I went to upgrade my phone because my device was old and damaged. I replaced the phone with a…read morenewer version of that phone, and also got a tablet they had on promotion. Next thing I know, I see my autopay showing over $300 per month. I called the customer care line and was informed that two additional phone lines, without actual phones, were added at $40 each. I thought it must be fraud, because I didn't add additional lines. I just replaced a phone and bought a tablet on promotion. They told me all I had to pay was sales tax. Mind you, the new tablet also got a phone line, which is normal, so that isn't an issue. After going back and forth with them claiming it wasn't fraud. Seriously, someone would like to pay for an additional phone line for $40 vs paying $9 a month for a cheap phone, on the line they already have? Be careful with their "promotions" since it may involve unnecessary charges and phantom phones.

I came in to buy a phone & pay in full. I waited over 30mins but the person helping me kept saying…read morethey cant get in the cage bc of the timer. 8 mins then 10 more mins but he kept telling me to just buy it through the app then he can get it when it opens but I couldn't trust I wouldn't be there another half hr. I didn't even need them to activate it. I just wanted to buy it & do it all myself. Absolutely annoying. So I left.

Outstanding and honest! Came in and charged me an appropriate amount to completely revamp my phone…read moreand change the battery and then when I came in again with my daughters phone expecting to have to get the same he told me that I didn't need anything and changed some of my settings. He literally was honest enough to say it was a Settings issue and that I didn't need to spend any money. That is great service and I will be coming back to him for all my phone issues

I was at my wits end and did not know what to do and cannot use my phone and cannot charge it. I…read morewas referred to this place and I cannot tell you how excited I am that they were able to fix my phone affordably quickly and just all-around professional there's more than just phone services here though there's also like mobile services. They also sell different things and they also repair/unlocklaptops or iPads I'm not saying they could do everything but I'm just saying what he did for me today was absolutely phenomenal! I am coming back to bring my iPad and my MacBook... You know how it is when you cannot use your devices and this man had my device up and running in 15 minutes! They are on a busy corner, but there is parking in the back! If you were having any kind of electronic issues stop by, they will take good care of you!

Extremely helpful. We came from a prior location where they unfortunately couldn't solve our…read moreproblem. Ben gave us different helpful options to choose from for our problem. He was patient and was eager to help us and solve it for us. Which we did! Thank you so much Ben! Definitely will continue to come to this location when needed!

Shout out to GABRIEL. I went in to upgrade my phone and Gabriel assisted me from beginning to end…read more He was super helpful, knowledgeable, and patient. Give him a bonus asap!

update, if you want nothing but problems with your phone take it to West Coast Wireless. I think he…read moreeven switched batteries in the phone.

This shop is located inside a coffee shop they are a joined store, I paid $100 for a screen repair…read moreon a 15 plus very quick and fast less then 20 min, however he said it was "after market" phone screens which I know they're not compatible with Apple, after putting my screen on my phone a banner popped up and said it didn't recognized the screen, the screen for me is a little grainy/ makes the color faded a but with my screen giving it the old iPhone aesthetic, since it's not an apple screen my display screen shrunk in size due to that, furthermore there are horizontal lines on my screen which are noticeable when I open my email and my banking app, also the screen is raised a bit as well but nothing really that noticeable if you have a case on, I'd say if you have an apple phone just go to Apple Store themselves they're doing it for $99 and they're Apple parts, I'd say if you have anything other then an iPhone this guy would be your best bet, initially when calling the store no answer but there is an immediate call back no prices listed you have to call and ask for the price

Jose is a super cool dude and hooked me up with a new phone line for a great price and no…read moreactivation fee. He took time to explain everything to me. Would definitely go back for my family's cell phone needs.

Everyone here is amazing... Jose is always very knowledgeable with any questions regarding…read moreelectronics and tech ... absolutely recommended

The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

I had to go in for a quick question about my phone and to see if I needed a new one because of the…read moreway it was acting. Chris was the rep who helped me and he was wonderful! He was patient and showed me ways to lessen my apps and caches to make the phone functional again. He also said he could show me a new phone if I wanted to but his fix would help me for a while. It was so nice to have an extremely helpful person who was not in it just for a hard-sell. Thank you Chris!

Annie and Sophie are so helpful i was on on the phone with cricket more then 2 house but they…read morehelped me less than 15 minutes of walking in the store. very nice customer service .

Ricardo from this store was amazing , kind and all around just a quick and great experience with…read morehim my wife and I switched our phones and he worked on both our phones at the same time and we were done in less then 10 minutes, we're going back to him for our internet soon, if you do go ask for him. Thanks Ricardo

Quick repair with warranty. Best price out ouf 7 different inquiries i made. Open on a Sunday!…read moreresponds quick!

I was very happy with their service. The part for my iPad…read morewas damaged. They notified me the repair will take one more day and gave me a free screen protector for the delay. Communication was prompted. I found the overall experience excellent