This was literally the worst t-mobile location I've ever been to, and not even in regards to our…read morephone plan service. The community of San gabriel is more of an Asian culture, so when 4 Latina woman walked into this location, we weren't greeted by a "hello" by the team. It was silent, minus the club music playing in the background. This location is small, and three customer service reps were at their tables. The gentleman was working with a customer, so two young girls were just sitting there twiddling their thumbs. While we skimmed through their array of phones stuck to the wall. We finally made it over to a rep, who didn't advise her name, and upon advising we wanted to add 3 additional lines to our plan, sat there in literal silence and awkwardness as she took our I'd and looked over the plan. Please note the lack of communication through the 15 minutes we were there was pretty uncomfortable. I finally was like screw this, let's travel to west covina for a better location, when she decided to finally speak up to advise that our plan needed to be updated to add additional lines (which is bs since we just spoke to a cs rep over the phone) and we left. It's pretty clear why we were treated as such because we are not of the community. And now we know better to come to this location for anything moving forward. But because we are not of the community, we are people too. Learn how to be a better customer service rep in a world of diversity because that shit, is ugly.

I Can give 0 star if I could. My parents came to this location every time but this time one of the…read moreemployee that could speak Vietnamese was busy so they called me so I can come to help translate because the employee that was available did not speak Chinese or Vietnamese. Once I came I saw that the employee just walked into the room and closed the door and we just stood there waiting and no one came to asked if we needed help or that we need to wait a little bit longer, but instead we just stood there. I was told that the employee who was available but couldn't help just sit there and were in her phone while my parents waited, once I came, she just took off. Very unprofessional of her.

Had a problem with my IPhone. They were quick and efficient in resolving it. Good customer…read moreservice. Thank you very much!

Worst service ever! They have a customer and ask how can they help me. So I ask to cancel wireless…read moreinternet and to check if the phone line is cancel yet and they won't help and tell you to call AT & T. don't come to this AT & T store. Only come if you are Chinese speaker

This is quite possibly the worst service I've had regarding anything. First off, the kid didn't…read moreopen the place until 10 minutes after opening time, despite being on the phone and staring at me the whole time. Then he opened the door, didn't apologize and spoke in heavily broken English and an attitude like he was doing me a favor being there. He then made a half-hearted attempt at solving my phone issue. I then just left in disgust. Oh and apparently if you aren't willing to upgrade to a new phone you can't get access by calling your voicemail anymore. So Cricket and this outlet will soon be thankfully jettisoned from my existence.

went there asking international texting service and the Asian lady was not helpful and rude. I…read morelooked it up online and it said cricket provides the service that's why i came. However, she was eating her snacks in front of me the whole time when i was asking for help. She told me they don't provide international texting service and there's no way that i can do it. It seems like she doesn't even care about her job and doesn't know who to deal with customer service.

Bought KOD 6888 karaoke machine from this store. The salesman Raymond was so nice, courteous & so…read morepatient to explain the 2 systems & encouraged me to buy the one w/the most storage. He even called me on his day off to help me hook up the machine. His relentless help is hard to come by nowadays. Grace on the other hand, is extremely skilled in tackling the issues encountered. She walked me all the steps to reinstalled the New Pipe, we can now access millions of songs from YouTube. She also took the time to show me all the buttons & described each functions. Amazing service, highly recommend this place!!!

Only selling one system. Not a variety. Have no knowledge of the system or components and what…read moreworks with what...

The SECOND time I have come here trying to get data service I PAY for and which hasn't worked…read moreproperly for months -- and the store is closed when it's supposed to be open. No sign, no nothing. I understand emergencies happen, but that's when other staffers need to step up and at least put up a sign. It would also be nice if staff knew all technologies they sell, regardless of whether they personally have an iPhone or Android. I've been a loyal customer for over a decade and between this and the sharply deteriorating phone AND internet service -- and the complete unwillingness of Boost to provide competent technical support via web, phone OR store, if you wonder why you're losing customers -- this is why.

Stopped in boost mobile to pick up a birthday gift from my son and received excellent service from…read moreKaren she's an asset to the company very family oriented totally went out of her way highly suggest people stop in and make a purchase with Karen

I bought 2 refurbished Samsung Galaxy phones from A&A Phone Care and can say I have been very…read morepleased with my purchases.  The first phone I bought was two years ago and is still working great with no issues. I was afraid it will become glitchy because the phone was an older model but so far, it's been working smoothly without any issues. I was surprised that the moment the owner inserted the sim card, I got service right away from my mobile carrier. I mean, immediately. The phone is truly unlocked. I remember in the past, it would take a few hours but maybe the technology or speed of service has greatly improved over the years. The second phone I just purchased a month ago also works great with no issues as well. I generally do not write reviews right away in case there is any problems with my purchase that needs to get resolved and share with others. But I am here to say that I have not had any issues. Again, with the second phone, the moment my sim card was inserted, it worked right away. It was pretty much in and out on both visits.  I remember to come back to write the review because the owner was very kind and also provided all the necessary accessories at no extra charge above the asking price, which was actually very comparable to Amazon's (but without the membership fee!). The shop also has a good selection of phone cases and other accessories to choose from. What draws me into this business is the genuine kindness of the owners and their willingness to work with me on what I was looking for. Since this business is close to my home, I will definitely be coming back if I need any other phone-related stuff.

Extremely friendly, professional, helpful. Go to them for speedy phone repairs/accessories/devices…read more Highly recommend!!

I bought a couple of items there a few months ago. The service is very friendly and excellent!…read moreAlso, pricing is good and the items are wonderful. Thank you!

Super happy to have got Jasmine on the phone the other day to help with an activation issue for a…read moreclient of mine. Customer service was definitely her specialty! Thanks for the help :)

Good Evening To All My Boost Mobile Customers And To Future Boost Mobile Potentials. I Just Had The…read moreWorst Customer Service Experience With A Boost Mobile Customer Service Representative Named Zach. When I Called In I Asked To Speak With A Supervisor Because I Have Literally Been Trying To Pay My Bill Since 9:01am This Morning. The App Is Not Working And Has Been Giving Me An Error Message All Day. I Finally Decided To Call In To Customer Service To Make My Payment So My Service Wouldn't Be Interrupted. Unfortunately I Got Zach Who Was Rude, Condescending, Very Robotic, Nit Emphatic At All To My Situation. In Order For A Representative To Process Your Payment You Have To Pay An Additional $4.00 Dollars Why Would I Be Charged $4.00 Dollars Extr Because Boost Mobile's App Is Not Working.To Add Insult To Injury Zach Refused To Get Me A Supervisor And Explained Talking To Supervisor Is No Different Then Talking To Him ,He Could Do Just What They Do. So I Am Wondering If Is So High Up On The Todem Pole Why Is He Answering Customer Service Calls This Was Really A Closing Point For Me I Asked Zach For His Employee # Or I.D.# And He Responded He Was Unable To Provide That Because That's What They Told Him Training. Zach Was The Wirst On All Levels. Tomorrow I Am Going To Go Get A Different Provider. Boost Mobile Can Thank Zach And Oh By The Way I Called Back And Got A Different Representative Anna Who Must Of Been Sitting Next To Zach Because She Refused A Supervisor And Then Told Me I Can Transfer You But Where I'm Transferring You To I Don't Know When Someone Will Pick Up. Piss Poor Service!!! Thumbs Down Fir Boost Mobile