Tashinga was amazingly helpful, pleasant and knowledgeable! I would definitely come back! Except service. read more

I want to start out by complimenting the manager (Ryan) for his very knowledgeable and courteous service. He is an asset to the company. He also solved my problem within ten minutes at the store today. The only reason I placed four stars on this review is that I want to draw attention to the OUTRAGOUSLY BAD (#!&%) service I received from Verizon when I called them directly in mid-August. I had to arrange service for my daughter's phone for a 10-day stay in Spain at the end of August. I only needed coverage for 10 specific days. The Verizon representative told me that adding a plan would be cheaper than just paying for the days directly. Her departure was immanent, I was in a hurry, and I accepted his recommendation. Later I found out that I saved $30 on her plan, but my bill was increased by $41 per month forever! I called the Verizon general number and was disconnected twice, and then greeted by an AI. I told the AI that I had a complicated billing problem and needed to talk to a person. The AI never understood what I was describing and eventually hung up. I called the Alhambra store to get an appointment to work this out, and I was transferred to "Customer Service Coordinator" who told me that any billing problems had be discussed with the Billing Office. I was transferred there, and put on hold a little berfore 2 pm PDT. After ~15 minutes, I took my paperwork, went to my bank to do some buisiness, and then went to the San Marino Verizon Victra store, and found it is under reconstruction. Then I drove to the Alhambra store, arriving ~3:30 pm. All the while I had my phone on hold, waiting to be heard by the Billing Office. (As I wrote [above] Ryan solved my problem in 10 minutes, and my next bill will revert to the prevous level.) As I am writing this, it is after 5 pm PDT, and I have been hold for 3 hours, 22 minutes, and 52 seconds. No one at the Verizon Billing Office has answered me. This is no way to handle customers. VERIZON: this is foul chicanery and knavery!! I have been a cusotmer for over 15 years, and to be abused in this manner is totally indefensible. read more

Oscar is the man. Super easy and quick service. Please go to him with any of your Verizon needs.

I just needed to get my transfer pin to transfer my number to a different carrier. The employee here locked my account so I was unable to obtain transfer pin for 24+ hrs. The transfer pin I obtained from the flagship store in Pasadena was not successful in transferring my number. I was on the phone for 4+ hours total ultimately talking to a manager that could not solve my issue. Employee here had the audacity to ask for a good review upon us leaving dissatisfied with their service after servicing customers that came in line after us. read more

Customer service was excellent. I was helped by Ryan. Very friendly and helpful. I would come back and ask for him again! Thank you Ryan

Susie is amazing! She helped my wife and I upgrade our phones over the holidays, and took the time to make sure we got the best deal possible. When I had an issue with my trade in, she took the time to navigate customer service for me, and made sure I was able to complete my trade in. I find this kind of thing really stressful, and I appreciated how calm and kind Susie was throughout the whole process. read more

Andrew was so helpful and knowledgeable! He was working solo on a Friday morning and had to juggle multiple customers and a delivery! We went in to add a line and get a phone and left happy! Thank you, Andrew! read more

Verizon - Phone selections - Mobile Phones Near Me - Alhambra, California

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Be careful, they will tack on unnecessary services without you knowing. I was sticker shocked, and they sid nothing to make fix the problem later. Go somewhere else. read more

I told fatass Hector I needed to use the restroom and if he could give me 5 minutes, and he straight up told me I would lose my place in line, I even asked him "are you fr" and this idiot said yes. I'm not sure what his issue is but if he's getting paid at least be happy don't be a douchebag. He pressed my buttons so much man never coming back there again. Mr. Tashinga was very nice and professional though, I gotta say that. read more

Susana helped me. She was very nice polite, and unfortunately a sneaky salesperson. I asked for a specific plan and she gave me something way more expensive. I went back trying to have it adjusted but was met with her male coworker whom was really rude, and told me I was "overthinking it". When he said that I realized he didn't care about my concern and didn't even pay attention to what it was so I just left the brick wall. Upon checking my receipt she charged me over $250 in fees as well as tempered glass screen protectors that I denied but she said it was free. I called Verizon and they were able to adjust everything to the plan I had wanted which was $75 cheaper. They waived all kinds of fees and even threw a free iPhone 17 my way for the trouble. My tip? Call Verizon and deal with them over the phone. They offer you so many bonuses and incentives to renew/sign up. Save your time from going in store. These people just care about their performance numbers and add ons. read more

I have visited this Verizon on more than one occasion and it is due to the excellent customer service. Everyone is polite and respectful. In particular, Denis. This is the second time he has helped me with getting my son's their new phones. He made it quick and painless. Explaining all the details and the set up. He is very professional as well as down to earth. It's always an amazing experience at this store. I have gone to other Verizon stores but will always come back to this one! read more

We came in tonight 5/1 around 5:30 to look at the new phone options. A woman with a dark haired pony tail who was sitting at a table eating came over. But, when we explained we were checking out the new I phone models did she A) offer to help us compare B) see if we were happy with our current plan? C) bizarrely and rudely turn away and shake her head at us all the way back to sit at her table while making a face. That's right- C!!! Verizon, your employee is beyond unprofessional, really moving into the no class territory. My neighborhood trash collector has more courtesy and manners. read more

DO NOT GO TO THIS STORE. Now that i have your attention. I upgrade 3 phones and 1 tablet. To summarize the situation. Accessaries 750.00 / They charged me 250 dollars per phone for accessaries. Ask if they sold bundles for Case, charger, and screen protect. They said yes. and then went ahead and charged me 150 for screen protect. They put a liquid glass and another brand of glass on it. 65 case and 50 for a usb-c wall charger. no bundle discount. 250x3=750. Transfer Data update to new phone 150.00 / They say they can do it, but fail to tell you its a 40.00 charge. to transfer the data to new phone. 3 phones x3, plus 30.00 for tablet that they never setup. = 150.00 Next they had to order 2 of the 3 phones. When the phones arrived at store. The told us they had to get them released before they could start the data transfer. but started the transfers already. and our original phones were shut off. After about an 1 hour they could not get the release and could not get our phones on again. After a few calls to Verizon. the same line a customer would call. they got our old phones working but they were not right. texts not working and all the apps not working. We came back 2 days after the new phones were released. Old phones were transfer to the new phones. But what ever they did to make the phones work for those 2 days trashed one of the lines. Text messages with pictures does not work. Trying to 2 key authenticate any website with a phone number does not work. Tier 2 tech is not sure how to fix the problem. Still pending. The Next month Bill / This was a complete mess. Their are numerous one time charges on all 4 lines. and the ghost lines had nummerous one time fees as well. So all in we paid 1400.00 in the store. and another 512.00 for the bill. AVOID THIS STORE AT ALL COST. AT BEST they are not good at what they do, AT WORST, They are criminals. My 2 cents. read more

The staff here makes the store! Denis and Joseph were so patient and inquisitive with my problems that I was having with my Verizon account. Would recommend and come back read more

Tatiana! Tatiana! Tatiana! You guys are not paying her enough! She should be a national treasure, and be protected and promoted immediately!!!! Saved my life! Had the worst I mean the worse experience with T-Mobile she gave the best service with the best deals made it easy. Honestly I'm so grateful if your having trouble with your provider go see Tatiana thank you god bless! read more

I've just left the store. My family spent AN HOUR waiting. A representative named Joe asked me what I needed when I walked in the door. I said to trade in my phone. He told me 10-15 minutes waiting. Then at some point he went the back of the store and was gone. My partner took my phone and waited in my place. He asked my partner why he was there, and my partner responded to turn in the phone. He continued to wait. Finally after being there for over an hour and Joe spending forever in the back, we were asked why were we're there. We said to turn in the phone. JOE SAID WE CANNOT TURN IN THE PHONE INTO THIS LOCATION, WE HAVE TO TURN THE PHONE IN THE CORPORATE STORE. There wasn't a I'm sorry or apology for wasting our time. Why didn't he tell us this before having us wait! We had somewhere to be. Just a horrible experience. read more

The WORSE customer service ever! We entered the store. The employee had one customer. She doesn't look at us, doesn't greet us, doesn't ask us why we came in. Completely ignores us! We understand she was with a customer, but after 20 minutes, still no acknowledgement. Then finally, another 10 minutes passes, she asks us why we are in. We tell her we wanted to activate our new phones. She tells us, she can do it for us but will charge us $39, or...we can call directly to Verizon. Wow! She could have taken 2 minutes of her time when we came in, but nope. The worst customer service I have encountered! This definitely will make me contemplate switching phone carriers. I hope I don't have to go into another Verizon store again and have to deal with someone like her! read more

Great customer service will always make a difference. Denis spent an hour and a half helping me troubleshoot an issue that I was having with an account transfer and made sure I was connected with the right customer service team over the phone (this particular issue couldn't be resolved in store). Thank you again Denis! read more

They are a retailer and not Verizon which them not mentioning that upfront caused lots of downstream issues. They were dishonest about their promotions, upsold screen protectors and cases, and had terrible customer service once they got your sale. Like you didn't matter anymore read more

Contrary to the other reviews in here, I had an amazing experience at this location because of the representative named Malakai! His knowledge was extensive, and his customer service was on point. He was very diligent at answering questions accurately, was patient and friendly, and even helped me pick which phone I should upgrade to. Awesome service thank you! read more

Joe at the Alhambra Verizon was so helpful. Great customer service! He helped me get my mother-in-laws phone up and running.

BEWARE OF THE STORE- DO NOT GO HERE My Husband and I went in to get a family plan and upgrade our phones. A rep by the name of Jordan "helped" us, it was more like scammed us. They said they could only sell the phones in bundle and charged us $275 per phone for screen protector, case and charger but promised we would get a credit on our account (we never got the credit). They kept us there 3 hrs which was after closing. We ended up paying $750 on our debit card but they wouldn't give us a receipt because the store was already closed. This didn't seem right, so I went back the next day to get the receipt and breakdown. It turns out he signed us up to 9 lines and internet two routers that we didn't agree to. I have spent the last 30 days trying to correct the mess this rep made and I'm still dealing with it. Also, the rep said the plan payment was going to be $230.00 per month my first bill is now $530.00. Completely unprofessional and unethical business practice. read more

Just bought a brands new iPhone 16 and I never get to use 5g I was sold bs and lies then they have the nerve to say maybe you have a bad phone wtf? Verizon selling defective products this is 2025 that why is stuff so made crappy wtf I hate having to call read more

This is not an official Verizon store. Received the terrible service from a young hispanic girl who seemed a little races. The reason why I would suggest this is because she was pleasant when helping other Hispanic customers, but not for myself. Other customers who have gone to this store would likely recognize this employee with a condescending attitude. The other staff there were more helpful. She also pulled up my account and said I had no credit from Verizon on a particular phone. The next day, I went to the official store on Lake in Pasadena, and they said i had a $820 loyalty credit. It may be Verizons fault for not offering the same credit at a non official store compared to an official one. However, the awful service deserves a 1 star. read more

Thank you Joe for great customer service, your knowledge and patience. I had a network issue switching over from TMobile to Verizon, and Joe was able to help me fix my issues effectively. Much appreciated! read more

Had the best experience at Verizon with the Manager, Caesar. He was so helpful, super friendly and was kind enough to get my phone sorted right at closing time. Caesar is a dual manager at the Alhambra and San Marino Verizon locations. I can't recommend this store enough under his management. Thank you, Caesar! And happy to see Verizon recognizing true management and customer service expertise. read more

Verizon - Mobile Phones Near Me - Alhambra, California

I also had a bad experience, trying to charge $39 to activate my new Galaxy watch. This is their job...to help the customer their device. Why have an accessory if you can't activate it without being price gouged. Verizon will continue getting paid their monthly activation service so why charge an activation fee? Plus being a Verizon customer for the last 20 years You would think they would have more loyalty to their customers. SMH read more

Parking is difficult unless you come in before 5pm on week days. Parking is in the back. Between clear sight optometry and wingstop. Friendly workers. It's never too busy here so it's easy to get whatever business you wish done quickly. I've been a proud Verizon wireless customer for over 13 years now. They have been constantly improving on customer service and their presentation. Today is Thursday April 12th. Just needed to pay for my monthly Verizon wireless bill in person. They were suppose to close at 9pm. I have arrive in front of the store at 8:55pm... I Just wish they would let me pay for my bill cash, it only takes a couple of minutes. read more

this store is horrible, i will say with confidence this is the worst costumer service i ever experience, they charged me twice 400 and didn't refund the extra after i headed over and claimed it myself! 1 time i return i got new phones from this store and two didn't worn for 2 days they didn't do anything to help just told me to call customer service or go to a different store ! 2 time i return they also charged me set up feeds for all my devices adding up to 420 dollars when they didn't do anything when i when back to confront them manager said it's a mandatory feed of 39$ per phone dollars and it's non refundable. ( i got my money back ) 3 time i return one of the workers joe was watching the basketball game while he try to help me something forgetting i was even there ! he also smell bad 4 time i returned they changed me over 600$ for the first bill and it was with all the add on and perks they added to my account without me approving them !! read more

They gave me one free for the Internet try. I returned the box after oly two day.but they still charge me 99 dollars for the advance fee and 50 dollars. I came to the store they said I will get the credits back within 3 month. And then they keeping charge me50 for every month instead of my 149 back I had to go back and go back.they keep charging me. Everybody overthere is new. They know nothing read more

I am beyond happy thank you so much JACKIE and DANIEL for helping me find the right smart watch and accessories i needed for my phone . I also appreciate that you took the time to walk me thru setting it up and making sure i understood how to work it ,this is not the first time either i just wanna say thank you for recently helping me upgrade my phone and your customer service was not only exquisite but very efficient, thank you read more

Please don't come here! Not sure if all the workers there are scammers but the one that helped me was. His name is Daniel. He modified my bill where I'm paying close to $100 extra on services I don't need. He told me I was getting free stuff when actually I had to pay for it. I just had a horrible experience overall. If you can wait, just go to the Verizon website, you'll get the best deals there. read more

Service here is boo boo. They have to order anything they have on display , you have to wait 2 - 3 buisness days to receive anything. Not much on service and when it comes to paying the big guy tries to charge you for air if he could read more

The worst customer service ever!! The rep named Joe had a very rude and unprofessional attitude straight from the beginning. I've been a loyal Verizon customer for years and this puts such a sour taste in my mouth. He not only treated us very disrespectfully from the get go, but also talked down on us in a really condescending way the whole time we were there. He yawned so loudly with his mouth wide open into our faces, not even a little sorry nothing, and also got up, left us and walked off to stretch mid conversation. Verizon please do better at hiring respectful efficient employees who won't treat customers like crap. read more

Joe was amazing with helping us set up our new internet plan! Our set up was very smooth thanks to him!

Most incompetent location for Verizon. Placed an order for "express" pick up which are typically ready the same day within a few hours when a phone is in stock, and yes I checked that the phone was in stock. Didn't hear anything the whole day, called the next day to ask if the order was ready they said yes. One of my account managers went to pick up the phone but they said the manager was not on the account, clearly they don't have an up to date system or they're just lazy. I went the following day and then they said "oh the order was canceled, we don't have that phone here." I was never notified that there would be delays or cancellation. Spent about an hour talking to three different Verizon reps who also had no idea what they were doing for them to say they couldn't do anything but wait for full cancellation and ordering the phone again. Do better, fix your system, keep track of your inventory and stop being incompetent at what you do for work. read more

this place is like a fake verizon store. as soon as you walk in and if it's not a sale. "oh sorry we are Victra not Verizon. we just retail them." Man wtf it says VERIZON EVERYWHERE and tiny little sign inside we NoT. Lmfao, posers. read more

I've been here before and I had a horrible experience. See my review on google for the details. I had to come back here today because it's the only way to repair my phones screen cover. I guess the warranty is specific to the store. I walk in and stand there and wait. NO ONE. AND I MEAN NO ONE said "Hello, welcome to Verizon, we'll be with you in a second." I stood there and watched two other people come in and the same thing. Not one acknowledged. I understand they're helping other people. But is it too much to acknowledge someone's presence when they pass by you? It's common courtesy, something this store does not know anything about. Horrible experience again. read more

My trip to the Verizon store could not have been better. Caesar helped me, and he was one of the best managers I've ever encountered. He was so adept at his job, giving me all the information I needed, and saving me a ton of money. Jackie was also immensely helpful. I ended up upgrading everything on my iPhone, and the payment plan made it so easy. I really feel like the people here care, they worked so hard to confirm my account with corporate and get me squared away without having to do it all myself. I feel so grateful to have an expert to help you sort out all of these questions for free. I really can't exaggerate how helpful they were, it was like I had a team. Drive the extra miles to come here, it's well worth it! read more

Verizon - Mobile Phones Near Me - Alhambra, California

I had an appointment at the Pasadena store and was even sent a confirmation email and text the night before. Drove over 30 mins 1 way. When I arrived, though, the store was closed! No explanation! I then reached out to this location, and explained that my appointment in Pasadena wasn't honored and asked if I could please swing by their store to get help with my new phone. Fortunately, they said yes. And fortunately, the guy at the store (Justin?) was super helpful and nice. He went over and beyond. The task took longer than I thought it would, but he was patient throughout the process. He even helped me pair it with my car's bluetooth as I was having problems. I can't praise his excellent customer service enough, especially during these stressful times! He should get a raise!! read more