1. Spectrum Authorized Retailer

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San Gabriel, CA

Spectrum Authorized Retailer

1.0 (1 review)
Open • 10:00 am - 6:00 pm

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Internet service providers

Telecommunications

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2 years ago

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T-Mobile

T-Mobile

(37 reviews)

$$$

Alyssa Xanh is the true epitome of customer service. I was looking for a new upgrade from my iPhone…read more8 to iPhone 12 and she hooked me up. She was very friendly and patient with me while helping me preorder the phone and not to mention she is cuuute!! So that day I got to order a new phone AND be helped out by a beautiful woman. I couldn't ask for more. She also sells cars and internet so if you want someone who can do it all, go here and ask for her! Now I am in love with 5G. I get 3 bars of connection usually everywhere and it's super fast! T-mobile is the way to go. Jimmy is also very good.

This was literally the worst t-mobile location I've ever been to, and not even in regards to our…read morephone plan service. The community of San gabriel is more of an Asian culture, so when 4 Latina woman walked into this location, we weren't greeted by a "hello" by the team. It was silent, minus the club music playing in the background. This location is small, and three customer service reps were at their tables. The gentleman was working with a customer, so two young girls were just sitting there twiddling their thumbs. While we skimmed through their array of phones stuck to the wall. We finally made it over to a rep, who didn't advise her name, and upon advising we wanted to add 3 additional lines to our plan, sat there in literal silence and awkwardness as she took our I'd and looked over the plan. Please note the lack of communication through the 15 minutes we were there was pretty uncomfortable. I finally was like screw this, let's travel to west covina for a better location, when she decided to finally speak up to advise that our plan needed to be updated to add additional lines (which is bs since we just spoke to a cs rep over the phone) and we left. It's pretty clear why we were treated as such because we are not of the community. And now we know better to come to this location for anything moving forward. But because we are not of the community, we are people too. Learn how to be a better customer service rep in a world of diversity because that shit, is ugly.

Spectrum Authorized Retailer - isps - Updated October 2026

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