Stop by and visit, Martin is a great help. Good selection on phones and plans to choose from!read more

I had an issue transferring phone service from another carrier to Boost, and stopped by the Boost…read morestore in Covina (Arrow Hwy & Azusa Ave.) The service rep (going by memory, I believe reps' name was Martin) did an excellent job setting up service with Boost, which was a tricky situation for a number of reasons, knew all the work arounds to get it done, and was patient as it took a little time. Service was set up and working by the time we left the store.

The technician(s) at iTech are miracleworkers! I am beyond impressed and feel fortunate that I…read morefound them in our foothill community. They are effective, courteous, and extremely fair and reasonable. Seriously. Backstory: I brought my iphone 14 pro max after it got a little moisture under the screen and in the camera, and the phone went completely dark and unusable. I tried using my phone Ins., Asurion, and went to their approved repair shop, uBreakiFix in Duarte. The guy there didnt even touch my phone and he proceeded to tell me that that "the phone was done." I couldnt believe it. He said I can try the last resort solution and quickly referred me to his friends at DriveSavers who quoted me the cost to repair/ recover my phone info. would be anywhere from $800-$3900!! That's INSANE!! My guess is they are getting some sort of kickback from DriveSavers. Do yourelf a favor and bring your gadgets and business to iTech Express!

I contacted iTech Xpress about changing the connectors on a battery for a kids ride on toy. The…read morecompany discontinued sale of the original battery and the connector was soldered on to it so I couldn't just swap it out with a new one. My husband stopped by and they had it all taken care of right away. Pricing is very reasonable, service is fast and friendly. I highly recommend them and greatly appreciate their help in getting my kids back on the road! They were very happy to see their car back in action. If you have an electronic that needs some care make sure to reach out to them. Parking can be a little tight but there are spaces in front and there are plenty of shops in the area so you can drop off your item for repair and get a bite to eat.

This is about the store not the service. Located in a small strip mall this location has…read morehandicapped parking and ramps at the entrance. The store is clean modern and uncluttered. There was one staff on duty on a Saturday early afternoon. She created us and was able to answer questions. However she referred us to Walmart or Target. As this location does not sell gift cards or much in the way of phones .

I just had an amazing customer service experience at this Cricket location! My phone internet was…read morenot working & Blanca and Cristian were patient enough to help me. They were super kind to me & helped to fix my issue. Thank you Blanca & Cristian!

Took my pile o crap Motorola phone in here because the thing wasn't charging right. The tech said…read moreit was probably bent pins on the charging port. Said it would take about 20 min to fix and he'd start on it right after he finished with the repair he was working on. I said I'd be back in 20min. Came back in 20 min and the phone was ready and 33% charged. That was perfect because I really needed it right away. I'd definitely go back.

Best place , I fix my phone with them and I have no complain full recommended stop by me get your…read morephone fix !

We had a very bad experience at the Verizon Store in Glendora…read more The manager was very rude and dismissive, he said just go online and handle it there. All employees are busy. I wasn't asking for anyone to drop wha they were doing and come help us. The reason we went in is because we were having trouble with their customer service. They told us we needed to go back to the store where we purchased the phone to solve the issue. It was just frustrating because we were getting the run around from everyone. Thankfully we were able to finally handle it online after several tries. I can see why their rating is so low. This is the closest Verizon store to me, but I'll be going elsewhere from now on. I'd recommend you do the same.

The absolute worst service. If I could give zero stars, I would. We wanted to move one Verizon…read morenumber from one business account to another. It took the rep three days to do so. A total span of 15 hours in the store. During those three days, my phone was in limbo with no service which cut into work and personal usage. Then suddenly, they say, "Oh, we couldn't get the line over and the number is now on a personal account that's $75/month." Not what we asked for, and what do you mean you can't move a simple line over? Any time we asked for assistance or an update, the genius at the store could only say, "I don't know, we can't do anything. I'm not sure what to do. You have to call customer service." Stupid, ridiculous. Meanwhile, the other 4 reps there are talking about their boyfriends or what they ate last night.

My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

I came to this store to trade in my modem. Our internet had been acting up and dreaded coming in…read more The store was very busy yet was called only a few minutes after signing onto the kiosk. I had the pleasure of Alan Hernandez assisting me. He instantly connected with me and was so friendly, patient and knowlegable. I bought the wrong box (my router) in and was pretty embarrassed. Alan still sent me out with a new modem (yes, I promise to bring the old one back) with detailed instructions on installation. He pretty much sold me on switching my cellular service from AT&T to Spectrum. I am so grateful for people like Alan who can make such a difference! Keep up the great work =] On another note, our internet has worked flawlessly a week after installing the new modem. I'm very happy with the outcome. Thank you so much!

Carlos and Ku were amazing they were by far one of the best phone in person customer service I've…read morehad!! If you're looking for a metro store with the best customer service go here.

Super amazing service and I love how everybody is when it comes to providing you with help …read more Everybody is super nice thank you

Today we had amazing customer service from Jose! He went above and beyond for my daughter and I.read more

Ruben was incredibly helpful to me and my family! He helped us set up our new iPhone 17s and even…read moretook the time to walk us through everything so we knew how to use all the features. He also hooked us up with some great discounts, which we really appreciated. He stayed a little past closing to make sure everything was working perfectly -- that kind of customer service is hard to find. Thank you Ruben! We truly appreciate your patience and help.