Came to this store not knowing it's not a company store. Upgraded my phone, and got charged some extra store tax?? Chalk it up to experience it's ok. However come to find out they screwed up my plan. Added a bunch of things into the plan without my authorization. Use the wrong promotion that doesn't allow a trade in. What the heck!!! I had to spend hours with Verizon to fix the plan and get everything correct again. Don't come to this store unless you're willing to get your stuff all unraveled. read more

I had an excellent experience at Verizon thanks to Oscar and the entire team. I came in with a completely destroyed iPhone 15, not expecting much, but Oscar went above and beyond to help me. He made the trade-in process smooth and stress-free, clearly explaining my options and helping me upgrade to a new device without any hassle. What really stood out was his professionalism, patience, and willingness to make sure I got the best possible deal. The rest of the team was just as welcoming and supportive, creating a great overall atmosphere in the store. I truly appreciate the outstanding customer service and would highly recommend this location--especially if you get the chance to work with Oscar! read more

No help at all stay away from this location unless you're buying a phone, or making a payment. No tech help at all. People skills are needed here. I had to take the bus to the western end of Monrovia to get assistance. Tatiana solved all my issues. read more

Store hours shows 7pm. It's currently 550pm on a Thursday and it's closed. We tried calling and the automated system said store hours is until 8pm. So.. why you closed? read more

Verizon - Mobile Phones Near Me - Duarte, California

The customer service here was the worst that I encountered in my entire life. Let me just say that the experience was enough for me to close my 20+ year account with Verizon. I immediately called 611, filed a complaint against this Latina woman with light blonde hair and the Verizon customer service rep was so aghast with my experience that she bubbled it up to management. I'm disappointed and disgusted in the way they treat good, loyal customers. My mom also experience a horror story when one of their employees signed her up, added all kinds of unnecessary features and added an extra phone to her account that she kept for herself. Probably sold it to a criminal who I tracked on Find my iPhone to Fortwprth Texas. I mean, where does Verizon hire their sales staff from? Prison? Yeah. I'm paying off my accounts and going to AT & T. Ever since Verizon went to 5G, the service has been horrible anyways. #theyllhavetopaymetobeaverizoncustomer read more

Super super easy experience, my Esim went bad and I went in thinking I'd have to upgrade and the two gentlemen fixed it in less than 10 minutes. read more

As with any authorized retailers, it will be extremely difficult for a customer to get any type of customer service after the service is transferred. The primary mission of the employees is to sign up and sell Verizon service to new customers. You should not come here if you need assistance with your existing Verizon account. read more

This place is not a verizon store. Only has 2 employees no manager to talk to so if they do something wrong no one there to fix the issue. We were over charged and we're promised things that never were put on our bill. Charged for items that the employee said came with an item we purchased. Go somewhere that is a verizzon store not authorized to sell verizon items. read more

Recently upgraded to IPhone 16 and got a new watch too. Carlos was so helpful and got me all set up including transferring data to new phone and ordering my watch. He was patient and engaged even while dealing with another less than pleasant customer. Made the whole process easy and pleasant. read more

Angel and Carlos were AWESOME! From the time I walked through the door till I left and came back again, both of them showed Nothing but professionalism. They were very patient, chill, and knowledgeable to help me set up my new phone. There was a hiccup and it was not straightforward but Angel was very tenacious in his approach and negotiated through it all to get the phone to be activated. Both Carlos and Angel work well together...in synergy. One is an iPhone specialist and the other is an Android Specialist They work in harmony. SO PLEASE...IF YOU ANY HELP ITH YOUR PHONE OR WANT GREAT SERVICE AND PEOPLE WHO WILL STILL GO ABOVE AND BEYOND...THIS IS THE PLACE...I AM NOT EXAGERRATING. read more

From the moment I stepped into Verizon I'm about 3 days ago I'd say Maryland and her coworker greeted me and I was Maryland who helped me and I had questions and I was hesitant kind of are leaving the Sprint how are Sprint is no more they have since been purchased by T-MAYBE aka T-Mobile (maybe the phone will work maybe it won't In this case it didn't I literally had to go find a window at my job to get my phone to work and that was sometime me) The service was great and the phone I knew what I wanted The Samsung Galaxy s21 ultra I researched it and got a great price Maryland and the crew helped me out so I really appreciated it My phone comes in a couple of days so I will put it on Yelp I'm excited and I'm happy It seems to be a great phone and though I don't necessarily need a new phone but I do need a new one if that makes sense read more

Verizon - Mobile Phones Near Me - Duarte, California

Horrible and indifferent service. Kid sat at his table, with his soda, iPad and phone. Barely looked up when I came in and said they were NOT Verizon (despite Verizon signage on windows, behind his desk, etc...) and that he couldn't help me with turning in my phone. Not an ounce of can-do in this young man. Lazy indifferent attitude. Don't waste your time. read more

Awesome experience! Came in Thursday at lunch and was helped by Scott. Plenty of parking and store is a good size, but only half the space is being utilized...hardly any seating and limited displays. I wanted to add a line and he quickly got me the phone and account updated. Very easy going guy and I was in and out in like 20min. I will come back! read more

My husband and I have always had a pleasant experience at this store and Carlos didn't disappoint.  We went in to purchase a new iPhone and transfer info from an old iPhone to an iPhone 12.  We were also interested in upgrading  our plan.  Besides being very easy to work with and professional, Carlos found a great plan for us and discovered we qualified for a $300 credit as well.  I Highly recommend this store! read more

I must say that Christian was a super star he went out on a limb to help get my original cell number back from a previous carrier. He was a joy to watch work and he was very happy to Help. 100 Stars for Christian read more

I should have read the other reviews before going to this store. Basically, I was treated rudely and the representative was also condescending towards me. I quickly left after I realized I was not welcome. Do yourself a favor and don't visit this store - I'm surprised they can stay open treating people this way. read more

The level of incompetence at this place is unbelievable. First, this location wasted an hour of our time before telling us that due to an inventory glitch, they couldn't sell us a phone. Then, they failed to cancel the order, even when we called and asked them to, so that we couldn't go anywhere else to buy a phone, despite multiple calls to Verizon corporate. Do yourself a favor and stay away from this location. read more

Ms. Aydeth G. was so nice and helpful. We have a business account that requires extra time and effort, she did so with a wonderful attitude and smile. She took the time to explain things as we picked up three hotspots and two Notebooks. You are in good hands when she is helping you! Many thanks Aydeth!! read more

Aydeth can sell ice to an Eskimo. Buyer beware. These people do tell lies just to make a sale. From here on I will only go a corporate Verizon store. read more

After three bad experiences... in a row, I'm finally giving this store the review they deserve. Bad customer service and lots of employee turnover. Its likely a training issue or lack of good management or a combination of the two. Communication consistently bad, they seem unable to honestly answer questions, they make things up and this was confirmed by other Verizon stores. Today was the final straw. I went to pop in to see if my new phone was compatible with my plan and they were closed. It was 6:00 PM, the door said 7:00 PM, the associate kept trying to tell me from across the room, with a mask on, pointing to the door the store was closed. After a few back and forths of me not understanding she was pointing to a piece of paper with tiny writing that had the new store hours written by hand. How hard is it to update your hours and print a temporary sign with big bold writing to let customers know you have new temp hours? The worst part is the store is only 5 blocks from my house. I happily drive to the store on Lonehill in San Dimas. read more

I'm going to try and make this as short as possible: About a month ago I wanted to get off my mom's phone plan (that she has with Verizon) and get my own plan with my boyfriend (still with Verizon). We went to this store and explained what wanted to the employee working there. He said that was doable so he proceeded to help us out. He told us about these promotions Verizon was having that would actually save us around $1,100.00 for 2 iPhone Pro Max 12 phones. So we agreed to the offer. About halfway through this process, I was curious why we were able to get new phones before we even decided on a plan, so I asked him if we were on our own phone plan and he informs me that we wouldn't qualify for these promotions if we weren't on my mom's plan. So not only was I still on my moms plan, now my bf is on it too (side note: I am not the account manager on my moms plan so why is it possible for my bf to be added to her plan without her consent?) He tells me that I would need to come back another day to remove my bf and I off my mom's phone plan if we wanted to get our own. Life got busy, a few weeks went by. My mom started bugging me to get my own phone plan. So we go back to this store. The employee that was there weeks before, is not in, and it's just these 2 girls. Keep in mind no one is in the store but us. We tell them we want to get on our own plan, so Anna (the employee) calls this number and has her on hold for about an hour. When she finally gets through to somebody, she is told that they cannot release my phone number without my moms consent. So I call my mom and the guy on the phone has to eventually get us on a 3 way call so my mom can give consent to release my number. After a 45 min long conversation, my mom releases our numbers and I am able to get my own phone plan. At this point I sat at an empty work station because I was basically doing all this work by myself with the guy on the phone. Our call drops, I end up figuring out what I was trying to figure out by myself. When we first got there, the girls told us about this promotion where we can buy 1 get 1 free for Apple watches. We just have to pay the taxes on both phones. I agreed because I assumed it was going to be an easy transaction. Boy, was I wrong. My bf and I were there for another 2 HOURS (TOTAL 4 HOURS) because Anna did not know how to activate our watches. My bf and I took turns going to starbucks next door to get water and go to the restroom because we were there for so long! I felt a sense of dread rush over me like I was going to eventually die in this Verizon store. We kept calm and were as patient as anyone would be in this situation. I probably made 50 comments / jokes of how long we were there. Anna (the employee) probably called 30 different people to ask for help and no one could help her. And when another customer came in with a phone issue, BOTH girls stopped what they were doing to help this man with his phone when we've been sitting there for HOURS at this point. Fix my issue first since I've been there the longest! Unbelievable. I ended up just taking one Apple Watch home with me because she couldn't figure out how to activate the other one. She gave us a free screen cleaner for our wait, which was nice but I would've preferred 4 hours of my life back. Also, since we got our own phone plan, we were told we would lose the promotions on our phones that saved us $1,100 so now we owe that for our phones. Another also, my bf went to go pick up his Apple watch (keep in mind we already paid for) and the same girl (Anna) who helped us a few days ago tried telling him we still owed tax on it- which she saw me pay for! That got squared away quickly because I'm sure it showed our payment in their system. What a surprise. I've always loved Verizon but this has put the worst taste in my mouth, eventually I'm going to get a new carrier when I'm healed from this trauma. read more

I cannot recommend this store to anyone. I came in this morning to upgrade my phone and see about a new plan. I was helped by a girl named Anna (that's what she said her name was). After I told her what I wanted she began clicking away on the computer. After about 7-10 minutes of her not saying a word to me, I asked what she was doing. She said she was looking up what offers I can get. Okay, no problem. She then ignores me again and begins clicking away on the computer. Several times she had to go the guy that was working with her and ask him something, she seemed to not know how to interact with a customer or what Verizon actually offered. I ended up walking out after over an HOUR of being in that store and not one time did Anna try to explain anything to me. I have had Verizon for years, but am now looking at other carriers that actually have good customer service! read more

Update. A little late on this. But was contacted by the companies customer support, and the problem was resolved. Just a misunderstanding from the store employee. I appreciate the help. Thank you. read more

I visited Verizon at 1265 Huntington Drive, Duarte, CA Tuesday. I had a problem with my phone not making outgoing calls also my battery was not lasting very long. I didn't get her name but a female employee looked at my phone and suggested I take it to some repair shop. Today I went to the same Verizon shop and was met by Aydeth. She suggested I could exchange or upgrade my phone (which I did). She was so professional and sweet to each customer while I was there. She was there by herself as it was lunch hour. She completed each sale efficiently keeping everyone happy. I hope Verizon shows their appreciation for their employees who give that extra customer service. read more

My first time at this location and i gotta say the verizon technician Arron was not only helpful but efficient ,she had great customer service and made my experience delightful read more

Customer service awful! I rushed to get there and got there 30 minutes before they closed. Only one employee working and they were on the phone on speaker and no other customer in the store. She sets the phone down, keeping the speaker on asking what she can help me with and told her about a new phone I just got and she said she couldn't help me because they close at 7. Offered me sometime the next day, but lady, you didn't care. I can hear it in your voice you just wanted to close the store and go. Thanks for nothing! read more

If I could give 0 stars I would. I had gave my daughter my old phone when I up graded mine. Stopped at store because her info was not transferred. They then told me it would be $25 because I did not buy the phone there. Seriously it's one cable... go to corporate Verizon stores Montebello or Covina, these franchise are rip offs . read more

My experience here was nothing short of amazing. The staff here is super attentive and polite! I wanted to upgrade my mothers phone and these guys worked efficiently to make the process simple and hassle-free. They patiently answered any questions I had and even gave me the chance to explore my options when it came to my other devices. I highly recommend checking this location out! read more

I was there today and I was serviced by Vanessa. She gave me the worst experience and costumer service at this store. I came to get a new iPhone 13 and she told me how much it would cost me after a trade in. After asking a lot of questions and paying my balance in order to get the new phone. We started the procedure, comes now she tells me towards the end that the phone comes in a bundle and I will pay $200 and some change in order to get the phone. I said that I don't needed a bundle, she responded by saying she could not give me a phone if I didn't buy the phone casing, a charger and some other items. I said to her that I didn't needed any of those items, she continue by saying she wouldn't give me a new phone then. I ask her how come you didn't tell me that at the beginning and she said you can order online and you'll get it by December 18, I asked again and again she responded me that I was welcome to do online. She started to speak to me in a condescending tone and said "well I just told you now" I asked her to stop her attitude and she continue in a childish manner and no respect. I opted out and I asked her for her managers number, she gave me the number adding this is a third party business as implying you won't get far with us and look for another place. Anyways I DO NOT RECOMMEND THIS PLACE AND ITS BETTER TO TAKE YOUR BUSINESS SOMEWHERE ELSE! Costumer service is terrible and no one needs to be treated like I was treated. read more

My 1st time here & it won't be my last either, Roxanne & Jonathan was so helpful & sweet processing my new iPhone this past Saturday 4/6/19 . read more

Aydeth G. was very professiona. She was patient and took time to explain the operation of the blue toot And help with issues on my accoun. I wish more sales people were as courteous and gracious thank you Aydeth (: read more

THEY CALLED POLICE! I stop by to upgrade three phones in our family plan.WHAT A MISTAKE,. On the first phone, after one hour, the rep couldn't transfer the contacts and pictures to the new phone, on the second phone she disconnected the service before activating the new one. The third phone( my phone) she reset the phone and wiped all my emails, contacts, pictures and files before transferring them to the new phone. After three hours of wasting my time and paying $830 I left the store. The next day I found an old inactive phone that I had some of my info in it up to 2018. I took the phone to the store to see if they can transfer the information to the new phone. This time the store manager was there too, the rudest person with the lowest IQ you can imagine. She couldn't do the transfer so she hand it back to the employee, after an hour the info was transferred but not completely. On the same day my mom and my wife called me on the land line that there phones are not working. So I went back and request to cancel my order and return my $830 payment. I told the manager, how hard is it to click few pages and activate a phone, where she told my I can't question her ability and she has the right to "refuse service and kick me out", so I ask for the supervisor, she said she is the ultimate authority and no one is above her. Someone should have taught her when she is getting people's money, she is obligated to provide services. so I said I leave and solve my problem with Verizon. As I was walking out of the store she ran after me and try to provoke me to do or to say something and started filming me with her phone, but I was very come then she grabbed the store's phone and called 911 while filming me, UNBELIEVABLE. I stepped outside the store and called Verizon and explain the situation. I waited 45 minutes outside the store for Polic to explain what happened but no one showed up, I am sure the 911 dispatcher felt that she is lying and ignored her. The manager is very incompetent and has mental issues. STAY AWAY FROM THIS STORE. read more

If I could give Sergio 10 STARS - I would. I was upgrading my POS iPhone 5 (yes it was an old piece of s**t!) and because I didn't have room on my old phone to update the IOS, transferring all my pic,video, etc... was challenging. Needless to say Sergio - took on that challenge! He went above AND beyond! He figured out an alternative way of transferring all my data. I am a very happy girl and owe it all to Sergio. It took me 7 years to get a new phone and I'm happy that it is over and done with. I'll be using this phone for another 7 years. Hopefully Sergio is still with Verizon then! LOL. read more

I had a bad experience here, along with a good one. Edith, the store manager, is AWESOME and very professional. She helped me out with all of my questions and made sure I was taken care of. She was trying to help multiple customers at once and made sure everyone got the attention they deserved. What a nice person! Then there is another employee who tried charging me 70 dollars for a restocking fee when I didn't need to even pay for it! This person was so rude and brushing me off like I was an incompetent idiot. I am smart enough to read the contract I signed and know what the terms are. I bought an iPhone less than 24 hours and this person tried telling me it's a 70 dollar restocking fee, when that is not what my contract said! It's 50 for an iPhone! That's when Edith helped me out and told me I actually don't need to pay because I just bought it. Don't get ripped off and charged money that you don't have to pay! make sure you speak to Edith to get the right info. read more

Had such a great experience here. The employees made my visit very easy and I couldn't be happier with the result. I recommend that if you need service done come to this location for the best possible results for anything you are long king for! read more

Do not, I repeat, DO NOT go to this location. I'm not sure if Aydeth deliberately lied to make a sale or was misinformed and doesn't know how to do her job, but she lied to me and said that the iPhones that I bought were buy one get one free. When I got the bill the correct promotion that was going on was "buy one, get $750 towards another phone". Yes, this is still a good deal, but it was not the promotion that Aydeth told me. They also charge you $50 per line for the stores "services" & label the charge as "loyalty program". When we inquired about the charge Aydeth stated that it was something that everyone paid. When I later contacted corporate Verizon they said that this charge did not sound correct & that I should bring it up with the store. The store assured me this is a normal charge. I have never paid for a fee like this and I have been with Verizon for over 10 years. My advise: go somewhere else that knows what they are doing and can give you correct information. Not phony info just to make sales. read more

This is no my second time visiting this location . Overall their service is amazing. My first visit, was with Johnathon in December 2018, he went above and beyond to assist me with questions and service. On my second visit Andrew assisted me with questions regarding my bill, adding new service and comparing them plans. Both of these gentlemen exceeded my expectations, they were honest and upfront about all plans a services. I appreciate their honest and will always be a loyal customer. read more

Received the absolute best service from Jonathan Taylor. He was very patient, kind and understanding of all questions we had. Before leaving the store, he made sure both of our phones were set up to our needs. While being there, he also assisted his co worker and I could not help but admire his drive to make sure all the customers in the store were satisfied with their service. Thank you again Jonathan Taylor. We will definitely be returning to this location! read more

Just upgraded my iPhone with Jessie & he was so wonderful! He stayed after he was supposed to get off just to make sure I was happy with my purchase. He was super down to Earth and great to talk to throughout the whole process! I recommend going through him next time you visit the store read more

I'm so glad I went to Verizon in Duarte, Aydeth and Diana were very helpful with setting me up with my new phone. All the staff had a good attitude I recommend this store to anyone looking for great employees with patience read more