Came in expecting the usual stressful phone-store experience, but it was actually the opposite. Everyone was welcoming and the manager took the time to go through my options without rushing me. I asked a lot of questions about the phone, protection, and accessories, and they explained everything in a way that actually made sense. I ended up getting a screen protector since it has life time warranty and in store help when it comes to ordering a replacement even though I knew I could find cheaper ones online. For me, the convenience and the help getting everything set up properly made it worth it. I also added protection after hearing what was covered, but I never felt like anyone was forcing it. I asked about it since I was already paying for apple care and when they explained Verizon insurance it was a lot better Overall, very professional team and probably one of the better experiences I've had upgrading a phone. My sister ported from t mobile as well and Steven and Yousif helped them get a 40% cheaper bill! read more

Terrible experience. I have been coming to this store for years to upgrade my phones. Today was my last day. The manager told me I needed to pay an additional $150 "Apple Markup" fee. As of the 12th it went into effect. I paid phone taxes and $150, total Came out to $376. I was suspicious of this, so I called Verizon to confirm the fee. Found out IT WAS NOT TRUE, and also went to another Verizon and was told it was not true. That fee does not exist for the Apple iPhone 17 Pro. I took the phone back and requested my money back immediately, same day, provided 30 minutes after my purchase. Of course the manager didn't know what to say, showed me what he googled, the $150 fee was actually $100, not $150 and took effect on 10th but again did not apply to the phone I was buying. He tried to back peddle and give me the phone for the at the price of phone tax. It was such a scam!!! He did not expect for me to do the research. So disappointed. This just made me sick. I paid restock fee and set up fees. They kept $90. Went to another Verizon and wa only charged phone tax. I totally recommend you go to the Verizon store near the West Covina mall. They are honest. read more

Verizon - Manager that ripped me off - Mobile Phones Near Me - West Covina, California

Be weary of this location If you do business at this location, I recommend calling Verizon to verify the price you're paying. Unfortunately we were being charged fake "up charges" read more

Steven helped me fix phone and helped lowered my bill. I think he needs a raise. All I came in for was a messed up phone and I left with a lot of new information. read more

I recieved excellent customer service from Steven today. Steven was very efficient and helped solve my phone issue. Highly recommend this store. Also the Manager/Supervisor was great as well assisting Steven on updating my plan to a better one for a lower monthly bill. read more

Steve curiel was very helpful. I had issues with my iPhone and Steve was more than helpful and professional. Great attitude and fixed my problems with ease read more

Hubby and I went to the store on a Sunday afternoon to pit an order in for our new phones. The representative put in our order and we got the notification for tracking when the phones were shipped. Come Thursday because we still hadn't received any text/call that our phones arrived so we checked tracking and it showed it was delivered on Wednesday afternoon and signed by April. Hubby called to inquire and was told they never received the packages..what?! We ended up going to another verizon closer to us after work and cancelled the 1st order and placed a new one and received shipping info. Friday (today) rolled around and we got a text saying our 'phone' arrived (yup just 1 phone according to the text) but our original order was cancelled (and the text did state she's from this location). So not sure what the heck is going on but we will not be making that unnecessary trip to this store and will just wait for our new order at the other location. read more

Verizon - Tracking showing delivered and signed - Mobile Phones Near Me - West Covina, California

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I'm writing this review on behalf of my elderly mother, who recently had a very disappointing experience at the Verizon store in West Covina. She went in because her iPhone screen was completely frozen and she needed help getting it working again. Instead of taking a moment to look at the phone or try even the most basic troubleshooting, the representative she spoke with -- Steve -- brushed her off almost immediately. He told her there was nothing he could do and that she should call about her warranty to see if she could get a new phone. He didn't attempt a restart, didn't check the device, and didn't offer any real assistance. My mom left the store feeling dismissed, frustrated, and confused -- especially difficult for an elderly customer who came in specifically for help. When she got home, my brother performed a simple hard restart, and the phone worked perfectly again. This is something the store could have easily tried in seconds. It's disappointing that my elderly mother wasn't given even the most basic level of support. This store needs to improve its customer service, patience, and willingness to help -- especially when seniors come in needing guidance. read more

Verizon sucks over decades from airtouch.singular.tmobile.at&t.verizon takes the crowd.never again when im done paying off my phone with them service is always down.text works half a time.with a flagship phone malfunctioning since day one they didnt do chit for me but increase my bill and have the audacity to ask me to upgrade a d get home internet. read more

Felipe the store manager will lie to you about your plan and then gost you and not help you anymore read more

Verizon - Mobile Phones Near Me - West Covina, California

We had an excellent experience at Verizon thanks to Steven! He made the entire process of switching from T-Mobile to Verizon incredibly smooth. From answering all of our questions to walking us through every step of the transfer, he was very patient, and genuinely cared about making sure everything went perfectly. He took the time to explain our options without ever making us feel pressured, and he made what we expected to be a complicated process very quick and easy. If you're thinking about switching carriers or need help with your account, I highly recommend asking for Steven. His outstanding customer service made all the difference! read more

Had to go into store to "fix" the SOS error. My phone was down 2 days. Sebastian was incredibly rude, rolled his eyes and didn't bother to thank us for our patronage. i have never had a negative experience at a Verizon store until now. i will never return to the West Covina location. Sebastian clearly needs training in appropriate customer care. read more

I needed a new phone cause my iPhone mini was done. Matthew was super friendly and very knowledgeable about everything! I never felt rushed or forced into anything he was great! I even got my new pink iPhone 16! Thanks Matthew you really made my Day read more

Verizon - iPhone 16 - Mobile Phones Near Me - West Covina, California

Writing this on behalf of my elderly parents who were scammed by this store! The sales rep they met with recommended they open business account and were told it would cheaper than the consumer one. My mom tried to get assistance since the monthly bill kept increasing. Please do not give them your time, money, or energy. This is wrong! Thank goodness they found an honest Verizon store across from the West Covina Mall. read more

Yousif the store Manager is AMAZING!!!! So Knowledgeable and professional!!!!! I traveled from his old store just to get his assistance!! I will gladly make the 1 hour travel just to have his help!!!! read more

Danelle was awesome! She went the extra mile to help us with issues related to Internet service. Through troubleshooting, Danelle was able to resolve the problem and make another Verizon customer a happy camper! You're the best Danelle! read more

Excuse after excuse to try and get into my account. The girl just seemed like she didn't want to work... and it was empty. Maybe choosing better work drive people could help. read more

Went into the store today to return an iPad and case that was given to me on my birthday from my daughter. Unfortunately, the sales representative told her that this would be enough storage for what my needs were. Unfortunately, he doesn't understand the capacity of my job. In any case he made the sale and we had to try return it We were in another city and the representative. Elizabeth told us that we had to have the credit card with us or we could not return it. She also told us that we would be charged $50 restocking fee and $30 for set up fee for an item sold under false pretense. I am saddened today that a company of this size would treat their customers so poorly.. I now have to drive two hours out of my way to the location It was bought at and have my daughter meet me there to return the useless item. When I went into the store, the associate Elizabeth did try to have it returned to another car to no avail. It's a sad day when you know you have to walk into a Verizon store because the employees are ill equipped to do any function without making many phone calls to get approval to do their job., and in some cases are never given approval at all sending the customer on their way hours after sitting there and getting nothing . From my experience if you step into a Verizon store, it takes way too long to get anything accomplished, and if Verizon representatives sell equipment that doesn't work for an individual properly and they have to return it while they make money on that sale anyway with having to put a price tag of $50 for restocking fee and then also whatever set up fees they charge you. read more

Verizon - Mobile Phones Near Me - West Covina, California

Better customer service, the customer service representative I spoke to was very rude and dry attitude wise.

Great customer service they helped with phone issues that i was having with world class serivce

My phone was having a lot of pop ups but Elizabeth was patient and was able to fix it for me. Thank you! Definitely recommed this place.

I got there because of my phone kept not being able to log in to the internet to see about the weather see how it was going to be thru out the day and could not I took it that it might of been because being morning maybe service may be experiencing some slag or something but, no later I could not login at all or call the 611 # or make calls so, I went to west covina store Verizon and Jody fixed everything for me Thank God and Verizon "Jody " for taking the time to help !!! VERIZON TOP ACE AND # 1. read more

Matthew helped me out so much he is so sweet and patient. I've came 3 times and he helps me everytime.

Elias is by far the best employee here. He got us in and out after buying 3 phones in 30 mins. Don't sleep ask for him when you get here! read more

Verizon - GVNG - Mobile Phones Near Me - West Covina, California

Danelle was so helpful and set up my phone and my watch! great service! would recommend someone to come here

Brian had great customer service. Really took care of us and made sure we were all set up. Would definitely come back!

Omar did a terrific job on explaining my options Very patient Briana very friendly as well read more

Great staff,,,,I just pay too much $ on stuff. I had to pay taxes on an Orbic WIFI thingy. Stuff is just expensive & it's not made to last anyway. However, I do like this location. It's convenient & they (staff) are pleasant young people, who are willing to help you. They have Patience, a lot read more

Horrible customer service, pick a different store to go to. Came in for a simple phone drop off, got brushed aside with no communication. Lazy employees at this branch. read more

Horrible customer service! Had 2 people working on a Saturday. Waited an hour for someone to finally help me, only for them to help someone else who came in after me. Would never come here again. read more

April was a great help, very ympathetic toward my situation, and helped with all my needs. Thank you!

Exceptional customer service. Staff helped with tech questions quickly, and helped me with my phone issues

OMG...why would you scam customers...as if the business is going to shut down and you'll never see the customers again! Got home, looked at my invoice and had charges for services I DID NOT approve! At least I was able to do the research and get it removed, but what about the folks that are elderly are just trust the workers in general. You want to make sales...do it the right way. I should have read the reviews before coming here! This office should either shut down or get rid of the employees that are SIMPLY UNETHICAL. read more

My husband was scammed into a business plan by sales associates out of the West Covina Verizon store off Barranxa Pkwy almost 1 yr ago . They said we would get more and pay less than 140 that we were paying prior on a personal plan that had 2 phones and 3 gizmos . When the bill came , we stated paying over 200 3 months in and have been since. We don't even use the stupid Gateway or the Revwal starter . No one ever told us how to use it and customer service was a joke in trying to help figure it out. Through all this we have continued to pay for service and product we don't even use . After a shitty review on Yelp a supposed "superviser" named "Jordan " contacted my husband to "help" . He said that we could sent the equipment back and once they receive it , it will be taken off the bill and we would not be charged an early termination fee because we never used it and were scammed into thinking we'd pay less for crap we did t need or used. He sent me a shipping label at the end of April. I sent both equipment back a week later and never heard from Jordan ago . When I tried to call, the line had been disconnected . So convenient . I have since spoken with several customer service members online and through chat regarding this issue. I last called 7/8 and was told they would give me an update on my ticket number 318299. By the end of the day . Again , no one called me . And I am now forced to continually have to check in with new agents who have proven to be useless at best. Your company is pathetic and for a business plan this is the absolutes shittiest experience I have ever had to deal with. I am no longer a fan of Verizon. And will be canceling All services related to you . read more

Great experience, all employees know what they are doing. One employee helped a lot his name is Jason. Worth checking out! read more

Verizon - Check out the devices on display - Mobile Phones Near Me - West Covina, California

Great customer service. The only Verizon store I come to. Very helpful and friendly staff!

8/30/23- went in to have my screen protector replace. Sale representative on the sales floor informed me they were all out. Did not ask what device it was for. When asked when would be a good time to come back. He directed me to email a claim online. Why offer a lifetime warranty and not honor when customers come back to get it replaced. Poor customer service. read more

They talked me into a business plan I didn't need. Then when I came back to tell them I didn't needed it they said wait a month or two and the bill would get better. It didn't. I am still paying $100 more than before and have a bunch of equipment I don't need. Don't fall for their SCAMS. That store is awful!!!!! read more

Great customer service my husband went in for something and Brian took care of him waived the fee which was super helpful. If you need anything see Brian he will definitely take care of you. read more

Verizon is a liar. I was offered a deal if I signed up for service - pay 2 months full price, then receive 6 months free and then 20 a month for two years since we were approved with the Verizon Foward discount. The discount was approved, but never applied. I have called about 15 times and have gone down to the corporate store, and no one has been able or willing to help me. They don't want to give me the discount they promised and I'm out $90 dollars I paid them for the first two months of interest, plus the hassle of switching from my previous company to Lying Verizon. I would suggest people not believe their offers. read more