I was very happy with their service. The part for my iPad was damaged. They notified me the repair will take one more day and gave me a free screen protector for the delay. Communication was prompted. I found the overall experience excellent read more

Great experience - dropped off my daughter's iPad with a shattered screen on a Saturday late afternoon and it was done Sunday morning as promised. Good pricing and excellent customer service! read more

I had run over my own phone when I put it there while trying to hook up an EV charger. Anyway, my Iphone 13 Pro Max was only about two months out of AppleCare, so Apple's options were $400 for a lens replacement, or a refurb for $500. No dice, of course, so I had read up on Cosmo, and decided to give them a try. Couldn't be happier. They replaced my lens for $40 ,and upon doing that, found one of the other lenses was cracked slightly, so went ahead and replaced it. I did pay for it, but that second lens would have been my only option was a refurb for $500. Not a bad deal overall, but I'll take the two new lenses and an otherwise good condition phone. Oh, and they did the service quickly. I dropped it off, and picked it up a couple hours later on the way to the movies upstairs. Highly recommend, read more

Excellent experience here with an iPhone 14 Pro that wasn't charging correctly. Jessica was easy to work with, extremely knowledgeable, and had my charging port cleaned up and tested in less than 20 minutes. Very happy with the service, and appreciated the honesty and knowledge shared without feeling like I was being oversold on services. Highly recommend. :) read more

Excellent service. Super quick. I had cracked the lens on my iPhone camera. I really don't want to buy a new one. Found Cosmo Repair in Paseo Colorado (Google thinks it's on Colorado Blvd, but it's inside the courtyard. Downstairs from Regal Cinema). Very quick service. Very good explanation. Very good price. Don't replace, repair here! read more

Note this is a really old review, but it was never posted and only in my drafts because I used to not want to give businesses bad reviews. Anyways here is my review: I hate to give a bad review, but I left their store in a worse position than when I went in. I had a cracked screen on an I-Phone 6 and didn't want to upgrade my phone just because of the screen. My phone was working fine, but I thought a new screen would look better. Cosmo replaced the screen with another one that was not as good quality and that drained my battery much more quickly. I immediately regretted my decision. It ended up becoming useless six months later when the bottom of my screen just completely stopped working. I have to use Siri to do everything now. I called to see if they would help me but they said my warranty only lasts 90 days. Now I have to get a new phone when I was looking to just buy myself more time with my phone that worked fine. read more

Great service & highly recommend! The woman who was upfront was knowledgeable. She took my daughter's iPhone over night and tried several things to try to turn on. I appreciated her patience and honesty. Though the iPhone was toast and was unable to fix it her professionalism was great. Take your fix it problems here. read more

Went in today to get an Iphone battery replacement, I called ahead to get a time frame and quote. It took 15 minutes for the battery to be replaced. I just walked the paseo while I waited. At COSMO the battery replacement for my Iphone 6s was $35. I checked 2 other mobile repair services and got quoted $49 and $80. Definitely glad this place is so easy to get to and the prices so reasonable. read more

Friend of mines did one I've been there good work good prices no drama. Paseo old town close to home next to spectrum office

The staff here is super friendly and knowledgeable!! He fixed the problem very quickly. I also had lots of fun chatting with him. Definitely recommend read more

Excellent experience with Jessica who fixed my iPhone 12 max's broken screen. I grabbed some coffee near by, walked back and it was ready in 20 minutes as promised. Great service and customer experience. Thank you, Jessica! read more

I requested a quote for a repair on an old iPhone 8 and received a prompt response via email. This was greatly appreciated because most of the other responses on Yelp were so high or required that I visit the location to get a quote hard pass. The staff is knowledgeable and work very quickly. Jessica was able to diagnose the problem and she was able to find that it was not actually the battery but a Lcd issue. Jessica came up with a solution: repair was simple was out in 20 minutes and she even validated my parking. I don't break phones often, but I know exactly where I'm going if I need repairs of ANY kind. Thanks COSMO read more

I requested a quote for a repair on an old iPhone 7 button and received a prompt response via email. This was greatly appreciated because most of the other responses on Yelp were vague or required that I visit the location to get a quote - hard pass. The staff is knowledgeable and work very quickly. Jessica was able to diagnose the problem and she was able to find that it was not actually the button, but a glass and/or connector issue around the button. I was quickly re-quoted and the price was higher than the original. I was on the fence, but Jessica came up with another solution: no hardware repair, we simply set up a digital button on the screen, which would allow me to use the phone without replacing anything. She helped me to do this, NO CHARGE, and even validated my parking! I don't break phones often, but I know exactly where I'm going if I need repairs of ANY kind. Thanks, COSMO! read more

I can't say enough good things about this place. The customer service was good and everyone was super friendly, as well as lightening FAST! I dropped off my iPad and it was ready days earlier than expected. The best part of all is the pricing, they charged me 1/3 or less what multiple, other shops had quoted me. I highly recommend! read more

I brought my iPhone bc of battery drain issue. Jessica replaced the battery but it still had drain issue. So the next day she was very nice and professional to reinstall my old battery and give me a full refund. I will take it to Apple Store to see if it can fix this issue. I recommend this store. read more

I've brought all my devices to Cosmo to get protected. Jessica and her team have been amazing at helping my family and I with cracked screens, replacing covers, and protecting our watches. Even when we've had to come back the next day because we've already cracked our cover - long story - they've happily taken care of us. Thank heavens for that lifetime guarantee!! Soo worth it, especially when you're a little more accident prone ‍‍ Thank you Jessica and team for being so gracious and taking such great care of us read more

Went in on a Thursday morning and it took around 15 min. The person helping me was quick and welcoming, and the screen replacement + screen protector was perfect. I docked a star because of the pricing - when I asked for a quote on Yelp, they responded that it would be $110 for an after-market screen, which I thought was just the normal thing to do having no experience with screens. When I went in person, they explained that there were actually two options, after market and original at a higher price. Just be aware that to get an iPhone XR screen replaced with the original screen (not a lower quality one), it's actually $140. Also, online they said the screen protector was $5 but in person it was actually $15. It still ended up being a lot cheaper than going to the Apple store, but I do wish the pricing was consistent. read more

Just went to get a screen protector for my iPhone. I was hoping the film would cover the screen without leaving any edges off. Bottom of the phone shows a little over flappy edge. I hope the film stays and doesn't come out. Protector is fine. It just wasn't applied correctly. Update, I went back to the store and I got the protector replaced, the guy was just arrogant and disrespectful. He doesn't know his job. This time he didn't even clean the screen on my iPhone before applying the film. Very bad experience. Something that should be eaasy to process turned out in a very stressful moment. I got a protector for the screen at CVS for $7 and applied it myself. What a waste of time e and money. I had 3 more phones that needed the protector. I won't come back to this place again. read more

Update: after my initial negative review, the owner/manager reached out and offered to fix the phone. When I brought the phone back in, the owner/manger wasn't there. The man who helped me gave me some push back about how this shouldn't be covered under their warranty. I asked him if he was going to fix the phone or not. He finally complied. If I could give them 3.5 stars, I would. Thank you for standing by your word. But I think you should be more clear about what your warranty entails. read more

I can't say enough about Jessica and Cosmo. I've always brought my phones in for repair, batteries, etc, but this last time I brought in my son's iPhone, she went above and beyond. Even after it was clear it wasn't fixable and I'd have to put in an insurance claim to replace the phone, she so very kindly loaned us a phone so my son (who had to travel for an international athletic competition) would have something he could use while traveling. She is amazing, professional, and honest! I'll continue to bring anything that needs repair to her, and recommend you do too! read more

I messaged this location for my broken iPhone, in which they promptly responded. I went there at 10 am where yelp stated they were open but unfortunately they were not. I waited for additional 5-10 minutes and while waiting I was looking for another repair location. Eventually I found another location that was even cheaper. I usually don't leave too many two star reviews but due to the fact that I had to pay for parking to only have the store not open as stated kind of got on my nerves. Edited with the date: I messaged the store and tried to go in on 3/14 read more

Wow, this place is awesome, they replaced an iPhone 5 screen and an iPhone 6 camera, I'm a loyal customer now because they were not looking to charged for every little thing they did for us, they were honest and fast. read more

I have had the misfortune of dropping my phone and cracking the very fragile screen (alongside color display) of my OnePlus phone twice within five months. Cosmo ordered a new screen for me over the phone, took a deposit, and replaced the screen the day the parts arrived. So you really had to only go in to their store once. The second time I broke my screen, they even charged me $10 less because the screen had gone down in price. Although my experiences with them had been entirely pleasant, I sure hope to not have to visit them again any time soon.... In regards to the reviewer who ranted about Cosmo refusing to fix her phone after she had opened it herself, there is a big sign on their front desk that says something to this effect: "90-day repair period if phone has not been tampered with" -- which i took to be very clear about not messing with your phone if a problem was found but to take it in. read more

Nice folks, open on weekends and not absurdly expensive. Parking at this mall can be a nightmare but that isn't their fault. I got my screen replaced in less than an hour when it was spidered and the quoted cost didn't make me throw up. Some places charge SO much for pretty standard repairs. read more

Poorly done, if you have a new iPhone 12 max they don't have the part needed and took WEEKS to get, took my Husbands phone for camera repair and it has spotty dots inside the camera and makes a strange noise when you try to take pictures.. $90 and 3 weeks to get poor service and quality - don't get me wrong they are nice very nice really they are but SLOPPY work .. no attention to detail and pride in their services , it's been a few months and now I have to pay a professional repair company to fix it waste of time and money read more

My friend had a total breakdown when she went to T-Mobile to upgrade her Samsung phone and then, an hour later, realized that 2 years worth of pictures (memories) didn't make it to the new phone. We found COSMOS by chance. Located on East Colorado, it's by the Paseo Mall and across the street from Ruth Chris's Steakhouse. A simple store: spacious wooden floor, cell phone accessories adorning the wall and a mounted flat screen TV scrolling, among other things, previous 5 Star Yelp Reviews. COSMOS gets one from me as well. Jorge is an absolute lifesaver. His service, calm demeanor and generosity in teaching us technical stuff about my friend's phone convinced us to not go to T-Mobile but this place for all future cellular emergencies. Jorge calmly took her old phone and recovered all of her photos, some of them painstakingly. He showed us apps to download to help back up photos and files. COSMOS fixes it all. Reading through other reviews, I see the litany of "thank you" reviews. I really wish the actual providers like T-Mobile and Verizon and AT&T provide this sort of service. But they don't. But that's also where COSMOs comes in. They stoop down and care to help and fix when the big providers don't. They connect on a personal level, put you at ease and teach you a little bit to make you that much more tech support savvy. TIP: Ask for Jorge. Another TIP: If you like them on Facebook, you get a 5% discount and then if you also check-in on Yelp, you get an additional 5% discount read more

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So happy we went to Cosmo to get my daughter's ipad fixed! They were professional, quick, and completed the job the simplest (and cheapest!) way possible. I won't go anywhere else! read more

First time customer. Reluctant when there is ever a bad review but most here are great! iPhone 5s dropped against the pavement several times! The hard cover wasn't protecting the phone enough where the left hand corner busted open. The LCD light was shining out until the entire screen went black. Phone calls and messages were going through, but couldn't read nor decline calls since it's a touch screen. Panicked since my next available upgrade isn't until the end of this year. So instead, went to Cosmos for an evaluation/repair. Super friendly technicians and their confidence with fixing even more shattered screens made me understand their ability and trust them. Signing the liability form made me nervous declaring that they aren't responsible for certain features that might no longer be active such as the camera or sound. However, the technicians mentioned its part of their policy. Technicians provided an estimate of how long it'll be which was about an hour. I had enough time to grab a bite to eat and when I returned, the phone was done! The technicians checked my camera, and other features including sound. What a relief! It looked brand new! And I got a new more durable case. Everything included was about less than $150. Worth it rather than purchasing a new phone at retail price! And I rather wait until my next upgrade for a newer phone. Definitely recommended this place. read more

Cosmo Repair - What a great welcome! - Electronics Repair Near Me - Pasadena, California

Oh man, Jennifer at COSMO is amazing! She was able to pull two stripped screws from my kid's Nintendo 3DS and make it useable again. Her repair was quick and cheap and I can't say enough good things about their service. read more

If you were thinking about going to Gagitneeds- don't! Go to Cosmos way better in every way.

I came to Cosmo on a Sunday afternoon for an iPhone battery replacement. I had phoned beforehand to check they were available for the service that day and the guy in the shop checked they had the correct battery for my phone before I made the trip down there. On arriving at the shop, the guy (I'm so sorry, I forgot to get your name!) saw to me quickly, explained it would take around an hour because he had a few other items he was working on and said he'd call when ready. An hour later he called to say my phone was ready for collection! Great customer service, fast repair and also very reasonably priced! They also provide parking validation too if you park at the Paseo parking lot. Thank you! read more

I sent out multiple requests for price quotes for an iPhone screen repair and this business came back with the lowest quote and is near home so I made arrangements to come in just before closing time to have my screen repaired. I left work early to get there in time before the 5pm closing time (so early!), but there was a terrible accident on the freeway on my way home from work, so I was delayed and arrived 12 minutes before closing. There was another customer in the store when I arrived so I had to wait a few minutes to be helped. The employee working was nice enough, but refused to help me because it was too close to the closing time. As someone who has worked retail, I know I was being one of those customers you groan about who comes in right before closing time needing something. But, I also know that it's better to have the positive customer experience and spend three extra minutes of time to ensure that you have happy customers than to refuse to help someone. Instead of helping me, he wasted his time and mine trying to tell me that he couldn't help me when we both knew full well that he could, he just didn't want to. If you don't want to help customers until the posted closing time, post an earlier closing time and schedule your employees until 5:15 or 5:20 to accommodate those walk-ins, or don't accept walk-ins. This could have been handled differently and had a totally positive outcome. I will say that the owner, Jessica, was very helpful via messaging despite the employee's lack of willingness to help. She did claim that the health protocols were to blame, and that the employee couldn't help me because of a safety issue which makes absolutely no sense at all, but okay. Coronavirus protocols do not require that you close your store at a certain time, and I saw the employee leave the store literally one minute after I did so there was absolutely plenty of time for him to do whatever cleaning he needed to do before he left AND help me before he closed up shop. This situation had nothing to do with the health protocols, but the coronavirus is easy to blame so... Anyway, she offered a discount to come in the next day but it was too late, I had already taken my business elsewhere and had a great customer service experience. I was seen right away, and was out the door in 10 minutes with a fixed screen. Off to write their five-star review... read more

Cosmo for Dumbo: My 2+ year old model 6 started exhibiting some signs of that battery/charging issue--wouldn't charge, didn't seem connected to the AC..etc. I was phone-less for more than 30 hrs.! ( oh- the horror..) What to do? Go to Verizon-- yep. Useless & Helpless we're ready to explain how my Total Protection Plan, well...didn't exactly protect me in this case--but they could give me some trade-in $ if I wanted to buy a new phone... Next stop-Genuis Bar. Next available appt.? A week away. Then, fortunately, our brilliant son, (who happened to be experiencing battery issues of his own with his iPad...) suggested we go to Cosmo electronic repair in Pasadena, where the Most Helpful & Pleasant, Ariel, took all of 90 secs to diagnose and resolve the issue: build up of pocket lint in the charger port, which she expertly extracted with her needle nose pliers. "Most guys have this issue with their phones after a while" she offered consolingly, and then she added, "No charge". NOTE TO SELF: Skip the other steps and just go to Cosmo next time. read more

I came in with my own screen to have it replaced, which they charged me a dub thank you!! i was going to by a screen protector but they said if I check in and write this review I would get a free tempered glass for free!!!! read more

First i crack the glass screen, then after a quick fall, my LCD DIES ON ME! My heart sank because being in the medical field - my job requires me to have my phone WORKING at all times, and how the hell am i supposed to function without it?! Anyways, i yelped a place for good reviews on samsung galaxy s3 repairs and I found this spot in Pasadena. And i must say, majority of these reviews do NOT lie. The people inside are super friendly, and though it did cost me more than I expected to spend, I am happy that i did bring it here. They practically had to replace half of my phone, and i really did NOT want to have to go through insurance and get a refurbished phone because i didn't want to lose everything I had stored in it. so what the heck?!! Charge me - just save my phone! AND LOW AND BEHOLD - THEY DID! I was in and out of COSMO within 20 minutes. and i also got a free case with my repair. Totally recommend this place. read more

Called and they were able to squeeze me in for an appointment half an hour later. I brought in an iPod with a cracked screen, but otherwise in good working condition and was promised it would be ready 30-45 min. later. Went over to starbucks to wait and received a call about 30 min later saying it was ready. Went back to pick up the iPod and unfortunately when I tested the home button it wasn't working. They said it would be fixed right away. The manager, I think his name was Ben, offered me a complimentary iPod case for the inconvenience. They replaced the home button and everything worked fine and looked great. I appreciate the great customer service and going above and beyond to keep customers happy. I would recommend them for replacing cracked apple device screens. I think they also replace Samsung LCD screens. read more

This is the best place in Pasadena that were professional they fix your phone in a minute even if it's like a business they really know how to fix phones tablets computers and electronics the dang man he's super cool he's very professional and very kind I highly recommend read more

Read this first: Avoid this company if at all possible. After 3 return visits they blamed and referred me to Apple. It was a broken screen repair. My phone only works with headphones now. Further the location has since closed. No refund was given. Billing: I was quoted $60-70 to repair a screen, but was given no receipt. The charge showed up at over $140.00. When I brought it back they denied that fact.They were gracious when I came in to quote the repair, hostile at return. Bad luck? the failure to provide a receipt and the charge disparity challenges that theory Buyer beware read more

Super nice and gave all this great advice so knowledgeable will definitely recommend only go here! Genuine guy helped me out and I left happy read more

Great place to take your broken iPhone screen! We brought our phone in and expected to leave it there minimum overnight. Jessica took the phone went to the back and 10 minutes later came back out with a repaired screen! We'll be back with our other cracked iPhone screen read more