Angie was amazing and more than willing to go the extra mile! I had come in to add a SIM line to my existing phone, as I just started my real estate business and needed a separate phone number and voicemail. She gave me a few choices and took care of hooking it up all within 20 minutes, even overcoming a technical representative telling her that it couldn't be done. Her commitment was awesome, as she ended up calling another agent and even offered some tips to them to get it set up right! Now the truly phenomenal part. I wanted to have a phone number that would work to my marketing advantage, where I could substitute words for the digits to go along with my business motto. She was extremely patient and shared in my excitement about finding a number that I could turn into a phrase. In fact, she spent the better part of an hour going through the phone numbers in the system, even helping me brainstorm possible words to use when my desired ones were not available. Hands down one of the top 5 customer service encounters I've had in my life. Go Angie!!! read more

Worst t mobile to do business with. District Manager Noe is a real piece of work. Super rude loud and obnoxious for no reason. When visiting this store I could hear him in the back room yelling and throwing things around. Employees always on their phones or standing around. When greeting customers it's very blah and monotoned. Very much thinking of switching to Verizon after visiting this store and I've had t mobile for over 10 years. I did not want my internet due to it not being available in my area and Noe still let them sell it to me it does not work in my home and now refuses to return it or give me credit for the months I had it and couldn't use it. Horrible service and experience all around good luck if you are coming here and looking for kind and honest people and business. The only good employe (the old store manager) no longer workers here. read more

Walked in looking to upgrade my phone. Kai was honest and gave me great advice on how and when to upgrade. Thank you

I came here with an issue that was giving me a headache. They were able to help me solve the issue.

After visiting AT&T, Verizon, I went into T Mobile in Duarte (near Target). I ended up with 3 new phone lines & 2 new phones. Best customer service! I changed my current phones, plans, & felt like I made a great decision. read more

I had the best customer service experience with Erick at the store helping me unlock my phone. Plus he helped me with calling into Customer service line (thank you Sal) to cancel my daughter's number (she had moved) to be sure I won't be billed, as I just reported it lost. read more

Noah, thank you for the kindness you have shown my MIL. (You know what the challenges were.) Not only did you help her for multiple days but weeks. You went above and beyond when you did not have to. I appreciate you so much for looking out for her to ensure she had a phone for safety reasons. We were not expecting this type of service and you were wonderful. Shout out to Angie too! read more

Overpriced 3rd party Screen came out badly defective and glitchy. It has a mind of its own. It was replaced for an iPhone 12pro max that was needed for trade in, and ended up being stored away for non OP. A year later when phone was ready to be used again, it was unbearable to use. Duarte location did not want to help at all due to their 1 year warranty. Will make sure to never come here again and will spread the word. Thanks Need longer warranty. read more

The employees lie and use unethical sales practices to make their quota and they do not carry items for the T-Mobile Tuesday promotions, telling you to go to another location which is incredibly inconvenient. Terrible location and workers. I do not recommend. read more

Normally, I do all of my T-Mobile business online, but my wife and I apparently made too many humans for the online service to handle, so when my daughter turned 15 and finally needed a phone, I had to go into a store, and the Duarte store is near my home. My plan was to get an iPhone SE on a new line. The SE isn't the best phone, but it's enough. At the store, Jennifer "JLo" helped us. Jennifer looked into the SE promotion I was interested in, but it turned out to be an "online only" option. Sad, right? Wrong. Jennifer told me about another promotion where I could buy two new phones, get one phone free as well as an additional line as no extra cost! My one son (we have lots of kids, remember) was still using my old iPhone 6, and I had planned to upgrade his phone at some point. This gave me the perfect opportunity. I walked out of the store that day with two iPhone 14s, and an additional line for about what I had planned to pay for just the one phone. Through the entire process, Jennifer was polite and professional, and I left the store feeling like a valued customer. The next time I need to get a new phone, I'll stop by the Duarte T-Mobile store. read more

absolutely horrible service. the worker gave so many hidden information. never mentioned anything about credits until the end.

My husband and I came in this store to upgrade our phones & the guy (didn't catch his name but it was today around 2pm) gave us 3 options. And we chose to keep our plan and pay off what we needed to pay off right there and then, but the employee was being aggressive almost like attacking us as to why we didn't go with "the better option" which was add a line and get the phone for free pretty much. He even asked my husband "So you would rather pay for this much than get this phone for free? Why is that?" WHY THE F NOT. If he's not paying for our shit, why ask that kind of question. You want to sell? Yall gotta stop harassing your customers like that and just give us what we came in for. read more

I switch my internet service around 2-3 weeks ago and the guy who attended to me was pleasant and told me to come back this week so he could help me sign up for the promotional rebate they had. I went to their store this afternoon and when I entered, literally no one was in front of the store and this guy literally just emerged from behind the store. When I explained to him the purpose of my visit, he told me that I can apply for the rebate online. I told him I understood that but his co worker told me to come back so he could help me navigate through the application online. The guy literally said "we don't do that, and redirected me to do it online. Like seriously, he didn't even give me the web page to do it. Like he was too preoccupied in the empty store to take a few minutes to guide me. I literally had to call customer service to assisted me through the process. read more

Love to be part of this team! Everyone is amazing and excellent customer service Will definitely go back read more

The associates that are so awesome are Noah and Temo. They're the best. I really appreciate their niceness. And Dayilah is sweet and considerate when she helped me.Great team you guys have at this spot. read more

I'd give them 0 stars after our experience there. First of all everyone needs to know that this is NOT a T-Mobile store. It's a 3rd party store as I found out through corporate. My fiancé and I went in to get her a new phone for which she was going to buy out in cash. The sales representative insisted that she could trade in her old phone and would be upgraded to a new one for free. According to him all we had to do was just pay the taxes on the new phone. There was no paperwork Filled or any signatures provided to them. My fiancé got the new iphone14 and all her data was transferred over. She only paid about $100 in taxes and we went home. Next week her phone bill came in and it had tripled in price. We called the store all day and no one answered. At that point I reached out to corporate for help. Apparently this store is not official and the sales guy had changed her plan and financed the phone out to her. Why?....So he could make commission on it and get sales points to meet quota. We had to escalate the issue to upper T-Mobile management who helped us changing back her plan and gave us some of the money charged on her bill in credit form. It was corporate upper level management that gave us all the right information and mentioned that these 3rd party stores are doing this. In the last year T-Mobile has closed more than 1000 stores due to this issue. My Fiancé and I were very thankful to have them help us. However, we still had to go back to the store and pay the phone out in full price to prevent the financing charges. When we went in they made us wait over an hour even though 2 reps were busy doing absolutely nothing, including the manager. I asked to talk to the store manager and told him what had taken place at HIS store. I mentioned how we had been mislead and how his employee had changed account plan without her consent. And To NO surprise this guy was non responsive to my grievance and didn't seem to care. I wasn't being mean, loud or rude and yet, the guy didn't even blink. He didn't even apologize and just asked how we were going to pay out the remaining balance on the phone. This store and their employees DONT CARE about the customers at ALL. I'll never go back to this or any 3rd party T-Mobile store. Such a bad experience and management seemed to know that this happens often enough not to give a damn. I'd avoid this place like it's a non treatable plague. Hope it gets shut down for taking advantage and misleading people into bad financial situations. read more

T-Mobile Authorized Retailer - Danger! This place scams customers, not an official T-Mobile store. - Mobile Phones Near Me - Duarte, California

Came into the store this morning to get a cheap flip phone for my mother in law who can't use smart phones. The phone was $95 and when we were rung up, realized there was a $35 upgrade support charge. So I asked the rep if that can we waived and he said no. So I asked if I bought the phone online, would that fee be waived? He said no - there is that upgrade fee regardless. We bought the phone and walked out. I felt like he wasn't telling me the truth so I called T-Mobile right after and was told that if I ordered myself online, I could not incur that $35 fee. The rep on the phone did give us a $35 credit towards our bill due to being lied to by the store. If the manager is reading this; please either train your employees or make sure they're not lying to clients. read more

They told me T-Mobile only pay $50 to trade in iPhone 5 for iPhone 12 pro max, $230 to get iPhone 12. While the website show that you will get $230 credit for both iPhone 12 pro max and 12 if you trade in iPhone 5. I should search Yelp before I came here. Never come back. read more

T-Mobile Authorized Retailer - T Mobil website - Mobile Phones Near Me - Duarte, California

amazing new team & awesome promos!!! the new team there is better than the last they are all welcoming and helpful read more

I love this T-Mobile location. My husband & I always go to this T-Mobile location when we need accessories, or have questions regarding upgrading our phones. We have never encountered any issues at this store. Every time we walk into the this TMOBILE store they the reps are very polite, welcoming & friendly. We just recently upgraded to our S10s & Sheena took care of us she is super friendly & very professional. Overall we were given exceptional customer service. She made sure she assisted us every step of the way. Thank you! We love our S10s read more

I picked this location to join t-mobile because it was close to my house. Angie, the sale person was very polite, and answered all my questions like a pro!. She took care of everything and I left feeling good about my choice Mike M. - Pasadena read more

Brian (and Ian) was amazingly helpful. The store really cares about their customers. Brian provided such incredible customer service during a complex carrier switch (to T-Mobile), added a great new phone and helped with a plan change. He was calm, organized and really made us feel confident in our decision to switch to T-Mobile. Thank you so much for providing such an amazing customer focused experience. We highly recommend swinging by the Duate T-Mobile and asking for Brian or Ian!!! read more

Super rude customer service from denis, he was so snobby and just gave nastiest facial expressions when I was being super polite and asked a couple questions, then proceeded to not want to help me read more

If I could leave a 0 I would. I went in with my husband to transfer a line into T-Mobile. There was 3 ladies up front with 0 guest none of them greeted us. Finally one of them said I can help you. Once we let her know what we needed she said one moment and walked into the back room for 20 minutes and never came back. The other 2 ladies started to help another guy and I asked her where the other girl went. She went and came back just to say "sorry she's not having a good day and we can't help you with that here. You can try at another store" I get it but communication is key. Why have us sit and wait for nothing. read more

The customer service at this store is horrible, the room is full of customers and the managers just stay in the back doing who knows what. There are seven customers waiting well only two associates are working with two other customers. If you can avoid this I would do it . They come out and say someone will be with you shortly after 45 minutes. read more

Always helpful, fast, convenient, and friendly staff. Only T-Mobile I go to and never been disappointed leaving there

Angela rocks! Love her attitude and enthusiasm she is awesome to work with! T-Mobile needs to give her a big raise!

Horrible service upon walking in was greeting by both staff members but soon to realize one girl was flirting with her customer talking about festivals and family members well the line increased of people needing to be helped. This t-mobile is just sad the employees had no concern for urgency or any type of caring for other customers besides the ones they started a conversation with id give this place no stars if possible. The female employee needs to get a partner on her own time not store hours!!!!!!!!! read more

Wait time is ridiculous.waited 1 hour to talk to one of the 2 employees who then directed me to a corporate phone number because he didn't want to fix my problem.went to Arcadia store and go things straightened out in 10 mins read more

Definitely would recommend this T-Mobile store if you have any Problems. Walked in thinking that I would have a hefty deposit fee, since I'm getting 5 lines, but come to find out Kevin and Sheena was really helpful and explained everything to me in details. The process was very quick, and they even stayed after hours to finish everything up and make sure we left all setup and satisfied. read more

I had the craziest moment at this store with a manager some years ago I find myself back at the store, because I did not want to go to Arcadia and just got there almost the same treatment as I did some years ago I guess this store got badness written all over it that will be my last time stepping foot in your store read more

Good customer service , choices of plans , T-Mobile Tuesday . Affordable high speed WiFi read more

I really want to give this store no stars but you can't this store needs better service autumn was amazing she has great service but Marco needs some coaching he was very rude to me and then when I went with my boyfriend he was rude to him we did a warranty exchange and bought a new phone when we went to pick up the phone he told us we had to bring the other phone back when we bought the other phone they transferred the info and reset the phone and kept it . We explained that and he was still set on us returning a phone we didn't have. Marco then called the police on my boyfriend and told us he didn't want to do business with us. Long story short shouldn't there be notes in the file that he should of looked at and not been rude. I'm very disappointed in the way he treated us and will never go back to this store again. If you do go don't do business with Marco ask for Autumn..... read more

My daughter and I went in last night to upgrade 1 phone and ended up getting 2 phones and 2 watches. It was the best deal and the rep Sheena was great very nice and thoroughly explaining everything. Leo was also a nice employee. We watched them take care of 6 customers within an hour and everyone left with a smile.. I would recommend going to T-Mobile and definitely ask for these 2 and you will not be disappointed.. read more

I live in West Covina, and I love to come to this location in Duarte. They comply to all Health Department regulations in regards to Covid-19 which makes me feel safe. Everyone is really knowledgeable in every aspect and very welcoming. The vibe is just amazing here, I've talked to everyone, but Eryn has helped me multiple times, her knowledge and customer service is phenomenal. I literally recommend this place to everyone, you won't be disappointed! read more

My name is Marlena I usually will go to the T-Mobile store off Huntington drive in duarte there's a manager there by the name of Patrick. There is never been a time that I haven't gone into the store that this young man has not been able to help me with all my problems concerning my phone. Even if they're the stupidest questions he never gets upset he always fixes it. His name is Patrick he's a manager and he has good people skills good communication, he's just all around good kind of kid thank you. I wish everyone could be like this. Thank you for helping me no matter how serious or how useless the problem is you never seem to get angry thank you read more

I found myself caught in a dilemma for a suspected identity theft and trying to obtain a evidence/documents to submit from a police report was daunting. I was I felt I was given the runaround, like a ping-pong and find very frustrating. Leo Bardo, one of the staff at the Duarte branch used most of his resources within his reach andWent beyond his expectations to help alleviate my situation. He was very patient and showed was very calm and his composure. I am grateful to have met the apartment during this difficult situation. read more

This is my second time coming here to buy a phone. And I must say, Miguel absolutely killed it. He not only made the entire process a breeze but he also made sure that I understood everything regarding the contract details. I couldn't be happier with the phone and plan I got. Thanks guys! Oh, and Jlo is amazing as well! read more

I rarely am surprised by great customer service, but I want to thank Sheena for helping me. I was greeted by the staff walking in and they were helpful from the start. I was having issues with my phone, and Sheena even with all my questions and constant wanting her to look at something else she always was happy to help. I was here for 45 mins and they helped me every step of the way. Thank you I recommend asking for Sheena, but all them were so helpful as well just ask for anybody and you will be helped. read more

I had to get a new phone in the middle of the Covid 19 pandemic in order to keep my "Essential Business" running. The staff at the store was extremely helpful. I am thoroughly impressed. In order to keep themselves and others safe, they are strictly adhering to social distancing, they have sanitizer available at the entrance for guests and they are limiting the number of guest to 2 in the store at a time. That's the long way around to getting to my point. A phone/data swap can take a long time an hour or two depending on how much you have on your phone. In order to keep things moving and care for as many guests as possible, the manager made several trips out to me in my car to take care of my needs in light of the fact that there were already two guests the store. Thank you for your part in keeping us all safe read more