Sales rep Charlie Lara told me the $10/mo insurance was required to participate in the ETF reimbursement program. Thankfully I did my research and found out he was trying to enroll me in the JUMP program and that it is NOT required. That's super shady dude. I wonder how many people he already lied to to get his commission. Edit: I did more research and found out that neither the JUMP nor the upgraded data plan is required for the ETF reimbursement program. I was hoping T-Mobile would have more ethics than my current carrier, but Charlie has shown otherwise by trying to mislead me... Do your research beforehand! These reps are here to take your money, not to help you save money. read more

I do not write Yelp reviews but here I am, three months of pure annoyance later. I asked the associate helping me if purchasing an iPhone paid in full out of my own pocket would modify anything on my account, and he blatantly lied in my face and told me no. This was in September. Come November I'm more than a little surprised to get a bill 40 dollars above what I am suppose to pay. A quick trip to the T-Mo site and lo and behold, we have ourselves some magical additional data added to both my lines. Funny thing is I didn't even have data in the first place on my second line! TLDR: These people will lie to your face to steal from you. Stay away and drive 5 minutes down to the T-Mobile store on Rosemead and the 10. read more

Came here to upgrade my phone... The guy who helped me was very knowledgeable. He explained my options between the two phones I was considering and answered all my questions. I asked a few things I already knew the answers to, but wanted to test him to see if he was just trying to sell me something or if he was being honest and looking out for my best interest... He passed the test! I left with a new phone and a great feeling knowing I got a good deal and an awesome phone! read more

I was just at a TMobile store at 8986 Huntington Drive, San Gabriel CA 91775. I mentioned to the store employee that there is a motorcycle parked in the handicap parking area clearly marked "NO PARKING." His response was that it is a $40,000 motorcycle and he will park it there. What about the handicap person that needs to unload a wheelchair and his bike is in the way. Please teach your employee some public decency and etiquette read more

T-Mobile - Hey T Mobile employee. It's marked "NO PARKING" in handicap area. - Mobile Phones Near Me - San Gabriel, California

If you are in on a Jump plan don't come here. They told me it would cost $80 to upgrade so I called TMobile customer service and they told me it is free to upgrade. Either these guys don't know what they are doing it they are intentionally trying to rip you off. I filed a complaint with TMobile corporate because this isn't the first time I've had issues with them. read more

Walked in the door and was greeted immediately by a sales associate named Kevin. Excellent customer service. He was knowledgeable, thorough in explaining the different plans/pricing, and patient to answer all my questions. The whole process of getting set up with a family line (porting over from google voice and ATT) was super easy and pleasant. read more

I took a friend of mine on October 28, 2021 to upgrade his Cellular plan and we dealt with Amanda the manager and another young lady Mariel . They both are extremely helpful , respectful, patient, knowledgeable and had a pleasant attitude toward us which made us fell welcome . We all had a great experience and we definitely would recommend them to everyone. Sincerely, Friend of Mr. Potter read more

Many thanks to Pedro Machado for helping me set up my new iphone. He was very professional, patient and knowledgeable. I learned quite a bit about the iphone and iphone products as well. Pedro answered all my questions and was very efficient. Store 8932 Huntington & Rosemead, San Gabriel, CA 91775 Thank you Pedro, Margo read more

Possibly one of the best visits to T-Mobile I've had. I just upgraded to a Galaxy s10+ and was very iffy about making the jump coming from an LG V40 but one of the sales associates Richard, he was VERY informative about the phone even though I've done some research he took the time to explains things that I didn't know about this phone which sold me. Overall, I enjoyed my time here and will be coming back to this location. read more

I like to comment the Excellent knowledge , Positive altitude , Friendliness of Richard Torres. I ask some direct questions with regards to the Moto Phones having certain Features, and he was quick to give me the answer I needed. I decided to buy it at an instance. He was patient and efficiently, help to transfer the data from my older Moto phones, to the new Moto7, I purchased. This gentleman has the qualities beyond sales and services. Good luck...Keep it up.... Dave T. read more

Charlie Lara was terrific. He was the store associate I spoke to. I was impressed by his quiet listening, his acceptance and kindness towards me. I am older, don't look terribly old, but I have edges of "dolt" framing me regarding techy stuff. He was invaluable. Gratitude. Esther Bradley-DeTally, San Gabriel, CA read more

I am giving an update to my experience below because it has been never ending! This store flat out LIED to me when I was forced in to change my phone when T-MOBILE bought out Sprint. A scam just to get more money out of people! I was told my new phone was an even swap with my old phone. LIE!!! They told me I had to wait 50 days to go to a new server without paying anything. I did but when I went to change my service to Spectrum. T-Mobile said they would not unlock my phone until I paid 375.00 for my phone. The phone that was supposed to be an even swap?? I've spent the last two days back and forth with customer service TMobile, and after refusing to pay and telling them I would take to twitter, they waived the fee and told me I had been lied to by this store. SCAM, SCAM, SCAM!!! They obviously get some high commission to rip off customers with no conscience at all!! Went to Spectrum and saved 55.00 a month on my new plan only costing me 14.99 a month. read more

Absolute worst customer service of any T-Mobile store I've been to in recent years. I can understand a rep having poor knowledge base but rudeness and aggression are another matter. Ivan seems to have something that needs to be addressed before coming out on the floor again. I am not sure what warrants his aggressive behavior and butting in when another rep is calmly helping us. There's no use being helped by another rep as long as he's in the store. read more

I would like to say that Claire who normally works at the T-Mobile at the Santa Anita mall was very helpful. Not only did she help me with my questions regarding my phone she also helped program it and explain the different applications cuz you know I'm an old lady and usually I have a five-year-old do this the Claire was very helpful and extremely patient and she's an asset to the T-Mobile family read more

False advertising on iPhones, she said it was a misprint but had the sign up for months. L told us to go elsewhere to find a phone, after she finally removed the iphone sign that we pointed out having false advertising, you can feel the stress the moment you walk in that place. I have been a customer for tmobile for over 8 yrs. Why am I being deceived? I pay my bill honestly every month. read more

I've given this T-Mobile store two chances to wow me and disprove the 1.5 star rating it has. Both times they have disappointed. The first time I went to this store was 5 months ago. I needed a new SIM card because I was switching to an iPhone 5. I had called beforehand into the 611 number and they said to just go into the store. When I got there, the representatives stated that it was $30 per SIM.. I was taken aback by this expensive piece of plastic and copper. Right then and there I had to call back to 611 and ask them to put it in the notes and THEN the store would oblige. The second time was yesterday. Again I had spoken to 611 regarding the recent Blackberry promotion. It ended 3/5/14 (Wednesday) but I told the rep on the phone (Clinton) that I wouldn't be able to make it in by end of day due to work. He offered to extend it for me (consulted and confirmed by his manager as well). He said he notated it in my account notes and the store would simply have to read the notes to oblige. No surprise when I got to the store, the useless representative (Lucy) vehemently told me, "The promotion has expired, there's no way we can honor it". I explained to her my situation and that the rep on the phone and his manager agreed to extend. She tapped a few buttons on her keyboard and said "NOPE!". I had her call in to their customer support. After a 30-second call, she said, nope. With her being so unhelpful, I decided to call back to 611 on the spot where I talked to a lovely assistant named Tanya. She happily obliged seeing the notes in my account. She asked if I wanted to pick up the phone at the store at that point. I told her I would not want that store to have my business and promptly left. In conclusion, I will send in my blackberry directly to T-Mobile, get the credit I was promised, and will order a phone that will be delivered directly to my house. No more dealing with T-Mobile retail store bullshit. 5 Star for T-Mobile Customer service -3 for useless 'customer service' representatives at this store -1 for not even giving it a shot. I feel quite generous giving this store 1-star at this point. But hey, I'm a nice guy. read more

This happened on Dec 30, 2013 early afternoon. I would give a negative star if there's an option. Here's my experience... This guy charged me for something he could have done for free or simply tell me how to do it myself! Our family just switched carrier from Verizon to T-Mobile. I wanted to swab numbers on 2 of my phones. Couldn't just switch the sim cards since these phones use different size sim cards. I went to this store where I purchased the phone an ask one of agents to help me. He told me that he have to charge me for the switch. I told him that our family has 4 lines just switch over to T-Mobile.... Then he said, "Ok, I will do it for you but you have to purchase two headsets." I was like, WTH??? In a hurry back to the office, I didn't ague with him ended up spend $40+ for something he doing "free" for me! Later on I found out, I could have switch the sim card numbers myself! He could have told me to do it on-line if he was too lazy to do it!!!! I am pissed. Not the $40 I spent but someone actually telling you a lie while smiling! Maybe I'm too idealistic but T-Mobile, SHAME ON YOU!!! read more

I've let Kevin C. handle my T-Mobile account for years now and I've never had any problems. He always makes great suggestions for me and is extremely patient even when I have a million questions. I've referred many of my family and friends to him and they all agree that Kevin is the best! read more

Most of the people who work here are fine.. actually I would go as far to say that the people who work here are good and friendly. However if you plan to return online orders, expect it to be somewhat difficult or expect a restocking fee. Here's the trouble I had: TAKING A LOANER PHONE OUT IS LIKE BUYING IT if you happen to get a loaner phone note that you're buying the phone so make sure you know what the return policy is. Usually 14 or 30 days..Unfortunately I wasn't informed of this policy when I took mine and I was 37 days in it was quite troublesome getting my "deposit" back because they "cant" do refunds after 30 days. I understand that 37 days is a long time but had I been informed to begin with, it would have never been an issue. I had to wait for 45 min for manager approval while he was selling every case in the store to the customers before me. I would rate people who work here 4 stars because they're all very polite and provide friendly service; however.. I must -1 star for hopefully experience ill never have deal w/ again. read more

I came into this store to see if they could resolve an issue I had at another store. Leland and Pedro were more than willing to help me. They did everything in their powers to assist me. They gave me suggestions and also secured some info for me. I really appreciate the effort they exerted. They were professional, courteous and extremely helpful! Kudos to the guys and the store. I wish I had gone there first. read more

I love T-Mobile and this review is particular to this retail location. So I came to return a phone I purchased from another corporate store. After asking where I purchased the device, the sales associate walked to the manager who right away said I had to go back to the place where the purchase was originated. I asked why since I purchased from a corporate office and not from an authorized retailer. I was just told "policy change." I knew they were wrong. After speaking to a T-Mobile customer service representative, they confirmed that I could return to any corporate store and made some notes on my account. Sales associate and manager begrudgingly proceeded with the return. After the transaction was completed, I said very nicely "Thank You!" The associate replied " Mmmm hum". I'm sure I am not coming here again!!! read more

these guys are awesome and im not even a TMOBILE customer (yet). super informative, friendly, knowledgeable, NOT pushy and centrally located. superb! a special thanks to rommel. :) read more

Ask for CHARLIE LARA. He helped me out today and I'm sure he'll be able to help you too. He is not pushy, does not try to up sell, no bs.

Kevin is awesome. He was attentive. He helped me activate my phone and transferred all my info from my old phone to my new s5.

Kimberly was a very nice person. I had an issue with my phone and she was able to fix it. She had Sonics patience.

Came in yesterday and Kevin C helped me out. He was so helpful and kind. Really appreciated how much time he took with me, excellent customer service! read more

I love the service here! My phone was stolen and I went to go replace it. The setup was fast and very precise. The service was very helpful and provided me with all the information I needed about the process of getting my phone replaced and all the warranty and everything. Great place and great service! read more

Don't waste your time, go to a non company store . These guys lie to get sales. Told me to put this thing in my car for WiFi only $46.00. Didn't mention you will be charged 12.00 per month. After 2 weeks , before you find out about the 12.00 charge, you can no longer return the device. To deactivate the service they charge you 46.00 not bad if you can use it, but another 2 people in the store also said it doesn't work. It alerts you for no reason. I even changed my car battery , but it still says battery is no good....piece of junk. That means you pay 46.00 for something that doesn't work because the salesperson lies to make a sale. You've been warned read more

Here is the story.. About 5 month agoI purchased the Iphone 6S with Jessica and I purchased phone insurance and at that time I made sure would this insurance will cover crack on screen and she said yes we will replace the screen with insurance.. She clearly stated that I have to send phone to company and it will take one business day... Then i broke my screen and I called this place and can i get my screen replace and now they are telling me i have to pay $175 deductable well, I did not hear anything about $175 deductable and I talked to store manager Freddy and goes we are not allow to say the exact price because price range changed depends on the phone.... Well, here is all the fuzzy stuff 1) Jessica knew which phone i purchased 6S.... 2) She never mentioned that insurance isn't really good idea for fixing screen since you have to pay $175 dedubtable which is higher than any store you go to .. Even apple is $130.. 3) I called other t-mobil and asked does insurance cover crack? and this person goes insurance isnt' really good for fixing crack its good for stolen or dropped the phone in water.... I am wrting formal letter to t-mobil about this..... Yes i understand they have to sell stuff but hey buying insurance and paying more than normal store can is not really good thing..... read more

They don't do prepaid data plan here. Or at least Alyssa is a complete total idiot about prepaid data plan. I came for a prepaid data card and they don't sell any. Crazy a T-Mobile store don't sell their own product. read more

Federico provided me with excellent customer service today. I am not the most tech savvy person, so required a lot of assistance with set-up of my new phone. Federico was friendly and patient and answered all my many questions. I left happy and satisfied. read more

went to this location today for the iphone 6 and kevin c helped me out. Super sweet guy helped me get in and out super fast. I was looking for a specific color and I knew they didn't have it in stock but still triple checked his inventory for me. thanks kevin ! read more

There's this one Asian guy named kevin that helped me multiple times with my phone. He's also very knowledgable and quick. I would recommend you go seek him for any of your T-Mobile problems. read more