Exceptional service at this location. Fast and friendly. Ali the technician was very helpful and knowledgeable. I will be back when I inevitably break my iPhone again :) Five stars! read more

1 STAR -- Extremely misleading pricing and a complete waste of my time I contacted this store about replacing the screen on my Samsung Galaxy S25 Ultra. I specifically confirmed my phone model, and I was told in writing that the screen replacement started at $208.80 + tax. Based on that information, I decided to make an appointment with them. After making the appointment and showing up, I was suddenly told that the price I had been given was wrong and that the repair would actually cost around $330. How does a customer receive a specific price, schedule an appointment based on that price, and then arrive at the store only to be told that the price was incorrect? If the $208.80 price was wrong, it should have been corrected before I made an appointment and wasted my time. What makes this even more frustrating is that they advertise themselves as an authorized repair provider and emphasize their professionalism and quality of service. I expected the basic courtesy of being given accurate pricing before committing to an appointment. I have no problem paying a fair price for quality work, but I do have a problem with being quoted one price and then being told something completely different after I've already made the trip and scheduled an appointment. I strongly recommend confirming the price in person before making an appointment, because the price you are given initially may apparently not be the price you're actually charged. Very disappointing experience and a complete waste of my time. read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Glendale, California

Ali was exceptional! He fixed my phone quickly when others were telling me to replace it!

TL;DR: did not use their service, but they are extremely honest. Something was wrong with my camera because all my pictures had streaks of light on them. Also, there is a bright spot on my phone on the right side, which affects my wallpaper. I came into this place to have it checked out and see how much it would cost to repair. The tech took one look at the photo and said it's not the screen that's damaged. It's the photo is highlighting a glare in the background. He switched it to night mode, and the glare was gone, so it was clearly the photo I had as a background and not the screen itself. Also, I asked him about the streaks of light on my photos. He took one look at it and said that my lens cover is really dusty. He cleaned it off and we took a photo and all the streaks were gone. I wanna point this out because these are two things that any dishonest repair shop can easily say they will look at it and fix it and charge me $100-$200. Because of their honesty, this was a five minute visit where he did want adjustment and one lens cleaning and didn't even charge me. It's good to know that they are still honest repairman out there. If I do have a problem, I will be sure to come back here read more

Chatted with the team to negotiate a price of $215 for a screen replacement. When we got there, it was a different price. Bait and switch. Don't come here read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Glendale, California

Let me start by saying that the tech who worked with on my phone did an excellent job. The problem began when he upsold me on the "Asurion TechCare" plan for 5 devices and 5 appliances. My kitchen appliances are all old, so I thought why not. When my gas range broke they denied the claim. Most absurdly, they said that I had not performed "preventative maintenance". Since the major item that was broken was an electronic control unit, a black box, hard to figure exactly what they mean. Anyhow Asurion are scum. Avoid them and certainly don't purchase any appliance plan from them. read more

Great customer service. Jesse was quick, efficient and kind! Will definitely return to this store and recommend to my friends and family.

I did not have a good experience here because I made an appointment online to replace an old Google phone battery, which the manufacturer suggested and initiated. The reason I did not appreciate this office was because when I got there, they said oh this location doesn't have those batteries. I said it would've been nice if y'all looked at the appointment I booked and the exact make and model of my phone that I listed and called me to tell me y'all don't have any batteries in stock so I could go to a location that could service my phone. read more

I came by to have two batteries replaced, one on an iPhone 14 Pro and another on an iPhone 13 Pro Max. The whole process was completed quickly and efficiently. Also, the staff provided great customer service and was excellent throughout the entire process. We called ahead to see if same day repair was possible, and they were super friendly and helpful from the start. They patiently took the time to explain everything clearly, making sure all of our questions were answered. Much appreciation to Juan who completed the repair and Abe who answered all of our questions! Highly recommend! read more

Joe did a great job fixing my screen very quickly! Everyone there was friendly and courteous

This quiet little store fixed my Samsung S22 when the Samsung Experience Store told me it would take weeks to fix my phone whose battery was bloated! I walked in and was able hand over my phone in under 10 mins. They told me it was going to take a couple of hours to fix. I walked around for a bit and grabbed a late lunch at Porto's. My phone was ready when I went back (finished before the promised time), and it was affordable. I wasn't under warranty anymore (how convenient!) and paid around $100 (including tips). I would highly recommend taking your phones here to get something fixed vs the Samsung Experience Store. read more

Jason helped me out. He seemed knowledgeable and was very courteous. I will be going back.

Omg this company is amazing, they repaired my touch screen on my Samsung galaxy book pro 360 laptop, it was fairly priced and they made sure everything was working properly before i picked it up. I recommend this company for all broken devices! Extremely satisfied read more

I can't say it enough, Ubreak Ifix is the best I the city! The young brilliant clerk. "Ali" was incredibly helpful and quickly resolved our cell phone issue that was malfunctioning bizarrely! I recommend item!!!! read more

Sam and Ali were very helpful! The price was provided upfront and the wait time was as quoted.

Really fast service, located my issue immediately and worked to solve it. Ali was great and friendly.

Ask for Ali. He's awesome very helpful. I even think he cares. He's very knowledgeable at what he does.

Great service and very helpful staff I would highly recommend going there for service and repair.

The guy at the desk was friendly. He told me how long it would take to fix my husband's Samsung flip Z, which took about two hours and he said he would call us when it was ready. However, he never called so I had to call him myself to see if my phone was ready and he said he was just about to call me so we went to pick it up. I was happy that I had insurance on his phone of course so it was free to fix it. read more

Something happened to my laptop while I was traveling. Our insurance had us take it here. They were really good about giving us an estimated time of completion. And when they noticed that I needed another part, they notified me immediately that it would take a little longer read more

Great fast service, apple warranty covered the screen that is what I broke came in at 10am and was done by 12. Nice staff remember to turn off your find my iPhone 1 hour before visiting. read more

Shoutout to Ali for simply changing my screen protector on my phone ! Super friendly and great customer service from him! Thank you again my friend! read more

The guy on northidge mall was by not honest from the start and fix one thing did not work and he was more interested to sale me every thing possible got a new battery didn't woel till me it was my charging plug and I need up buying a magnet case with the charger and my phone still didn't work I had to get a new phone after all I would never use that guy from India, I usually don't do this but they need to be honest from the start. Very dissatisfied. read more

Great experience at uBreakiFix / Asurion in Glendale. I had a Samsung Galaxy S21 screen repair required, saw an appointment available online, and gave them a call to ensure we could come in that day. Friendly, prompt service. They listened to my issue, provided me what options I had and were clear with updates during the servicing. They mentioned sometimes a certain wire gets knocked out of place and would check that first before going through the expensive screen replacement route - I really appreciated that. They also mentioned that a screen replacement takes about 2 hours which I wasn't aware of before; they gave me an estimated pickup time and said it's no problem if I couldn't come by same day and would hold on to my phone for up to a week. Love the flexbility. Phone screen fixed, we picked up the next day, and everything works great now! Great service. read more

I just have issues with my phone The charger cable was loose I took it to uBreakifix And less that 2 minutes not only fixed it was only cleaning and since I was his first customer no charge Thank you I highly recommend this place fair prices and honest Thank you again read more

Just came from this store and had a bad experience. Made an appointment through samsung.com for a warranty repair. They did find my information, but not a warranty repair ticket. My galaxy fold 4 stopped opening fully a few days ago and it is still under warranty. There was no physical damage to the phone because it is in a case. I had a little trouble finding the place, but when I called Steve directed me to the right area. So whomever texted me has the wrong address. Oh well mistakes happen. I explain that my phone will not open all the way. Since there is no warranty repair ticket Steve goes behind the counter to ask his colleagues if they can repair it. He comes back and says they "have been warned" that a warranty repair cannot be made for the phone not opening fully. Wait, what? And it's gonna cost 600 to repair the phone. He says to maybe call Samsung so they can make an exception for me. Okay.... Call samsung and they say that if there is no physical damage to the phone it can be repaired under warranty. I can mail the phone in or go to a service center. Okay, I'll go to a service center, this time an actual Samsung store. Round 2! Walk into the samsung store, ask about a repair and they look at the phone, say yes it is in good shape and they can repair it under warranty. So, no this place does not want to repair your phone. Stay away! read more

I had an incredible experience at uBreakiFix on Brand Blvd., in Glendale. Ali was kind and patient. I have very little confidence in myself when my computer does anything out of the ordinary. Ali put me at ease. He turned my computer on, checked a few things, closed the site that was trying to infiltrate my computer and my calm, and that was it. No charge! Thank you, Ali! read more

I've now been there twice and both times the associates were polite, knowledgeable, professional, and friendly. The prices were excellent and the service was within the window they quoted. The second time there was no wait -- just a friendly fix . I wlll definitely go back if necessary, but hope I don't have to! read more

I brought in my iPad, which inexplicably lost sound. The technician inspecting the tablet was diligent and conducted an in depth inspection. He was also very honest. read more

Fixed my mom's phone within a few hours, super fast! We walked in, no appointment or anything. Also, since we have insurance through our carrier, we didn't have to pay for the repair! read more

I highly recommend, great customer service and my phone was fixed accordingly and didn't have to wait long at all.

They have great customer service.They fix my IPAD quick.I would keep going to there store if I need anything fixed.

My mother came into the store with a waterlogged phone. She had tried going to previous places that same day, before uBreakiFix, but none of them even attempted to try and fix her problem. When she came into uBreakiFix, she was greeted by Jason who she then consulted her problem to. Jason was honest with her and said there most likely wouldn't be a great chance her phone could be salvaged. However, he insisted on attempting to fix her phone by helping it dry overnight and seeing if it'd work then. The next day came around and it turned out her phone wouldn't work again so my mother had to buy herself a new phone. Although Jason wasn't successful in reviving my mother's phone, my mother was understanding and grateful Jason was willing to actually try and help her and still considered him to be very helpful. Thank you, uBreakiFix and Jason! read more

Great service. Friendly staff. Appreciate consistent followup. Will be back if I have any other issues. read more

These guys broke my new samsung phone. Took it in for a simple screen protector replacement. Next day bubbles reappeared and the asked us to bring the phone back. They replace it again and now my screen is completely black. These guys are horrible! read more

Im so happy with my new screen. Great quality service from Lillian the wait was 2 hours but anyone can take that break from their phones...its beneficial. read more

Was hopeful about this place with the good reviews but I did not receive a good experience here. Dropped off ps5 for a fix and was told 2-4 days turnaround. Heard nothing and no updates on the tracker by day 4. Called for an update and said it would be ready the next day. It wasn't, and they hadn't even looked at it by end of day 5 even though mine "was next in the queue" the day before. Waste of time, should have just sent it in to Sony. I can understand if it was busy but I hate being lied to and the lack of communication was unprofessional. read more

Christmas Day accident with my brand new Pixel 7 was a bummer (one small drop created a crack in the bottom left corner and resulted in blue screen of death). But Juan was so generous and helpful with his time and help the day after to get me back up and running in a little over an hour. Highly recommend if you're in the area. Reliable, trustworthy, and speedy! read more

uBreakiFix by Asurion - Mobile Phone Repair Near Me - Glendale, California

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Excellent customer service here! I dropped my iPhone into the ocean. It was only in the water (less than 2 feet in depth) for less than a minute and on the beach where the waves were, but I wanted to make sure it was not damaged. After wiping it dry from the water, I turned off the phone, and brought it straight to uBreakiFix. The guys here, Andrew and Kyle, took care of the rest. They took my phone and did a "dehydration" process to safely remove as much water as possible overnight. The next day in less than 18 hours, they called me to let me know my phone was ready to be picked up. Andrew was very reassuring that the diagnostics he ran showed no damage to the phone. He said the seals from my iPhone were able to block off most of the water and not cause damage. We tested the phone in their store, and it was working just fine. He said there was ocean water in the phone, but I was able to save my phone in time by quickly turning it off after taking it out of the water, and bringing it straight to them. He also cleaned the water that was in the phone. The diagnostic test was free. Since there was a little misunderstanding between talking to their staff from their call center and the actual technicians about the process for the diagnostic and cleaning, he also waived the fee for our cleaning. That was so nice of them! I would have gladly paid the cleaning fee since I was just happy they took care of my phone. I'm so glad I brought my iPhone in to have professionals look at the phone instead of wondering if I damaged it or not and further breaking my phone in the process if I had tried to charge it or cause it to short. read more

Bryan is great! Fixed my iphone right up! The screen and the battery had problems but they're good now!