for the most part ive really enjoyed having them. granted,…read morei believe they treat their new customers much better than their long time customers (including those transitioned from verizon). ive been a customer for almost a year and ive had to call customer service and get in touch with high level support for a few issues. last year around christmas i was having a lot of issues with line quality and packet loss. after some back and forth i was assured that the congestion would be alleviated with the updating of their lines so it will never happen again. hasn't happened since. i believe them too since they've just now started offering upwards of 2Gbit/s! that definitely requires updates across the hubs, lines, and ONT. overall, the times that ive contacted customer support have been helpful and i do believe they work very hard to solve issues. otherwise the service is reliable for the most part, and i enjoy the fiber speeds! ive noticed now, however, that new customers get a mesh wifi set up :P. much better offers than when i signed up.

They really went downhill after the Verizon acquisition. I filed an FCC complaint, I encourage…read moreothers to do the same if they experience frequent interruptions now. I called in for support and they would lie to me and claim there's no disconnections. I've wasted hours on the phone with them. They finally admitted there were disconnections after I showed them countless photos of the modem disconnecting.

Did a walk-in to drop off equipment. A staff me never asked me to check in on the screen. Didn't…read morehave to wait too long, probably less than five minutes. Return was super easy since they already have my information from checking in. Very clean, big, and spacious inside. I was also able to use the kiosk to make a payment. They allow credit card, debit card, and even cash. Easy and hassle free.

I want to share my experience so other customers know to carefully review any additional services…read morebeing offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered--a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

A human always answers when you call them good connection for the price as well and supporting a…read morelocal company . Justin is also super helpful he fixed my issue right away .

I've been a customer with Giggle Fiber since I moved to Monrovia ~5 years ago. I thought I had…read morealready written a review but I will add one now as my opinion has not changed. This is a great business. My previous experiences with cable/tv/internet etc service providers had been dismal. Constant service disruption, speed spikes and crashes, price increases and shilling for extras and unnecessary services. Not the case with Giggle Fiber. The service works, they increased the price once (by $5) in 5 years, outages are brief and seldom and best of all they leave me alone. I do not track my speed for the service and cannot say if it is consistently what is advertised. The good thing is I don't need to because everything works. I can stream a movie and work on my laptop while my kids play video games and my wife watches something on her phone with a tablet on and everything will work like it's supposed to. If you live in Monrovia or surrounding neighborhoods with service available I would recommend it.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The aligned my Direct TV dish. Got to the job on time as promised and very happy with their work,…read moredef recommend!

From the owner: Cable and internet service provider and techinical lsupport.read more

Let me tell you that Nojan is da man!…read more We redid our family room and moved the location of our tv to our new built-in cabinets. I needed the satellite cable rerouted and brought through the wall and also wanted all the cables from the satellite box and Xbox fished through the wall from the cabinet so they wouldn't show. I asked him if he was able to run an Ethernet cable from my router in the front of the house into my crawl space and into back room for the tv. "No problem!" He asks me if I wanted an Ethernet switch so that I can also have it hooked up to the Xbox. Hell yes! He had the switch in his truck already, along with the coax and Ethernet cable and connections. 1 cable for 2 different devices, who would've thunk it. After several days with this setup l have to say EVERYONE SHOULD GET THIS DONE FOR INFINITELY BETTER NETFLIX, AMAZON PRIME VIDEO AND GAMING. No more wonky WiFi delays and buffering. Highest definition streaming videos. According to my son, online gaming lag disappears. Nojan has been doing this for 30+ years. He's nice. He's polite. He's tidy. He did everything I asked for and offered upgrades to things I didn't know existed. And his prices are beyond reasonable. $$$ :)

It is New Year's Day and our home entertainment system was crapping out and we called a few…read morecompanies but Nojan answered our call and came out right away. Thank you Nojan for helping us on a holiday. We are so happy with our TV connection.

John was terrific! We had some stucco work done and the stucco folks accidentally cut our exterior…read morephone line that as embedded in silicone sealant. What a mess! These cables were a little more than ordinary as they came into the house, then went back out again to control the gates ...bunch of wires. John heard my predicament, came out the same day and fixed the problem. He is a nice fellow and fun to talk to; he has some great stories. He fixed the problem and charged me a very fair price. All in all he gets a big thumbs up from me.

I can't recommend Satcom Service highly enough…read more We had John out about a month ago to run some coax and ethernet cables between a few rooms at our house. He was friendly, professional, detail-oriented, and reasonably priced. He took the time to make sure he understood exactly what I was trying to achieve, and always kept me updated on what he was doing and why. We had another vendor working on the HVAC who needed to get on the internet at one point. John didn't seem at all put off when I asked if he could create a temporary jack for me to plug the modem into for a few minutes. He labeled the cables, as well as the jacks he installed, in case somebody had to try to figure them out in the future. I'm extremely pleased with the work he did, and if we ever do need additional wiring done I wouldn't hesitate to call Satcom.

AJ swapped out my WiFi this morning. He was on time, courteous, knowledgeable, and thorough. I…read morecouldn't ask for better service. Thank you!

BAI Connect took my condo building's business, then refused to upgrade us…read more My condo building got fiber internet installed with BAI Connect instead of one of the big companies like Frontier or AT&T when it was built. However, BAI only put in wires for 300/300 up and down even though it is fiber. When I moved in, I connected with BAI over email in hopes they would come resolve this. I offered them a commitment from our HOA/residents for a certain amount of signups and would have happily advertised their services to the residents over other options like spectrum. And to their credit, they were responsive at first. They even sent a tech to our building to assess. However, after this tech came, I never heard from them again. Months passed and no response, even after I followed up multiple times. My building is now taken hostage by BAI because other fiber companies won't route fiber to our building since they are here, but they won't give us gig speeds. This harms our building's value and our resident's internet experience and options. Spectrum charges us more money because they don't have any competition. I would be happy to and will change this review if someone from BAI explains to me why they can't bring us to the modern age of fiber internet. Until then I feel sad that our building is being taken advantage of.