I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

Droped my phone and cracked the screen. They fixed it but then the camera got faulty after the…read morescreen replaced. They fixed it but took weeks. At least they let me come back and finished the problems without trying ro charge me more.

Lesly was absolutely excellent! She went above and beyond to help me with my upgrade and made the…read moreentire process smooth, easy, and stress-free. She was professional, friendly, knowledgeable, and truly cared about making sure I was taken care of. I highly recommend Lesly to anyone visiting T-Mobile. She provided outstanding customer service and is a great example of what exceptional service should look like. If you need help with an upgrade or anything else, I definitely recommend asking for Lesly!

My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

I took my gramps here because it was time he ditched his brick-like cell phone and upgraded to a…read morenice one. We entered the store right when they opened. What amazed me was there were employees in the store at the time. Instead of one of them attempting to help us, both came to help. One spoke mandarin/cantonese to my gramps and the other spoke english to me. Instead of trying to sell us some bogus plans we didn't need. They asked us questions such as, "how many minutes do you use a month?" "what are the main features you're looking for?" I felt that they really wanted to cater to my grandpa's specific needs. All he wanted his phone to do was to for it to be able to read/type Chinese. After signing the contract the lady spent an extra 20 minutes (TWENTY MINUTES) with my grandpa. Helping him and teaching him about the software. My grandpa is old, as all grandparents are, so he is kind of slow and he does ask a lot of questions. Some how the lady helping him began to laugh. She made my grandpa laugh as well and that is why I rated this place 5 stars!

I've been a long time T-Mobile customer (getting pretty close to 10 years and counting at the…read moremoment I think). Anyways, I've started getting my upgrade phones from Premiere Mobile probably a few years ago when they opened up this location. At first, I dealt mostly with Roger, the head honcho there. Awesome guy and really great to work with. I've gotten my past 3 upgrade Blackberries and my wife's Samsung Galaxy 4G from this place. Since it opened, understandably Roger has gotten busier with more back office work. Being a business man myself, I don't blame him one bit. Recently, Roger has needed to hand me off to some of his employees there and level of quality of service hasn't dropped off one bit. Since I've been going there for some time now and I have since moved to the valley, I do most of my dealings with them over the phone now. It's nice that they are able to take care of my mobile needs and I'm confident enough in them that I have them keep my info on file. Any changes to my account, I'm able to contact them and they take care of it and get me squared away quickly so I can get about my day. Roger and his crew at this location of Premiere Mobile has earned my repeat business and I wish them nothing but the best for the future as well.

Does nice work and is mobile for some customer needs. Backs up his work by willing to fix problems…read moreafter repair. Only down side is he does not take credit or check but does do cash and venmo or zelle.

Wow' this store is o e of the best repair shop ever. They fix my phone in lime 30min. Great people…read moreand cisto.wr service. They always try to help you.

Went to buy a phone earlier this week and worked with BOSCO. He asked if I wanted insurance, I said…read moreNo. i deliberately said NO, and i got my bill today and sure enough it was added on. I called into corporate and confirmed it was his ATTUID used to add on the feature. This is fraudulent. They add insurance to every sale regardless of what you want, in order to hit goals, with the hopes that the customer does not notice for 6 months so they can avoid chargebacks. Watch out for this trick.

Do NOT go to this new Arcadia location next to SinBala! They will RUIN your screen protector…read moreinstallation by not properly following instructions to use the guide posts.  Very disappointed in the service provided by Chris and Audrey. We usually go to the Alhambra store, but they are temporarily closed. I brought our iphone 14 with a $50 Bodyguardz replacement screen protector, which we bought from AT&T when we upgraded the phone.  Chris ignored my comments that he needed to put the phone in the protector container and use the rail before peeling off the backing. He didn't listen or understand the instructions, then had no clue how to install. His co-worker Audrey just "free-handed" and put it on completely crooked. Then Chris did not smooth the protector correctly either, and within days, there were giant bubbles. When I called back, they refused to give me a replacement from their store, claiming they had no iphone 14 Pro screen protectors of ANY brand. That is a huge lie, as I am currently at the Rosemead AT&T store with Tee & Patrick immediately installed an AT&T screen protector with lifetime warranty. They did a perfect and fast installation. We are so happy with the Rosemead store!

I went to the store and buy a phone and home Internet and went home to hook it up and service was…read moregreat and got the 17 Pro Max

The associates in this store are all very helpful. If you need any information or troubleshooting…read more see Sharif!!! He was amazingly patient with good communication and helped me link 2 Synch-Up watches.

I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)

They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

I fully understand needing to shut down for a lunch break. But its a saturday and you closed for…read moreover an hour?

had an issue with my phone where iMessage would not activate. I explained the problem to Jonathan…read moreand let him know that my sister had already tried resetting the eSIM remotely, but it didn't resolve the issue. His first response was simply to tell me to go to the Apple Store because it was "probably a glitch." He never even attempted to look at my phone or do any basic troubleshooting in the store. I asked if he could reset the eSIM from the store, and he said it would be the same as doing it remotely. The disappointing part is that I had to suggest it myself instead of him offering to help. Good customer service means at least making an effort to assist a customer, even if the problem ultimately requires the Apple Store. It felt like he wanted to turn me away rather than help. I also asked for his business card, and he simply replied, "No." Whether or not he had one, the interaction came across as dismissive and unprofessional. To make matters worse, there were no other customers in the store, so it wasn't a matter of being too busy. I also noticed the store was closed about 40 minutes before its posted closing time. Based on my experience, I would recommend spending your money elsewhere. If you have any issues after purchasing your phone, don't expect much support from this location store 159)

Will is the best, he is very helpful and very knowledgeable…read more This is our second time here. Last time, they fixed our ipad. Today, I just broken my iPhone screen, he fixed my badly broken screen in less then 60mins with very reasonable price and he also added a screen protector for me. Thank you Will. You really made my bad day not too bad.

Went in to have iphone battery replaced. Quick, fast, and excellent customer service. I returned in…read more30min and it was already done. Would recommend! Ample parking in the back!