Charged $70 for a $20 Activation Fee！ Iwas charged $70 in cash to activate 2 T-Mobile lines and was told cash was the only payment option. This year, another T-Mobile store charged me only $20 total for the same service. After checking my bill statement, I realized I was also charged only $20 last year by T-Mobile, meaning this store kept an extra $50 in cash. If you're asked to pay a high cash-only activation fee, verify it before paying. I felt misled and will not return. Avoid this location. read more

T-Mobile Authorized Retailer - the bill from T-Mobile which only charge me $20 for line service but this store charged $70 in cash! - Mobile Phones Near Me - Alhambra, California

The staff helped me all the way through! Clean store. I was able to get everything I needed . Thank you

I had a problem with my iPhone after switching to T-Mobile using the same phone number. My partner also had troubles. So, our household was without a phone for a day & a half, which is not good. Mia at this location took a look at our phones, and like a miracle, she glided her fingers over our phones & fixed them for us. What a relief! Thank you, Mia! You're a lifesaver! read more

The service was bad, gave me mid leading information which lead up to my paying around 70 to re-activate my plan. Told the cashier I would pay what I need but he said it was fine it will just roll over to next payment when I mentioned my payment arrangement read more

Always helpful, friendly, and efficient--great service every time! Highly recommend coming here.at

This is an authorized dealer, or a 3rd party T-Mobile company. The review is for this location, NOT my experience with T-Mobile Corp. I might update the rating if my billing issue is still not resolved... *Update, after 8 months, the T-Mobile executive team finally resolved my billing issues. Quality/Quantity - Have had nothing but billing issues since we switched over in May of last year, 2023. I am happy with the cell service, but there has been NO corporate customer service as of yet. See above update. Everyone is friendly at the stores that I have visited, but at the end of the day, I need my billing corrected. Atmosphere - Very small, almost hidden, location in a mall. Open 7 days a week from 10am to 8pm, and Sundays from 11am to 6pm. Plenty of mall parking; I parked next to the police parking space, see picture. Service - 5 stars for the service at this location, everyone was friendly. Eddie and his manager Kevin went out of their way to help. We spent approximately an hour on the phone with customer service with Katey. Katey then introduced me to Philip via email. Let's see after 6 months if someone can finally help honor the rate they quoted! 1 star to corporate T-Mobile, as I am still having billing issues! And NO one responds to any of my emails! *See update above. Very surprised and disappointed that a large company like this has made false quotes and promises so far! Price - 8 months of over paying. Almost double what they quoted and promised. Yes, I have a paper trail that I will be submitting to Philip. *Update, Philip never responded to my emails... Owner Comment - How does a company this large quote a price and lead a customer on for 8 months and NOT honor it? read more

T-Mobile Authorized Retailer - 11/16/23 FYI, Exterior, entrance - Mobile Phones Near Me - Alhambra, California

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ambiance/interior: the staff was friendly and very helpful. They are easy to talk to and willing to help with your problem. We came in to switch out our SIM card and they helped us within minutes of walking in. They were also very informative and I left feeling more knowledgeable than I did going in. Parking: there are plenty of parking spaces! read more

the employees don't care about you literally they just be in the phone the whole time read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Alhambra, California

My boyfriend and I came here so I could switch from Verizon and combine plans with him for t mobile. We came in on a weekend and Jim Wu helped us right away. He was so honest, not upselling, and broke everything down super simple. He said to come back next week since the iPhone 16 will come out and they'll have better promotions. We came the next week and sure enough iPhone 16 promotions were out. He was able to discount us initiation fee for my new line and we got a $200 credit because I switched from Verizon. He on the spot switched us to t mobile smoothly and I didn't have to contact Verizon. And my bf got the new iPhone 16 pro max. We are so happy with Jim. His customer service is so expert, communications skills on point, walking us through all the promotions and maximizing all the discounts for us was very digestible and easy to understand. Good job Jim whoever is his boss should give him a promotion and salary increase for his expertise and professionalism!! read more

T-Mobile Authorized Retailer - Mobile Phones Near Me - Alhambra, California

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bought a phone from Johnson. Great service. Knowledgeable and helpful. But my Hulu was cancelled because of plan change? Went back to inquire. Steven was no help at all. Don't go to him. Doesn't know much. problem unresolved. read more

I was calling this store after looking at yelp which t mobile store can help me with my husband's phone. But sad to say it being 5-6 rings but they never pick up the phone. Even how busy are you and the phone ring, it's business please pick up the phone. read more

Staff was inattentive and seemed bored and irritated to be at work. When I was helped, they tried to upsell me several times. I ended up saying that I'd changed my mind, and the guy rolled his eyes at me and said "ummm ooohkay" I went to the Apple Store, got a new phone for less money than T-Mobile was offering. And they took my old phone (the staff at T-Mobile refused) read more

This review is way over due. Jim was helping me with trade in my old iPhone for new one with promotion. He is super patience and honest delivered what I needed. He is quick as well text and we'll communicate. Come to his service then you'll never disappointed. Thank you. read more

I want to open two lines The young guy wear glasses does helping at all. He is pushing customer away instead get business for the store

I went to T-Mobile at the cross of Valley Blvd. and New Ave, Alhambra. The young man, whose name is Johnson, was very friendly and helpful. I was asking for help with Wechat, and he was very knowledgeable and super patient. It was a big issue for me for a while, did not know how to solve it. I asked other T-Mobile stores in Arcadia, thought they would help me, but they would not. I am so very thankful to Johnson! You are the best at customer service! If in the future, my kids, grandkids, friends, coworkers, etc. whoever need a new phone or services, I will recommend you and your store! Thank you and take care! read more

Minh was so helpful!! He provided awesome customer service with my line add-on and upgrades. The staff at this location provide 10+ service. Keep up the great work. This will be my go T-Mobile. Happy customer read more

Walked in today around noon for solutions on the issues that haven't been resolved from endless T mobile customer online chats and phone calls. All gentlemen in this store were nice, especially Jimmy and Ronald. They listened to the issue and guided me directions for better communication. I followed the guidance and the issues were FINALLY settled!! Thank you all for your kindness and generosities! read more

Poor service. Unhelpful. Walked in to apply for one line and apparently the staff decided it's not worth his time. Please avoid this place like a plague unless you want to pay $100/line per month. What a joke! read more

I walked in wanting to take a look at the new iPhones. They were all locked to where I couldn't pick up the phone itself. I asked if they had one where I can see how the back side looks. The rep showed me his Phone quickly didn't really want to give me the time of day. They stated I received while I was in here was absolutely embarrassing. I honestly felt racially Profiled for being Latina. I felt so uncomfortable, I got in my car and immediately came to yelp to warn others. What an unsettling feeling. read more

OMG I am been waiting so long and the guy keep chatting with the customer!!! Then I came back and this lady cut the line and the guy didn't care and assisted her , this is terrible customer service read more

My 80 year old mom went in to set up her new iPhone and they were very rude, inconsiderate and had her wait for 1 hour without offering her a chair! I agree with the other customer who gave the Alhambra store a 1 . I run my own business and you should treat people with respect & especially treat an elderly person with some dignity. I will never go back to that store. read more

Quick trip! Jimmy was incredibly helpful and knowledgeable, but more importantly he's patient. I actually made a mistake of doing things myself online! Haha Jimmy walked me through what I could've done better and offered me solutions on how to fix things. It can honestly be a pain going to the retail store. The wait, the service, but I'm happy to say I was in in and out! If you can, I highly encourage stopping by here and not do things online like me :) Bonus points for multilingual staff! read more

Came by this T-Mobile store on Saturday 12/15/2018. This store has the most positive reviews on Yelp. I met with Ronald and Peter, they were a great help in explaining the promotion on the iPhone 8 Plus. I traded in my iPhone 5c and got a rebate of $150 towards my monthly payments of the new phone. Later on this day I came with my wife's phone and get another iPhone 8 Plus trading in her iPhone 6 Plus and got $250 towards the monthly payments on the new phone. Ronald was saying why don't I get the iPhone XR I was down to get it, but when the phone was scanned the promotion didn't come up. Not a deal breaker I'm so happy with my 8 Plus, the screen is bigger and it's so much faster than my 5c, Apps and websites loads so fast and so does my text messages. Do yourself a favor and come see these 2 guys Ronald and Peter they're the best. read more

I called this location today, specifically for the T-Mobile Tuesday rewards, and boy did this location come through. Today's free gifts were the T-Mobile pink Jack O'Lantern, glowing handle trick or treat baskets. I called ahead to make sure they still had the buckets left, showed up within 15 minutes, and the really nice guy gave me two, one for each child. Thank you so much for being very kind and generous today! Will definitely return. read more

I'm very pleased with this location. I came here based on all their positive reviews and I wasn't disappointed. Minh was informative and friendly. read more

I can't believe I'm writing a review for a T-mobile store, but it was a pretty great, seamless experience. I walked in, needing help activating and checking already-purchased phones. I was a little worried the reps would ignore me since I wasn't purchasing anything. But the reps were super friendly and knowledgeable. I was in and out in 5 minutes. As the rep and I waited, he also helped an older man delete apps off his tablet so he could have more storage space. He explained every app to the older gentleman. I MEAN, come on! So sweet. read more

i went to buy a phone and asked to see the newest iphone and the guy didn't understand what i wanted to get so i asked to speak to the store manager.i waited for a few minutes when the store manager came up to me and started talking very,very rude and not professional at all!he also was talking down and yelling at a really nice guy that worked there.my friend that came here a few day's ago and this same store manager was once again rude.t mobile in alhambra has left a horrible experience for me and my friend.we will never step in there again.you guy's need to get a nice,helpful manager or you guy's at t-mobile doesn't care about their customers read more

Absolutely horrible service. Got a new phone here, and the phone somehow had an existing number on it. Questioned the salesman why is this on my phone, he just says I don't know. I don't use that phone. Asked him about why my phone keeps saying failed every once in a while, he responds well its not happening now so nothing wrong with the phone. Horrible service. Steven you are a horrible sales. You shouldn't work here. read more

This is my go-to T-Mobile store in Alhambra and here are some of the reasons why. First off, their staff is amazing! One of the employee Jimmy is always helpful in helping me choose my products as well as providing me with all the details with each type of upgrade and why certain ones work for me. He doesn't try to give you a sales pitch and forcing you to purchase anything. Instead, he takes the time to listen what you are looking for in products/services and recommends the best thing for my needs. Overall, this store exceeds all other T-Mobile stores I've been in and that's why I aways recommend my friends/family to come here if they're trying to buy iPhones/Androids/other gadgets. read more

Knowledgeable staff but was not able to help me because of company policy. My issue remain unresolved but decided to buy another smart phone instead of an IPhone. read more

Limited indeed. Read this... What a horrible place to do business with. Ordered the 5S from T-mobile and they tried to deliver it to the store. The two times that weekday were unsuccessful, first they weren't opened yet! (11am) and the second attempt, out to lunch. I should've just had it sent to my house. Missed a few days waiting for it. Due to this belated delivery, i went ON Thursday, ON Thanksgiving day after 3 attempts, what a waste of time. The guy and the girl, a couple, came in after their lunch hour with a box of popeyes fried chicken. Wait, you'll see were I'm getting to. I was rudely greeted, it was obvious they hated being at work on thanksgiving day, obvious they hated their jobs, obvious they were too young and fobby to realize they are in America now and that that is unacceptable. They opened the store again and went in. Fooling around and cursing loudly in mandarin while he got ready to "work" again. It was not looking good. This kid was EATING GREASY FRIED CHICKEN WHILE he was helping me. Right in front of the computer where he does business. The girl also but she didn't look like she worked there, was only accompanying him. He was slow because he was able to use only ONE HAND to type since the other one was holding a piece of chicken. ARE YOU FREAKING KIDDING ME? At this point, I was speechless. I couldn't leave anymore because i needed the phone activated. The most disgusting thing ever. And who in the world eats greasy chicken while using a computer, helping a customer in a cellphone store??? You could see his fingers red from the chicken. Don't get me started when he had to use the store's phone to contact Tmobile. And on top of it all, you can't understand them! their English is so heavily accented that sometimes you wonder if you're really in the US. He didn't even listen to what i was saying and would answer back before i could explain my specific needs. By the end of it all, i wanted to smack his face and call his boss and T-Mobile to shut the store down. In the end, nothing was accomplished because T-Mobile Customer Service was closed for the day. That meant another trip another day. A pathetic employee, i felt sorry for him. DO NOT GO TO THIS STORE. There are so many more just around the corner where people respect your business, your time, have common sense and speak understandable English. Seriously, I still can't believe it. read more

Jimmy did a superb job at assisting my family and I with our plan and phone transfers. He was super professional at what he does and from what I observed; he did a great job at juggling multiple customers. Will definitely reach out to him if I need anything. read more

This is my go to T-Mobile spot whenever I need anything phone related! Customer service is amazing - they definitely go above and beyond what is asked of them. I love that they are so knowledgeable and help you find the most affordable plan that suits your needs. I mean - who doesn't like saving money!? Most recently, I came here because my iPhone's home button was damaged from saltwater and they fixed it in a day! I was SO glad I wasn't going to have to use a burner phone or go phone less for a few days. I usually go straight to Phong for help, but all the other employees I've come into contact with are extremely helpful too! Highly recommend this spot. Also, they typically have ample parking in this plaza so that's another plus. read more

Excellent service! They helped me with a problem with my new phone and resolved issue better than TMobile customer support!

I do not do biz with this company, but u give me robo messages. Am reporting u to ftc do not call list.

Ronald Lau did a good job to assisted my kids, he is really professional what he did, he is a nice guy, friendly and patience for customer services. I am really high recommend for him to help whenever you need to go T-Mobile branch. read more

Had a great experience utilizing one of the T-mobile promos that were going on. The two Asian guys running this joint seem to know what they're doing and may even go beyond to ensure you get what you're looking for. If you got a question about your T-mobile plan, I'd recemmond giving this place a shot to get it done. read more

I been coming to this TMobile location for well over a year and my experience have been great, never had any issues here. The employees are professionals and they take their time explaining the details of the plans and phones. This is a go to TMobile store in the San Gabriel if you are looking to purchase or open a line because the service here is top in customer service. I have friends I refer to come here to troubleshooting and phones, they have them in stock pretty well compare to other locations. I'm glad I came to this location and it's my permanent location for all my phone purchases, small store great reps like a corporate store. read more

Hands down the best customer service I had in a wireless service store ever. Answered all questions, very knowledgeable, always offer a great customer service and on top of all of that they are honest with you. I felt like family and so well taken care of beyond that I had anticipated. Been coming here for 3 years now and don't plan on going elsewhere. Highly recommend them :) read more

I get all my T-Mobile phone issues, deals, everything done here and it's done quick and efficiently. For all TMobile Tuesdays giveaways, they have it all there and ready for you. Its not awkward to go in just for that. Any other phone issues you have, they try to resolve for you right away, if not they will make sure to get it done and let you know as soon as they figure it out. As for deals, they explain that very well and sometimes let you know of any other good deals that can save you a couple bucks here and there. Overall great store and great service. read more