They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

Amazing customer service!…read more Last week, I came in to preorder the iPhone 18, and Oscar walked us through the entire process. He made everything quick and easy and was extremely helpful with any questions we had. Once I received my phone, I came back in, and Steph approached us right away. She was so helpful and assisted my boyfriend and I with transferring all of our data to our new phones. Both Oscar and Steph were incredibly welcoming, friendly, and had such awesome attitudes. They made the whole experience easy and stress-free! Thank you again, Oscar and Steph!

Don't come here for T-mobile Tuesday items. They aren't an actual T-mobile store but an authorized…read moredealer so they don't get the free items. They must be tired of hearing about it because when you ask, they get super defensive and start making up things like saying "it's illegal for us to put up a sign saying we don't have __ today"

Outstanding and honest! Came in and charged me an appropriate amount to completely revamp my phone…read moreand change the battery and then when I came in again with my daughters phone expecting to have to get the same he told me that I didn't need anything and changed some of my settings. He literally was honest enough to say it was a Settings issue and that I didn't need to spend any money. That is great service and I will be coming back to him for all my phone issues

Very clear about options and suggestions, great attention to detail, quick service, and great…read moreprice. Will definitely recommend to friends and count on them for all my future phone help needs. Nice to find a reliable place in the neighborhood :) While I waited for the repair, everyone raved about their good experiences here.

Caesar was so nice and helped restore my number onto my phone after Apple had to wipe my data for a…read morerepair. They couldn't do it at the Apple Store but he did it in under 5 minutes! Thank you

Amber helped us -- she was amazing! Extremely knowledgable and was so patient with my family while…read morewe were being indecisive about which phone to upgrade to. The phone was out of stock so she also helped find which other locations we could pick up from day of.

LatinX owned and operated little gem…read more Clean and friendly! This space is shared by West Coast wireless, Pasadena roots and Chula Cafe. You can get your cellphone needs met, get you a plant and a coffee all in one place! The staff is very friendly! Pasadena needs more places like this where our community can get help with their phones which are something we use in our daily lives. The folks here are bilingual and have such patience and knowledge. Pasadena roots is LA times famous! I have been following their pop ups and I still have one of the very first plants I bought from them. Chula Cafe has a section and has a delicious iced coffee and regular coffee menu. I had the Rose Matcha green tea and it was delicious! I really hope they stay long and that the city of Pasadena can support businesses like this that mean so much to our spanish speaking and first generation latinx community!

update, if you want nothing but problems with your phone take it to West Coast Wireless. I think he…read moreeven switched batteries in the phone.

Great customer service and an amazing job done! I went to…read moreother metro stores and most of them so far I had not so pleasant experience But this store and people working are so helpful so friendly and very reasonable My phone was locked because the password on it which I never did assign , anyway this gentleman working here was so patient and helpful that he spent close to 30 min trying to find a way to help me find the password and Change my sim card to my new phone. This place is awesome Thank you for an amazing job you do!!

Jose is a super cool dude and hooked me up with a new phone line for a great price and no…read moreactivation fee. He took time to explain everything to me. Would definitely go back for my family's cell phone needs.

Had no intention purchasing a phone plan, came across an associate from Verizon named "Derek" on my…read morecommute to the parking lot. Convinced me to come inside and check out a few specials they have going on. To say the least, you will leave the building with a confident purchase and a great understanding of your rate. Not overly ambitious for a sale, just confident in answering questions you may have. Great environment , quality salesmen and great phone service #TeamVerizon

The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

I had a great experience with Erica at the store today. It was really busy and I had to wait a…read morelittle bit, it was worth it. I got the great deal I expected on switching to a 2 line plan, and a bunch of discounts with the special, on screen saver, case and and an extra case and screen saver for my other existing phone. I chose the phone she recommended. I'm really pleased about how it worked out, the first case she pulled out, I also chose, so much better than online.

Annie and Sophie are so helpful i was on on the phone with cricket more then 2 house but they…read morehelped me less than 15 minutes of walking in the store. very nice customer service .

I wholeheartedly recommend Jessica Valencia at Cosmo Repair. She's the owner and an excellent…read moretechnician, and it's a pleasure to support a small business where you can actually reach the person who does the work -- by phone or text. Jessica has been in business since 2008 and has been at The Paseo (formerly Paseo Colorado) in Old Town Pasadena for many years, though in different mall locations. She also graciously validates parking. I came in late afternoon to have her inspect my older Samsung phone. Parts took two days to arrive; if you go early enough, they sometimes come the next day. She orders Samsung screens made in Korea. They are not OEM, but mine passed the fingerprint sensor configuration test, which is important. You want to see if the screen's sensitivity is working properly. If you don't want fingerprint login, just delete it after the test. There's a 90-day warranty. I returned two days later. She installed the replacement screen and camera while I waited in the lobby. There's a comfortable black couch and a nice view of shoppers at The Paseo. She really rescued this phone. Another shop had damaged the camera while replacing a cracked screen and sold me a knockoff that developed vertical lines in under a year and wasn't touch-sensitive. Jessica replaced that non-Korea screen and fixed the camera. If you need Samsung repair, go to Cosmo. Wherever you take the phone, ask for a Korea-made screen and confirm it passes the fingerprint sensor configuration test before you leave.

Quick repair with warranty. Best price out ouf 7 different inquiries i made. Open on a Sunday!…read moreresponds quick!

Cell Phone Guys are a great company. My Wife was having major issues with her Samsung phone. She…read morewas at the point of buying a new phone. BUT we decided to visit Cell Phone Guys. We spoke to LJ who was so helpful, extremely friendly and so professional. He electrified the issue within two minutes. My wife and I highly recommend this company if you have any sort of problems with your cell phone. Be an iPhone, a Samsung or any other make LJ and his crew will be able to fix it.

Was there last week due to charging jack on my iphone 13 wasn't working properly. Tried cleaning it…read moremyself but was still having problems. Brought it to Cellphone Guys and they were able to really clean the port out... free of charge! Definitely going back there again when problems arise. Easy to find location as well!