Robin and his team were great. Nice and easy to work with. I needed 3 double drops. I reached out…read morefor a quote and he responded right away. Asked a few questions and we were set. Showed up on time and did exactly what I needed in a very timely manner. Highly recommended.

Robin is very professional and provides excellent service. He responds quickly, communicates well,…read moreand made the whole process smooth and stress-free. He installed the sound system and security cameras for my spa, and both work great. Very satisfied and highly recommend!

The representative name Elliot is really helpful, he explained everything very well and we got what…read morewe liked. He is very patient and knowledgeable.

Wish I could give zero stars. I stopped by because I needed an android charger for a family member…read morein the hospital and quick. I picked one up, which was extremely overpriced $60 for both the cube and cord but there wasn't much I could do since I needed it ASAP. All employees, literally ALL of them were hanging out talking VERY loudly, laughing, joking and conducting themselves extremely unprofessionally. I overlooked it because well, I just needed a charger and I'm not even a Metro customer so what do I care right? Fast forward a day and my family member didn't need the charger. Great, I didn't even open it so I can return within 14 days right? Wrong apparently. I returned the following weekend, walked in and was greeted (barely) by an employee who didn't seem to want to help me, he looked over at the female manager, didn't get her name, to which she said she wasn't going to do his work for him and he had to do it. She reminded him that it could only be exchanged for store credit not returned. I told them I'm not even a metro customer why would I want store credit. She was very nonchalant and said that's our policy. I went to my car and read the fine print of my receipt which does not state that. I returned and told them that but she said there's nothing I can do that's our policy. Well, not according to my receipt it's not, nor was I informed of this when I purchased. I filed a complaint with corporate. I attached their return policy to this post so you can see for yourself. I cannot believe this. Well, actually I can because what can you expect from a company like this with employees that look like they barely passed high school and never grew up or got a real job?

Great service and straight to point loved how fast I was helped with my phone direct and friendly…read moreabout it even when I didnt fully understanf how to explain my issue they resolved it calmly and patiently for me ... I just wish I remembered the workers name , young guy with glasses super cool

Walked for help and did not receive an acknowledgement for over 30 minutes…read more They do not care about customers a lot. In the 20 years I've been a customer this is the worst experience

This business falls in line with other Spectrum retail reviews: LOW ratings. I was referred to this…read moreretailer by someone on the NextDoor app. I was provided a phone number and to ask for Michael. I never received a return call. I went to the store twice. No one seems to know who Michael is or reluctant to provide his phone number. I believe "Michael " is the name given to "Americanize" an Asian name. They hire young college students. A young man took my name and phone number telling me Michael would call. After three weeks, I'm not holding my breath any longer.

From the owner: Honest and dedicated to customersread more

Quality/Quantity - Now that I am back with my international…read moretravels, I am back to studying the T-Mobile plans. My friends say this is the best carrier for international travel. Atmosphere - Small authorized T-Mobile dealer. Same mall as the Starbucks I frequent, so it's easy for me. Open 7 days a week from 10am or 11am to 6pm or 8pm. Limited parking with many poor/bad drivers, be safe. Service - 5 stars, Nelson was good. He was patient and listened to our needs and made good suggestions. I now need to check with the team to see if all is good with the carrier change. No contracts (unless you need devices). Price - See websites for menu and pricing. Then see Nelson for a good deal. Owner Comment - To the T-Mobile management team - Take care of the people that take care of you. FYI, I can not find you on the T-mobile website? Is it because you are NOT a corporate store and an authorized dealer?

My Mom, my brother, and I were eating at the food court located in The Square Shopping Center. In…read moreconversation, my Mom said her cell phone has reached it's last breath. After our lunch, we headed over to this T-Mobile to see what they have available. My Mom isn't into the latest and greatest cell phones so we were looking for the old fashion flip phone... yes, you read right! LOL Hey, as long as calls can be made and calls can be received, it's all good! Unfortunately, they didn't have any flip phones in stock. The staff was very helpful though... they did provide some recommendations. Our visit here was very short lived and that's okay, but worth it. We ended up going to a Best Buy in Los Angeles near my brother's house. And yes, we did buy a new Nokia - 2780 Flip Phone (Unlocked) - Blue for my Mom at that Best Buy. Thanks T-Mobile for the recommendation!

Jesus was awesome! I lost my phone, and he went above and beyond to help me find it. He called…read moreanother T-Mobile store, confirmed they had it, and asked them to hold it until I got there. Thanks to him, I got my phone back! Super friendly, helpful, and great customer service. Thank you, Jesus!

I quickly learned that this specific "Experience" store is the only location in the area equipped…read moreto help with certain SIM card transfers. However, their helpfulness completely stops there. Yesterday, I drove out to this store yet again to return an item. T-Mobile's online customer service explicitly told me I could return it here. Furthermore, T-Mobile's official website explicitly lists this Experience location under their "participating return locations." Yet, when I walked in, the store staff refused the return and told me they couldn't take items back. When I pointed out what the website and phone reps said, the store employees arrogantly informed me that they were correct, and that the website and the company's own call center agents were wrong. Frustrated, I asked for the closest store that could process my return. They sent me down the road to a standard corporate store. When I arrived at the corporate location and explained the headache I just went through, the employees there were baffled--they told me the Experience store absolutely should have been able to handle my return. So, who am I supposed to believe? Three separate T-Mobile entities (online customer service, the official website, and a local corporate store) or the one "Experience" store?

We switched to Nemerald for our VoIP needs, and the difference has been incredible. The setup was…read morestraightforward, and their platform is easy to navigate. Call quality is superb, even during peak hours, and their pricing is very competitive for the features provided.

We received excellent tech support from Cliff at Nemerald! He was extremely patient and was able…read moreto help us resolve our call routing issues.

If I could give Mike ten stars, I certainly would. Our church has been frustrated ever since the…read morepandemic began two-plus years ago. A member of our congregation set up a greeting that said our church was closed and to just leave a message. That congregant has moved away and we've been struggling with changing the phone message since. We have now been open for approximately a year-and-a-half and we wanted to have a phone greeting that reflected that message. Our NEC system is 30-years old but it's just like its members -- oldies but goodies. Thank you, Mike, for being so patient. You have literally been a Godsend.

I own a computer company and quite often we are challenged with various obstacles regarding…read morecabling. Several years ago I met Mike on a job and noticed his ability to run cable even to the most difficult locations. Everything was neat, clean and professional, so we exchanged business cards. Over the past several years, I have referred numerous customers to Mike and used his services personally on many occasions including my office. Not only is the work done in a timely manner, but every jack is labeled, terminated and tested. He even leaves several brand new spare patch cables! What a pleasure it is to come out to a job that has been cabled by Mike "The Phone Guy" and simply plug everything in and it works the first time. On several occasions I have referred Mike to customers with very expensive homes that required the highest professionalism for the installation and every job was done with surgical expertise, customer always pleased as punch, makes my job easier and don't let me forget to say that Mike is a licensed contractor, so you don't have to worry about some shady work that never gets completed. The only thing left I have to say is.. If you need a cabling job done right the first time, then I would absolutely without hesitation recommend you call Mike "The Phone Guy". He is an honest, hard-working professional whom I have dealt with for more than 15 years. Mike... YOU ROCK MIKE!!!