I was able to get a convenient appointment time and was seen promptly. The staff and Dr. Grace Wong, were all professional and thorough. They were excellent communicators. I was given recommendations for OTC medication for eye care, which was helpful. Changes in my prescription were explained well and I was given options. As a result felt like I was an active participant in my eye health. I would recommend them to friends and family without reservations. read more

My entire experience here was absolutely amazing! The staff were excellent and so nice. Doctor took care of my eyes and I'm so happy with my eyeglasses! read more

Stopped in just to check out their frame selection and was told I couldn't even browse without an appointment. I was surprised that looking at frames apparently requires staff supervision. I've spent the past week visiting several Optometrists and Eye Care Centers, and none of them had a policy like this. Most places encourage you to look around at your own pace. This policy made the experience feel unwelcoming and left a poor impression. read more

Girls there are wonderful and the ophthalmologist Doc is great very detail didn't have to wait like other place Loving my new reading glasses . read more

Dr. Wong and his team are exceptional! The atmosphere here is very warm, peaceful, and professional. I felt instantly at home when I walked in. The front desk staff and Dr. Wong all checked in around what my needs were and were thorough in making sure I got the support I needed. Dr. Wong is highly skilled and also has specialized training in Glaucoma. They have a great selection of frames and sunglasses from high end to more affordable. There is a lot of care put into creating an inviting and dedicated experience as a patient. If you're considering a new optometrist or changing, I would absolutely go here! read more

Love Dr. Mike Wong. I only see him because he is the best. I trust him with my contacts and also every other year I get new glasses to give my eyes a break. Great selection of glasses for any price range. Fast shipping to the store also. My refills are at Costco just to save some money on extras. read more

Everyone at Pasadena Eyecare Optometry have been nice, knowledgeable and helpful! Would recommend to any and all!

After a visit, several phone calls not returned. I was told they would not honor the cracking of the film on my glasses. It is past the 1 year warranty. We have been patients with Dr Wong for many years. Purchased several pair of glasses. Never had the film crack until. Even older glasses I have purchased there still haven't cracked. They told me they couldn't do anything for me. I finally got the girl to say they could but they wouldn't. Obviously there is a defect in the film. They should honor and replace the film. Then deal with the company they hired to do the work. I spent over 400 several times on glasses here. My family of 4 will find a new eye Dr. I recommend you not purchase glasses from Dr Wong. He does not stand behind defective work read more

I accidentally found this place as I was looking for parking down a side street. I walked in and asked about prices and the woman was so kind and helpful in answering my questions. I decided to make an appointment based on her wonderful attitude. When I finally had my appointment I was so impressed with the entire staff and Dr. Wong. He is so patient and caring. He is also very good and thorough with his work. I felt very well taken care of and I know I received the best care. I would highly recommend this place of business to anyone. You will find a great group of people and wonderful doctors. read more

Wow. Such a nice optometry office! Great selection of glasses, sunglasses, and even better technicians. I stopped by to adjust some sunglasses i didn't buy there and I was blown away by how helpful and nice they were--free of charge! Will definitely be back for my optic needs. read more

Best optometrist I've ever been to. When I first went in two years ago, I learned that my old prescription was too strong. Dr. Wong found the correct one for me and I literally went from having migraines every other week to maybe twice a year max. I can't thank Dr. Wong enough! Everyone is so nice there, I look forward to my checkups :) read more

Highly recommend this optometry office! Both Dr. Mike Wong and Dr. Grace are awesome. Very personable, approachable, and knowledgeable. They are genuinely nice people with extensive expertise in this field. We feel at ease here that's why our family keeps coming back. The front desk staff is professional and polite with good customer/communication skills. Both of my boys came in today and received great professional service as well eye care advice appropriate for their upcoming college year. They have a wide selection of glasses available. Hubby went to a different optometrist last year closeby but he has returned here. He said this optometry has way better quality glasses than the other place. If you are looking for an optometry, look no further. This is a good place. read more

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Dr Mike Wong is the greatest! He is very professional & patient during the exam. He is also very knowledgeable & makes the best possible diagnosis for correcting your eyesight to the optimum. He is great at fitting contact lenses - actually, the best ever!!! read more

Dr. Grace Wong and her staff are amazing been seeing her for more than 5yrs. Will definitely recommend her to friends and family .

I tried 4 times over the course of 5 months to get my glasses made right, and it's not a difficult prescription. One time, they came back with yellow tinted glass, and no one thought to check if this oddity was right. Picking up my incorrect glasses was a waste of time each and every time. In the end, I had to work with my vision insurance because the optometrist has no control over the lab they use, and they don't keep good enough records to be able to tell if mistakes are being made. I've moved on to another doctor. read more

Best eye doctor ever! I went in because of chronic dry eyes. Dr Wong was smart enough to figure out that I had an autoimmune disease, he suggested my physician test me for it. My doctor laughed and said 'no you don't have an autoimmune disease' I told him to test me anyway, he did. I have Sjögren's syndrome. I had suffered for years undiagnosed. read more

Dr. Wong is thorough and kind. My near sightedness actually got better after wearing her recommended prescription. Most of the staff are friendly. There is one that is a bit more grumpy, but I think everyone has their personalities. They deserve 5 stars overall :) read more

I want to update my previous review to reflect Dr. Wang's response to my complaint, since I believe it is worth sharing: After reading my review, Dr. Wang asked to talk to me. He was very concerned and disappointed with the experience that I've had, and he wanted to sincerely apologize to me. He explained to me the issues that he has had hiring and retaining staff since the pandemic, and how hard it is to train every new staff member on all the procedures and bedside manners. Honestly, the fact that he had read my review and cared enough to speak to me and personally apologize for the mistakes meant a lot. This, together with my previous experience with him, showed me that he truly cares about his patients experience. He even shared that after reading my comment, he had a meeting with all his staff to address these issues and work more on customer training. I am grateful to see that he took my experience so seriously, and happy to see that they are taking steps to prevent this from continuing to happen. Not only that, but to compensate for my negative experience, he had his staff refund me the out-of-pocket expenses from my last pair of lenses! This just shows how seriously he takes his patient's experience and how much he strives to make up for the mistakes that inevitably happen. After my conversation with Dr. Wang, I am confident that should any issue arise in the future, he will take steps to mitigate it. I realized that he is often not aware of some of the issues that arise in the office, and I can tell you from my experience that if you bring it up to him directly, he will respond very positively :) read more

These optometrists are excellent! It was quick and easy to get an appointment. The front desk staff were warm and welcoming. I receive a thorough exam and detailed explanation about why certain aspects of my prescription changed. I'll definitely be back. read more

Dr. Wong was absolutely terrific: patient, knowledgeable, thorough, and kind -- and even funny. Visiting the optometrist makes me nervous, but he and the polite, friendly staff really put me at ease. read more

There is no better group of eye doctors in this city than this group. They have a lot of experience and are professional and timely. I am super impressed by their experience and their helpfulness. In an emergency, they will take you in. I really would recommend this stellar group. read more

Pasadena Eyecare was recommended by a relative, I must say I was NOT disappointed in getting an early appointment , excellent eye exam, great affordable designs, glasses measured with no mistakes, received them earlier then expected and finally I am very happy with the service from the staff. Thanks read more

3 stars for their reasonable prices, decent frame selection, and being considerate of COViD restrictions. However, I was surprised how little they cared after they handed me off my glasses. I came here with my own frame and after I got the new prescription the frame was clearly not fitted to my face. I kept asking if they could do anything to adjust it and they were uncooperative. At the end, I came back home and took the hair dryer and perfectly adjusted the frame! It's a shame since I would have been a returning customer otherwise. read more

They take great care with kids and adults alike. Great staff and facilities. Only a few parking spots in the lot but usually get lucky and find one or on the streets near by. read more

So I came here based on yelp reviews and I really have to say that I was not disappointed at all. I met with Dr. Grace who was soo sweet and attentive during our appointment, apparently i had stuff in my eyes that i didn't know about and she helped me clean them! poor lady.. lol Anyways, she explained to me all my different options for my contacts, also explained what is covered by my insurance and which she thought was a better route (it was either cover my glasses or cover my contacts). She even calculated everything for me so i could get an idea of what would be a better choice! They also have a great selection of eyeglasses to choose from, i ended up with a pair of kate spades, but they also have michael kors, calvin klein, a few gucci, elle, and a few more that I can't remember off the top of my head, but great selection. All the staff were super super friendly, really gives a cozy and homey feeling, I definitely left feeling really happy that I came to this place. I am due back for dilation and hopefully my contacts and glasses will be there too! Excited. :) Another huge plus is that they have a small small parking space area in the front, so no worries about dealing with finding car parking which is huge in Pasadena. :) bombdotcom place for sure! read more

Pasadena Eyecare Optometry - Waiting room area then behind glass door, all the glasses to choose from - Optometrists Near Me - Pasadena, California

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I've been coming here for a few years now. Dr. Grace is very thorough, kind, and patient. The staff here is always warm and welcoming. I've always had great experiences here and would highly recommend them to anyone. read more

Dr. Grace is very thorough and explains things well. I had several questions as I needed both an eye exam and fitting for both glasses and contacts. The staff is very friendly and seems knowledgeable. I do wish they had a larger waiting area, but I appreciate that they were all working quickly to get their patients seen. read more

I've been coming to this clinic for the last 3 years and every time I come I leave happy with the service I received! The clinic is clean and they are following COVID protocols like mask wearing and cleaning all their tools and exam rooms after each patient. Dr. Grace is the best and she's so friendly and kind! She always does a thorough exam and keeps me updated on my vision or what she's looking at! She goes above and beyond to take care of me which I greatly appreciate and why I will continue to be a loyal customer! I will be changing insurance the the ladies in the front desk were so helpful to advise me on what type of plan I should get! Ordering my contacts was easy and they even informed me on acuvue's rebate program to save some more money! I would 100% recommend anyone looking to come here! read more

Everything was as to be expected until the time came to actually pick up my glasses. I called a week and a half after they were said to arrive to check in where my glasses were and they said 'didn't you get a text message saying they're ready'? Why no I didn't and moreover, why didn't anyone take the initiative to follow up a computer error. They couldn't find a reason I wasn't notified. But when I showed up to receive the glasses, the next 20 min was the front desk lady being disrespectful. She seemed to be in a rush because they were closing in 20 min and she couldn't get the glasses to sit on my head correctly. Excuse after excuse. Ray bans at hard to adjust, you brought them in like that, I have them lined up like they should be, etc etc. they were overwhelming looked cockeyed, pun intended, on my face. I even googled how to adjust ray bans while she was heating them up to be brought back to me the exact same as before she heated them up the last 3 times. I explained. I understand what you are used to but can you please treat my situation differently and whatever needs to be done to have them sit on MY face correctly can you please do. I ended up walking out, with googled info on what I need to do at my house to get them to sit right. Hair dryer on low and dip in cold water for those who get the wonderful opportunity to pay for a service and then have to do it yourself because someone's head was out the door before they left for the day. I don't ever complain. I find it unbecoming. That's how much of a drag this experience was. No notification my glasses were ready. No help in having them sit on my face to work correctly and look presentable. No f***s given by the staff overhearing my frustration to come over and help. No email to address this to. No more money or time of mine will be give. To what could've been a positive review. Do I think she should've rolled out the red carpet for me, not at all. Do I think I should've walked out of the eye dr after going to pick up my glasses with glasses that feel right and fit my head correctly, absolutely. read more

I think some healthcare professionals forget the term "care" when providing their services but I am more happy to report that Dr. Wong does an excellent job on the "care" portion, plus is an awesome optometrist to boot. His exams are always extremely thorough, never rushed and you feel really valued as his patient. My family & I have been his patients for years and I can't imagine going anywhere else! He also speaks Cantonese which is really helpful for my mom since she doesn't speak English. read more

The office staff were very helpful in scheduling and following up for my appointment. The appointment included an option to scan your eye with the latest technology which was very helpful in determining the health of my eye from glaucoma risk to any abnormalities-- even down to my artery and veins. Dr. Grace Wong was very thorough during the exam and was professional. She was able to address my concerns and questions and was great with leaving me with follow-up instructions. The overall care and attention was appreciated. read more

Absolutely excellent eye care. Dr. Wong is relentlessly dedicated to making sure you get the best eye care, perfect glasses and contacts, and excellent service. Highly recommended! read more

Everyone at this facility is so nice and practice great customer service. I've been seeing dr grace for about 4 years now and this year I had the pleasure of seeing dr Mike. Both drs are awesome and take their time reviewing different concerns and options. I definitely would recomend this office and both doctors! read more

I really enjoyed my experience as a first time patient here. I have been there three times, usually did not wait long. The vibe I get is that Dr. Mike is very calm and a warm person. I didn't see Dr. Grace. By the way, they have the same last name but they are not affiliated or associated together. The front desk is nice too. I feel like I was in capable hands with Dr. Mike. He takes the time to answer your questions, he does a thorough exam. I feel like my contact lenses fitting went excellently and that I am wearing the right prescription for my eyes as well as the fit. Their covid practices are great. They take a temperature of everyone who enters the patient care area including any guests. They have you wash your hands and they sanitize the machines outside and inside the patient room. Everyone wears masks. Overall, I've been to various optometrists throughout my life and I think Dr. Mike is a solid choice. read more

Been coming here for years. I really like both doctors and the staff is very friendly and helpful. They have a nice selection of glasses, I really love the Versace and Prada frames!!! I drop by occasionally to have my glasses tightened and they are so nice about it. read more

I was Dr. Wong's first patient! That's how long overdue my review is. SPOILER: He's awesome! -Friendly, knowledgeable, professional, and receptive to a TON of questions! Trust me on this. -Extremely patient and comforting! My eyes flinch during that test where you bring it up to that bright light and maybe there's a wind? My lashes get in the way and I twitch. Every time. That 1 min procedure has taken 20 min to get thru with me! I never once felt rushed. His youngest patient was six months old, so he's amazingly understanding. He's stood the test of time. He continues to treat me with such great care and his staff's also extremely professional and organized. How efficiently the office team operates is a reflection of their competence and is of high importance to me. I'm always greeted with friendliness and I've come in with requests to get my glasses adjusted. They've always been really receptive and effective. I still remember walking in while the office was still being remodeled and was greeted by the happiest of all smiles. I proceeded to asking a ton of questions to learn that it was his proud father beaming with pride who apologized for not being able to answer me. Normally when I see SO MANY glowing reviews, I question whether there's a freebie incentive or they're paid reviews. I promise you this isn't the case with Dr. Wong. An ex of mine traveled from San Francisco to keep seeing him. I've commuted from Koreatown and I still visit him from downtown LA cuz he's that good! read more

My regular place to get eye exam and glass been closed due to Covid-19. Insurance company referred me to Pasadena Eyecare. I glad they did had awesome experience great staff friendly and professional, and knowledgeable. I love the various testing they do and the Optometrist talks step by steps this was very relaxing. read more

Returned for my yearly check up and Dr. Grace Wong is still as awesome as ever! She was thorough, gentle through the handling of my eye examination, and upfront of the costs as before. I had thought about switching my contacts brand because my current one that I got last year isn't perfect, but Dr. Grace told me of what my insurance would and wouldn't cover for the contact lens fitting exam, which thank god she did because I wasn't planning on spending that much, especially when I don't even wear contacts on a daily basis. So she seemed to sense my hesitation and suggested to just refill my current prescription which was what I wanted to do but was too embarrassed to say lol. Some other review said the office tried to up sell him on some services, but I've never encountered that here? Sure, they ask me, but after I say no thanks, they're like okay cool. Also complaints of a too long exam? Sorry but I like to know I'm getting a thorough exam, it's not like I'm trying on a shirt, it's my effin' eyes, I need them to SEE you know, lol I like the staff, they're nice and polite. They did call me a week prior to my appointment saying my insurance was no longer valid, but one phone call and they sorted it out and said it was a mistake. It was easily cleared up and mistakes happen. And too many reminding calls? I work in the service industry and you'd be surprised how many people blame us for not reminding them of their appointments because they had intended to cancel but didn't ¯\_(ツ)_/¯ Luckily they take my boyfriend's insurance too so he comes here as well and he also loves Dr. Grace! read more

This place is better than the KP optometry or any other offices in Pasadena that I've been too!!lThe staff is super nice and helpful, the assistants Marcia and Donna were absolutely wonderful, very knowledgeable and extra precise!! They used techniques that I have not seen any other places use to make sure your glasses fit and look best in you! I'm very grateful to have found an overall caring and genuine staff- thy really enjoy what they do and it shows! Their prices are great for the QUALITY of service they provide and there's almost no wait ! I would HIGHLY RECOMMEND read more

I have been going to Pasadena Eyecare Optometry for about four years. I too love Dr. Grace because she is very thorough, kind, and funny. She is one of the few doctors I have had who is very detailed about the medical/optical care and is knowledgeable about insurance coverage to optimize costs/savings for her patients too -- she really takes great care of her patients. read more