Came here to trade in my old phone for an iPhone 16. Overall, service is good and quick. Staff is ready to answer any questions and give you all the pricing and options available. They do get quite busy so you might have to wait before getting help. read more

Had a problem with my IPhone. They were quick and efficient in resolving it. Good customer service. Thank you very much! read more

Don't trust what the staff tells you when they offer you a free phone and just have to pay the tax for it Months later I found out the phone was locked to use only use on ATT so you can never leave without paying $1200 for the cheap phone when you can buy it on eBay or Amazon much cheaper read more

I only recently switched to AT&T after getting a killer deal from Costco on my phone service. The switchover was pretty seamless, except that one of our phones was not connecting properly. We tried the 800 number for technical assistance and kept coming up short in resolving the problem completely. It took all of three minutes of being in the store for our issues to be completely resolved. Great service and very friendly people made the experience of coming into an AT&T store for the first time in over a decade great. read more

Went into AT&T 3014 San Gabriel Bud, Rosemead, CA to get a new phone.Husband and I walked in. We were NEVER greeted. There was only 1 employee in the store helping the only other customer in AT&T. There WAS No hello or be right with you. There was one young woman helping the only only customer in the STORE. We were finally acknowledged as we were leaving with a sorry. read more

I went to that store on 514 Garvey Ave, Monterey park today afternoon because I could not make call or receive either. I got the " missing SIM" message. I went to that store for help. The young lady sale person said that I had to put in new eSIM at 10 dollars. I asked is it the rule that customer have to renew SIM now and then. She replied she don't know. Then I enquired how long this new eSIM will last. She replied she is not sure. I continued do you mean this will be out of service by tomorrow. She said may be she is not sure. If you like you can try other stores. I just wondered is AT&T selling 10 dollars worth of eSIM without guarantee that it will serve one day or more? Is the company keeping one eye shut on a store offering such an unsure service like this? read more

Weird vibe walking in. They seemed lazy, or just didn't want to help me. I came in for a new iPhone 15 pro, since my 11 pro had just about had it. Asked if they could help me set it up and transfer and they said they couldn't, I could do it at home, so I was like alright cool read more

Went in to get a new phone. I had gone to another AT&T store but the wait was over an hour. So I came here instead. I was in and out in no time. Had a pleasant experience. read more

I came in today for questions about the new upgrade from a cracked iPhone 11 pro to a IPhone 13 pro. Sue helped me so much and got me the best deal possible including being able to trade in a cracked phone, something that I thought that I would have to pay $250 for to replace, and instead got a new phone for less. Sue guided me and was so genuine with the transaction. Thank you so much! read more

Came here based on their great reviews because as everyone knows it is so hard to find good customer service at these stores. But these days we all must come to one like the doctor's office since everyone needs a new phone. Well, they definitely lived up to their reviews. Great service and they know what they are doing. read more

Friendly and professional service. Stop by today and the gentleman was very helpful. Thank you

I lost my phone twice in a span of three months and the associates at this store were beyond helpful. After losing my first phone, guided me through the process of erasing my information on my iPhone and helped me with phone insurance. When I lost my phone again, the associate helped me file a claim. It went smoothly. Overall, one of the best customer service experience! Also, everyone is really friendly and helpful! read more

The worst customer service I have ever experienced. I walked in for assistance on my line and never once was I looked at or spoken too. A woman who kept walking in and out complaining kept taken precedent over anyone one else in the store. A simple apology and notary would've been more than appreciated. Even after complaining we were never helped. At this point iv been waiting an hour. read more

Johnny's took me through the smoothest iPhone upgrade ever. I've been an Apple customer for decades and I hadn't had someone walk me throughas easily as Johnny. Kudo's to you for knowing your product and how to treat a customer. #goldstar read more

Jonny was great. He notified me that I could change to a new plan for lower cost and same features.

Crazy I'm giving 5 stars to a mobile store that I should not have had to go to in the first place. I'll try to summarize this story. So, we decided that Spectrum was for chumps and made the move to Direct TV for the 1st time ever. When I was on the phone with the chick who set it up, she "sold" me a supposedly $1 tablet with no strings attached. "No stings, no bill? What's the catch?" I asked. She told me that it was a promotion and that I get a $1 tablet just cuz.. I was like wuuut.. are you sure? She was like yeah girl... I was like ok, what the heck. Within a few days I received this no strings attached tablet. I put it on my fridge because, I don't need a tablet, kids don't need a tablet and we really have no use for it. Heck, I use my ipad thingy just to play music. Fast forward. 1 month later, I receive an ATT bill.. I'm like wth I have an ATT bill for? Maybe the wifi that I never set up? So I call ATT customer service.. omg.. useless. They ask me for my password. I'm like what password I don't have an account!! 2 hours later, I have no choice but to go into a store to show them my ID in order to verify that I am the account holder for an account that I never created! From the moment I entered this store, they took care of me. Guojji was patient, listened to me talk fast and made it happen. He and his co-workers were awesome. At the end of the day, I walked out, with the false account cancelled with the letter to confirm it. I will forever be a customer at this store. The end. read more

First off, ATT, the company should give this store a bonus for their sales and service. I think that I would have left ATT long ago if it weren't for the excellent attention I receive from the representatives there. Granted I didn't go on a weekend, evening or after the release of a new iPhone or Galaxy Note, but that notwithstanding, the service and interaction was very helpful. I went into the store generally knowing what I wanted to purchase in terms of features and hardware, but still had some uncertainties about what would provide the best bang for my buck. The representative who met with me, Tony, was very helpful and knowledgeable about the products. He was able to provide information without trying to steer me in any particular direction. Enough detail to allow me to make an informed choice. Very friendly and detailed, I feel bad seeing him only when I buy a new phone. haha! The ATT store on Garvey in Monterey Park has two thumbs up and five stars from me! Thank you, Tony! read more

I was pleasantly surprised on how knowledgeable the staff was not only on their devices but also their promotions. I wanted to especially thank Sue for her superior customer service and promotion knowledge. Thank you Sue!! read more

Sue is soooo nice and chill. She processed trade in for me and my friend. I would recommend this place

Literally one of the only good experiences I've had with ATT ever. Very helpful patient staff working on Saturday morning. I was there a while as they helped me transfer my old phone info/Apps to my new phone and it was super calm and pleasant. Completely the opposite of most stores, thank you! read more

AT&T fucking sucks. Period. My phone died over 2 months ago and i have been unable to cancel it because every time i call customer service I am given a different answer. Today a phone representative told me the only way to close my cell phone service was to do so in person at a store. I came to this location and the manager told me this was not possible, and it resulted in me waiting in the store while he called....to cancel over the phone. The infrastructure of this company's customer service is full of incompetent employees who have no problem solving skills or basic common sense. I would actively deter anyone i know from ever doing business with them. Absolutely despicable. read more

Made the switch to AT&T after years of T-mobile. No...no iphone, but ended getting a great deal at PCS Station. With tons of cell phone stores in the SGV, it might be a headache to decide which place is right for you. Like finding the perfect companion, your cell phone store must be understanding, giving, and always there by your side. Luckily, PCS station really managed to help me out. They had a special promotion that helped me pay off the early termination fee so that I can switch to AT&T even though my contract with T mobile had not ended just yet. Calvin, the sales rep I worked with, was very professional, yet friendly in helping me decide the perfect plan and phone. He did not try to sell me services I did not need, and suggested way of helping me save money. Along with the freebies he threw in for me, I would say that I got a lot out of my visit to PCS. THANKS! read more

These guys are great! Sales associates Tony and Anthony are the most knowledgeable dudes when it comes to cell phones. Especially when I try to front like I'm 'high-tech!' =P These guys know the ins and outs of the business, so I consult with them when buying the latest phones. If you need to open up an AT&T service line, this is the place to go! They will give you the best prices and throw in a lot of extras (ie: car chargers, belt cases, headphones, etc etc.). Best part about this store: great return policy. If decide you are in love with a phone and want to get married to it, but only to discover later that you want a divorce - you have 30 days from purchase of phone to return it back! No charge! read more

Got very nice service from this store. Ron and Johnny were both very patient answering our questions.

This location store is the best service shop I have ever encountered. Employee can speak Mandarin, Cantonese and English. They work efficiently and will do their best to help customers I'm feeling so happy! read more

It's a small Chinese store, but the employees are more than bilingual (Mandarin, Cantonese and English). The guys here were nice, but the one who helped us out was SO beyond accommodating with my craziness and how stressed we were because we were rushed and tired and just had to get this cell phone issue done and over with. It's too bad that we are really unhappy with AT&T because I would love to give this guy commission for opening more lines come this July when my contract expires, but once it's over, we're through with AT&T. However, if you like AT&T and you're happy with them, visit this store and they'll help you out and I'm sure you'll be happy with the customer service you get from them. read more

I believe who was the manager Ronald helped me solved the problem. i activated 4 lines and got 4 phones from costco, and the bill came out differently from what i was told, i went back costco and they put me through headache. Telling me to go the actuall att store to fix the bill issue, i went to several att store but they just keep telling me to call the customer service center and i called but the issue still exist. I came to this store Ronald explained the bill to me and found out the promotion credit was missing and i believed he called their internal department to get this fix and put me back on track! Recommended thi store, but it was short staffed so i had to wait for a while to get to the sales person. read more

Great that we drop by there. WExcellent place for any technical issues. They explained the plans very well and provide proper suggestions. We help us with the GO-phone and switch them and upgrade them with full explanation of the benefits. The two places where I bought the phones could not help me! They know more than other AT&T stores I've been to and even more than the AT&T staff when you dial 611. The took the time to unlock the US phones for overseas service. Calvin Wong told me that they have to be good because the boss demands it. Worth driving up there from Torrance Calif. read more

I went to see if they could help me with a question and maybe replace my phone. I walked in and there was only one worker speaking to another man in their own native language. He did not say hello or welcome or how can I help you. When I was looking at phone cases and my daughter pointed the phones are not even working and we were looking at and picking up cases then he stopped and was like is there something I can help you with. It seemed like he thought we were stealing. And I had a question about my phone which he didn't even answer clearly and was no help at all. I thought he was rude and there was no point in driving all the way over there and was a waste of time. read more

I have to say it is one of the best choices I have ever made by choosing to go to this store. I was planning to change from T-mobile to ATT&T and just went to the one closest to where I live. I didn't expect much but the service was absolutely great! I believe it was Ronald who helped me and was one of the most sincere person I've met. He was friendly and paitent during the process and explained in detail on the what I need to know. I would definitely suggest my friends to come here. Overall an A+ experience! read more

Just visit the store to ask about the promotion . The guy call Ronald was very great customer service ,he was very helpful and let me understand very clear which plan i should take. , and he speak chinese so that help me a lot because my english r so bad. read more

The whole store speak Chinese, and the people gives great customer service .My friend wanna switch to at&t from T- mobile so a guy name Ronald helped her to set it up and explained in details on what plan they have right now according to her concern. Ronald made everything simple, not complicate, as long as you just show him the right imformation that he need and he would setup very quick for you, he is a pretty nice guy. read more

Everyone here is extremely friendly and willing to help. One of the best customer service, I have ever experienced!

Every couple of years I need a new phone. I have bought phones from other AT&T locations with marginal positive experiences which required multiple follow-up visits. This turns out like a bad trip to the dentist. Pain, frustration and you get to pay for it (AT&T doesn't pay you although I feel they should). Tony at the Monterey Park AT&T store can get you what you looking for, match you to a plan and best of all get you processed and out the door effectively and efficiently. One phone turned into two phones. Tony converted and transferred numbers and we were out in an hour. Most of all I felt confident Tony knew what he was doing and not floundering and learning on the job. Tony is sharp and quick to understand what you need. From my experience you can potentially do a lot worse if you don't come to this AT&T in Monterey Park the team is equally as good. read more

excellent customer service and very tentative staff! the store has a good layout of all the available phones. the rep that helped me, calvin, is very knowledgeable on the features of the various phones and was able to recommend phones based on my usage. he doesn't try to upsell and is honest with a phone's features and faults, making it easy for me to make a decision. he also hooked me up with freebies when i opened up a new plan. i would gladly recommend him to all my friends. they had a promo drawing while i was there and i won a seafood dinner for 2 at some place in south pas - sweet! read more

This place has horrible service. Just found out calling customer service that an associate name Ronald input my ss number wrong and now have to go back to att to prove it with my physcial card in hand. Never going back here again. They created an account number and passcode and did not give me that information! Horrible service! Don't go here!!! read more

Went in today to get some information on the new plans. Tony was very helpful. He took time and explained everything that I needed to know. I finally decided to switch carrier. He took care everything for me. I'm very satisfied with his service. Thank you! read more

Came in looking for an upgrade and let's just say I'm not quite tech savvy. I was helped by wesley and he's truly friendly. He was extremely friendly, knowledgeable, patient. Great service and friendly staff I recommend this at and t branch read more

Visit store for bill problem .the guy Ronald doing great customer service and help me solved my bill problem . Great service!

Damn Jonathan! Back at it again with the great customer service! Jonathan was very helpful and catered to all my needs! My family was very satisfied with his service and will definitely be back! read more