Dr Wong was very thorough and detailed. Other staff were all very nice. Only negative was had to wait a long time before seeing the doctor. read more

It's too bad Yelp doesn't allow for zero stars. This review is not about Linden as a whole, but about the bedside manner a particular doctor in their practice lacks. I recommend Linden to others. I don't believe in gatekeeping. The eye exam process is usually easy, plus they have incredible selection of glasses. This one measly star is to help others make an educated choice about what kind of provider they choose to see. I was assigned Dr. Chan. I went to her knowing that my vision had degraded since my last visit two years ago. At the beginning of the visit, I let her know I was having a harder time seeing and that I have a serious medical issue that impacts my vision with some regularity. She did a traditional exam and confirmed that I needed a stronger prescription. She suggested I move to progressive lenses. Fair enough. She asked zero follow-up questions, so when she asked if I had questions, I took that as my opportunity to address how my medical condition could be exacerbated by the process of adjusting to transitional lenses. I could tell she didn't have a firm answer, but instead of just saying that, she was incredibly dismissive. She said she had other patients who had seizures and chronic migraines (symptoms of the larger condition), and instead of asking questions, took the route of showing me laminated literature. I started to feel like I was being read a script instead of seeing a doctor. The tipping point was when she showed me what it would look like to look through a pair of progressive lenses and then said, "See, you didn't have a seizure." I was so taken aback by the comment, I responded: "You know it doesn't work that way, right?" Doctors at their core are diagnosticians. If you aren't transparent, they are not able to do their job. But, no matter how much work you put in occasionally you run into doctors like Dr. Chan who are more interested in getting you out the door than making sure the patient has proper care. Having a ghost illness makes life a little less manageable day to day, and folks like Dr Chan make life a little more painful. In the end, I thanked her for her time and chose not to stay. I'll take my business elsewhere, and when someone asks where I got my glasses (which happens a lot), I will tell them the truth. It is not my job to ruin Linden, but it is Dr. Chan's job to treat patients with respect. read more

Pros: Selection: The main reason I switched and came to Linden was because of the huge selection of glasses that I could try on. Sure, I could order the same things from my other eye doctor, but they don't have them in stock for me to try on. Service: Everyone I have dealt with has been very nice. While they may not all give me the right information, they have certainly been pleasant. Cons: Cleanliness: The facilities feel quite worn. If you go in the back for an eye exam things actually look pretty dirty. Service: while everyone is nice, I've called four different times about glasses I paid for and ordered over six weeks ago (they told me it would take 2 weeks) and get a new and different answer every time. I've been told a couple times that someone is going to research my order and call me back, but I have yet to receive a call from anyone. Delivery: I wish I would've read reviews before I had moved to Linden then I would've expected exceptionally long delays in getting my glasses. My glasses are a new style to me so I have my old ones that are just fine. But, if my glasses had broken and I needed new ones the continued delay after delay after delay would've been more than frustrating. Conclusion: If Linden is convenient for you and you don't need your glasses anytime soon, then I think it is perfectly fine as long as you go in knowing there will undoubtedly be delay delays. read more

Such a nice experience.. everyone there, from the receptionist's, to the doctors were really friendly, informative and kind.

My optometrist is thorough. The exams are well done. Appointment s are easy to make. The staff is friendly and the restroom is clean. The place has security on site to help customers feel safe. read more

While looking for a new pair of glasses, my husband and I decided to come here to Linden Optometry because they have such a large and vast selection of frames (and also have many designer brands for those interested). I usually just purchase glasses at the usual optometry I go to each year to get my eyes checked, but thought I would look else where since I didn't see anything that peaked my interest for frames. We came on on a Thursday evening and parked in the front (please note that there is a parking lot in the back that is right next to the USC Pacific Asia Museum lot). We were greeted by an employee at the front desk. The employee helped look up my insurance and then explained how to read the price tags on the frames and told me what my vision insurance allowance was. Once we both found a frame (my husband found several and wanted to ask the employee about which frame would work best for him based on his vision, etc), we went back to the girl who helped us and then she set us up another person to help with the billing portion and set up the frame we wanted and such (please note that we had a copy of our prescription with us that was done at another optometry). Then after that, we were told that our glasses would be ready w/in 10 business days. By the 8th business day, my husband got a text message that his glasses were ready. Because my husband paid for both our glasses, I just figured it also meant that my glasses were ready too. But my glasses were not, but luckily they did have the lenses though (lenses are not made in house and sent out to a company). And so someone ended up shaping it and smoothing out the lenses to put in the frames I had purchased. My glasses fit just perfectly and I was able to get used to the new frames right away. But my husband had some problems. The lady helping us told us that we can still return our frames w/in 30 days without paying a restocking fee and get a full refund. My husband kept having problems and ended up getting his eyes rechecked at our local optometry (the same place we had gotten our eye exams done prior) and came back to see if they could change the prescription. We found out later that the first eye prescription was a lot strong than the one my husband did a second time. He got his lenses remade and finally was able to find a pair of glasses that suited him. Overall, we had excellent customer service (with the exception of one employee) and would come back here. And next time we need to do our annual eye exam, my husband told me that he would prefer to do it here. read more

Extremely Disappointed -- 6+ Weeks Late, No Updates, and a Bare-Minimum Email Response I normally don't write reviews, but my friend's experience with Linden Optometry has been unacceptable from start to finish. He ordered a pair of Meta 2 Ray-Ban Headliner prescription sunglasses in late September. He was explicitly told the turnaround time would be four weeks tops. Instead, he heard nothing for over six weeks -- no updates, no delay notice, no courtesy communication of any kind. Today, after waiting on hold for about 30 minutes, he was told the person who sold me the glasses, Stewart, was "unavailable" and would get back to me later. Hours passed, and at 3:26 PM, he received this lazy, casual email: "Meta 2 Headliner order Hi there, wanted to let you know that I left a message with your insurance lab in regards to your order. Typically they will get back to us within a day, so as soon as we get information I will connect with you. Stewart" Do better. read more

If you have any eyewear needs this is the place to visit! The staff is knowledgeable and courteous and treat you like you have been there before. Their frame inventory is deep for men and women. They are fast, friendly and highly recommended. I have been visiting this optometrist for many years they treat you like family because they are, peace. read more

Linden Optometry - Kenneth Cole eyewear - Optometrists Near Me - Pasadena, California

Although I'm a repeat customer, I always appreciate excellent service. Once Dr. Tung completed my exam, I was directed to Stewart for glasses selection. He is definitely an expert and guided me to the best options. My daughter was returning to college after the holiday break and the glasses were a rush order. He exceeded our expectations! Ask for him if you need help. read more

I had a really great experience at this office thanks to Jaime. She was extremely helpful and made the whole process smooth and easy. She took great care of me, explained everything well, and I would definitely recommend that anyone new ask to work with her. However, when I came back to pick up my glasses, I spoke with Erica and unfortunately that experience wasn't the same. She was a bit rude and made the process more difficult than it needed to be. I ended up waiting for Jaime to come back to help me instead. Since she initially provided me with excellent customer service and I appreciated her help. read more

This review is based on the customer service only. I've been going to Lindens for the past 6 years. Service definitely has been declining. Last week, I went in for my annual exam. One of the staff members that takes you in to do the eye pressure, ask you general questions about your health, etc. was RUDE! The way she asked questions, moving me from room-to-room, machine-to-machine made me feel as if I was an INCONVENIENCE to her job! I know customer service is a hard job (I've been in those jobs) but I was nice the entire time and didn't deserve that treatment. I wished I asked for her name but I didn't want to cause any issue even though she was the one with an attitude. Everyone else was nice - the check-in desk, the doctor, cashier, etc. read more

I had a great experience in the store -- the staff were friendly and helpful, and the doctor was thorough and made me feel comfortable throughout my visit. Everything from the exam to choosing my glasses went smoothly, and I appreciated how professional and welcoming everyone was. The only downside has been the long turnaround time for my prescription and the difficulty reaching someone by phone for updates. Hopefully, those areas improve, because the in-person service and overall experience were excellent. read more

I have only gotten my glasses prescription filled here, but I found the whole experience to be efficient and helpful. If you want chit chat this isn't the place for you. But if you know what you like they are helpful and have a huge selection of glasses to choose from. Plus parking is great read more

I would give this place zero stars if I could. While the staff appear to be nice and the doctor did his job, it is as if this place's goal is to run as inefficiently and inconveniently as possible. A perfect example is they refuse to send you your prescription unless it is via fax or snail mail. They also insist on a doctor's "review" of new contacts before signing a prescription which means it requires THREE visits to just get a new contact prescription -- first is the check up, second is you getting the "trial contacts," and third is finally getting the signed prescription once the trial contacts are "approved." If you'd like to add more things to your to-do list and have long waiting times to get simple contact or glasses prescriptions, this is the place! If not, I recommend anywhere else. I've been wearing contacts and glasses for 20 years and felt patronized the entire way through. My eyesight might be bad, but my hindsight is 20-20 about this poorly run place. read more

Exam, lots of education and advice. When choosing glasses, the rep took her time to assist me with choosing the right frame for my face.

I came to do my annual exam the first week of December and the whole process was normal and efficient. Chose my glasses, went to the counter to do my payments and was told that they will be ready in two weeks like the usual protocol from them. Two weeks pass and they call me and let me know that since the frames were thin and fragile (rimless) that they accidentally broke it and apologize. I understood, mistakes happen and I asked when will it be ready. They let me know within a week, which was fine. I call a week later (3 weeks without new glasses so far) and ask if they're ready and they let me know that they haven't received it yet. I said alright that's fine. Call them back the following Tuesday (call number 2) they acknowledged that they will let me know when the warehouse calls them back tomorrow. I said okay once again. Wednesday passes and I call that Thursday of the same week (call number 3). Once again given the same response(4 weeks without glasses). First week of January comes (Tuesday) around and I call them (call number 4) hey any updates on the warehouse, once again they give me the same excuse "we will give you a call tomorrow". Once again no call from them. I call them again Thursday (call number 5) and ask for an update while I wait 30 minutes on the phone just to be told that my frames will come by January 16 and I can pick them up the 17 since I waited such a while. I appreciate them for that but I would be out of town. So I come back to town the 19th of January and since they told me they would be ready I assume I don't need to call them for a SIX time about my glasses that I PAID FOR. I ended up coming in today Jan 24 for a "pick-up" and to my assumption they call me to the glasses center to let me know my frames have yet to arrive. That being 6th overall time I'm in contact with them. The care of their patience from the front counter unit is ridiculous. The lack of communication skills they have speaks volumes about how they run their business. I've came to lindon since I was a kid and have been helped by the same nice lady with choosing my glasses every year which is why I enjoy coming to them. However, this time my patience has run out with the ADULTS they have running the front desk who can't even give a simple update call on glasses that a patient PAID FOR. You work the front desk. Especially after telling me you'll give me updates throughout the last SEVEN WEEKS! Trinity (glasses tech worker) that helped me today I appreciate you for letting me know. It's not your fault for my frustrations with the overall effectiveness of this company. Get it together Linden Optometry read more

They told me "$189 for eye exam, contact lenses exam, frames and contact lenses". I was like, great. When I got there, AFTER the dr had started the exam process, she told me that the promo didn't apply with people with astigmatism and that I had to pay $20 more for the contact exam and that I wouldn't get contacts. I said, ok but are the glasses still included? She said yes. After I picked which glasses I wanted, they said I had to pay more because I didn't qualified for the promo. They made me pay everything separately: the eye exam, the contacts exam, and the frames with $54 extra if I wanted ultra thin glasses. So I thought I would pay $189 but I ended up paying almost $300. I wish I didn't pay for the frames and only paid the exams and went somewhere else because these selling tactics they have are predatory and dishonest. The doctor had left when it was my time to pay so she couldn't help and nobody wanted to help at all, instead they were super impatient with me because I kept asking questions. Apparently the glasses, the contacts and the doctor's department don't communicate with each other so there can be a lot of miscommunications, everyone saying different things and totally unable to help. I think if they are going to offer promos they need to be clear with what the conditions are upfront instead of saying the truth right at the end when it's too late. read more

Review of Linden Optical 477 E Colorado Blvd, Pasadena Ca 91101 626-796-1191 In this review of Linden Optical, my first impression was that it was going to be a good experience to do business with this optical service business, I soon realized that they are not what they appear to be. I placed an order for $564. Lenses to be replaced in my glasses frame. I was given a price and told it would be 3 weeks for progressive lenses and I must pay in full upfront. 9/10/25 I received a text that the glasses were ready on 9/26/25. I went to my appointment and waited 10 minutes. An employee presented the glasses and I asked if she could clean the nose rests that were dirty. She politely cleaned them and returned. I asked if she could do the same to the pair I was wearing. She agreed and after a lengthy wait and a second employee notification that there would be a delay, she returned them to me, letting me know she tightened and ultrasonically cleaned them. The glasses seemed dirty and upon examination it clearly appeared that a coating was stripped from the lens from the ultrasonic cleaner. This coating could have been a reflection inhibitor on the lens. I asked if she could get me a price for a lens replacement as I could not see clearly with the lens damage that now has appeared after cleaning. She said she would check and was gone for 45 minutes. Finally, a gentleman appeared who later told me he was management and advised me "the lab would not replace one lens" that he would have to charge me for two lens replacements but would give me a deal with a price of $539.00 from the $564.Price he had for the first pair of glasses and saving $25.99. I reminded him that the lens was damaged by his employee. A better price would be $500.00. The manager stated "No you brought them into us in that damaged condition. I sharply replied "that's a lie". I accused him of being a liar. The manager was not present when I first was waited on, and the original female employer had disappeared and was nowhere on site. Over 1 3/4 hours and lies and a refusal to render me a receipt for the service. No apology and no compensation for the damage to my glasses. The worst in service and customer satisfaction I have ever had. IF YOU NEED YOUR GLASSES DAMAGED GO TO LINDEN OPTICAL Thank You Gary Trainor read more

Linden Optometry - Lens damaged by Linden Optical form ultrasonic - Optometrists Near Me - Pasadena, California

My experience was not the best. When the employee called me over, she asked what type of service I needed? I explained I wanted to switch out the lenses on my current glasses to UV lenses. She immediately said, "we don't offer that type of service"! I knew she was not correct, due to the fact that my husband has changed out his lenses in the past at your location. It was obvious she did not want to service me. When my husband questioned her statement. She began to double down and helped me switch my lenses over to my preferred preference. To improve I would say better customer service. read more

Mr. Albert at the drive thru on a rainy day needs an attitude check when guarding the curbside pick up parking spot. No need to be rude to customers after having called the location and was directed to use that spot to pick up my glasses, by a lady that answered. After explaining myself a simple courtesy would of gone a long way instead of saying "well I dont know who told you that," and being rude about it. read more

This place does not stand by their policies. I was convinced to get a pair of Cartier glasses here and when I needed a fix Linden did nothing. My wife dropped them off and they held them for a month without calling. She went in to check the status of my glasses and was rudely informed that they could do nothing. Linden is like an eye factory, they have zero compassion and upsold me to make a profit. Then did nothing to repair my $1200 glasses. I will not use the phrase customer service about this establishment because they clearly have no concept of what it is. Do not trust your eyecare to them. (This review was written by my dad, Dr. Terrence Fitzgibbons) read more

I got several text messages to arrive 15 minutes early, which I did. When I arrived a security guy said they were not open. I tried to explain to him but that didn't help. I have to use a walker, and I'm in pain. Moving around is very difficult. As i was walking back to my car a lady that worked there asked me why I was leaving. I explained and she said come with me, she got me in. Today I was to pick up my glasses, but the prescription was done wrong. Accidence happen but the security guy was way out of line. read more

I have been coming to Dr. Linden for many many years and have always found that customers service very pleasant and friendly and so very helpful. read more

eye glass they make may not be according to the prescription. This will damage the vision further. They put all category frames together and we cannot choose one what we need. also, The price tag for most of their frames are too high read more

Been a customer for over 20 years. Biggest selection of designer frames anywhere! Service is great and professional.

Very professional and thorough! Excellent experience, I would certainly recommend your office for eye exams and glasses.

I was disappointed to hear that Dr. Limfat was booked up until the end of the year. He is my preferred doctor for his thoroughness. I realized I had to see a different doctor and I hoped it would go well. I wasn't convinced, this doctor spent a good part of my appointment familiarizing themselves with my history. Which was fine but they did not give me what I felt was a thorough eye exam. The office closes earlier probably due to Covid changes. I didn't want to rush my choice for glasses, I am not even sure I will get them from Linden Optometry. I am going to look around online and see if I can find something quick. One of my coworkers went to get glasses on Friday, had new ones by Monday! I want something quick and seamless and I am not sure Linden Optometry offers this for me anymore. Been going here for over 20 years, might be time to move on. read more

THE most thorough optometry exams ever! Linden Optometry detected a macular pucker. I have used Target and Costco optometry but they didn't have the state of the art equipment in the exam room to detect such an anomaly. The staff is awesome and fly girl Fe will help you choose glasses so that you may also be fly! read more

Disgusting service!! Service has declined throughout the years. Horrible communication service to get status on your glasses.

Picking up glasses and having a second pair cleaned. The employee damaged the glasses in the ultrasonic cleaner. The manager shows up 39 min later and tells you that you brought them in damaged. The original employee gone and out of site. Lies do not solve problems. They lost a quality customer that would have brought in over $2000 a year but not after they lie to your face. Worst 1 1/2 hours of my time. Never go near this optical service place. Stay away. From Gary Trainor living in Encino CA. read more

Stay away from this place!!!! I was defrauded on making my glasses this here by one of their female employee!!! Shame on you guys!! I wish I read the reviews on yelp before agreeing to come here. It's almost 3 months and I still have not received my glasses. They constantly blame it on insurance lab and for its issue, but this is my first time having it take so long through my insurance (VSP). You are the problem here, Liden!! Also the opticians here do not care about you. My glasses and contacts exam was less than 10 minutes. Their offices are so unorganized and dirty, it seems so unsanitary to be giving exams. This is by far the worst place ever. read more

Everything went very well. I was called in almost immediately. I was seen by the doctor with almost no wait time and I loved the doctor. I will ask for her from now on. She was very good at what she does and was very willing to take time to explain the aspects of my exam and how my vision changed. She also examined my redna which I was mistakenly told prior to seeing her that there would be a $39 charge for that. She caught that before I left and told me my insurance covers that exam and there would be no charge to me. I was then taken to order my glasses and that went every well also. I ask a lot of questions and the person helping me was very helpful in helping me to decide which lense options I wanted. Even the cashier was helpful in explaining the charges to me without rolling her eyes. She was patient and kind. I have nothing to complain about. My appt went very well. read more

I had trouble seeing out of the glasses I got an eye exam with Dr. Tran! I took my DMV renewal eye exam and barely passed with them. I got fitted with contacts and went back to these eyeglasses and they were soo blurry!! Luckily, I got new glasses with this new prescription and I can see so very well!! Dr. Tran really gave me an awesome prescription. Thanks! read more

As always, the staff are always professional and kind. I come from San Diego to have my eyes examined and prescription filled. Thank you, Dr. Linden, for your kindness. read more

Horrible customer service, I mean the WORSTE. The staff act as though they are doing you a favor by talking to you. Their uneducated front staff forgot or simply do not care that it's the customers who pay for their jobs. The well educated doctors are very professional and kind. They will spend extra time explaining issues and sharing their knowledge but then you are sent back to the horrible front staff for more disrespect No need to discuss the products as Dr. Lindens office does not make them, the manufacturers do. read more

I lately had an contact lens exam in Linden Optometry in Pasadena, It was my most expensive eye exam in my life. The total cost of my contact lens exam is as follows: Routine Comprehensive Eye Exam: $129 Retinal Imaging Exam: $39 Contact Lens Fit & Follow-up Exam: $109 Total: $277 Other optometry stores would only asked about $100 for contact lens exam. The service was not as good as a few years ago probably because my appointment was in the late afternoon. When I ordered my eye glasses and contact lens, it was almost 5 o'clock in the afternoon when the store was closing. My family and I were the customers of Linden Optometry for more than 10 years. We won't come back in future. read more

I've been a client for years. Sadly this place isn't getting better. Instead of complaining about the few small things that are annoying about this place, it seems to me that the biggest issue is the complete breakdown of communication between departments that gets passed on to the customer. The wait times on the phone to make payments are ridiculous! 25+ mins on hold to then be told that no one is available to help as they are all assisting other patients yet when you show up there is no one in line at the pay desk, or the fact that when you finally get someone to help they have the incorrect information and insist that it's correct, or when the person(s) that created the miscommunication to begin with don't even want to show face and apologize for it which caused unnecessary stress on the customer and the other employees that have no idea how to help because they didn't create the misunderstanding to begin with, just to name a few...Not to mention, for the price, one could easily go anywhere else and receive their products in less time. But, thankfully, there still exist a few great people who actually strive to help and resolve conflict. I'm grateful for Chris and Rita who I watched do their due diligence to figure out how to resolve this issue and not just pass me along to the next person over and over again. If the owner or manager are reading this, I'd strive to hire more Rita's and Chris's or train your staff on how to communicate concisely and effectively. If you work in customer service, SERVICE is paramount. No, the customer is not always right but I rarely encounter businesses that act allergic to money and long term customers such as Linden. Sadly, this may be the very last transaction I complete with this location but I'm all about recognizing people who don't just DO their jobs, but actually take pride in being helpful. Again, thank you Chris & Rita for not giving up on helping to resolve the payment discrepancy. Hopefully your coworkers can learn a thing a or two about how to treat customers correctly if they want to maintain business and keep a job. read more

Office space interior is older/outdated. I got established with Dr. Woo - she was professional, knowledgable, and thoughtful in her care and instructions (thank you). The staff were pleasant, professional, and efficient with the exception of one staff member! The asian man who talked about pricing was impatience when answering my three questions. ...Patients need to understand their coverage (i only have coverage every 2 years, i have limited budget) for themselves so they can make informed decisions. It was a stink at the end of a nice first dr visit to this office. read more

Terrible job they did to my dad they tried to over charge him more than what they signed originally and paid for

Doctor was great. Always great service with eye glasses too. The appointment was easy to make and everything was on time.