PJ and his assistant was very helpful with taking take of the issue on my iPhone. They were…read moreknowledgeable also.

The promotion was a choice of four different hats, which was more than I expected. I love anything…read moreT-Mobile and while vacationing on the Big Island, got two free blankets for the grandsons. Today, I found out this T-Mobile is a company store and gets the most and best of everything. I think I'm going to make this my go to store for all my cellphone needs!

Great help and service they answered all my questions and helped me pick out a good planread more

Came in without expecting much but got new phones, new plans, a great deal, and great service…read more We walked in an hour before closing (I know it's every employees dread) but the team was quick and got our phones traded. Knowledgeable and helpful!

I came here back in November 2025 to get a new iPhone because I was tired of using the same beat up…read morePro 13 I had. I also wanted a cheaper bill, which I now 100% regret. I planned to switch to T-Mobile but thought I'd first see if Verizon had a better deal. This was a MISTAKE. I was approached by some heavyset dude with glasses and a big grin who introduced the idea of switching to a Verizon business account because it's "cheaper". Don't listen to this BS! It has been a total nightmare. They (the guy in glasses and the General Manager whose name I won't say) convinced me this was the best option because I would get a better deal for home WiFi and my phone. Complete garbage. This plan is loaded with additional fees, large upfront costs as well as taxes, and the internet router is very expensive and exceptionally slow. The WiFi speed is nothing even remotely close to the slowest charter spectrum speed available. No big deal right? WRONG. I immediately sought to cancel my business internet, which has yet to actually occur it seems. I was told that I cannot give the router back to the store to return the router. No. I must send it back via UPS and go through an extremely irritating process of taking to some random person in India (or whatever country) to complete the process. But before any of this, I had to spend an unknown and significant amount of my time waiting and getting "support" over the phone with these people who barely speak English to cancel the internet. The cancellation NEVER HAPPENED. It is still on my account and charging me for this service. This is after numerous efforts to cancel this horrible feature on my plan. They claim the warehouse has to receive the equipment to close and remove this from my account. This is after I gave them all of the information regarding the equipment return. I also was assured by multiple phone workers that I would longer be charged yet here we are. I was so pissed one day that a support service worker sought to give me 50% off on my bill for 24 months! Of course I agreed. My recent bill however has the addition of $152 pertaining to the business internet. My bill thus came to $170 and this was the initial month to include my discount. Verizon's customer service has either always been terrible unbeknownst to me, or the customer service has exponentially plummeted due to cutting corners and using offshore workers who at times can barely speak English. The general manager has virtually no power to help you. He himself must call these offshore workers to get anything done, and he will direct you to do it yourself. Things did not used to be this way. I'm okay with doing it myself, but these people have assured me on multiple occasions that I would not be charged anymore and that the business internet line and service that I have never even used nor have the equipment for would be canceled and removed from my account entirely. This has been lie and a scam. I need my refund ASAP.

Horrible! Came here at 9:30am and they're not even open. It says they open at 9:00am. Waste of my…read moretime and gas.

Good customer services helpful , and helping me allot…read more Thanks the employee names Samson helping me switch the phone data to the new phone, I will recommend my friend come too Ty.

This is quite possibly the worst service I've had regarding anything. First off, the kid didn't…read moreopen the place until 10 minutes after opening time, despite being on the phone and staring at me the whole time. Then he opened the door, didn't apologize and spoke in heavily broken English and an attitude like he was doing me a favor being there. He then made a half-hearted attempt at solving my phone issue. I then just left in disgust. Oh and apparently if you aren't willing to upgrade to a new phone you can't get access by calling your voicemail anymore. So Cricket and this outlet will soon be thankfully jettisoned from my existence.

Jose is a super cool dude and hooked me up with a new phone line for a great price and no…read moreactivation fee. He took time to explain everything to me. Would definitely go back for my family's cell phone needs.

Everyone here is amazing... Jose is always very knowledgeable with any questions regarding…read moreelectronics and tech ... absolutely recommended

Meixin, the Verizon rep, was amazing in her technical support and providing me with all the options…read moreI had. I came in stressed because my old phone crashed and was looking for repair options. Once she patiently explained all of my options & current plan benefits, I decided to trade in for a new phone. She rushed to backup my data, as my phone screen was looking to go out any minute, and setup my new phone. She never rushed me and patiently went through all of the steps to make sure my new phone was running. She even help setup a few features for me. As I came in worried about what I was going to do for work, as my phone is a big part of it, she helped me leave the store in a good mood. Randomly picked this store, as it was near my work, but it will definitely be my go to spot for Verizon in the future. And Meixin correctly pronounced my full name!!!

I've been to this location three times and they have had a sign up saying that they are going to be…read moreback later. This is during business hours. I'm not sure why, maybe I'm just there when a single employee is going to the bathroom and it's my bad luck.

Excellent experience at this Total Wireless store! The staff was friendly, professional, and very…read morehelpful throughout the entire process. Rex and Ronald answered all my questions and were super helpful and quick! The small store was tucked away in the corner of a small, busy plaza but was clean and organized, and customer service was outstanding. I highly recommend this location to anyone looking for reliable wireless service and great support.

I had a great experience with staff member ronald. He was extremely helpful, took the time to…read moreexplain everything in detail.

Read the fine print! "Low price guarantee" might not apply to common services like iPhone battery…read morereplacement. Called in to get a price on replacing an iPhone battery. Was told minimum service fee was $200. I mentioned that Apple would replace the battery for $89, expecting the low price guarantee would kick in. Was told that I should go to Apple instead as Apple sets the prices at this shop and they have no control over that. Low price guarantee out the window! To be fair it's somewhat suggested in the fine print in legalese, so don't waste your time if you're in a similar situation Only after this experience did I check Yelp. Noticed that many of the Yelp Elite reviews are similarly one-star. Makes me think that many of the five star reviews might be bought, fake, bots etc

SCAM!!! The people as Asurion are unhelpful, heartless robots. NEVER do business with them. I am…read morecancelling my Verizon insurance as a waste of time. After keeping my laptop with a broken screen for 3 weeks, they tell me they can't fix it and will buy me a new one BUT WON'T SEND ME MY ORIGINAL LAPTOP BACK. Or, I can have the broken one back, but they won't pay for a new one. I don't know about this particular store, but if they do business with Asurion, I wouldn't trust them.