for the most part ive really enjoyed having them. granted, i believe they treat their new customers much better than their long time customers (including those transitioned from verizon). ive been a customer for almost a year and ive had to call customer service and get in touch with high level support for a few issues. last year around christmas i was having a lot of issues with line quality and packet loss. after some back and forth i was assured that the congestion would be alleviated with the updating of their lines so it will never happen again. hasn't happened since. i believe them too since they've just now started offering upwards of 2Gbit/s! that definitely requires updates across the hubs, lines, and ONT. overall, the times that ive contacted customer support have been helpful and i do believe they work very hard to solve issues. otherwise the service is reliable for the most part, and i enjoy the fiber speeds! ive noticed now, however, that new customers get a mesh wifi set up :P. much better offers than when i signed up. read more

They really went downhill after the Verizon acquisition. I filed an FCC complaint, I encourage others to do the same if they experience frequent interruptions now. I called in for support and they would lie to me and claim there's no disconnections. I've wasted hours on the phone with them. They finally admitted there were disconnections after I showed them countless photos of the modem disconnecting. read more

Well.. I've been waiting for a phone call since January to fix my phone.. that's still not working and you are still sending me a bill. Do better The fact I have to pick one star.. blows my mind read more

The customer service is nonexistent and to disconnect you have to call a real number to FINALLY speak with someone (not overseas via chat only). I got hung up on so much by the chat. Half the time it was because the representative could not help me. NEVER use them. It's not Ike it was the first few years. Nothing but hours wasted in chat. read more

Even zero stars is too many. The customer service is horrible. I've been offered promotions and then have to call back at least two or three times to only be treated like if I'm being dishonest because you're givin nothing in writing to confirm what you were told over the phone. Then when I call back I'm treated like I'm being dishonest. Today when I had a call back for the second time because the promotion was incorrect and the balance was still on my billing, they treated me like if I was being dishonest again and when I was given another promotion that I did not ask for, when I asked for the total price and the promotion to be in writing and emailed or text to me, they rudely without telling me put me in the queue with just a recording. I really wish another company would take over this area that is professional and cares about their customers and not give them false information and promotions. Horrible horrible customer service very extremely unprofessional. I don't know how any company can allow their employees get away with not sending a confirmation email regarding what was discussed especially when it comes to your monthly bill and package your agreeing to. Horrible horrible company. read more

Absolutely horrible. We've been without internet for almost 2 months now with no resolution. I've tried calling and the chat bot and nothing gets resolved. I've managed to get a few appointments scheduled for a technician to come check out the issue and they never show up or Frontier cancels them because it "was resolved" when it wasn't. I will be canceling my service after I get a damn refund. Would give zero stars if possible. Save yourself the headache and pick a different provider. read more

Unfortunately, now that they're owned by Verizon since January the service has really gone downhill. They're offshore all their service text to India and they try to charge you $150 to come fix something at your house when their equipment doesn't work. You ask them for a refund for the time it doesn't work and they have to put it through the bureaucracy. Really crappy customer service. Too bad Verizon ruined a great local company. read more

This company got me to switch from Spectrum to their internet service. I'm so glad it didn't go through. I could only imagine the internet service I would have received. We scheduled 4 separate occasions to install their service. I took off that time 1 to 5pm on four different days. I got one excuse from another as to why they couldn't even stick to their time. They make up stories of they tried to call me yet I had no missed calls. Today was the 4th time and another excuse. No show. I'm done and sticking with Spectrum. They showed up on the first appt. Smh read more

I'll gladly donate one star Horrible service from day one. Internet works one day and then the next day it doesn't work. They will try to upsell you to eero internet service. I'm trying to get them to fix this old old 4G router that I wanted them to replace yet they suckered me into buying these eero. Worked great one day and then next day it was down again. So they finally sent a new router and nothing matches up. So I've repeatedly said that my cable box hasn't worked since my old TV went out four months ago. So they sent me a new cable box. I plugged it in and there's no power. Yet they don't want to send a technician out to my house to repair this mess that I have. And they said, they will have to charge me if they come out. So I now have their new router that doesn't work. And I have their new cable box that doesn't work. And I have the new eero that they sent me that doesn't work. The cable TV in my roommate's room went off. The internet used to fade in and fade out. At least once in a while, we'll get the internet. And the channel selection doesn't show on the TV that is working in the living room. You'll be lucky if you even get a person to talk to. It takes foreverrrrr Absolutely the worst service read more

Terrible reliability and customer service is in a different country. 5 days with not service as I type and are telling me their "3rd party" contractor to finish repair won't get to me before 6/3/26 which at this point will be close to 11 days with not internet service. Do your self's a favor and stay away stick to spectrum or TMo home internet. Next stop... BBB read more

The non service continues. Cancelled the 15th of July had paid to the 27th. Then received a bill for $91. Did the chat online with Jessa. "Reconnect fee" "restock fee". Ya but I have a credit. The 16th-27th. Spectrum came out same day and installed. 1/3 of the price and friendly. Anyway she magically reduced the reconnection fee and now says I owe $50. Filed a complaint with the public utilities commission. read more

Omg ! This company is unbelievable. Internet keeps going out. Last outage was yesterday. Talked to a Frontier agent and was given a tech appointment for tomorrow. I informed agent that my wife and I work from home and neeeed internet now. I requested they come today, same day I contacted them. They said nothing they can do, I have to wait. This is unacceptable. I will be canceling my Frontier service and look for a modern, customer focused company. Frontier is unbelievable. Do not do business with Frontier, you will regret it. UPDATE: 12 hours after internet going down, still not fixed. House is without internet. read more

Customer location is in Valinda area, Southern California. It's been more than 48hrs since the Frontier fiber internet down. Beginning at early morning of 1/15/26. 1st the outage notification was posted on Frontier website. 24 hrs later, the website indicated internet is back. However, at my house it is stil nil. Got a service ticket from Frontier with an ETA for Monday 1/19/26. That's 4 days. Apparently, internet may be considered as non-essential, so no weekend service work. I work at home sometimes, so no internet, no work, no income. Ha ha, Frontier was trying to lure me to their Unbreakable Internet, 4G LTE. If this happened again, I'll consider moving to TMobile. read more

They don't know which way is Sunday. Yesterday my Internet stopped working. Today I had a service call. A technician came out and identified that the line going to my house was no longer communicating to the optical terminal network. He said somebody would be out to install a new line in 2-3 days. . I was so happy when I received an email an hour later saying they would be here today. I got another email at 5:43 PM saying second reminder that they would be out today today. When no one came, I communicated via Giga. Eduardo said the emails I received were delayed and that was not for the line repair service. I totally changed my plans for the evening because of this. I will not have anybody coming out for another week. Nine days no Internet! Eduardo on giga and he just talked in circles. I'm very unhappy and would never recommend them. The Internet is just so so when it does work. read more

No human communication no whatsoever when you try to contact frontier about paying your bill everything's all computerized and you spend two hours trying to pay a bill and then when you don't pay the bill they charge you an extra $10 for being late before I was getting an email your front your frontier bill is due in 2 days okay gave me a chance to put money in the account this time no advance warning one after another and now you threaten to turn off my cable unless I pay $58 to extend read more

I've been on hold over an hour. Comes back on phone and hangs up on me Just to get an upgrade read more

I have have had Frontier phone service for 30 plus years with the same number. A couple of years ago I add their fiber internet word fine, But 1-13-25 I found out my phone had been removed back in aug of 24 Leaving my alarm monitoring totally useless. I spoke to tech support once and customer service 3 times. I was waiting for a callback from a supervisor today 1-20-25 no call back. It seems they don't care about customers! I'll up date the review when I get a resolution. No body at frontier seems to care . read more

I am a Frontier customer. They reached out to me about upgrading to Fiber service, which I agreed to. During the installation, the technician took the old equipment. Two months later, we received a bill for not returning the equipment. My wife called, spoke to a representative who made a note on the account that the equipment was returned. Two months later, I received a bill for not returning the equipment. I called this time. I speak to a representative and explain the situation. He agrees to deduct the cost of the equipment, but I still need to pay a $50 restocking fee. How can I be charged a fee to restock equipment that they can't locate? The equipment was very old and I highly doubt would be used again. Every person I speak to says they don't have the authority to overturn the fee. I have noticed that many people have the same situation with a restocking fee. read more

To add the to chorus of folks who have already posted - STAY AWAY - from this company. It's a scam and I look forward many years down the road to the eventual class action lawsuit settlement check they will undoubtedly have to issue to their former customers. We decided to cancel the service after only 1 month because while the speeds were good, the constant disconnection EVERY. SINGLE. NIGHT. between 6-9pm and ranging from 15 minutes to multiple hours for service to return became to much. After multiple tech visits and being gaslit saying "the line's perfect" I don't see anything wrong with the equipment I'd had enough. So I call to cancel the service and now they're trying to wheel and deal discounts, credits and top it off offering additional services called their "WIFI BOOST" to ensure connectivity when their system fails for an additional $15 a month. Their sales person was insistent on finishing his pitch even though I told him multiple times I'm not interested - he'd just restart his pitch over and over. 45 minutes on the phone to process the cancelation of service - unbelievable. On top of that I'm hit with $195 early disconnect fee. This business model is pathetic and I wish I had looked at reviews prior to signing up - I'm hoping this saves someone else the headache I had to go through. read more

Horrible customer service . Called to make an appt. To have the service line from the pole to the house relocated due to construction. Got the run around like they did not want to come out... Finally made an appt for tech to come on Sat 1/24. Tonight I looked at the Frontier app and it shows ticket cancelled... Called customer service and was told the ticket shows service check showed no issues so the ticket was closed.. what BS my service request was not a service issue.. it was to relocate the service line outside.. now they say they can no longer come on 1/24 and new appt needs to be made... now my construction crew will be delayed and will cost me money due to Frontiers failure to perform..Frontier is a total train wreck.. gonna start looking at other options for service ... this is unacceptable read more

Frontier Internet guys came again. This time two people. They said there is internet cable maintenance, etc. Why do they try to cheat us?Door-to-door solicitation (contract sale) is not illegal in Monrovia? read more

Worst customer service ever! Would give no stars if I could! Waited for 5+ hours(1-6:30pm) and no one showed up and if you call after 5:00 pm guess what? They're closed and no one can help you. They like to act like they care about their customers but everything they do from their voicemail system to the phone representatives and their field support technicians says otherwise. They do everything they can to provide little to no service at all. I really don't think it's possible for a company to be more indifferent and provide less service and somehow be allowed to be a federally licensed telecommunications company and stay in business. These people ought to be deregulated and have their license taken away! Write or call your representative to complain about what is going on with these horrible companies! read more

Why does Yelp not have a ZERO? These incompetent Bozos need to be sent to the Gulag, imo. They have outsourced all of their problems to the Philippines where the techs read from a script, ignore what ever you say and when told that they are sending a tech on a day that you work, even after you tell them repeatedly that you work that day (that's your problem!). They then text you on request, alternative dates to come out for "their" problem including different dates and times, you immediately choose a date and time and get a text answer back that it is unavailable. Then why give it as a choice. Complete morons, and they utilize ancient equipment that is about 20 years outdated and the techs that have come out repeatedly over the past 10 years, admit this, and when they do replace modules, they last a few months, they then fail, repeatedly. Of all of the companies that I have dealt with in the past, this company is the poster child for complete and total garbage. If you still choose to go with Frontier, you've been warned. By the way, the alternative for a land line is Spectrum, which uses the same wiring to activate your home phone's landline. If you do not have access to Frontier fiberoptic internet, their ISDN line is a freaking joke. Even slower than most third world countries. In my opinion, this company is an ongoing disaster. Maybe they should change their name to "Titanic Internet". You want a credit for no service? If you are really lucky, they will refund enough money to buy a hamburger at McD's, even if you have had no internet or phone service for weeks on end. People, incompetent do nothing outsourcing must cost them a lot. And yes, their California based phone techs have unending job security. I have been dealing with Frontier's screw ups for more than ten years, and they never fail to anger me. read more

Their outsourced tech doesn't keep appointments, doesn't contact you. This is the worst company to work with because Frontier is as bad as their tech. You can't find anyone to support you when you have issues. read more

UPDATE: As we struggled with inconsistent internet service. Frontier's promotion of it's FIBER OPTIC service had remained slow or out of range, disconnected. As it turns out ... FO is based on square footage. I WAS NEVER, NEVER, EVER TOLD, when I agreed to install FO; that my tiny house wouldn't be fully covered. In April, 2023, I was haggled into another $10 per month, to rent extenders to expand our wifi n read more

Frontier Internet - New Install stopped working in 3 days - Telecommunications Near Me

This company is one of the horrible companies I've dealt with. I called five different numbers to reach a live person. I called to disconnect my service the girl tried everything to try to keep me to keep the service. It took almost a half an hour to finally get my services disconnected. They charge an equipment return fee 50.00 A early termination fee 15.89 A month of service 65.00 For a total of $130.00 Once I told the girl that there was nothing she can do to help me keep my service she became very rude . Like is that the money was coming out of her pocket. This company will nickel and dime you for every thing that they can get from you. read more

Whatever you do, DO NOT SIGN UP FOR INTERNET WITH FRONTIER!! It is next to impossible to get a human representative to speak with, and then once you do they are extremely rude and unhelpful. Their chatbot is one of the worst I have ever encountered. And they try to get all your personal information out of you before you've even decided you want the service. I'd give them a lower rating if there was any lower than 1 star. read more

I will not be recommending FRONTIER to anyone! I work from home, and I moved house and decided to give them another shot by transferring services. I called on Thursday, 6/27/2024, and was told by the representative that I would be without service for a few days because the only availability was a week away. I decided to wait and use my phone's hotspot. I was scheduled for 7/3/2024 for a technician to come and do the installation. The technician came on the scheduled day to just get the outside done and then proceeded to tell me that they would come back later in the day to finish connecting the services. I waited until 4 PM. No one ever showed up. I called Frontier, and they literally said that they were only doing one part and that the router was going to come on 7/11. I was so frustrated because, as I mentioned, I work from home. When I called to attempt to speak to a supervisor, the agents over the phone were no help whatsoever and seemed willing to lose the client. I was transferred to supervisors who had no availability or ability to override the system and were just trying to keep me as a customer by stating the same exact thing the previous agent had told me. When I tried to call to cancel, the agent over the phone was so rude and told me that I needed a PIN. I gave her my PIN, and she then told me that I had to wait another 5 hours and call back to make sure the service was discontinued. I called SPECTRUM, and they managed to get everything done within the same day of contacting them and provided excellent customer service. read more

This company has door-to-door sales people that show up at least once a month asking about my current provider like it's any of their business. They completely ignore the "NO SOLICITING" sign under my doorbell and make my dogs go completely nuts. I wish they'd get the hint but they do not care about respect they only care about harassing people. STOP DOOR TO DOOR SALES! read more

Had to cancel internet service do to modem needing to be rebooted at least 3 times a month and if your on vacation your alarms are useless and after canceling the service had to pay $50.00 restocking fee to return their modem.Will NEVER be a customer again. read more

Go with any other provider if you have the option. Our fiber internet goes out 5-10 times a day. Called to schedule a tech, took more than a week and then they cancel the morning of without consulting me because "their remote testing says everything works". Switching today and will never work with this company again. read more

The worst experience - internet service has been slow and really unreliable for the last 2+ years. Price has been going up practically ever month. Finally, I took the time (almost 3 hours total) to speak to someone at Frontier - went through 8 people as was getting passed on from one to another. Person #8 finally agreed to give me credit for the poor service - and get this...they gave me $20 credit!!!! I have been a long-term customer with this company, but I will definitely be looking for other options. read more

WORST COMPANY EVER. They made me cancel spectrum just to be paying the same thing?!?! I was told I was gonna have a lower bill and save some money. IM NOT SAVING AT ALL. At that they offered a $300 gift card if you join which I was gonna use for my bill and they never sent it. Everything they tell you is FALSE INFORMATION. The young man I have been texting for better customer service has been ignoring me. I will have to go back to spectrum read more

Frontier internet is the worst internet company don't be scammed, once you're in as their customer you can never get out without a bad credit, I have called them so many times to cancel my subscription but they always say call them later call them 3 days and they will Even try to change your mind and will still not cancel. Better look for another internet company they are the worst I'm telling ya'll read more

I run a construction company in Norwalk, CA. My entire phone system and internet has been down since last Thursday. I am unable to book and business and you guys are going to put my small business OUT OF BUSINESS!!! Someone came our earlier today and said there was an issue with the pole...they said they'd have a crew out later in the day to fix it...and they NO SHOWED! I am LOSING THOUSANDS OF DOLLARS A DAY when I can't book any work! I need someone to get back to me asap! read more

If I could give 0 stars I would! I have had no internet for 8 days and the soonest they could schedule me was 5 days later! So anyway I took the appointment! Stayed home all morning since my set time was 8am-12pm. Well I kept calling after 12 pm and they kept telling me they were having technical difficulties! Yet I STILL received a text that a technician was coming. Five hours later they did not come! I missed a day of work to attend to my internet situation since my husband had to be stuck at a Starbucks for over 6 hours to get his work done! Also, I had to go down the street to a boba place to complete my kid's homework from their iPad! All the reps could say was "I understand!" No they freakin don't! So anyway I get rescheduled two days later! This time from 1-5pm. Miss work AGAIN since this is important! My kids get out of school at 1:45 and well, I thought let me leave them at their afterschool program since they're a bit wild running around and it's chaotic at times. Oh and may I say I pay $20 per child per hour! So I decide to leave two of my kids from 2-5pm since this technician is supposedly coming. Well guess what!? They don't show up AGAIN! Three hours of daycare at $20 each kid that's $40 x 3 for a total of $120!!!!!!! Are you mad reading my review yet!!!!????? Now I'm on hold for 35 minutes!!!! That's my wait time! I'm calling now to cancel! Do NOT choose frontier if you want a reliable service! I was recommended to frontier and regret leaving spectrum! No wonder they have 1.5 stars. read more

If there were a negative star status that it was possible to give a review frontier would be it I cannot believe the terrible service my business which happens to be a church has received. We have been without Internet service for approximately two weeks now. I called to try to get service and I got some person clearly on the other side of the world who continuously told me that we did not have an Internet account. I ended up telling him that apparently no, we are never going to have an Internet account with you again. They are horrible. Their service is practically non-existant. Please know i never give this terrible of a review but Frontier deserves this one. I am a very dissatisfied customer and plan to cut all ties with them. read more

The frontier sales representative was walking our neighborhood door-to-door, selling the new Internet fiber packages that were finally installed and available in our neighborhood. I was excited and signed up. Installation was supposed to occur four days later. No one showed up. Two days after that, an installer showed up and looked around the house and said there was no fiber lines installed on the poles! What?! How can they go around selling if they don't have the fiber installed yet. Two days later, another installer came by to install the fiber cable on the poles. he said he went to a neighboring street/house where the access was located to the pole and nobody was home so he couldn't get in to install. He left them a note on the door, to call Frontier. After a few days of nothing happening again, I called the customer service line, and was told that if they doesn't call, they can't get in the backyard to access the pole. I asked when will they will try again. I was told that they DON'T go back... but if I wanted to, I could go ask the neighbors to call them so they can get back in. Unbelievable! read more

I had a terrible experience with Frontier: every weekend or a holiday - no internet. It dropps off Friday night, office is closed till Monday. Monday you call, they start doing something. It takes them at least 2 days to fix the terminal. You have internet on Thursday and part of Friday. Friday night no internet again , and all over again the whole cycle till next Thursday. I would never recommend Frontier to anyone. read more

By billing cycle was from the eighth to the first I cancel on 8 March did not prorate my bill. They charged me for a whole month so I would never recommend frontier to anybody once I cancel. They were willing to drop the price all the way back to $44 when they were charging me $70 and I ask him if they can do anything before I cancel they said no. read more