Even though they were not able to help me resolve my issue. They thoroughly explained the problem…read moreand we about to provide an estimated cost to fix in the going market price. The staff was nice and honest! Thank you for helping me.

My mom's old iPhone 8 Plus was on its last legs -- the touchscreen would often stop responding, and…read moreshe had to restart the phone using the volume button just to get the screen working again. Suddenly, the volume button also stopped working, which meant she couldn't restart the phone at all when the screen froze. We were looking for a bare minimum solution, to have the old phone be functional long enough to transfer her data to a new phone. I called a few places looking for a simple, temporary fix, and luckily found this store. When I explained the situation, they offered to help with the data transfer instead of repairing the older phone. They temporarily installed a working screen on the old phone, let us complete the transfer, and then even swapped the cracked screen back afterward. They went above and beyond, no other store offered a similar solution besides repairing the old phone completely. I would absolutely recommend this place!

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

great service 10/10 will come again and will recommend services! Great customer service fast…read moreservice many things in store that will come in handy. really great place 10/10

great and quick service. i came in to ask for a screen replacement and he gave it cheaper than what…read moreother stores are asking for. would recommend.

Speedy, affordable phone glass screen fixed! Didn't even need to wait 10 min - will come backread more

在这家办理了Spectrum…read more的家庭网络，经过工作人员的介绍，顺带把两条电话线也一起转入Spectrum的网络，提前和工作人员约好，他们很贴心的安排人把转网需要的东西送到家里，断网时间短，重新激活网络，办理速度非常快，在手机转网的时候，遇到的问题，工作人员也都非常非常耐心的帮助解决，非常专业。 我在所有业务办理完成一个月之后才来评论，因为在完成所有的计划之后，下个月账单，他们也做到了所有承诺的优惠计划。 非常专业 ，非常nice！

4 stars I've come…read morehere sporadically over the years and the staff has always been kind. I wouldn't say their service is the fastest, especially when it's crowded and everyone is waiting for their turn to resolve bills, upgrade phones, or need other get phone-related assistance. But their service is consistent. Yesterday, my sim card, probably 8-10 yrs old, finally flickered it's last attempt at connecting to T-mobile and died. So, I had to replace it and the lady helping me was wonderful. The service was quick since I was the only one there. I'd recommend this location since they prioritize quality of service over speed. But, I'd also recommend bringing your patience if it's crowded.

If incompetence were a sport, this T-Mobile location would be undefeated…read more My wife and I spent five days (Sunday through Thursday) calling multiple T-Mobile stores searching for a specific screen protector. This location was the only store within a massive radius claiming to have it. Great start, right? Wrong. Because the replacement required a manager on site, we did the responsible thing: we called every single day to ask if the manager was present. Each day, employees confidently gave us the manager's "scheduled hours." Before driving out, we also confirmed twice that the product was still in stock and that the manager was there. Spoiler alert: The manager was never there. Not once. Not even close. After four days of wasted time and false confirmations, we finally got the manager on the phone Thursday evening. Instead of clarity or accountability, we were greeted with a terrible attitude and zero customer service skills, and--without hesitation--were told that the product we had been calling about was never there in the first place. So let me get this straight: * Employees were repeatedly sent to give out fake schedules * Customers were misled daily * Inventory information was completely wrong * And the manager's solution was... attitude? Honestly, what kind of manager disappears for days while their staff fields the same frustrated calls over and over? Is he managing remotely via vibes? Carrier pigeon? This isn't just poor customer service--it's systemic mismanagement. If you enjoy playing phone tag, being lied to about inventory, and getting brushed off when you finally reach someone in charge, this is the place for you. Otherwise, save yourself the headache and go literally anywhere else.

The staff helped me all the way through! Clean store. I was able to get everything I needed . Thank…read moreyou

Always helpful, friendly, and efficient--great service every time! Highly recommend coming here.atread more

I Brought my iPhone 13 here after it wouldn't turn on after charging. I went online and did all…read morethe things Google said to do.. I tried the forced restart , plugging in to my computer , etc. after a couple hours of tinkering on my own I decided it was time to get some professional help. My old spot where I used to take my broken phones was no longer in business so I brought my Phone here. The tech who helped me , I think his name was Bobby, was super polite and professional .i had some parts from the motherboard burnt out and needed replaced. The estimate was reasonable enough and lucky for me they had the parts in store. My phone was ready in a couple hours and I was so relieved to have my phone again! Super glad I found this place they really seem to know what they're doing.

Bobby took care of me and my phone. Had my iPhone 14 Pro with a shattered back glass. He made sure…read moreI was taken care of promptly. He is a true professional and a master of his craft. Would recommend anyone come to get their iPhone repaired. Thanks again Bobby!

This is a long overdue review as i have been coming to this store for years. What can I say eh? I…read morecan be quite lazy. 1. The place is clean and very organized. Not like some stores where merchandise are disorganized displayed. 2. Awesome customer service. I am most grateful that even when they have customers waiting for help, the sales person/store manager/store techs are still patient and answer questions and help the existing customer(s). They do not just "move on". Definitely the store of my choice.

Amazing customer service! The team here goes above and beyond to put the costumer first. I would…read morelike personally thank Edwardo for being so helpful and showing a very good face for T-mobile.