1. Spectrum Authorized Retailer

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San Gabriel, CA

Spectrum Authorized Retailer

1.0 (1 review)
Closed • 10:00 am - 6:00 pm

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Services - Spectrum Authorized Retailer

Internet service providers

Telecommunications

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2 years ago

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T-Mobile

T-Mobile

(37 reviews)

$$$

Alyssa Xanh is the true epitome of customer service. I was looking for a new upgrade from my iPhone…read more8 to iPhone 12 and she hooked me up. She was very friendly and patient with me while helping me preorder the phone and not to mention she is cuuute!! So that day I got to order a new phone AND be helped out by a beautiful woman. I couldn't ask for more. She also sells cars and internet so if you want someone who can do it all, go here and ask for her! Now I am in love with 5G. I get 3 bars of connection usually everywhere and it's super fast! T-mobile is the way to go. Jimmy is also very good.

This was literally the worst t-mobile location I've ever been to, and not even in regards to our…read morephone plan service. The community of San gabriel is more of an Asian culture, so when 4 Latina woman walked into this location, we weren't greeted by a "hello" by the team. It was silent, minus the club music playing in the background. This location is small, and three customer service reps were at their tables. The gentleman was working with a customer, so two young girls were just sitting there twiddling their thumbs. While we skimmed through their array of phones stuck to the wall. We finally made it over to a rep, who didn't advise her name, and upon advising we wanted to add 3 additional lines to our plan, sat there in literal silence and awkwardness as she took our I'd and looked over the plan. Please note the lack of communication through the 15 minutes we were there was pretty uncomfortable. I finally was like screw this, let's travel to west covina for a better location, when she decided to finally speak up to advise that our plan needed to be updated to add additional lines (which is bs since we just spoke to a cs rep over the phone) and we left. It's pretty clear why we were treated as such because we are not of the community. And now we know better to come to this location for anything moving forward. But because we are not of the community, we are people too. Learn how to be a better customer service rep in a world of diversity because that shit, is ugly.

Phone Jack Medic - After photo

Phone Jack Medic

(265 reviews)

Truly great experience with Anthony! from initial assessment…read moreall the way to the final delivery. Anthony rewired my coax cable through the house as well as adding few ethernet cables behind walls very clean and professional job! highly recommend!

Wow! I am so very grateful for phone Jack Medic. My parents had lost their landline that was…read morethrough Verizon. Verizon kept giving my parents the run around for 6 months until I canceled it and called consumer affairs. I was left to help them restore their landline phone through voip. Enter Marchant : phone jack medic! He came to the rescue! He was able to connect the phone lines with spectrum voice so that the selected phone jacks that I needed to work, worked again! I was able to keep the Internet equipment where it was, and now the phone could be back where it was. Because previously it had to be all the way in the office in order to be plugged into the internet equipment. But with phone jack medic, he fixed it so all the phones worked with the old phone jack connection. It was awesome. He was on time, responsive and even worked his tail off in the rain! superior customer service! He is one of the only people who do this, and he is excellent at what he does! I would hire him for every job if I could, he is a competent and professional individual. I feel grateful for him because he was able to help me fix this issue so my elderly parents can once again have their phones working again. He also provided this service at an amazing value, fair price. He noted he also does surveillance cameras for business and some residential and even provides his own voip service like spectrum! So I will definitely be holding onto Marchants number! Because I would hands down use him again and also try out his voip services, because I know spectrum will at some point I'm sure raise the price of VoIP. So happy with his work. Can't say enough great things about him. He really needs 10 stars.

Spectrum Authorized Retailer - isps - Updated October 2026

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