I recently had what should have been a fairly simple issue with my Retiree discount, however it turned into a very time consuming ordeal. Thanks to Mark, the Retail Sales Consultant, he was able to get my eligibility re-established spending lots of time with several different departments within AT&T. Mark is extremely patient and knowledgeable. He's the guy you want to resolve any account issues. Thank you, Mark! read more

Customer service is awful. Long wait times even with appointment. Every time I have gone in my account gets messed up. Even when it's something as simple as an upgrade. One time was charged an extra $700 that they had to credit back to me but did it as a billing discount over 6 months. Another time my insurance was dropped. More hassle than it's worth. read more

I called the store to inquire about upgrading my phone to an iPhone 17 and also possibly upgrading my Apple Watch. I happened to speak with Mark who was so very knowledgeable and helpful. He explained my options over the phone clearly and patiently. I was really impressed with his level of service despite the fact that he couldn't even make a sale over the phone. He still didn't rush me and answered every question with professionalism. I will definitely be visiting this store to complete my next transaction with Mark. read more

This store is awesome. Employees are super helpful and great to interact with. Shout to Christian for helping me set up my new phone. Very friendly and professional. read more

Mark was great! He answered all my questions and helped me get into my account. Service was top notch.

not very helpful and they couldn't assist with setting up a phone they're not allowed to anymore and went back in a few days later to see about exchanging the screen protector that was already broken and they told me I had to send it in read more

Mark!!! (: Outstanding customer service. Easy 10/10. From the moment I walked in (even though I was dressed like a bum), to the moment I left! Greeted me, gave his undivided attention, and was super patient. He's also funny too! Safe to say I found my new AT&T spot and will be letting my whole family know if they choose to want any upgrades in the near future. Took an hour or two but ended up walking out with 3 of the newest iPhone 16's ! (For my mother and I, of course). Thanks again, Mark! Blessings. read more

Customer service rep named Reem helped me. I have gone back to this store for a few phones on my account at least 3 times now. Every time I ask for Reem. She is very helpful and knowledgeable about international travel plans as well. I wouldn't go to any other store and see any other customer service rep besides her. I appreciate her honesty about the deals and current plans as well. read more

Never again. Customer relations the worse of all. Billing me for a phoney account created in my name. I continue to get bills, the office of the president ignores all my calls and texts and they continue to demand that I pay for an account I never created. Nbody is any help, without a 4 digit pin, nobody can find anything to help you. read more

Horrible service, there sales men are incapable of actually dealing with any issues. All I wanted to do was forward one of my lines to my phone and they incapable of doing even that simple task. read more

Wanted to thank Mark for the excellent service he provided when my Mother needed assistance. It's rare to receive outstanding service these days in any industry. However we were lucky to have Mark by our side with patience, knowledge, and kindness while providing excellent customer service. A smooth transition with our phone service and a positive feeling when leaving the store. Thanks again Mark. We appreciate you! read more

I just switched to att and it's beeen the worse experience ever. They say one thing and do a completely different thing. The first employee that helped was inexperienced and kept Having to go ask for permission to do the transaction. Which he then ended up doing it wrong! I've had to go back to the store over 3 times and wasted so much of my time because each time there was a error made on my account. It shouldn't be this hard. Then you have a store full of people waiting and everyone is the back ignoring costumers. You can hear them laughing and having a jolly time. That's not fair to the customers, we waste our time coming in the store trying to recieve help. Do better ATT. read more

We had a great experience here with the manager David. He was informative and provided great and positive customer service! The whole team was great, especially helpful with transferring all our massive data and finding the best & budget friendly plan for our family. Alonzo & Scott were awesome as well. Thanks for the amazing customer service, it's rare to come by nowadays. This will be our home store for sure. read more

We are so grateful to Reem for helping us transition over our service and open a new account. She was so knowledgeable and patient with us helped us get the best deals for what we need. read more

extremely poor service. i come in with 1 person ahead of me and waited 56 minutes to be exact, to drop off my trade which took 3 minutes. there were only 2 employees and they took an unprecedented amount of time for what should've been quicker transactions. either get more employees on a shift or learn how to wrap it up when you have people waiting/leaving because of how long its taking. read more

If I could give Zero stars I would, these folks are nothing but crooks they tell you one thing. Rim will lie to your face about what your costs will be to get you to pay. Buy one get one free is nothing but a lie. They tell you that you'll be able to pay things off and cancel subscriptions. Then you go to do it and they want to charge you for everything. Please do yourselves a favor and go to another company that will at least be honest. read more

AT&T Store - Receipt - Mobile Phones Near Me - San Dimas, California

Just went in the replace my screen protector and Scott was the guy who helped me out. I ended up changing my plan he explained everything went over my options and I got the new WiFi they offered. I had trouble setting it up and was on hold with customer service for over an hour tried calling Scott he got back to me after hours and helped me out quick little problem he was great Thank you Scott. Don't find many people like that willing to go the extra mile for people. read more

I went in to upgrade my phone. Simple process I'd imagine. It took at least 10 times for my customer service rep service rep to get it done. I still didn't get my new monthly charges. And whatever you do, do NOT mess around with DirecTV changes there. I was there for over 2 and a half hours. It was amazing. I entered my SSN at least 8 times, my ID handed over at least 8 times. I ended up getting too frustrated and just said "I'm done, forget DirecTV, I'll pay way more but I can NOT waste my time doing this. Customer service guy was good enough but needed Manager approval on everything. Manager kept going back behind locked doors and took 5 minutes everytime the customer rep needed him (A LOT). If you go here, carve out 3 hours, make an appointment (I did), and be ready to have your patience tested. Edit: The phone I wanted wasn't even in stock, so this timeframe did not include the transfer process. I can't even imagine how many times the manager would need to approve this. read more

I went in to see what could be done for an upgrade on my phone plan. We were helped immediately by Alfonso and I wish we weren't. He kept asking who our internet provider was and was trying to sell us on AT&T's even after we explained that AT&T didn't cover our area multiple times. After asking what EVERYONE on our plan did for work, he asked me personally if I worked at night and when I responded no (very confused as to why he thought that) he pointed to me and said "oh you know cause your eyes". I was so shocked that he decided it was okay to say that. We ended up leaving when he went to the back to see what he could do for our plan because honestly I'd rather still continue to use my broken phone and come back another day than to be helped out by him. He definitely needs to work on his customer service and social skills. read more

Walked in and sat in the room for 10 minutes and no one came out. What's wrong with this place? I understand long waits, but no one there? I came in the middle of the day. Lame. read more

This store is horrible I've called 20 times to speak to customer there's been no answer...

OMG! Do not go here! I was lied to by Christian the sales guy. He told me that my upgrade would give me the same cell phone plan only to realize that he was lying. i upgraded to the iphone 13 and he switched me into a horrible cell phone plan that only had 3GB of mobile hotspot when my old plan had 15GB. This caused tremendous problems when I ran out of hotspot and couldnt teether my phone to my ipad. To make matters worse, Christian did nothing to help. When I called Att customer service they created a trainwreck as no one at Att knows what they are doing. This is a warning. Do not do business with Att San Dimas and Att i general unless you want to be treated like crap. read more

Wow. Came in to make a simple payment. Payment kiosk down. Again. Waiting for representative. 4 other people waiting. 3 reps here. 2 taking customers, one taking inventory. Now another rep just walked in and went to the back. Still waiting. The rep doing inventory stops to take the new entry reps temp. They both go to the back. Now all 4 reps are in the back. Still waiting. Over 25 min waiting to make a payment. Still waiting New rep that had arrived is still in the back ‍ Still waiting I'm outta here read more

Whole company is useless this store is no exception. ATT blacklisted my phone and my number for no reason. Came into the store to fix it and these idiots just tried to sell me a new phone. FOR SOMETHING THAT THEY BROKE. Also they said I need a new number. Their phone, chat, and social media support are an absolute joke. DO NOT USE ATT GO WITH LITERALLY ANYONE ELSE!!!!!!!!! Edit: don't worry guys, your experience in the store still matters to them. Give me a break. Your company is so disjointed and unorganized I'm surprised you're still in business. Shoutout to Verison who said they'll help me out with this issue. Turns out att can only blacklist me from their network so I guess it's for the best I just leave. Once again, do not give these crooks your money they are the absolute worst!! Go verison if you're unsure. read more

This store is a complete SCAM!!! Beware, take your business elsewhere. Christian lied through his teeth, signing me up for services that I did not need to, in the end getting charged much more on my monthly bill. They are unable to rectify any of their misleading sales schemes. This is honestly such a disgrace. read more

I hate that this is the closest location to me. People are not friendly at all. I get your busy with other customers but you should also acknowledge the ones who come in and you see waiting. I just had an employee look at me and kept walking even after I said hi to her. Ive been waiting for 15 min and no one has acknowledge that I'm here or said hey I'll be right with you..like what kind of service is this?!? I love AT&T but I hate the service in San dimas. Management needs to step it up. read more

Corporate store. This att store was the only one that could help. If you need anything complicated done this place is better than a franchise. read more

This store solved my transfer of service issue after 3 other representatives were not able to do it. Too long of a story to get into but I highly recommend this store. The representative named Willie was most helpful and was able to fix our issue. 5 stars!!!! read more

The last 3 years I have always came to this location, Martin was the best. The other gentlemen are always super helpful too. On Thursday I made an appointment to come in review my plan and get 2 new phones. Samantha was the one that helped us. I use the term "helped us" extremely loosely!!!!!! Besides the fact of her being more interested on her hair in the reflection through the iPad Overall I would never recommend this location. The girl was beyond rude. She didn't even try and talk to us about the plan or even seem to want to explain the phones. I'm sorry, you work for a PHONE STORE! ISN'T THAT YOUR JOB? She was more concerned about her commission. And selling direct tv. NEVER COMING BACK HERE! I would encourage others to do so as well read more

The staff is always very helpful. Makes a big deal to come in and see happy faces. Have dealt with Xóchitl & Leo and it's always a pleasure.

I went in for a new iPhone. Employee convinced me not to get one and wait for the new one. Instead he offered two apple watches as long as within 30 days i traded in two older apple devices worth $20 or more in traded value. Now, nobody knows what I'm talking about and there's nothing they can do to help me. So I'm f*d having to pay for 2 new apple watches that i would've never purchased had he not lied about the deal. read more

Came to get my son a cellphone under my plan, I received great service from Carlos, he has went above and beyond to help us, him explaining everything, he connected with us on personal level, he was very helpful, no wonder why he was a manager, i will definitely be back and referring others to this AT&T Store. read more

AT&T Store - Display phone case. - Mobile Phones Near Me - San Dimas, California

Just an honest review! Wow!! Take ur money else where! I went in to upgrade my phone and everyone was super helpful! The payment system went down, I sat for over an hour, letting them try again and again. I get it! I use to work retail it isn't there fault they went down. I finally told them sorry but I had to leave as I had to pick up dinner they asked me if I would come back after and try to pay again. Again I get it I use to be in sales. I paid off my current phone, bought a new one and a watch. I also "upgrade" my plan. So I get it! It was a big sale. They didn't have the phone I wanted so they told me the will mail it to my house. I told them my main concern when I did this a year ago I lost all of my pictures of my NEPHEW being BORN! I didn't want to lose everything again! I know back it up to iCloud that is what they told me the first time and they even did it for me and guess what I lost everything!!! So again as a precaution I took in the new phone for them to activate. I arrived 20mins before close and I barely got through the door and was being told "are u returning that." I was thrown off because she was with a customer in the back of the store I told her no. She said someone will be right with you. I said no worries thank you. She then told me there is a piece of paper in the box to activate the phone. I explained I know and I didn't want to lose everything etc. She repeated twice just back it to iCloud. I stated again I did that last time and I actually let the store do it and I lost everything. Do I need to come back another time? And was told no but ur able to do it. At this point I am frustrated. So I left! Really SAD how ur treated after they made a sale on you!!! read more

Hi, This is the AT & T wireless store where I bought my IPhone 5. They are very nice at this store. I bought it on the release date and actually camped out at the store, with about 100 others. I got in line at about 3:00 and was number 11 in line. They were so nice to evenyone in line, they brought out muffins and bottles of water too. The line was orderly and the method they used in keep everyone in line was well thought out. The only problem was, when it came time to activate my new phone the system was so overloaded the phone would not activate. For my troubles they gave me a $50 credit to my account. I thought this was more than fair. I love my new IPhone and I am quite happy with the service I received from this AT & T store read more

Had a great experience at my local AT&T store. Was helped by a really helpful gentleman named Josh who patiently explained our options for a phone upgrade for my mom. Where they went above and beyond was they didn't have the exact phone my mom wanted in stock so they offered to pick it up from a different store for us. Thought this was such great customer service and really thoughtful. Josh had a great attitude and was very attentive. Thank you for great service, especially during this time! read more

Rjay and the small guy with glasses were extremely misleading and sold me a device that I did not need. Without all the long and boring details these guys will manipulate wording to make it seem like your getting a deal but you are just paying more on your monthly bill. They were very short with me and didn't answer my questions to the fullest extent rather they gave me bits and pieces that fit their narrative. Later when i went in there, their co workers explained that this "deal" they sold me didn't even exist! I understand they are sales people but what they did was take advantage of the situation to screw me over. So now I'm stuck paying for a line that was not needed and all the extra/hidden fees they failed to mention when I asked. If you can avoid going to this place please do. Get your devices at Best Buy or if you know a family friend that works there you're better off because these people do not care about their customers. False advertising and manipulation are their tactics. Me giving them one star is a curiosity. Rjay and glasses. Avoid. read more

I hate to give mediocre ratings but coming to this store is always a minimum of a one-hour ordeal. I came in to upgrade 2 phone lines and spent around 90 mins to do it. Throughout that entire time the rep kept trying to upsell me on everything from Apple watches to chargers, cases, and additional lines even after I told him I already had one unused line. I also asked him if he could waive the activation fees considering I've been a 10 year customer and he said I'd have to call AT&T and ask...uhhhh...aren't YOU AT&T? Overall I was underwhelmed by the level of service. I left having spent over $600 and he didn't seem to care, he was interrupted by other reps at least 5 times so he could help them with their customers needs and he would just leave me sitting there while he essentially trained staff. Now this wasn't an isolated incident, it happened during my whole 90 minute visit. Needless to say, I was pretty frustrated and annoyed. read more

Yelp review Sam was great. perfect Store she helped me with an upgrade it was fast and the manager Scotty was Awsome to check on me making sure everything is going great. Love this store. read more

I would have to say this covid has put such a damper on my life. But coming into the AT&T store with a safe distance of course. I have had the privilege of being helped by Two of AT&T's best employees Sam and Scotty. They have the best energy, vibes, and patience. They have literally sat with my family and I helping us understand any questions we Had. When I have Come back to the store they greet me with Open arms. knowing they are there I know I'm going to be well taken care of. thank you so much Sam and Scotty you have made these hard times that much better with your friendly attitude, your patience and drive to help me pick out the best plan for my family and I. Can't wait to see you two again!! read more

I can't. say. ENOUGH ! about my visit to this store :) I'm a bit of a diva so finding a sales person that can hear me out BEFORE dismissing me (especially when I already feel like throwing this effing phone at the FIRST person I see) is usually the biggest challenge. There was a girl there named Selena who was super patient with me, and was willing to reason with me even tho I was a little over the top. So helpful, and even made a few suggestions I never thought I would consider, given that I'd be spending more money, but she's right. I DO spend like...2/3 of my life on my phone and computer, so I shouldn't feel guilty about leveling up. It's more of an investment when you think of how we use it for family, AND work. read more