Had been satisfied with the years I've had ATT service. Until recently when my first responder service was no longer applicable. (Retired 33 is of service). My phone svc was turned off had to go to store 3 times and have it reactivated. After couple of days received notice I owed pymt. My daughter pays our phones yet, her svc never interrupted. They created a new acct for me. Left hers intact. Charged us both new activation fees, pd her bill.charged me separately. Went back to ATT and got Chris who was supposed to help us sort this mess out. First of all he was totally not interested in helping us. Just sat there like a bump on a log. If he were my son, I honestly would've scolded him. Like one of those zoned out gamers. Told us Mac, the mgr. Was at lunch and then would be at West Covina store. We were getting no where with this lazy guy. Went to West Covina store. In just the first minutes with the salesperson we had issue sorted out. We left with service straightened out, my discount. Hot spot, 2 new phones and insurance on all four. Satisfied customers and commission earned by our salesperson. Chris needs to change jobs to something that doesn't require he have sales skills because, he doesn't have any. Rating is for BP store -1 West Covina 5 read more

I had a problem with my older phone using too much data after a recent Apple system upgrade. I also had a limited data plan, so the system upgrade used up all my data in one week! I went to the AT&T store in Baldwin Park and they were absolutely terrific. They listened to my explanation and immediately identified the lowest cost option for me to get unlimited data in case of future Apple systems data hog changes. They found a replacement plan for me that was only $10 per month more than my old plan. They were professional, pleasant and efficient. Great experience! read more

Very great experience. Julio helped me at the Baldwin park location at around 6pm. He was the only employee on site & was very attentive not just to me but everyone in the store. What stood out to me the most is that Julio didn't just treat me as a customer but as a guest. The store felt pretty warm (maybe the AC was off) and he offered a glass of water, he made the effort to make a personal connection and talk about basketball. I also noticed that he paid close attention to everyone who walked in, by saying hello and welcoming them hen letting them know he'd be with them shortly. There was also an older couple before me and were a bit slower to understand what Julio was telling them, but Julio remained patient and showed awesome customer service. I think this Baldwin Park store is lucky to have him as their employee and should consider rewarding him for this great experience. read more

Casually walked in to to AT&T looking for a charger and was welcomed by an associate named Jessica. She was extremely helpful and explained everything with fine detail. Her personality goes above and beyond! Liked being welcomed with awesome people like her! You could tell she enjoys her job!!! That's why I enjoy coming to Baldwin park town center AT&T read more

I needed a new phone on a rush basis. After going to the AT&T store at the West Covina mall (I was turned away, horrible experience), I came here and I couldn't be happier. Ruby was so helpful and knowledgeable she made the process so easy. She's extremely patient and honest. I had another question later that day and I spoke with Veronica who is equally knowledgeable. Veronica helped me complete the transfer on another phone that I have. I had a great experience and I'd refer anyone here. read more

As I came into the store not only was I greeted with a hellooo how are your doing but how can I help you with a warm smile from Ms. Jessica. Once I explain my situation she jumped right on it and we accomplished everything in a timely manner. This has been one of my best experiences dealing with AT&T by far. Thank you much Ms. Jessica for your great customer service. You Rock!! read more

Jasmine was fantastic. Came back from her break early to assist me, was very informative, friendly, and eager to help. A vert refreshing retail experience. read more

5 STARS for the Main Man there: AMIR (The Manager) He was an all around awesome dude! and an even better salesman! modest man, claims he isn't in it for the sale, but let's be real! no one is going to let you in after hours not to make a sale right?... YELP states this location closes at 8pm, that is NOT TRUE. They close at 7pm. My BF and I came around 7:15pm and he was inside, he nodded that they were closed so we walked away, and I was rather disappointed since that was my only free time before 9pm. Moments later he opened the door, asked what we needed, invited us in. Then we got the ball rollin'!!!! He hooked us up! awesome deals we could NOT REFUSE! I even complimented his sales skills, which of course he denied. He just said he was being honest, no BULLShit! which we admired so! Since his systems were down, he advised us to come the next day. I had work, but my BF stopped by and Amir was there, took care of our plans, and new phones. Then he left for lunch.... This is why I deducted a star... Rinaldo, the assistant manager... was rather RUDE!!!!!!! Amir said he would hook us up for the accessories at xx% off...Rinaldo would not allow it so he charged my BF Full price, then decided to give him 20% instead of xx% off...my BF told him to call Amir, and they were going at it back and forth, then Amir shows up asking what was the issue...turns out Rinaldo fked up, and he got pissed because he had to refund my BF $20, and he actually said..."well shit man, now I have to pay out of pocket for the difference"...my bf said: "well that ain't my problem, I already told you" Then, Rinaldo tried to sweet talk him by saying, aye man if you can give me a good rating when you receive the email, my boyfriend who is also brutally honest, tells him straight up, hell naw! Not you, but Amir yes! AND... he was a bitter once again. Amir wanted to see my BF old galaxy to see if they are able to get some money out of it, and Rinaldo kept saying, no man, the screen is cracked, it aint worth shit. -_- asshole. Anyway, bottom line...AMIR is the go-to guy for all your at&t needs! Avoid Rinaldo at all costs! read more

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Carlos was excellent! We came in to get new phones and add a line to the plan. He was very patient in helped us call customer service for 30 minutes to fix an issue regarding the date of our phone renewal and to help us move a line from AT&T to Verizon. read more

Walked in here to purchase prepaid service. The gentleman who greeted us couldn't tell us about the prepaid service. I went to the wall where I found flyers for the service, and he still couldn't help. We left, and bought Verizon. read more

This store stole money from my credit card and did not provide any service in return. They also did not return the money back to me. A bunch of thieves work in this store! read more

Great customer service... I was assisted by Espy and Sil and they were both very helpful. They both displayed professionalism in perfect fashion. They both went above and beyond to ensure I was a happy customer. Both are amazing advocates for AT&T. I will definitely be coming here from now on because they didn't redirect me to other locations and weren't afraid to troubleshoot when obsticles presented themselves. Amazing experience... read more

Horrible customer experience with all employees there especially with the manager. Manager was really rude, I be his name was Ramon. Charging me extra and being disrespectful all around. read more

Had been with T-Mobile for a very long time, no complaints but wanted to get a better deal knowing that having Direct TV would help. Maribel assisted us and I'm glad she did. She was very knowledgeable,patient, understating and above all, a sweet heart. When we made the switch, we were there late, roughly 9:00pm. Not one time did I sense frustration or attitude from her. She did what she had to do to make sure that all 4 phones were up and running. If we hadn't had dealt with her, not sure if we would had made the switch. AT&T is fortunate to have someone like her working for them. Make sure you take care of her, people like her are hard to find. Thank you Maribel. read more

I'm a business customer with att. I know it may seem minute to some but part of that is having fees waived and receipts. I wouldn't give my business to them regularly. I was charged for a SIM card. Not a lot of money but still At&T is inconsistent with what they say over the phone and what they practice in stores. Never again read more

Great customer service Tito helped us out and explained everything with detail. I would recommend to ask for him Great location not busy or crowded, so you can get everything you need done faster read more

My wife and I recently went to this store to purchase the iPhone 8. While there, the manager and his team were able to look into our monthly bill with both AT&T and DirecTv, and offer us discounts, and suggestions to lower our bill even more! We left the store with huge smiles and are thankful to have worked with such a friendly and honest staff! read more

Valerie, was absolutely awesome!!! Very helpful and very patient with me. Purchased an iPhone6 and she made sure all my questions were answered and all devices were set up properly and quick! Addressed all and any questions I had. I wasn't feeling good, bad cold flu, headache, bad day and she went out of her way to be extra nice and helpful. Always with a smile, very friendly, very patient and helpful... She sold me with a iPad, just had to get lol. Very Happy Customer!!! West Covina is just rude, so I drove an extra 10 minutes to buy from Baldwin Park. Both Valerie and Maribel are very friendly and cheerful and as many people waiting for service, they were both so polite, that left us as customer worth the wait. Excellent customer service, the best!!! Happy/Satisfied Customer!!!!!!!! :) read more

So last week I came to this store I was having problems with my new phone as soon as I walked in to this store everyone was real friendly and so helpful Sil , Omar , Oscar,and Luis all helped me, will definitely be coming back when ever I need any help! read more

If I could give them no stars I would! I have never had such horrible service ANYWHERE! I would rather pay extra to be treated better with better service at Verizon! Apparently they have NO managers just a bunch of teenagers that don't know what the hell they are doing! Save your time! Do not come here! read more

I love this store, I always get a good deal and the best assistance with Dennis he helped me get a 6 plus and he helped me get a tablet !!

At&t sucks! A guy from AT&T told us that if we move to 40gigs an removed the unlimited it would be match better but its not true dont be full about this! Im been a customer since 2002 and beause of d unlimted plan i stick with them and until they told my hisband false stuff about the 40 higs plan and i talked to them and told them if i can have my unlimited back as a loyal customer and good customer but they dont care about loyalty all they want is there money! So guys be careful with AT&T or rather dont get this carrier look for a better and friendly one..... read more

GREAT costumer service from Valeire. I'll be back for her next time I need anything, for sure.

This AT&T store sucks BIG FAT ones! Service terrible when u first walk thru the door. The greeting is terrible. There's no pay station and their excuses is they're not a corporate store. Tried to charge me $25 for a SIM card. I went to another store that was not corporate and they had a pay station and didn't charge me for a sim. Place is trash! I recommend to all to go to a corporate store to not deal with weak a** customer service! read more

Dennis helped me out today and he was great! I would definitely recommend this AT&T. Thank so much for your awesome customer service!

Just really want to thank Valerie for all her help yesterday with my phone. She was so sweet and helpful. Took her time with my screen protector lol and she's such a perfectionist. You rock. Definitely coming back. read more

Angie was able to help us as soon as we walked in. Answering all the questions we had. Thank you for your patience and for helping the Martinez family!!! The best costumer service from Angie V. read more

Was having trouble activating my phone because of a SIM card mix up, but he fixed in like 2 mins. Quick and very helpful. Glad I got my phone working! :) read more

Awesome service! Valerie and Marybelle were of great help! Gave us all the information we needed to know. Will definitely recommend anyone to go to this store. These girls worked Christmas Eve AND stayed late! read more

Terrible experience. The guy in store was not helpful at all!! I had a quick easy problem need to be fix. However, the staff was not willing to help, just talked to ones who wanna buy new phone or new service, but throw me to online customer service system. At last, he told me a lot of unbelievable reasons and refused to help me. When I went to another store, the staff there helped me fix the problem very soon. Terrible experience! read more

Awesome service! Can't believe they were actually open on Christmas eve. Now that's excellent customer service! The two ladies that were working there were very professional and knew exactly what they were doing unlike other places lol. read more

We were transferred here from the Azusa store because they did not have the phone my brother was looking for. As soon as we walked in we were greater by Dennis Perez the GM here. He was very attentive and helped out my family as much as people. He explained the offers and made sure we got the appropriate phone case and screen shield. Very great staff and options of phone. read more

Maribel was awesome she helped us with complete knowledge of all the phones. Thank you for your patience.

I've been to this location several times as I have never had an issue with customer service here. The reason I decided to write a review was how far they went to help me get my business account set up. I've been to several locations trying to get some help but hadn't had any luck and dealt with man uninformed locations. Fortunately, Maribel was their to ease a troubled mind. I'm incredibly happy with the help I've received. Thank you! read more

Valerie was awesome and very helpful. She helped me set up all my lines and went out of her way to get us the devices we wanted. She always answered our questions with a smile- although we kept her pretty late. I would definitely recommend this location to anyone who is looking for great customer service and a good deal (: read more

Needed a new iPhone, Dennis at the ATT store not only hooked it up with the iPhone but he also saved me money by helping me switch over to directv. Best decision to stop here. Great promotions with ATT and Directv! read more

Great place to get a phone and hop on a plan. Sometimes they have offers that are just so awesome. A few weeks back it was 10gigs plus calls to Mexico for the same price we were already paying. Other times the iPads are discounted depending on the plan you get or if you get a new line.. Don't quote me on that I'm not a sales rep. I just know you always have to be on your toes for new offers! The staff is helpful and the manager is very knowledgeable about the services that the company has to offer. read more

Buying a phone made easy and pleasant thanks to Valerie! Best service I've had with any phone company so far, she kept me up to date with the offers and got me an awesome deal! read more

Worst experience ever, a mid age short hair guy refused to service me by telling me he can't do it. And after I told him last time a young guy did it by calling the customer service, he called with 100% no intention to help. Worst service attitude when it comes to no sales or commission for him. Worst customer service. read more

Came to activate a phone today, Maribel was very helpful and she was hilarious!!! Definitely coming back to her!