I would like to thank Ruben for his amazing help. I was so frustrated with my phone that I was having issues with this morning. Ruben made some suggestions, unfortunately what I needed was not available at the store or I should say not in my price range, but he offered to help me even after I purchased what I needed elsewhere. I did go back after a few hours to ask him a few questions and he took care of all my questions. Thank you soo much!!!! read more

Hours are inaccurate according to Apple Maps it says Monday-Friday hours are 10am-7pm.Well when I came here today Wensday June 10 at 430 pm they were closed lights off.Anyways thanks for the wasted time and hopefully you guys actually put the right hours next time. read more

I don't usually go out of my way to write reviews, but this place has genuinely the worst costumer service I have ever experienced in my life. The women working (I think her name was Darling or something like that) was incredibly dismissive and rude. Rather than helping or explaining anything to me she simply gave me the phone number to costumer service. Keep in mind I had already called customer service the day before and they weren't able to help me. If I wanted to talk to costumer service on the phone I wouldn't have gone out of my way to go to the store in person. At certain points she was straight up ignoring me and had an AirPod in while talking to me. Instead of trying to help me she said I should go to another store. I've worked in customer service for many years, and I've honestly never seen someone who seemed less equipped to work with people. I understand everyone has difficult days, but part of working in customer service is treating people with basic courtesy and making an effort to help even if you can't solve the problem yourself. At no point did I feel like she cared or even wanted to try. I left feeling frustrated and disappointed. I hope this location takes customer service more seriously because no one should be treated this way when they're simply asking for help. read more

Bad service I went in to get new phone and the representative Sonia was in hurry to close the store she said I should go back to the other store so they could help me there, that otherwise it would be considered fraud didn't make any sense read more

Horrendous experience. Ordered a phone on Saturday bc they did not carry the color I requested. Was told to pick up Tuesday night. Came on Wed afternoon . Could not find me in the system for a good hour. Barely put effort into looking Automatically made excuses. Finally found me in the system and said it would come later that day. Almost gave me someone else's phone order. Lackadaisical. Came the next day, today, Thursday. The phone still had not come in, and was marked as pending. Same type of service. Barely care to look for you. Different people working here everyday. No cohesion. We're cancelling my order and purchasing elsewhere. read more

ROBBED AGAIN!!!!!!!! This is the second phone and second time I was robbed by this store. Both times I purchased the "lifetime" screen protection" today I was told I had to pay for the screen protector for the iPhone 15 (I have the 14) because they didn't carry the 14 protectors anymore. If the 15 one fits my phone then why do I have to pay for it other than the $5 charge I am aware of. Lifetime, means LIFETIME! This is not my problem and they should hold true to what I purchased. NOPE!!!! I hope you enjoy the last of my money because you're not getting anymore. What's more is I am making it my life's mission to make sure everyone knows to never go here. BUH BYE!!!! read more

If I could give zero stars I would. I have 30x the traffic they receive and they didn't greet my family and I and just looked lost when we entered. Poor customer service skills, and poor management. Would rate this -10/10 read more

It was great Michael is new but he tried his best and got me out the the door with everything I need to do, Done! read more

Verizon - Mobile Phones Near Me - Glendora, California

WARNING: This is NOT a Verizon store. Go to the West Covina location instead. I stopped by to replace my $65 lifetime screen protector that I purchased in February 2023 and was shockling told I would need to pay $65 again because their policy changed. Please, learn from my difficult life lesson, do NOT buy anything from this store, sadly you will waste your money and time. Kendal sold me the screen protector and never told me to mail in anything. He said, come back to the store and he will replace the screen protector. Also, when they gift you a FREE watch, it's NOT free. You will be billed $10 a month for a new cell service for your watch. Many headaches from the representatives, because they're definitely working on commission $$$ I've lost $400 from their greedy sales. read more

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So, yeah, this store is bad. The average rating for this business page on Yelp is 2 stars right now, so I guess I will keep it the same. But tbh, rating it 1 to 1.5 stars would probably be justifiable still. Perhaps the problem is that this store isn't officially a Verizon store? It's an authorized retailer, and it's actually a GoWireless store? Whatever that means. Because I don't think Verizon, being such a big name, would tolerate the service here, or train their workers to quite the minimal standard. The main culprit: worker's attitude and/or rudeness. I have done retail myself. And I know I do NOT like it. And even though my current profession still involves a certain level of customer service, I am glad I got out of it. Retail is a tough gig. It isn't for everyone. If you don't like helping and serving folks, don't bother. And here lies the problem. The gentleman that helped us on the day of visit clearly didn't like retail, I think. Simple as that. He didn't seem to want to provide any help. Any sort of question we had that day, he was quick to deflect us to using Verizon's online website dashboard/portal. Hey, man, if it is something that we could handle ourselves online, we would've done so. (But we are brand new Verizon customers. It's ok that we have questions early on.) We wanted a knowledgeable personnel to answer our questions, and that really wasn't too much to ask. This gentleman actually reminded me of some of my past coworkers. They are otherwise decent folks. But they don't like retail, or helping customers. So I know the type. They would get antsy easily. As such, I know how to carry a conversation with this kind of personality without provoking an argument, or just carry on the discussion forward civilly. So that's what I did. When I was at the store, it wasn't my favorite, but it was... ok. I did want to get in, do what I wanna do, ask what I wanna ask, and get out ASAP. It wasn't fun or pleasant. It was... ok. At best. But his lack of care, and the obvious display of not wanting to do more than he's required to, really was a turn off. At the end of the day, he wasn't 100% helpful, he was able to shed light on some questions, but not others. I wasn't impressed per se, and my friend was less than pleased. He actually left quite upset. I held it together, but I am pretty sure I won't return to this location either. And neither should you. I cannot recommend this business, sadly, based on my own experience. I hope yours can be better, if you happen to use this branch one day. The location itself, otherwise, is great. Prime location, convenient, next to a pizza shop, with lots of car/food traffic. It's a win-win if it's a business done right--but nope, not the case here. Not today. read more

When you go there, ask for Hiram. Other than the complete accessibility of the store, he is the ONLY reason for the 5 stars. He is respectful, professional, personable and patient. He exhibited exemplary conduct and helped me find exactly what I was looking for along with the best deal for it. I see all the previous poor reviews and that may be because Hiram only started working there 2 months ago. So give this man a raise, a promotion, all that! Make him feel appreciated because he certainly made me feel like my business was appreciated. Thank you Hiram! read more

They close at 6:00 pm, it's 5:50 pm. I called at 5:30 pm and they reassured me they would be closing at 6:00 pm. I'm here and they're already closed. I had to leave work early to get here. Terrible. read more

Verizon - Mobile Phones Near Me - Glendora, California

Visited the store to purchase a new phone. When the sales associate was told it was a business account he needed proof I was an owner, understandable. Then he had to call someone on the phone for over five minutes keeping me there, asking me why I wanted that particular phone and what kind of business it was wanted to talk about different plans. I stopped him saying I want to buy this phone and only For this plan and then he wanted to talk about payment plans finally I said if you will not sell me this phone now I'm leaving. He just move the phone closer to him looking like he didn't know what to do. I don't think it was his fault. I think it's company policy if an owner of a company comes in. You need to upsell. It was a big waste of time and I'll never go back to this location. I was at this location a couple years ago and got great service so I don't know what's changed, but I won't be back to this store. read more

Called ahead of time to make sure the phone I wanted was available for a upgrade. Spent 10 min waiting to be helped. Was about to get started to log into my Verizon account to get my phone to be told I need to buy a min of 3 accessories from them on top of walking in to upgrade. Wouldn't sell just the phone. Don't waste your time unless Youu have money to waste for over priced accessories. Jermil I think his name was? He was cool to talk to on the phone. He cool. But the stores policy is wild. read more

Horrible customer service. Upgraded phone and bought a camera lens protector at this location. Was told at the time of purchase that the camera lens protector would be under warranty at this location for a year. Went in to have camera phone lens replaced today only to be told, it's not under warranty. I asked The Assistant Manager, Anthony to check our contract to which he responded, he didn't need to because he already knew that those were not under warranty. He was very rude and very sarcastic with his comments. Poor customer service. Looks like we were sold on false product warranty. I would not recommend this location. read more

Spectacular service! I decided after ten years with Sprint to join the Verizon team and I'm so happy I did. I couldn't be more grateful to Joe and Jeffrey. They were so helpful, polite and professional. read more

Gave this store a shot, and was more than pleasantly surprised. Steven, the gentleman with the red beard was assisting several people without breaking a sweat. Went over and above to accommodate everyone despite the 6 foot distance rule. Highly recommend! read more

Verizon - Outside - Mobile Phones Near Me - Glendora, California

Kendall was the best, I walked into this store and was greeted and made to feel at home. He had the phone he said he did when I called that morning. He set my phone up offered options for different plans. Kendall was such a profession, knowledge, helpful and friendly person. I will be back Kendall. Thank you read more

I stated exactly what happened. here is it in short 1. I went to Verizon Glendora to turn in my IPhone trade in (when I started the trade in process I selected this specific store to trade in my iPhone) 2. the Verizon employee sitting on the far right chair of the desk did not know how to do this and asked for help. 3. the Verizon employee's help told him to click this which would make me go to ups to mail my trade in phone to Verizon 4. the Verizon employee had me take a photo of the QR code on his screen to use when I went to UPS to trade in my phone 5. I thanked the Verizon employee and went home 6. I went home and received an email that "I had cancelled my phone trade in" (this is incorrect. I did not cancel my trade in. your employee's did) 7. I called Verizon and was on the phone with a competent and helpful Verizon employee for over 2 hours sorting out this mess as re-initiating the trade in of my phone would not give me the promotion price I had agreed upon with Verizon. 8. the Verizon employee on the phone sorted this out. 9. I made a yelp review to warn others. 10. Additionally, when I was in the store an older gentlemen walked into the store and was upset his product still was not working. a store Verizon Employee apologized because they had let him leave when he first bought the product without actually turning the product on and now he is having another issue. I initially thought it must be user error, but after this experience it's probably the inept ness of the employees. This is what I would have emailed you. It's better to leave it out in the open before it cost someone else over $1000 because they don't catch it in time like I was fortunate to do. respectfully, an unhappy patron. read more

This place is a complete scam! I had purchased a phone three months ago and all of a sudden, the battery stopped working. I went in to this store and their solution was to pay off my old phone and buy a new one through them. BE CAREFUL!! THEY WILL TRY AND RIP YOU OFF!!! WATCH OUT FOR RAYMOND!!! read more

Three of us in my family went to Verizon on Grand Avenue, in Glendora 5 different times within 7 days, with appointments, to upgrade our phones since we were qualified and had $800 promotion. However, each time that we went, a different agent was present and non of them helped us or honor our appointments. Each time we went, they gave us different reasons as to why they could not help and said that we needed to make another schedule. I cannot make this up!!! Each time I asked for a manager, they denied my request. I contacted Verizon costumer service, and had the costumer service representative talk to the store agent, but they ignored the Verizon costumer service representative also. During one of our appointment visits, another couple came in to the store to get help, but they storm out of the store because of the lack of service provided to them. The fifth time that we went for our appointment, the store agent said that he was going to go to lunch and had to close the store for an hour, and that we needed to make another appointment. This is crazy and not heard of. Who is the manager or the owner of this store? How do you run a business like that? read more

I can see why this place has such low ratings. I came in just to get a new SIM card for my new phone. Sounds simple right? Well the guy didn't want to do it and told me I have to unlock the phone online first. Tried that, and it didn't work so I went online and had a chat with a representative and she did something very simple and effective: ordered and mailed over my SIM card for me. I hope you guys (staff/management of the store) are reading this, because you can't even do a simple task that requires a small amount of brain power and effort. You'd rather waste peoples time and energy (and money for some) than just give good service. Like others said, if I could give 0 stars I would have. read more

The young lady Christine is extremely knowledgeable and has an excellent personality. She is a great public relations representative for Verizon. She is always eager to help. Verizon you have a hardworking employee in Christine don't lose her! Mrs Rappa read more

This location is a scam, just read the reviews. I went in for a phone upgrade and they "gave"me a 5G home wifi cube but when it didn't work they wouldn't take it back. Allegedly they can't accept the return since they "didn't charge me for the equipment" just the service. The guy in the store wouldn't even call customer service for me, he made me call from my phone while in the store. Then while I was on the phone with customer service I tried asking him a question and he started giving me attitude. Stay away from this location unless you want to go home with useless junk that you didn't want to begin with. read more

If I could give 0 stars I would. My fiancée and I went to this store to see if the local store had better prices than Samsung was offering on their website. I am currently an ATT customer who is paying 54 dollars a month for unlimited everything including hotspot. My fiancée is a Verizon customer paying 75 dollars a month for unlimited everything excluding hotspot. We went to the store to try to save money by consolidating the two lines onto one carrier account. Samsung was promoting a deal through their website where you could buy an S10 and receive a free S10 up to a 750 dollar value. We were planning on trading in both of our iPhones to get two brand new Samsung's so we went to this store to find out if they could help us out. We were greeted by a man by the name of Mike who seemed to be pretty well informed on the difference between the several different new galaxy phones. I told him what I was currently paying and that we wanted to maybe combine our accounts. It turned out by switching from my current line to Verizon I would have to pay an additional 30 dollars a month. We went back and forth talking about the discounts etc. At one point he mentioned we would receive the discount but it would be applied to accessories to any items purchased and we would have to pay for the phone in full which was contradictory to what Samsung stated on their website. When questioned, Mike seemed irritated with the notion that he may be incorrect and abruptly said "Do either of you have any of questions because there are other customers who I need to help". Upon saying this I told my fiancée "let's go" and said to Mike as we were turning to walk away "we'll get going since you don't want our business." I was about ready to pay the difference in price until you decided to be rude to us! I used to have Verizon wireless over 10 years ago and this is the exact reason why I switched over. Their customer service is trash! Stay away from this place! read more

Came back to give this store a chance and was glad to see that representatives from other stores have taken over. Steven and Joe are the best. Extremely patient and attentive to detail. Fixed my unlimited plan and assisted in upgrading my families outdated iPhones. I wish the 6 foot rule didn't exist, but I understand. Thank you! read more

Make sure that you understand all charges before you leave the store. I asked for a screen protector and was told that it would be discounted to $10 and that a phone case would be discounted too. I was surprised to be charged $145 but I was upgrading to a more expensive phone and understood that the sales tax was higher. After leaving the store I found a small unopened package in my bag labeled "GOADVANTAGE Smartphone Glass" with a charge of $80 on my receipt. When I called the store to inquire I was told that if I returned the unopened package, I would owe them $80 - the amount of the supposed discount on the screen protector and phone case. This make no sense to me and I feel ripped off! BTW under normal circumstances I would have asked more questions before leaving the store, but this occurred during the pandemic and I was reluctant to stand close to the salesperson and I wanted to get out of the store. read more

I went into this Verizon store to sign up for simple cellular service. The dumbfounded person managed to switch the sims and completely screwed up our iPhones that we paid cash for. My wife can not even place a call now. Furthermore, any dumbfounded dipshit knows that when a person buys a phone cash, they buy an unlocked phone. Why even remove the sims? It was completely unnecessary and I explained to the Verizon rep that I was sure they were unlocked. I am warning my fellow consumers to bypass this store completely if you want even reasonable service. Take a look at their rating; I wish I would have. read more

Went in to this store, looking to return to Verizon, I get these deals from Verizon to come back, the guy I don't think he knew what he was doing, asked for my email. and they would ask questions there, I asked how much and he said $70 to $90 dollars, what a joke, I have $35.00 a month at Spectrum. I toss the card from Verizon asking me to come back in the air and left, read more

Kendra I sent an email over a week ago with no response so your customer service is a pile of crap

I just wanted to express my appreciation to Daniel,one of the former store managers at this store Daniel no longer works at this store and is now at another verizon store near by but while he was at this store he helped me out with getting phones for my entire family,he went above and beyond to help me and always answered every question I had with kindness and politeness he went above and beyond to make sure I was taken care of with the upmost professionalism Thanks again Daniel and enjoy your new position at your new store!!!!! read more

Two employees by the name of KB and Brandon provided exceptional service! I recently had my phone stolen and they were able to recover my contacts, pictures, and even get me a new phone for a very reasonable price. 10/10 service read more

This place is a scam.They can be really nice like Kendall who excessively used the wrong pronouns to refer to me when he had seen my ID.They change their answers and tell you you will get your money back within 30 days and you will find out it is a lie.Contradicting themselves and inconsistencies.T Mobile is the most secure and popular so is Verizon.Not the Verizon Victra bologna.A woman said she could not give details over the phone to my return questions. I got nothing back but an exchange.Don't waste your time with this place,go elsewhere . read more

I have to say , Vincent , he is young but oh so polite to people his parents and grandparents age . I was in there two days in a row and witnessed it myself. Purchased some items , changed some things around on my account and his patience level was amazing ! I was not impressed or happy at the San Dimas store for the above mentioned age things . I am forever a customer of this store . Keep this employee and promote him , just watch your business grow . Thank you , Kelli Luiz read more

Just left and the girl that was helping us was so rude! She had no interest in providing any type of customer service and asked if we "were down" to switch our plan or she wasn't going to call and ask about the military discount for us. Just make the drive and go to the Lone Hill location. read more

PSA. This is a RETAILER and not an actual Verizon store. Therefore, the customer service is absolutely terrible, and they are not friendly at all. Do not shop here. Today, the current store manager seemed bothered and was extremely rude about the services they are currently providing (or not providing) due to Covid. They did not answer my grandmother's questions, and had no suggestions. We get it, we're in the middle of a pandemic, but he was a straight up jerk. We have also had issues in the past with a different store manager who was RUDE as well, and would not address any concerns. The main theme here is RUDENESS, and no capacity of common courtesy. They are not a good representation of the company... because official Verizon factory stores and the employees/managers are GREAT. If I could give -10 stars I would. Also, they need to change their website which still says "open for in store shopping, and in store pick-up" - totally inaccurate. Go to the Verizon Store on Lone Hill in Glendora, only a short 8 minute drive away. They are amazing. read more

When I went in, a gentleman named Steven immediately came to help me. I felt like I was the number one priority and he answered all me questions even offered me advice when picking a new phone. I didn't feel like he was pressuring me to buy anything ( most people I've dealt with have tried to pressure sell me) and made me feel comfortable when upgrading to something higher than what I'm use to. will definitely return because of him and I already told my family to ask for him next time they come in. read more

These associates need help and proper training. Too slow, better atitudes, etc. Customers are always complaining

Best service I have ever had!!! Michael, Ilias and Jazz give good service. Mike and Ilias have always helped me when something goes wrong with my phone and any problems I have with the service. I appreciate that they go out of their way to help me. read more

This is not a Verizon store. It is a wireless store that is distributing Verizon product. I am a Verizon customer and stopped here for help with my equipment and was lied to and given a nasty attitude when I asked questions about the store. I couldn't make a payment and didn't receive the service I needed. I ended up getting in my car and driving to the Lone Hill store ( where I was greeted with a smile and served with 100% satisfaction). I thought by now this store would be out of business! Save yourself a lot of frustration and shop elsewhere! read more