Oscar really helped me with my device had issuses he is very nice & explained so I can under. & always with a smile come to this verizon location in monrovia is & ask for Oscar read more

Absolutely amazing experience at this Verizon location on 4-9-26. First of all I want to start by giving a special thanks to Oscar. I was in and out on a Thursday afternoon in less than 10 minutes. Oscar right away helped me with setting up mom's old iPhone. He was kind and helpful. I've been at this location twice, and I can truly say that the whole team has always been professional and knowledgeable. read more

Place was amazing. They helped me adjust my plan to include international so I can go on vacation.thank you Mat

Great customer service, they were prompt in addressing us and checking in with that status of everything. Matt was great and excellent at applying a screen protector! read more

I came in to transfer services from ATT to Verizon. I came in to get information and Angel answered all my questions without making me feel rushed. He assisted me with calling Verizon to activate an offer that had expired. The process took some time but he was very accommodating. Thank you Angel for the help! read more

I've been to this location twice and the customer service I have received and have seen is excellent. The staff is courteous and professional, even when the customer is not very polite. I will be back when needed. I recommend this Verizon location. read more

Verizon - Verizon located on Huntington in Monrovia California between FEDEX and Taisho. - Mobile Phones Near Me - Monrovia, California

Slowest employees at any Verizon store I've ever had the displeasure of entering. They can't seem to do anything without having to run to each other with an iPad. read more

Dishonest sales practices. I went in to upgrade/replace my iPhone and I was signed up without my knowledge for several expensive monthly services I never asked for, did not need or want, and was never told about. When my monthly bill came in with all the new expenses, I called Verizon who removed them and fixed the bill, but I won't be using this store (or any in-person Verizon or Verizon-affiliated store) again. read more

The service at this location has been a horrible experience!!! I would highly recommend not going to this location unless you have hours to spend waiting to get help and when you do get help, it's subpar at best. Sadly disappointed at every level. read more

Michael and Oscar for absolutely fabulous I went to another store in San Marino which I was treated not so nice so I left fuming mad and I was so happy when I walked in and these two fellas help me so wonderfully and fix my phone so speed please I am very grateful thank you for having such wonderful employees that will help you when you need help many thanks Janice read more

Michael and Matthew gave us a quick solution to the issue we had. Thanks for the great service and fixing the issue.

So unprofessional workers. Instead fixing my phone the guy went to my yelp without my permission and asking me to rate them and giving them 5 stars.they couldn't even fix my phone problem. read more

This is an Unethical Business would riff off their customers with many " bait and switch." for high profit. Verizon has taken no action to correct the business, it might take both to dance. Whatever prices were quoted, you will get stuck with long term contracts being billed quite a lot more . This business is a thief robbing their own customers, and they are running a fraud business. Quite a lot of one star ratings. Possible ratings mostly are fake by hiring people to do fake ratings. They offered to setup screens protector ( cheap- easy crack - factory warranty with your own mailing cost) on 4 of my phones, but it was ended up charging $70 each while Amazon.com was just long lasting and high quality for $6. read more

Came in to get my SIM card fixed before my trip. Brenda was super helpful and efficient.

Denis and Matt were fantastic. They added to my plan and set up my business account efficiently and effectively. Thank you!!

Great customer service . Recommend to anyone that wants great service. Also fast and efficient service.

This place was amazing they have patient reps that really make sure to take care of your needs. I will recommend this place. Staff is patient and knowledgeable. read more

Great service coming back for iPad thank you for the service they are very patient come see Matthew

Amazing service. Thank you Michael he helped me trouble shoot my prime and take care of my issues

Rarely have I had such terrific customer service as I recently had at the Monrovia Verizon store. I went in to talk with a representative about Verizon internet and was helped by a young lady named Marlene. Marlene was friendly, professional, very knowledgeable. She coached my on how to set up my new modem and gave me her phone number in case I had any trouble setting it up. I will certainly be using this Verizon store, and specifically Marlene, for any cell phone or landline phone and internet services in the future. Marlene is a great asset to Verizon!! Laurie H. read more

9/13 I worked with Michael and Matthew who in less than one hour opened a new account for me, upgraded my phone and gave me tips on how to use it. They saved me money, worked quickly and honestly and did a great job. They are both personable and professional. Verizon has Michael driving from store to store and I see why: he has great people skills and knows his product. Well done Michael and Matthew and thank you for saving me money and time. read more

Great service. Needed help transferring all my data to new phone and Brenda was courteous and very helpful.

I love my local Verizon store. Wonderful customer service well taken care of by Anthony and Michael. Don't miss out on wonderful customer service. Don't miss out on the best. read more

Verizon - iPad iPhone - Mobile Phones Near Me - Monrovia, California

We worked with Tony and he was great! Highly recommend. He helped me reduce my bill and was very patient, answering questions and explaining things in different ways to make sure we understood everything. It was definitely white glove service, and we'll be going back to him again for help. read more

I switched to Verizon from another carrier, I went in and was greeted by Alex V, he was extremeley patient and understanding. I had a lot of questions and my transfer was a bit more complicated than most, he was extremeley knowledgeable and knew what he was doing. he would clarify any concerns I had. He made sure I walked away fully set with my new phones. It was a long process, but he made sure I understood every part of it. I got so many discounts, that I am extremely pleased with my service. Like to give a shout out to Anthony I, who helped who helped me prepare for my visit. Thank You read more

This is a review of the Pasadena location on Foothill- I worked with Ryan at the Huntington location and he was immensely helpful- A model human. But people need to know about Antwone at the Foothill location. I took my 80 year old mother to this location today to get a long awaited new phone. We were the only ones in the store and had the most horrific and almost dangerous experience. Antwone was the only employee in the story. He couldn't be bothered to look up from his screen, barely looked at us and was immediately rude to my elderly mother. She had to ask him several times to speak up and talk above a whisper. Any time we asked a question he was clearly put out and aggressive. Then, after refusing to help with an issue we were having with a devise- he became so insecure about his lack of experience he yelled at us and kicked us out of the store. Screaming the letters of his name as we left. We were terrified and worried about what he would do next. My 80 year old mother was in tears. I've asked to talk to a manager and have not heard from anyone. Antwone should be be allow to face containers- he's aggressive and wildly short tempered. read more

I received exceptional service this morning at Verizon, Monrovia. I couldn't make calls or receive calls on my cell phone since yesterday. Tony helped me and only took a few minutes to fix the problem. I feel so relieved since I use my phone mainly to work with clients. Very grateful for your knowledge, Tony, and your courtesy this morning. Thank you, Rose read more

When in for assistance and the representative that attended me was very helpful. Good service

Grossly overpriced for mediocre service save your money and go to spectrum at least the price reflects the products and services aside from all that you have the nerve to charge customers 10$ just to help them on the phone since when are the customers now in charge of paying there salary for employees now it's already there job to help us now we have to forcibly tip 10$ everytime we need help on the phone because your service is always bad read more

Pls see Ms Brenda here because she has first-in-class service experience! I had a big problem / I switched from T mobile to Verizon yesterday and the team member there did NOT even put in the new SIM card ?! She helped fix it & I'm grateful WHILE multi-tasking with other customers who had the similar problem ... thank u! read more

Had the best experience at this verizon location. Marlene was very knowledgeable and helpful. She made the process so easy. i definitely recommend coming to this location and speaking to marlene read more

Mike was great and very attentive made my transition from T-Mobile easy and pleasant. thank you

I placed an order to upgrade my phone and pick up the new device at this store with it 2 hours of my internet transaction. After 2 hours of waiting called the store to see what time I could pick up my phone and I was told by the end of the day. By the end of the day I called and was told usually takes one day or two for express check out ( fedex is faster just for further reference) It's Tuesday, 3 days after my purchase and never heard from the store. Btw On the website it said the phone was on stock. Next time look for a corporateVerizon store don't go to this one. This is just a auth retailer Update. I got an email that my order was cancelled because I never picked up my phone. Be aware of this store read more

Service is mediocre. They don't answer your questions to where you can understand it. More so to get you out of there fast . I didn't like the vibe. But love my new phone! read more

I had a great experience upgrading my phone and that's thanks to Anthony. He was knowledgeable, professional, and honest. He didn't seem bothered with my questions and was patient throughout the entire process. I never felt like just another sale. He truly took the time to understand my needs and helped me find the perfect option. I definitely recommend this store because of the great service he provided. read more

We purchased an iPhone 14 max at this store, we got insurance on it and a screen protector. The sales rep assured us that if the screen cracked, we'd get a new protector at no cost. Sure enough the screen cracked and we had to file an insurance claim. We brought the new phone in and they wanted to charge us 40 dollars to do the transfer and also replace the screen protector. When we mentioned what the sales rep told us previously they said that this store is under new management and refused to honor the previous agreement. Beyond the fact that they wanted to charge for a screen protector, they refused to transfer the information to the new phone. Terrible store, avoid. read more

Walked in and and the reps were just chatting with each other. I was interested in a new phone/line and they said they're short on stock. I didn't even tell them what phone I was interested in. Terrible. read more

Great service, friendly and efficient. No waiting! It was a pleasure working with the staff.

In trying to upgrade my phone, I called Verizon and arranged all of the logistics. Asked to have the phone picked up at the local store. Not realizing the nightmare that was ahead. I have had to cancel and redo my order 4 times. Come to find out, that was because the store would not complete their end of the process. They are supposed to confirm on their end and then complete the order and notify the customer for pickup. They failed to do anything even though the device showed that it was available. In going in the store, I asked if I was to cancel my online order and do the order through them, would I be able to get the same deal and payment and they said yes, with an additional $150 in "fees" on top of the taxes to be paid. There were at least 4 employees lounging around and they really didn't care to even try to help figure anything out. Buyer be aware you will most likely get taken advantage of here. I can't even imagine the upsaleing they do. read more

I walked into the store with a phone that quit on me. Angel was beyond helpful. Good listener, great suggestions, positive and helpful throughout the entire replacement process. I can't say enough great things about his customer service and professionalism! He truly lives up to his name...Angel!! I have found my Verizon store. Thanks again! read more