which ones worked best for me. I argued with her over the phone for about 15 mins, finally begging to just adjust my prescription. ..which supposedly was going to take an additional whole week (just to re-write on a peice of paper). What choice did i have but to wait and tried to thank her she just hung up on me. So unprofessional never will i go back! :/ read more

Dr. Patel was so good! Very easy to talk to and explained everything she was doing. I liked her so much, brought my husband here too.

Don't let the little office at target deter you, Dr. Patel is super professional and did a great job. My appointment was quick and painless and she was actually in time. Pro tip: she is abrasive at first and seem very stern. But after awhile she warms up and is quite funny. read more

WOW! It's been 5 years since I have had my eyes checked. This was the best, most thorough eye exam I have ever had. The eye doc explained everything in detail and really listened to everything I said. He is the first eye doc to ever notice that I have poor depth perception. Also he told me something really interesting. My Dad is color blind and I carry the gene. That means that if I have a son they would have a 50/50 chance of being color blind. SO INTERESTING! I have never heard that before the eye doc told me. At the end of the exam one of the ladies helped me pick out a pair of sunglasses. Completely covered by insurance! She was very patient and sweet. I'm really satisfied with the customer service. I honestly wasn't expecting much. I've already told my husband that he should go there as well. read more

I only got replacement glasses based on existing prescription. Good prices for both lenses and frames, nice selection of frames, and super-fast service: my glasses were ready in 3 days!!! I'm updating this review over a year later because I've been disappointed with the quality of both lenses and frames. Both scratched an scuffed within weeks, more than others (and I've been wearing glasses for over 20 years now). I need to take the rating down from a 5 to a 3 overall, sorry. read more

I give the Target Optical shop on East Colorado Blvd in Pasadena 5 stars for service, value, selection of frames, and the facility itself (it has excellent light within the shop so you can actually see what you will look like in your new glasses). Last week my partner and I both went to have prescriptions filled and to pick out some new eyeglasses. 1) Their frames are wonderful and affordable; 2) The service was excellent; and 3) The eye doc was great, too. As for the details of our visit: I got an amazing pair of Ray Ban eyeglasses with progressive lenses and a pair of DKNY sunglasses (also with progressive lenses). My partner got new contact lenses and sun glasses and he also saw the eye doctor to get his Rx updated. The prices were superb--for *less* than the price that I was quoted at another shop nearby for 1 pair of glasses, I got both pairs of my new eyeglasses at Target *and* will also receive my eye insurance discount in the mail! Their staff is wonderful--Adrien helped me pick out my new eyeglasses--he was patient, kind and fun to work with (and had great taste in eyewear--I picked pairs he brought over to me); Yvette helped my partner with his glasses and was also great to work with and completely on the ball. We had fun talking with Victor, too (the manager) --he helped me with some additional fashion "votes" with the frames from which I was trying to choose, and ran a very organized and friendly little shop! read more

I love Dr Patel! She takes such great care of my eyes! I have been coming to her for over 5 years! She always takes her time when doing my exams and is very thorough. She goes over all of my options for contacts to make sure they are comfortable for me. Booking an appointment is very easy and I never have to wait. They have great frames too! read more

This was hands down the best optical experience I've had. I've been seeing opticians for the past 20 years. Dr. Pooja is so sweet and helpful, and made the eye exam such a breeze. $125 and a free pair of trial contacts later, my eyes are happy. read more

I needed a new pair of glasses since I usually wear contacts. Dr. Patel, Victor and Noelly were so helpful with the entire process. I had a thorough exam, and Dr. Patel answered all of my questions. Victor was so helpful explaining my multi-focal lenses. Noelly was complimentary with the lenses I picked out and the fit. The selection of frames is great and there is something for everyone. I used my Superior Vision insurance and I highly recommend Target Optometry. read more

Wanting to avoid the hellhole that is the Linden waiting room, I scheduled an appointment with Dr. Patel. I was in and out within twenty minutes. At Linden, that'd be the time for paperwork alone. The doctor was kind and courteous, and took her time to explain. read more

Surprisingly a great experience - took care of my optical and my workout routine. Would recommend to friends and shout out to the manager Lauren! She's super helpful. read more

When browsing this page looking for an eye doctor, be sure to read the comments thoroughly ... the 1-star reviews are critical of the overall Target store, NOT Target Optical specifically. That's why it's extra important to scream from the rooftops that Dr. Patel is terrific! Competent, thorough, detailed, precise, and helpful. She really takes the time to listen, understand, and offer practical solutions ... all with a smile on her face and a genuine compassion to deliver her patients the best possible outcome. Everyone in the office is helpful, organized, punctual, and cheerful. Highly recommended!!! read more

We've made 6 pairs of glasses for our children at this location so far. This time, Victor and Noely were both very helpful. Wish there were more choices for the frames they carry. read more

SELINA LOPEZ you TOTALLY ROCK. This acknowledgement is past due as few weeks ago. My glasses frame got twisted, I had an important client to see and Selena saved my glasses. She brought them back to life and I was able to wear them and go see my client. Thank you for your excellent customer care. I HIGHLY RECOMMEND Selina Lopez do ask for her as she is truly genuine. Thank you for making a customer feel so special! Betanzos Family seal of Approval- read more

I went this location specifically to go to an appointment at Target Optical. Parking was a breeze, the store was clean and easily accessable. I was able to get a timely appointment on my first call. Dr. Patel was knowledgeable and very nice. She explained each part of the exam and her findings as we went. After my exam Victor helped me select high quality frames that were flattering and in my price range. I was able to get glasses and sunglasses with out any wait for assistance . My completed glasses arrived within the time frame provided to me. Upon arrival Victor confirmed the fit and comfort of my new glasses. I haven't had any issues since. I will certainly go to this location for any further optical needs I may have. read more

We went to Target Optical in Pasadena after a long conversation with the lady that seems to work there all the time. I had purchased vintage frames for my boyfriend, that were over $300, as they were from the UK and had sterling silver, very study. The lady said 1.5 weeks to get the lenses and frames back, and as I knew it was the holidays (Dec. 09) I assumed 2 weeks. Well 3 weeks later, and several calls to the center, with promises from them to get back to us (which they never did on 5 different occasions)...We finally called and we were a little more disgruntled (we are not the types to get snippy at the first sign of trouble). Then she (the same woman) says on the phone 'oh well they broke your frames...haha -actually giggled) Never did they care to call us back and tell us this the entire time they had them. Not when we arrived to pick them up, did she at all apologize. She said well you only get your $ back we aren't paying for the frames. She then made us wait in the return line to get only the return. Oh yes, she did offer we could have a pair of their cheap frames...excuse me. I asked calmly why no one had called, as she said is would be 1.5 weeks, she said, well I TOLD you 2 it is the Holidays, in a very rude and snooty tone. She treated us like we were bothering here, with her important day, of sitting and looking at facebook on the company computer. I am appalled and shocked at the lack of customer service care, and just bad business. I run a multi branched business myself, and looks like they have forgotten how to hire people that know what to do with customer face time. The unfortunate thing is we have several pairs of different frames, for different occasions we were going to take there, I DO NOT RECOMMEND ANYONE GO THERE to save a few dollars. Again, if the frames had broken, and it had been handled professionally with reimbursement or at the very least an apology, it would have been fine. I would also like to state these frames were NOT easy to break, they were thick black frames reinforced by solid silver, that I managed to bring back from London. Go elsewhere, not here. read more