The staff person was very professional, efficient and more than helpful. He helped me bundle my…read moreservices which ended up costing me less per month. I also was able to change out my cable box which was definitely at end-of-life. I was also able to upgrade my iPhone. I was very happy with the service that Carmelo provided. Thank you!

My daughter and I came in to purchase a high school graduation gift--a new iPhone 17 Pro…read more The store was very busy, but I could see that the employees were working as quickly as possible while providing great service to each customer. When my name was finally called (after waiting for 15-20 minutes), the Spectrum Representative, Carlos, assisted me with my purchase. Carlos, whom I have dealt with on numerous visits here, was super friendly, very knowledgeable, and professional. Carlos always provides GREAT customer service, and I truly appreciate his dedication to assuring that other customers and I leave the store happy with whatever they were here to do. Be it with cable or internet service, the purchase, or issues with cell phones and/or equipment returns, Carlos and all the other employees will always do their absolute best. The store is always clean and well-organized, with displays of a few of their products. Thank you for another positive shopping experience.

I've been with Frontier Internet for many years, ever since AT&T sold our service to them. At the…read moretime, I was NOT happy about it--in fact, I was so annoyed with AT&T that I eventually canceled my other AT&T services too. But over the years, Frontier completely won me over. My internet has been reliable, fast, and affordable, and I've been very happy with the service. I honestly never expected to become such a loyal Frontier customer, but I did! The only thing I'm not thrilled about is seeing AT&T involved again. I just hope Frontier continues providing the reliable service and good value that made me appreciate them in the first place. Please don't mess with a good thing!

They really went downhill after the Verizon acquisition. I filed an FCC complaint, I encourage…read moreothers to do the same if they experience frequent interruptions now. I called in for support and they would lie to me and claim there's no disconnections. I've wasted hours on the phone with them. They finally admitted there were disconnections after I showed them countless photos of the modem disconnecting.

I just went in to turn in 4 cable boxes we weren't using to save some money on our monthly bill. We…read morewere helped out by Steph. She was such big help. Very kind and soft spoken. We didn't even know how much extra money we were spending on other things that we weren't using. Steph helped us with transferring the account from my girlfriend's late grandmother to her name. In the process saving us money by adjusting other things which made our monthly bill go from $300+ dollars to $155. We were completely amazed and impressed by her ability to find different ways to help us. Even though she didn't have to. We are so thankful for her help. We hope that by voicing our opinion on her service, that this helps her managers recognize her and her great customer service. Thank you Steph!!!

I want to share my experience so other customers know to carefully review any additional services…read morebeing offered at this location. I ordered Spectrum home internet online and selected in-store pickup for my equipment. During my first visit, I was assisted by Steph. After reviewing my order, she told me I was picking up a modem, router, and a mobile hotspot. I explained that I had only ordered home internet and was not expecting or requesting a mobile hotspot. Despite my clarification, she repeatedly insisted that the hotspot was included with my plan. I became concerned when she asked to access the settings on my personal phone, stating that she needed my phone's serial number to activate the hotspot. I declined because I did not understand why my personal phone was needed to complete a home internet equipment pickup. At that point, I was told I would need to contact Spectrum and have my equipment shipped instead. Immediately after leaving the store, I called Spectrum Customer Care to verify what I had been told. The representative advised me that they were unfamiliar with the process described at the store and said my phone's serial number was not required to pick up or activate my home internet equipment. I returned to the store a second time and was assisted by Andrew. I explained what had happened during my previous visit. He initially told me that he would also have to set me up with a mobile hotspot. I then asked to speak with the store manager. Andrew responded that there was no manager available. When I asked for the manager's name, contact information, or when they would be working, he said he would try reaching another manager through the company's internal chat. After a brief exchange through the chat system, Andrew clicked a few buttons on his computer and handed me exactly what I had originally ordered--a modem and router, without a mobile hotspot. This demonstrated that the additional service was not required for me to receive my internet equipment. Based on my experience, I encourage customers to carefully review their orders and question any additional products or services they did not request. In my case, politely declining the unwanted service and asking to speak with a manager resulted in me receiving only the equipment I had originally ordered. I hope Spectrum reviews the sales practices at this location to ensure customers receive accurate information and are not pressured into accepting services they did not request.

I've been a customer with Giggle Fiber since I moved to Monrovia ~5 years ago. I thought I had…read morealready written a review but I will add one now as my opinion has not changed. This is a great business. My previous experiences with cable/tv/internet etc service providers had been dismal. Constant service disruption, speed spikes and crashes, price increases and shilling for extras and unnecessary services. Not the case with Giggle Fiber. The service works, they increased the price once (by $5) in 5 years, outages are brief and seldom and best of all they leave me alone. I do not track my speed for the service and cannot say if it is consistently what is advertised. The good thing is I don't need to because everything works. I can stream a movie and work on my laptop while my kids play video games and my wife watches something on her phone with a tablet on and everything will work like it's supposed to. If you live in Monrovia or surrounding neighborhoods with service available I would recommend it.

It's been nearly a year now of constantly high latency and outages. I call and a technician comes…read moreand tells me it's not their problem and the line to the pole is fine. Then, another technician tells me the line is actually problematic but since it went inside of my residence, it's not their problem, and they don't deal with lines that enter the home. So it is all the more infuriating when I read the review below which confirms their technicians do indeed enter crawl spaces within the home to fix issues. Here is a quote from another review: "He replaced the cable line from the pole to house, unfortunately, he needed to go through the crawl space to reach the modem. Leo has a very positive mindset, dressed up crawl space suit, went under and got the job done." And of course, I paid an electrician to replace the coaxial cable line in my home but still, constant outages and high latency. Lastly, let's not even get to the advertised speeds. Barely 5mbps upload vs the 40 advertised, even during off peak use. This kind of upload in 2025 is crippling. Sonic Fiber cannot come fast enough!

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

The aligned my Direct TV dish. Got to the job on time as promised and very happy with their work,…read moredef recommend!

From the owner: Cable and internet service provider and techinical lsupport.read more

Let me tell you that Nojan is da man!…read more We redid our family room and moved the location of our tv to our new built-in cabinets. I needed the satellite cable rerouted and brought through the wall and also wanted all the cables from the satellite box and Xbox fished through the wall from the cabinet so they wouldn't show. I asked him if he was able to run an Ethernet cable from my router in the front of the house into my crawl space and into back room for the tv. "No problem!" He asks me if I wanted an Ethernet switch so that I can also have it hooked up to the Xbox. Hell yes! He had the switch in his truck already, along with the coax and Ethernet cable and connections. 1 cable for 2 different devices, who would've thunk it. After several days with this setup l have to say EVERYONE SHOULD GET THIS DONE FOR INFINITELY BETTER NETFLIX, AMAZON PRIME VIDEO AND GAMING. No more wonky WiFi delays and buffering. Highest definition streaming videos. According to my son, online gaming lag disappears. Nojan has been doing this for 30+ years. He's nice. He's polite. He's tidy. He did everything I asked for and offered upgrades to things I didn't know existed. And his prices are beyond reasonable. $$$ :)

Satellite Entertainment Express and the owner, Nojan, are exceptional!…read more We've moved around town the past 8 years and Nojan continues to be our go-to for our satellite installation and sound system for our home. He is readily accessible and always responsive to any of our questions and needs. This prices are the most reasonable and more than anything, you can TRUST his services. Something I believe is critical in this line of business. We've always been more than satisfied with his services and highly recommend him for your needs!

I can't recommend Satcom Service highly enough…read more We had John out about a month ago to run some coax and ethernet cables between a few rooms at our house. He was friendly, professional, detail-oriented, and reasonably priced. He took the time to make sure he understood exactly what I was trying to achieve, and always kept me updated on what he was doing and why. We had another vendor working on the HVAC who needed to get on the internet at one point. John didn't seem at all put off when I asked if he could create a temporary jack for me to plug the modem into for a few minutes. He labeled the cables, as well as the jacks he installed, in case somebody had to try to figure them out in the future. I'm extremely pleased with the work he did, and if we ever do need additional wiring done I wouldn't hesitate to call Satcom.

John was terrific! We had some stucco work done and the stucco folks accidentally cut our exterior…read morephone line that as embedded in silicone sealant. What a mess! These cables were a little more than ordinary as they came into the house, then went back out again to control the gates ...bunch of wires. John heard my predicament, came out the same day and fixed the problem. He is a nice fellow and fun to talk to; he has some great stories. He fixed the problem and charged me a very fair price. All in all he gets a big thumbs up from me.

I've had Bai service for 5 years. I'm completely satisfied with service and technicians. Today Sal…read morearrived on time, was thoughtful when he asked if he should remove his shoes. His service was quick and with a smile. Thank you Sal M and thank you Bai.

This is the WORST internet service I have ever had. I thought Spectrum was bad, but this is even…read moreworse. Anytime you call it's a minimum of a 1 hour wait before speaking with someone. I pressed the call back feature and that call went straight to voicemail even though my phone accepts calls from unknown numbers. I called back the number provided to me. After an hour of being on hold, I was connected with someone who told me to restart my router- even though my building does NOT have physical routers as our wifi comes with our building. She then told me she was from the SALES team and would connect me with someone from the tech team. After being on hold for over an hour, I was connected with someone else from the sales team?! Luckily, Bernadette was initially from the tech support team and was able to actually do something and restart my router from her end. Thank god for Bernadette or I would have thrown my phone over my balcony. Although in the end, there is nothing you can do besides restarting your router. Bai Connect/Zentro is the WORST, DO NOT GET THIS PROVIDER. I can guarantee all these 5 star reviews are FAKE from people in their company. This internet provider is a SCAM. At least At&T or Spectrum has actual people able to help you or send technicians. I would NEVER get this internet service again.

I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)