Easy breezy and fun! The staff had such a great energy, very warm and welcoming. I was a new patient, called Ona Friday and was able to snag an appointment for Monday. Dr. Tran was efficient and thorough. She explained the small things making sure I was clear on my choices and the logic behind her professional opinion. I was assisted in the process for selecting glasses that were covered by insurance; very quick, painless, and professional. I was also given the price options for ordering contact lenses. Also the decor is cute, plentiful free 90-minute parking in back lot, limited paid parking in front. Retuned to pick up glasses, they adjusted the fit and me test them out before leaving. Finally, a nice establishment with great customer service that accepts my Medi-Cal. Thanks!!! read more

Diamond Vision Optometry - Entrance from back parking lot - Eyewear & Opticians Near Me - Pasadena, California

Shout out to Yvette & Jessica! They both were incredibly helpful from start to finish! They made it easy to schedule an appointment, conducted one of the eye scans, select the right frames for my face and adjusted them for my wonky ear, upon pickup. Everyone deserves their frames to look good and fit right. The Doctor was also fantastic; knowledgeable, patient and kind. I'm grateful to this office and happy to have found them. read more

I am a new patient. Evet was friendly and helpful picking out new frames. Dr. Habibi was very personable. She was insightful and related all necessary information in real talk. You should go here. read more

For most things you'll probably have a good experience with Diamond Vision Optometry. Everyone seems competent, and as long as everything is fairly routine, you can be in and out quickly and get your prescription filled easily. They're not as good, though, if you have any questions, if you make any mistakes, if there are any issues with your prescription, and so on. They're generally in a rush, so if you call, there's a hurry to get you off the phone, and if you come in, there's a hurry to get you out the door. They don't seem to want to explain what they're doing or provide much information. The most concerning thing is that if you have a question about your prescription, such as if you think you might be having some issues with new contacts or glasses, they quickly become defensive and accusatory about it. In my case, I wasn't sure if I was having problems with my trial pair of contacts. After a week, they seemed fine, so I put in an order for them, but a few days later, I started noticing possible problems. I called and just expressed that I wasn't sure and had some concerns, and I inquired whether there was any possibility of getting them checked, and whether it would even be possible to return the contacts I'd ordered if it turned out I needed to change the prescription. The immediate response was to scold me for approving the contacts. They eventually ended up helping me, so it's not that they won't help if you push them. It's just that if you have any problems like this, the experience ends up being unpleasant. The message that's subtly conveyed is don't ask questions, don't express concerns, and whatever you do, don't get anything wrong! read more

Could not have been kinder!! Jodi made the selection process so fun and easy and really took the time to walk me through all different frames. Highly recommend and a great selection of frames! read more

They were able to save my favorite Celine sunglasses that I had accidentally scratched. I dropped them off and within 1 week they were ready for pick up with brand new lenses. My only complaint is that they aren't as tinted as the originals. read more

Great service. All the ladies here are amazing. I would def recommend. I came in needing new frames on a budget they were able to get me some real nice lenses that didn't break the bank. I felt well taken care of and at home during my first visit. read more

I live in Santa Monica, but knew of Diamond Vision Optometry in Pasadena because my boyfriend had gotten his exam there, and I had sat in on it with him. I liked Dr. Tran's professionalism and warmth, so when it came time for my own exam, and after her staff checking and confirming that my Medicare Advantage plan covered the cost of my exam, I chose Dr. Tran and her staff for myself. I was 100% pleased with the results, and went away with two prescriptions - one for distance and another for reading. Plentiful free parking in the lot in the back entrance is an extra plus. read more

This one star is for Ms. Li (Lee). I had positive experience here with most staff, including an eye doctor, receptionists and some optometrists. About a month ago, I brought a pair of sunglasses in, hoping to change the lens to prescription ones. I have a new insurance so I called beforehand to make sure they take the new insurance. Ms. Li(Lee) was my optometrist that day. She first was kinda hesitant about changing the lens on my sunglasses, saying they look cheaply made and might break during the process. I get it, you want to make more money. You want me to buy a frame here. It's fine. I insisted to use my own pair of sunglasses frame. She agreed to give it a try. Then she told me everything would cost $95. I thought it's a bit high just to have the lens changed. I double checked if they're using my new insurance. Ms Li (Lee) brought a sheet and went through the price list and told me $95 was the right price. When I got home, I checked my insurance again and found that lens should be mostly covered and cost $30 at most for tint and prescription. So I called the store and asked. Ms. Li(Lee) admitted she didn't use my insurance because she "wants to make them nice for me" whatever that means and my insurance wouldn't cover some stuff she wanted to add. So she didn't use the insurance WITHOUT TELLING ME. I told her I want a basic pair of prescription sunglasses, nothing fancy. And it's her job to inform me and I can make the decision for myself. She lied to my face about using my insurance and still tried to defend her unprofessional and scummy behavior when I called. She did eventually agreed to use my insurance and refund the part she overcharged me. Stay away from this Ms. Li (Lee). read more

Diamond Vision Optometry - Eyewear & Opticians Near Me - Pasadena, California

I love Diamond Vision, the professionalism of the staff and esp Dr. Grace Tran. Parking can take a few minutes to find since it's located in a busy center (sharing the space with the popular Burlington Arcade) but I usually get a spot right away. The office is beautiful and spacious with a comfortable waiting area. I will only schedule the kids and my appointments on days that Dr. Tran is there because I love her bedside manner so much! She's so nice and thorough in the way she communicates everything. She never tries to push anything but instead will gently explain why she thinks getting this checked up or that kind of exam is a good idea. I like that we never feel rushed and can ask all sorts of questions and have them clearly answered. She's very warm and engaged when you talk with her. Everything feels very personal. I was with a different optometrist for many years and it wasn't the same. I wish my friend had recommended Dr. Tran sooner! She is honestly the best. read more

Dropped in for my first visit out of the blue, I just needed my wife's prescription sunglasses fixed, one of the screws fell out. Everyone was very nice to me, and they immediately helped me get her glasses fixed. They even cleaned them up, and they were pretty grubby from riding around in the car! When I asked what I owed them, they said there was no charge. Now that's customer service! Thank you so much, my wife was delighted! read more

Diamond optical is a full service optometry. Excellent customer service and a caring staff. I enjoyed working with them to pick out a pair of glasses and am very pleased with the results I highly recommend Diamond vision. read more

I came here after years of not seeing an optometrist since I got LASIK several years ago. However, I still wanted to check my vision and eye health in general. Jackie saw me and was so thorough in my exam even though my vision is apparently still 20/20! She gave me some advice for my on and off seasonal allergies. She was so sweet and the entire office staff was as well. My husband and I looked around the store for a while to pick out glasses for him. They were helpful and made some recommendations given his preferences. read more

I've been told that they "red flagged" my account and refusing to provide me services but they couldn't tell me the reason. I've never been refused services before so I'm really confused. I pay all my bills on time, have insurance coverage and consider myself a good customer. How horrible is that to deny me of medical treatment for whatever the reason. Is it because I rated them 3 stars or took the prescription to Costco last time because it's cheaper? Not sure but it's super disappointing and I don't even know why I'm being denied??? read more

I had a terrible experience and will never be stepping foot in here. Very unfriendly & rude customer service. I went there to order contacts and I had a few questions (since I've never done it before). A woman named Mrs. Lee was very condescending to me the entire time. Even her associate had to check her. I walked straight out of there feeling ick. It cost $0 dollars to be kind. read more

They get me in quickly, were kind and efficient when I went to get my eyes checked. Plenty of parking in the back. I have been coming here for years. read more

Why don't we have five stars here? I've been going to Diamond for almost ten years now...they are truly the best. Dr. Wu is such a professional. As a clinician myself, I can definitely say that she always takes the time to answer my questions and is very reasonable in all of her recommendations. I was pleasantly surprised when she told me that my vision had stabilized and even slightly improved! It was so nice to not have to get all new lenses and glasses.... But they have such nice frames I got new ones anyway. I always get compliments on my Tom Ford frames now. Dr. Wu also has been great in helping me find a new, more comfortable contact lens that wouldn't dry my eyes out as much. Anyway, if you're in Pasadena, I recommend Diamond Vision for all of your optometry needs! read more

The staff are so helpful. They are super talented and great to work with. Yvette took care of me. I needed prescription safety glasses for work. Love them and highly recommend them. Thanks, Don read more

Outstanding care from Dr. Kao! Always have a great experience from start to finish -- from thoroughness of exams to front desk to billing to assistance with eyeware. This place is FULL service! I am also a physician in the area and not only do I refer my patients to her on a regular basis but myself and my family have been patients of her for years. Happy to highly recommend! BTW--she is also great with kids and makes them feel safe and comfortable read more

I have been coming here for two years now. I love the frames they carry and they have a great team. Now my family comes here as well. I know we have other choices but just give them a try. Just my own opinion. read more

I recently had three pairs of glasses made at Diamond Optometry. I've had two examinations and I still can't see out of my glasses. The last time I spoke to them they were going to call me in for another eye exam and I can't get them to call me. Everyone is very nice but they could care less if I could see or not. I wore my new glasses when I went to New York and fell because I couldn't see out of my glasses. They are more interested in making money then having their patients see. They are also the most expensive Optometrist in the city. The manager there is terrible and argumentative. I will have to go to another Optometrist. I've been wearing glasses for 30 years and this is the first time I've had this terrible experience. read more

The staff is very attentive and kind. The optometrists are careful and patient. My whole family felt heard and cared for by the doctors and staff. We are happy with our service and our glasses. We trust Diamond Vision. read more

Fast, genuinely interested, friendly & knowledgable doctor & assistants. I adore the beautiful and convenient location and scheduling was a breeze including text confirmations. read more

I have one of those unusual vision prescriptions that always makes optometrists pause. I've also moved a lot, so I've been through the "wow, your vision is pretty bad" and "oh, this might take a while" routine with several optometrists and ophthalmologists in different cities over the years. Dr. Jacqueline Kao is the first one in many years that's actually worked with me to improve my vision, instead of just assuming this is as good as it gets. She introduced me to hybrid contact lenses (a game changer!) and carefully adjusted the prescription over several visits to make sure I was getting the most out of them. She takes her time, explains everything in a professional (but not patronizing) way, and isn't afraid of a challenge. The office staff are very friendly and helpful as well. Go see Dr. Kao! read more

Love this place! Super friendly and outgoing staff. Direct / to the point but also can carry on a good conversation. Commend them for remaining open during these Covid times. They checked my temp and did a questionnaire with me. As I was checked through all the eye devices like the pressure / air / camera one. The staff was super kind and cleaned all the surfaces before I had to touch them. Love the optometrist here too, very friendly and thorough. All in all super nice place with great accommodations. It's sorta tucked in to the right of a larger indoor shopping area. read more

I had a terrible experience. They refused to work with me just because I shared my honest opinion about the quality of an expensive pair of glasses. Very rude and disappointing. read more

I had a great experience during my visit. It was my first time and everyone was very friendly and patient. The team members did a great job in explaining what was going to happen and what insurance would be covering. I am appreciative of the services and would definitely recommend. There is parking either on the street or in the back of the building but the office is located on the street side. Everything felt clean and sanitized and I did not feel unsafe at all. read more

I've been coming for years, and it's the best! Dr. Kao Wu and her staff are friendly, kind, and super helpful. They have a wide selection of glasses to choose from, and they'll fit them perfectly to your face. Making and changing appointments is easy and efficient. I've never had a problem getting in touch with the office. In terms of COVID precautions, they temperature check prior to entry, limit the number of people inside (with comfortable seating provided outside for those waiting), and thoroughly clean everything. I felt very safe the whole time. Highly recommend! read more

Lovely doctor, location and team. I appreciate how my time was spent there including the great sense of care and almost comfort in the entire team's energy and product knowledge. Almost gave four stars because product selection is small and it is a bit difficult to find the first time, but otherwise I like how I can text back and forth with Diamond Vision concerning my visit, and in my opinion is this is a safe option if you're looking for a quality optometrist. I recommend! read more

I was first very impressed with the proactive email that I received, reminding me to make my appointment. I was able to make the appointment easily using Diamond Vision's website. Our office experience was very good as well. The doctor was running a little late, but we were made to feel very welcome and appreciated. I believe we only waited about 10-15 minutes before my wife was called back for her visit. The exam was very thorough, and I appreciated how Dr Kao explained each part of the exam to us. She gave good advice about how to care for our eyes, and made sure all of our questions were addressed. I definitely recommend Dr Kao and Diamond Vision to everyone! read more

I am so impressed with this office! Dr. Kao is friendly and she answered all my questions and concerns. She alerted me to a concern she had with my eye health, so that I can be seen by the ophthalmologist sooner. I was super impressed with Danielle. She helped me and my daughter pick out glasses. She made the process fast and easy by picking several frames that were similar to the ones I'm currently wearing, per my request. She gave me much appreciated feedback on what styles she thought best suited me. She thoroughly explained all the options so I could make an informed decision. I have never had such a great experience selecting frames!! I am really looking forward to getting my new glasses!!!! read more

I had a great time here. I was able to book an instant appointment for the next day and the doctor was on time to see me unlike other places wheee you have to wait even longer after a scheduled appointment. The staff here were also very helpful and helped me pick out my glasses. Definitely will be recommending friends. read more

Diamond Vision Optometry - Eyewear & Opticians Near Me - Pasadena, California

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Great place! Love customer service! Small and cute place! Dr. Kao was nice and professional!

Been wearing glasses for 50 years. Dr. Kao is THE BEST Optometrist I've experienced. She gets the highest marks across-the-board in expertise, customer service, latest technology, and an excellent selection of frames. She's also a great listener and a kind person. Could not be happier. Wish I could give her more than five stars. read more

Go to Diamond Vision Optometry for your optometry needs! I haven't written many Yelp reviews but felt compelled to write one after the fantastic experience I had there. Their staff is very courteous, knowledgeable and professional. They quickly ascertained the scope of my insurance coverage and consulted with me about the best options for my needs. What's more, they go the extra mile for their patients. As a new patient calling their office, I was thrilled that they had an opening within a few days for an eye exam. But even after my appointment was set, they still took it upon themselves to alert me of an even earlier, more convenient opportunities for me to come in, all without me asking. Much appreciated! The "onboarding" process as a new patient was wonderfully fast and courteous. The retinal exam and consultation prior to the actual exam were both thorough and professional. The following eye exam by one of their doctors was great - she had an enthusiastic, knowledgeable and patient-forward approach to the exam and took the time to answer any questions that I had. Finally, the post-exam consultation regarding eyewear options and related costs was expertly handled by their staff, with different options presented and a complete and transparent breakdown of costs explained. The staff was very safety-conscious in light of the coronavirus and took the appropriate measures and considerations. I strongly recommend choosing Diamond Vision Optometry for your vision needs! read more

First time here, very pleased with the service. Nice environment, and welcoming staff. I am very satisfied with you. Adriana adorro read more

When we think about our health and specifically our vision, we want to put our trust in someone who knows what they're doing and is compassionate. After suffering severe migraines due to eye strain, my wife and I popped in here out of the blue as a walk-in as we happen to be grabbing lunch locally. Not only were we given the opportunity to be seen within 20 minutes though the place was pretty busy, a healthcare solution was provided in the form of new glasses which have eliminated my migraines completely. As a healthcare professional myself, this place deserves five stars not only for their flexibility and customer service, but their compassion and ability to find solution for the patient. read more

Let me start off with saying that everyone here are aim to please. Danielle was the one that helped me get the perfect glasses for me. She took her time to answer all my questions and help me after the nightmare of an experience at Linden (STAY AWAY FROM THERE). The entire staff at Diamond Vision Optometry are amazing and I'm definitely coming back next year. read more

The whole staff is professional and are experts in the field. Dr. Kao delivered exceptional service, suggestions, and advice. I walked out with the clearest vision that I've ever had in the last 13 years of wearing contact lenses. I came back again for glasses and Erika greeted me both times with amazing customer service and clear instructions. Danielle is knowledgeable and an expert with glasses. She assisted me with great patience and positive attitude. The staff went over my insurance coverage with me and chose the best options to save me the most money. read more

My husband and I were in for our yearly eye exam and once again Dr. Tran and the office staff were amazing! They are so helpful and patient. I I highly recommend this office! read more