My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

I went in to trade in my phone and met the Staff whose name is Art…read more I have never been treated this rude ever in any tmobile store. Not helpful and had an insanely bad attitude. Do better.

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.

Does nice work and is mobile for some customer needs. Backs up his work by willing to fix problems…read moreafter repair. Only down side is he does not take credit or check but does do cash and venmo or zelle.

Wow' this store is o e of the best repair shop ever. They fix my phone in lime 30min. Great people…read moreand cisto.wr service. They always try to help you.

Went to buy a phone earlier this week and worked with BOSCO. He asked if I wanted insurance, I said…read moreNo. i deliberately said NO, and i got my bill today and sure enough it was added on. I called into corporate and confirmed it was his ATTUID used to add on the feature. This is fraudulent. They add insurance to every sale regardless of what you want, in order to hit goals, with the hopes that the customer does not notice for 6 months so they can avoid chargebacks. Watch out for this trick.

Do NOT go to this new Arcadia location next to SinBala! They will RUIN your screen protector…read moreinstallation by not properly following instructions to use the guide posts.  Very disappointed in the service provided by Chris and Audrey. We usually go to the Alhambra store, but they are temporarily closed. I brought our iphone 14 with a $50 Bodyguardz replacement screen protector, which we bought from AT&T when we upgraded the phone.  Chris ignored my comments that he needed to put the phone in the protector container and use the rail before peeling off the backing. He didn't listen or understand the instructions, then had no clue how to install. His co-worker Audrey just "free-handed" and put it on completely crooked. Then Chris did not smooth the protector correctly either, and within days, there were giant bubbles. When I called back, they refused to give me a replacement from their store, claiming they had no iphone 14 Pro screen protectors of ANY brand. That is a huge lie, as I am currently at the Rosemead AT&T store with Tee & Patrick immediately installed an AT&T screen protector with lifetime warranty. They did a perfect and fast installation. We are so happy with the Rosemead store!

I went to the store and buy a phone and home Internet and went home to hook it up and service was…read moregreat and got the 17 Pro Max

Had an warranty exchange authorized by T-Mobile corporate and the replacement was sent to this…read morestore. Went to the store for a pickup then was told that phone wasn't available, it got sent back to T-Mobile by the old manager. Called back T-mobile and corporate have no details of this package being sent back. The store lied to my face. T-Mobile corporate support, corporate rep. called the store and the store was just giving us the runaround stating they don't have it. And even trying to transfer the fault on me, until the store realized I was also on the call. Even the T-Mobile corporate rep felt the store was deliberately withholding the unit. The store staff was very defensive and said go talk to their legal department. Later I was transferred to a T-Mobile corporate rep supervisor, who is going to take care of this. Thankfully the corporate support are still good. Numerous people at this store told me they don't have my replacement. Tonight I went in and asked them again if they have it, and NOW they confirm they do have it. But they can't give it to me without a manager. So the customer have to accommodate the store manager's time. At this point, basically the store don't want to give me my replacement and it is finding all sorts of reason/excuses. Don't go to this particular authorized store. They are thieves and liars. T-Mobile corporate needs to investigate this authorized dealer.

I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)

They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

I dropped my computer in January of 2026 and completely cracked my screen. I brought it for for a…read morerepair, and they were able to fix my screen within 24 hours for $350. I was very happy with the service until my screen cracked from a very light touch in May of 2026. I was puzzled that a simple touch to the screen would crack it so easily. After the initial repair, I have always been very mindful of how I interact with my computer, as I work from home and need my computer on a day to day basis. I brought it back to Gadgetneeds to explore solutions. While I was telling the reps what happened one of them asked me "do I believe I the words I say? You must have done other damage to it." I told them that it is really bad business to insist that a customer is lying, and that I refused to pay $350 again to only be faced with the same issue in 4 months. I recommend avoiding this business. It is unfortunate that Gadgetneeds is not only able to stand by their work, but also questioned my integrity while trying to make this repair happen. I will find a business that is able to listen to their customers for this next repair.

had an issue with my phone where iMessage would not activate. I explained the problem to Jonathan…read moreand let him know that my sister had already tried resetting the eSIM remotely, but it didn't resolve the issue. His first response was simply to tell me to go to the Apple Store because it was "probably a glitch." He never even attempted to look at my phone or do any basic troubleshooting in the store. I asked if he could reset the eSIM from the store, and he said it would be the same as doing it remotely. The disappointing part is that I had to suggest it myself instead of him offering to help. Good customer service means at least making an effort to assist a customer, even if the problem ultimately requires the Apple Store. It felt like he wanted to turn me away rather than help. I also asked for his business card, and he simply replied, "No." Whether or not he had one, the interaction came across as dismissive and unprofessional. To make matters worse, there were no other customers in the store, so it wasn't a matter of being too busy. I also noticed the store was closed about 40 minutes before its posted closing time. Based on my experience, I would recommend spending your money elsewhere. If you have any issues after purchasing your phone, don't expect much support from this location store 159)

I fully understand needing to shut down for a lunch break. But its a saturday and you closed for…read moreover an hour?