The promotion was a choice of four different hats, which was more than I expected. I love anything T-Mobile and while vacationing on the Big Island, got two free blankets for the grandsons. Today, I found out this T-Mobile is a company store and gets the most and best of everything. I think I'm going to make this my go to store for all my cellphone needs! read more

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Thank you PJ and crew! Before deciding to change my service and been wanting to get a new phone (it was very over due I still had the ipXR) I did some research on where to go and glad I found this place. I kept circling back to this particular store based on research and word of mouth. As soon as I walked in they were extremely kind and helpful. I wasn't pressured into jumping into the plan or contract, I was able to weight out my options and top it off I was able to run into a client and friends there which they had a promo that would knock off $100 on top of the other deals I was given! What a deal! PJ was my helper and boy was he super cool and helpful! I'm so glad I came here! Highly recommend because the whole staff there was great! read more

My son-and I ended up having our phones upgraded and change the cell phone service to T-Mobile. Though it was a long process that we were able to get everything done. The staff was very helpful and patient and was able to complete all the changes! read more

Go get your T Mobile Tuesdays Spatulas just in time for some summer BBQ!!! We are actually looking for a new grill so this will be an useful item to have. Got one for our neighbor as well. I think this offer is good for today only!! read more

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Don't have T-Mobile as my phone network as I use Verizon. Only went into this store because I was nearby and wanted to browse the iPhones in this store with my friend. One of the employees provided terrific customer service, promptly asking us if we had any questions or needed help with anything. read more

I went to this location due to me having an issue with my phone discount verification. This location is one of the corporate offices where they send you if you're having a problem. When I arrived the representative was very welcoming and addressed my problem. I was happy with the outcome and the service I received. read more

T-Mobile - Front - Mobile Phones Near Me - San Gabriel, California

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The team at the store was very helpful and truthful about their store capabilities and what I needed to do to resolve my 85 year old father's extra phone line that he was not using. Appreciate the support from the staff here. Truthful honesty goes a long ways. read more

Our representative was PJ. Great service, very knowledgeable, and very professional. The wait is not long. We will definitely come back! read more

Walked in to switch my carrier. Don't bother coming to this location. Couldn't answer my questions about the phones and tried to upsell me on a plan. If you're not knowledgeable of what your products are and can't answer my questions, seriously, don't be a crook by upselling me a plan. ZERO HELP read more

I went there yesterday with questions regarding beatz Bluetooth not working and my voicemail greeting issues. . PJ or JP, was extremely helpful, extremely patient, and I felt he went above to assist me. Great asset to the T-MOBILE. read more

Richard is amazing. He is super helpful. I always like to come here for help. He is quick and give us the best advise. read more

T-Mobile - Mobile Phones Near Me - San Gabriel, California

Very poor customer service from T-Mobile. I went to the store for help with a simple issue and they told me I had to call customer service instead. When I called customer service, they told me to go back to the store. I was sent back and forth with no one taking responsibility or actually helping solve the problem. It was a complete waste of time and very frustrating. I expected much better support and coordination between the store and phone support. Not satisfied at all. read more

Excellent team here to help every customer with great patience. Getting a new phone with a new plan plus data transfer could take up to a few hours and Willy helped us with friendly attitude and explained everything to us in a clear manner. I highly recommend this location. read more

T-Mobile - Sunday evening with loads of customers. This place is popular. - Mobile Phones Near Me - San Gabriel, California

I like this store. The only problem I have is that the two times I went to this store there is a guy with plugs in his ears that is laughing so loud and talking so loud with other workers that I could barely hear the person that was helping me. Please do something about it. I would like to keep coming here. read more

Josh wouldn't sell me a phone without insurance. Use the app instead and just pick up and you don't have to talk to them. I used to like this store, but it's gone down hill a lot. read more

COVID-19: Social distancing is not enforced at this establishment. Some of the staff wears a mask. All customers are not expected to wear a mask. It's optional now. None of the staff wears gloves. There are some hand sanitizers available for customers to use. This place is open and available with no limited capacity. They are not sanitizing in between customers. COVID-19 Vaccination Proof: This establishment currently does not require proof of vaccination. While I was in this establishment several days ago, I asked if they had any special offers and they weren't offering any at the moment. They also do not allow pets in their establishment UNLESS it's a service animal. Parking: The parking lot for this establishment is super tiny. I hate this parking lot with a passion. The spaces are really small and tight. I usually just park at the lot next to them and walk over. Store & Staff: The store itself is brightly lit, clean, organized, and tidy. The staff here are very friendly and helpful. They accept both cash and credit cards. There is no credit card minimum. read more

Horrible service. Took my Mom in to get her a phone since hers was an old 6 iPhone. I spoke to Daniel at the front desk who advised that regardless of how many years you have been a loyal customer, there are no upgrade options available. She was told to pick a phone and pay full price and upgrade her plan. She is on a restricted income and this customer service was awful. She has been a customer for 12+ years. This is how T-Mobile treats their long running elderly customer. While the manager hid in the corner because he didn't want to deal with it. I highly recommend you go anywhere else. Shame on this T-Mobile branch. I hope you treat your mother better than this. read more

The service here is so-so. The first time I came here on a Friday afternoon to get my phone replaced and it wasn't busy but unfortunately the replacement was delivered but not in their system so they couldn't get it done. I understand that wasn't their fault. I came back on the following Monday and they seemed to be bit busier. I walked in and was not greeted by anyone as all the workers were busy and helping other customers. I walked around a bit and then sat and waited to see if anyone would check in on me and see if I've been helped. After 20 or so minutes and seeing the employees helping other people who walked in after me instead, I decided to just leave and have T-Mobile ship my replacement to another nearby location. Parking can also suck as the lot is small and the entrance/exit can barely fit two cars simultaneously. read more

Great service here, I almost thought I had to spend on another phone, but the sales associate Adriana solved the problem. Thank you I appreciate it! read more

Came in for a watch plan and met with PJ, he is super friendly and helpful. Very knowledgeable on the plans they offered . We ended up getting the watch but then changed our mind on the plan, he was patient enough to redo the whole thing and put us in the plan we wanted. Highly recommend PJ for your next T-Mobile need. read more

I came in to this location hopeless, fully defeated by the El Monte location and disappointed by speaking to all of the surrounding Tmobiles within a 6 mile radius. Then I came in here and had a pleasant trade-in transaction with Josh. He was so helpful and knowledgable! I am beyond grateful to him and his assistance. He went above and beyond, truly, to provide excellent customer service. 10/10 recommend this location. read more

PJ helped transfer my pre-paid service from my old iphone to my new e-sim compatible iphone. Great and fast service, PJ helped me with exactly what I came in for and had me out the door in less than 10 minutes, so grateful great customer service like this exists! read more

I came here for a phone transfer from Sprint and I was so happy with how smooth and fast the experience was. I was helped by "Steve" and he was superb. Friendly, experienced- a real pleasure to work with. Thank you to the great staff here- highly recommended! read more

T-Mobile - Mobile Phones Near Me - San Gabriel, California

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T mobile at Rosemead and Huntington drive, Jason is very helpful, I called him and went over after work, he helped me go through my lines and watches even helped me with all my rebates! Jason is great! read more

This location wasn't my first choice but I left unsatisfied with the first one so I came here instead. 06/12/12 Friday around 10:40 AM. I believe our Rep was Kimberly. She is wonderful. She is very helpful, patient, & her attitude was outstanding. I wasn't sure if I wanted to get a new phone on the spot, but her customer service was A1 & I left within 30-40 mins with a brand new phone. I traded in my XS for an 11. Kimberly did not make me feel rushed, and she was also very very helpful setting up the new phone while transferring all my backups. Ask for Kimberly ! A+ Customer Service. read more

I highly respect businesses that follow the social distancing orders, but it is ridiculous to have a maximum of 10 people in the store. There were 7 employees and 3 customers inside of their store. At first I was going to give them 1 star because I believe that it is inconsiderate for them to have the customers wait, while the majority of the employees were not helping customers. If it were not for Pedro coming out and giving us curbside service, it would have remained at 1 star. I commend Pedro for coming outside and helping us. read more

This T-Mobile store is located in the same small plaza as Goodwill (please note this is a donation center only so you cannot buy items here) with limited parking. But being that there isn't much happening in little plaza, parking probably won't be a problem. I came here yesterday afternoon with my husband and our little girl dog (please don't leave your pets inside a hot car). We have had AT&T for over 10 years and decided it is time to change to T-Mobile. We had T-Mobile in the past and so it is good to come back. When we came in, the manager greeted us and placed it on the sign up list. Eventually Richard became free and he helped us sign up for a family plan. He also was able to port over our phone numbers and place a new sim card in my phone. Both the people in the store we interacted with were friendly and helpful in answering our questions. We had a positive experience and would come back here again if we need to take care of any T-Mobile related things in person. Our phone bill will be a little big cheaper and everyone in our family plan will have unlimited data now. Also I look forward to the Tuesday T Mobile deals and also a huge discount on Netflix now. Please note that if you need to use the restroom, an employee can get you a key that you can use. It was decent upon my visit and figured I would mention this in case you need to use the restroom during your visit. read more

Recieved the best service from Carlos today. He hooked me up with my new 13 Pro max. Good job guys! read more

My phone just stopped working. I thought it was because I was out of storage space. I took the phone into T-Mobile where Dolores met we and fixed my problem. Sim Card. She also took her time to explain how ICloud works, which was very helpful. She was GREAT! read more

Switching over from Verizon to T-Mobile I started out at the Hastings location. This was a mistake. First guy that hepled me was friendly enough, but didn't explain procedure. Got home and a girl calls from India with a thick accent talking at warp speed. Went back up to Hastings and of course first guy was gone. Ended up with another guy who, I guess, was more into what his next tattoo was going to be then helping me. Never going back there. Next day decided to go to San Gabriel store on Roesmead. Should have done this first. HUGE shout-out to Josh who called Verizon, got my "port-out pin" and got me switched over. With 10 years experience he's the one to look for at this location. Thanks to Josh, my head didn't implode that day! read more

As a customer service representative myself, I learned a lot through the way Robert treated my Mom and I. He was very patient with us and answered all my questions with honesty and in a professional manner. Robert went above and beyond to make sure that my Mom and I were satisfied with the customer service. An excellent employee that I'm glad I was able to work with. I wanted the IPhone 14 pro max and got the iPhone 12 for my mom. They were both out of stock but Robert went out of his way to make sure I got those 2 phones that day. We're both happy with our new phones and even more happier with the way we were treated. Thank you again, Robert. for the amazing customer service! 100/10 read more

I lost my new iPhone the other day and went to this TMobile to see what the process was in getting it replaced. No one acknowledges you as you come in the door so I stood there for a good 10 minutes waiting for someone to help me while two salespeople talked at the back counter. Then when I finally spoke to someone he had no idea what to do and told me that I guess you need to buy a new phone or I can't help you. What? Don't I pay for insurance on my account? He then did not know how to look that up and still had no idea how to help me. Another person had to come and help him and then all they would do is hand me a brochure and said to call in as they would not help me to deal with it there. Thanks, Sprint for selling out to these people. Sheesh! read more

My husband and I just switched to T-Mobile. The team at this San Gabriel location are super helpful and friendly. Even though we live in Pasadena, my husband and I love coming to this store. Ismael, Willy, Rosi and Leland always greet us with a smile and make sure to answer all our questions. For example, we are 3 months in, and I had a ton of questions about my bills and the charges related to temporary numbers and port-ins. Willy helped me figure it all out yesterday, and we even realized I was overcharged by $25, and he called the billing department to get a credit sorted out right away. We bought new Samsung S9s and glass screen protectors. Definitely buy the insurance on both. It's so worth it. I've had to have the screen protector replaced multiple times already cuz I didn't have a case yet, and they've done so, no questions asked. Personal service every time! Thanks, team! Parking is sometimes difficult. I just park next door or nearby and walk over. They share a parking lot with a Goodwill dropoff and a Kumon class. Mornings and mid- afternoon are less crowded than late afternoons. read more

Amazing customer service. The manager Jessica was amazing, she explained everything in detail. I highly recommend this store because everyone is friendly and they really care about what you need. read more

Came in today to drop off a phone for trade-in and was helped by Dolores. She was so friendly, patient and easy to work with. Dolores was helpful and willing to answer all of my questions--everything from the trade-in to signing up for internet and looking into concerns about my account. Rather than sending me home to handle the issues by myself, she offered to help me in the store. Fantastic service. I'd recommend her and her associates to anyone that needs assistance at a T-Mobile store--they were upfront and straightforward with everything! Best store I've been to thus far! Thank you Dolores! read more

The service wasn't great . one guy that helped me w the long hair didn't have much customer service skills. Seemed like he just wanted to get it over with. First off he was chewing gum the whole time while he was talking to me which made it hard to understand him when he's making all these chewing noises. Not to mention he looked like he hasn't wash his uniform in a month his shirt look dirty and worn out long story short he just didn't look professional it seemed like he didn't like his job. Dirty beat up shoes pants sagging like he was about to go to the skate park or something his shoes were super dirty along w his work shit. He's was just not very welcoming. There's was another lady there that he was helping b4. She tried to ask him a question but his response was "you can't do? I already showed you how to do it" it was very rude to talk to the customer in that manner. Although he was able to help me w what I needed he came if rude and it just seemed like it was annoying him to have to do his job. But the most annoying part was that he was chewing gum making noise while doing and trying to help costumers at the same time. I'm sorry but I'm probably won't go back to that location again. I work in hospitality been doing it for over 15 yrs and that guy was very unprofessional. read more

Good morning, good afternoon, good evening. Whatever time of the day is that you are reading this review? I am placing a review on an employee. And your El Monte/Valley mall location at the corner of Valley mall drive and Tyler Avenue. This employee goes by the name of Riley. Not only was she professional to the fullest. She was customer service savvy, and she even suggested sold. She suggested sold me a Wi-Fi device which I have been using ever since. I plugged it in my home, excellent customer service was provided me to buy miss Riley to me that day. I'm a quality customer service agent and I review businesses like yours. I'm hoping for Riley that she be either uplifted by this review by your management team. Or that she would be promoted because that is the type of management that you want. In your storm she was courteous friendly and I left that store as if I had made a new friend. Now listen closely management. I do review your stores and I will go into that store once. Miss riley I know was in there and I will ask her if she was given praise for my review No, if it goes ignored and she was not even given a slike Pat on the back for my review, there will be hell to pay people have told me over and over again that with my reviews I stay feel as though I am what Joan Crawford was to Pepsi Colet. Miss Riley know that I said that and she was not exactly who I am. I thank you for your time service and I only wish the best for miss Riley and I hope that you will realize that she is a true asset to your company, thank you. read more

Rosie did a great job helping me with my jump on demand! She was patient with us and treated us professionally and kindly. I like this T-Mobile store. It's a great T-Mobile store that hires smart people and it's never crowded in here. read more

Some of the workers here are terribly. incompetent. Jose set up post paid account but did not set up a social security number or a security pass code for the account. I had to call corporate and they told me to go back to the store to give them my social security number. So I drove there back to the store and another associate assisted me. I handed him my physical security card and he said it will take effect in 24 hr. Days later I tried to create an account on the website and it says my social security number does not match their records. I called corporate again and the tech said my social security number was in the form "111-11-1111" and that was why the system did not recognize me. I couldn't believe it. How can the associates here not bother to get it RIGHT the first time time and waste hours of my time. read more

Sales rep Charlie Lara told me the $10/mo insurance was required to participate in the ETF reimbursement program. Thankfully I did my research and found out he was trying to enroll me in the JUMP program and that it is NOT required. That's super shady dude. I wonder how many people he already lied to to get his commission. Edit: I did more research and found out that neither the JUMP nor the upgraded data plan is required for the ETF reimbursement program. I was hoping T-Mobile would have more ethics than my current carrier, but Charlie has shown otherwise by trying to mislead me... Do your research beforehand! These reps are here to take your money, not to help you save money. read more