I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

Quick service, honest consultation. Competitive prices…read more Overall I had a great experience here. I was seen very quickly, had diagnostics done within 5 minutes, and he suggested alternative solutions while discouraging me from doing unnecessary repairs on my phone as it was in good health, despite that costing him business and income. Can't help but appreciate his honestly since a lot of shops in this same business don't have that quality. Called and expressed concerns for slow battery charging. I inquired about time for diagnostics and the guy on the phone quoted 15-20 minutes. Soon after I came to the shop and the guy saw me within a minute of stepping into the shop and did his diagnostic testing within 5 minutes. He told me that my phone charged well on his chargers and suggested that it might be due to my charging cable. He recommended I order a new one and also offered some in store but wasn't pushy about his stock in particular. I also asked about my battery health of 86% and he said it's in good health and I should hold onto it for a little longer before considering a battery replacement. Super pleased with my experience even though I didn't end up doing any business. I WILL be coming back to this location when I do have issues with my phone.

I went in to trade in my phone and met the Staff whose name is Art…read more I have never been treated this rude ever in any tmobile store. Not helpful and had an insanely bad attitude. Do better.

Came back for an. Art and Eduard were very helpful. The customer service is real at this location…read more I've done business with 3 other locations and this is the one to go to. Always a positive experience here!

Love Karey. Fantastic service and answered all my questions. She always made sure I got the best…read moredeals and trade in values for my old phones. Any questions? Make sure to hit up Karey

Beware of a guy that works here who will give you the "warmest" greeting and the "friendliest" look…read morewhen you first step into the store. He might be having a bad day or just plain bad but either way his attitude is more fitting for a prison ward rather than a face to face service job. If not for the lady that was nice the first time I went there who didn't do a perfect job but still redid it and made sure It's as specified, I wouldn't recommend this place at all.

Does nice work and is mobile for some customer needs. Backs up his work by willing to fix problems…read moreafter repair. Only down side is he does not take credit or check but does do cash and venmo or zelle.

Wow' this store is o e of the best repair shop ever. They fix my phone in lime 30min. Great people…read moreand cisto.wr service. They always try to help you.

Went to buy a phone earlier this week and worked with BOSCO. He asked if I wanted insurance, I said…read moreNo. i deliberately said NO, and i got my bill today and sure enough it was added on. I called into corporate and confirmed it was his ATTUID used to add on the feature. This is fraudulent. They add insurance to every sale regardless of what you want, in order to hit goals, with the hopes that the customer does not notice for 6 months so they can avoid chargebacks. Watch out for this trick.

Do NOT go to this new Arcadia location next to SinBala! They will RUIN your screen protector…read moreinstallation by not properly following instructions to use the guide posts.  Very disappointed in the service provided by Chris and Audrey. We usually go to the Alhambra store, but they are temporarily closed. I brought our iphone 14 with a $50 Bodyguardz replacement screen protector, which we bought from AT&T when we upgraded the phone.  Chris ignored my comments that he needed to put the phone in the protector container and use the rail before peeling off the backing. He didn't listen or understand the instructions, then had no clue how to install. His co-worker Audrey just "free-handed" and put it on completely crooked. Then Chris did not smooth the protector correctly either, and within days, there were giant bubbles. When I called back, they refused to give me a replacement from their store, claiming they had no iphone 14 Pro screen protectors of ANY brand. That is a huge lie, as I am currently at the Rosemead AT&T store with Tee & Patrick immediately installed an AT&T screen protector with lifetime warranty. They did a perfect and fast installation. We are so happy with the Rosemead store!

I went to the store and buy a phone and home Internet and went home to hook it up and service was…read moregreat and got the 17 Pro Max

Had an warranty exchange authorized by T-Mobile corporate and the replacement was sent to this…read morestore. Went to the store for a pickup then was told that phone wasn't available, it got sent back to T-Mobile by the old manager. Called back T-mobile and corporate have no details of this package being sent back. The store lied to my face. T-Mobile corporate support, corporate rep. called the store and the store was just giving us the runaround stating they don't have it. And even trying to transfer the fault on me, until the store realized I was also on the call. Even the T-Mobile corporate rep felt the store was deliberately withholding the unit. The store staff was very defensive and said go talk to their legal department. Later I was transferred to a T-Mobile corporate rep supervisor, who is going to take care of this. Thankfully the corporate support are still good. Numerous people at this store told me they don't have my replacement. Tonight I went in and asked them again if they have it, and NOW they confirm they do have it. But they can't give it to me without a manager. So the customer have to accommodate the store manager's time. At this point, basically the store don't want to give me my replacement and it is finding all sorts of reason/excuses. Don't go to this particular authorized store. They are thieves and liars. T-Mobile corporate needs to investigate this authorized dealer.

I went in with a friend to upgrade her phone. Patrick provided excellent customer service. He…read morewalked us through the whole process. Explaining which phone would fit her needs, storage needs, and the best plans for her. Five stars all around.

Shout out to the young men who run Metro T-Mobile in Duarte.. Extremely knowledgeable very…read morepersonable and make you feel like a friend.. I love them and thank them for ALWAYS fixing the problem!!! (PATRICK and ENRIQUE)

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

I desperately needed to replace my iPhone 13 Pro battery. After reaching out to multiple shops…read morelocally, Gadgetneeds gave me the best quote (especially since I wanted an authentic Apple battery replacement). Most of the other places I reached out to only had third party batteries or were charging more for the authentic Apple one. It was super easy to get a quote through Yelp's Projects and make an appointment, although they take walk-ins as well. Changing the battery took about an hour as the battery arrived 0% charged, but normally should take less than 30 min. Battery is definitely holding a charge well and also includes a 3 month warranty for any issues that may come up. The owner is also very personable and a great person. Another customer came in needing a phone charger, mentioning he lost everything in the Eaton fire. The owner kindly gave him one for free. Overall, great service and I would not hesitate to come back again for any future phone repair needs.

HIGHLY RECOMMEND TO ALL…read more... Went in there this late afternoon to take care of a battery that was nearly dead. Will took care of everything in under an hour. Thank you Will for a great job and great service.

We brought in a iphone to get the screen fixed- there was a small crack, nothing more. We left the…read morephone for two hours, and when we got home to charge it- it wouldn't even hold a charge. It said "0% battery". Now I have to go to the phone company and try to fix my phone or buy a new one. The iphone was completely fine before hand - minus the crack in the screen. So frustrating. And no it's not a logic board issue, I'm pretty sure they fried my phone battery. We had to press him for a refund- and they put my cracked screen back on, gave me my $100 back and sent me on my way with a phone that didn't work anymore.