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    16 days ago

    I fully understand needing to shut down for a lunch break. But its a saturday and you closed for over an hour?

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    BAI Connect

    BAI Connect

    4.2
    (800 reviews)

    AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

    This is a terrible ISP and no one should give them their business. The #1 issue is that if you ever…read morehave a problem with your internet that requires anything more than merely restarting your modem you are going to be placed in technical support limbo for days, weeks, and maybe even months. As noted in other reviews, the way in which the customer service works is by transferring you to a representative that at best can only ask you to unplug your router and plug it back in again. If you have a more serious problem, then the best they can do is refer you to their mysterious "tier 2" team. They will tell you that your issue has been escalated and to expect a call back the same day or the following day. Currently, I have been waiting back to hear from this team for a month. I have called over and over again and I am unable to reach a single individual who can help me with my problem. This is a nightmare for someone who works at home and requires stable internet to do their job well. Reading other reviews and looking online demonstrates that this is a common enough problem that signing up for this service is a bad idea. If you are searching for an apartment and you find one that offers BAI connect, I encourage you to keep searching and to tell the apartment management that you will not be submitting an application because of the ISP they chose. Trust me, you do not want to be stuck in this hellish scenario of wasting hours of your time weeks on end to get no where. What you are paying for is just not worth it. I have been a customer of ATT and Spectrum, while both have their failings, I can at the very least say that I was able to get a hold of someone who could help me eventually. If your service works as intended, then great, but do not get fooled by reviews written in the best of circumstances. If one thing goes wrong you are going to suffer for it because they are either too lazy, incompetent, or just plain spiteful to help you get your issue resolved. Finally, if this review speaks to your own experience, please leave your own review on yelp and file a complaint with the FTC. They are defrauding their customers on the most basic level by denying them access to adequate customer support. Further, make your voice heard and force apartment buildings to seek better service providers. Avoid BAI connect at all costs.

    iTalkBB

    iTalkBB

    2.6
    (29 reviews)

    Poor service, quality, and communication in customer satisfaction. If a customer is paying monthly…read moredues for a service and is receiving less than average quality in their content, then why continue the service. My family enjoys watching streaming shows from iTalkBB, however there is plenty of aspects of this company that I need to point out. 1. When the streaming box is turned on, the quality of the image would change from color to black and white. I thought it might've been the television quality at first that is affected, although when I switch to a different channel, color resolution is normal. 2. When I asked for an agent that can speak English, it takes them hours to call me back before a technician is able to assist. Sometimes I wouldn't get a call back at all. 3. Be careful with the information you provide this company as I have received SCAM calls through this company which tells me that they have been selling customer information without our consent. 4. When I engage in conversation with an agent, I get the feeling that they dont even want to work with the customer to resolve their issue and making them feel like a total idiot telling them information that is absolutely rhetorical. Overall, I would give this rating a negative review. Please do better with training the staff to have better customer service and improve the quality of the service otherwise customers will be throwing money away like it's meaningless.

    This service doesn't work at all. It has crazy amount of real ID verification requirements with you…read morepassport in Arcadia when you buy it and strange photo upload requirements once you are in China. On top of this, I bought the SIM card in May and I was just told (after I arrived in China) they won't be able to active the physical SIM card until mid July! Not sure who this service is for really, it's certainly not for tourists. Save your time and just pay for international Roaming!

    Verizon - mobilephones - Updated June 2026

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