I have been coming here for many years whenever I need to get a new phone or change phone and internet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues. read more

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones and plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere. read more

This store is, by far, one of the most unprofessional businesses I have ever been to. The owners of the store, Jenny, and her father, Tony, don't seem to know what the notion of customer service is. Neither of them greet you upon entering the store. They are also rude and condescending to their customers. I've even heard Tony insult one of his customers directly in front of me! Jenny and Tony are simply assholes. There's no better way to put it. Tony lacks any knowledge about the things he sells, and anything that comes out of his mouth should be considered complete and utter bullshit. He belittles his customers whenever they ask questions, and then answers those questions with bs. He doesn't care about the customers' concerns or questions as long as he's making money. Jenny is a bit better than her father, but she still does poorly in that very important area called customer service. She often has very little time to pay attention to you in the store since she always seems to be busy with one thing or another. Her hours are never normal, and you'll never know if she'll be in the store. When she answers your questions, she seems to be devoid of any life or enthusiasm, and she seems so irritated to have to answer you and deal with you, a paying customer. She also doesn't seem very concerned with any problems you have. For example, she's neglected to reach me even after I attempted numerous times to resolve a problem (it still hasn't been resolved, and I am being charged way more than necessary each month--and it's been many months). She seems to hate her job. And with an asshole father like that, I can't blame her. Furthermore, Wireless Central is quite hard to reach. Calling their store usually takes several attempts before they pick up. Jenny and Tony pay the most minimal amount of attention to their customers, who, I repeat, ARE PAYING. On top of that, they act like asshats when they do provide their horrible customer service. It's so unhelpful and full of bs, that it's not even worth waiting for them to provide customer service. Honestly, if I could give them 0 stars, I would. Their store is so unfriendly and unhelpful. I would not ever recommend anyone to visit this abomination of a store. read more

By far the worst and most unprofessional service I have ever been provided. I've actually given myself half a day to cool off as to write as objective as a review as I possibly can, but thinking over the events of my experience here only gets my blood boiling again. I was having issues with lighting up the screen on my smart phone. Nowadays, nearly everyone can agree how inconvenienced life becomes with an inoperable mobile device. I was frantic to get the phone fixed and was recommended by a family member to this establishment to fix the broken screen. The day I dropped off my phone, the owner quoted me $250 and guaranteed the phone would be fixed later the same day. When I went back that same afternoon expecting to pick up the phone, Jenny told me the phone wasn't yet ready due to some issues with acquiring the parts and to return the following week. Yeah, I was slightly peeved that I left the phone there in addition to driving another 20 minutes to return for pick-up under the promise that it would be finished, but whatever, mistakes happen, I can wait a few more days. Before heading over the following week, I called and was greeted by an impatient woman who abruptly discontinued the phone call before I could get more than a few words in. Something along the lines of, "It's not ready yet. I call you. I call you ok? *click*" Trying to calm myself down before calling back again, I am now told that the parts still have NOT been acquired and they will need an additional week to fix the phone. Ok, this time...I'm upset. Did they even bother to take a look at the phone prior to taking it in so they can give the customer a REASONABLE time estimate as to when the item would be taken care of? I left my phone with them over a week ago only because they told me it would be ready right away. If I had known, I would have taken it somewhere else. Not only that, but I have been approached with rudeness and impatience the entire way. I decide to give them 1 more week simply because the family member claims to not have any issues with the owner in the past. I hold off on calling for updates an entire week and also receive no call regarding my phone. After a week and a few days, I call back. They now tell me that the parts need to be ordered from Korea and that I would need to wait another 2 weeks. At this point. I'm done. Completely fed up. I told them that I would like to pick up my phone and asked them if it was ready in store. Jenny assured me that is was. A week later, I call back again because I now have the time to pick it up and, again, Jenny assures me that yes, it is there for you to pick up. Fast-forward to today. It's been a while since my first drive there. I plug in the address on the receipt they originally provided me, and it takes me to an unfamiliar plaza. I have no idea where I am, and I see the store no where in sight. I call the number - no answer. I receive a call from an unknown number and the owner tells me that I am at the old location (WHY...WHYYY would they give customers receipts with an invalid number and address? I just don't understand...) Following his directions, I get to the new location. He has no idea what phone I am speaking of or where it is. He calls Jenny, and asks me to take the call. As I'm speaking to her, I feel myself getting more and more upset. I calmly ask her why I was told that the phone was IN STORE and ready for retrieval only to be told upon arrival that it was at another location. She simply replies, "Well, it's not there." There was no apology. There was no remorse. All they say is that the phones are sent to a man named Allen to be fixed and Allen will only fix phones if he is assured the customers want the phones to be fixed. It's not their fault if the customers are indecisive. (WHAT?! From the beginning, we've told them that we wanted the phone to be fixed. It was after 3 weeks of waiting and lack of communication and follow-up from the business that we decided, hey, I think I want to go elsewhere) I hand the phone back to the owner so he can sort things out with Jenny, and I hear "I don't even want to fix the phone for him anymore. F*cking idiot." Nope. Nope. Never again. I will set aside my unwillingness to drive back later this afternoon to pick up the still broken phone so I can stop dealing with their unprofessionalism once and for all. tl;dr Phone was not fixed after a month of waiting. No communication from the store or follow-up phone calls regarding the status of the phone. Ridiculously rude and careless service providers. Told the unfixed device was ready for pick up in store only to find out it was not and had to drive back later that day for retrieval. Heard employee (manager? daughter of owner? no idea..her name is Jenny) say: "I don't even want to fix the phone for him anymore. F*cking idiot." There are MUCH better wireless dealers around the area where you can be sure to be provided quality service. STAY AWAY FROM THIS PLACE. read more

This review is for the father, Tony. I have done business here few years. And referred friends to here, because Jenny is very nice, honest and efficient. However, the experience with Tony is horrible. 1. I purchased 3 phones here on a Sunday night. And pay for the next day shipping. However, the phones didn't arrive on the next day, not even the day after. 2 phones arrive on Wed, and 1 they said will arrive on Thursday. I don't know what's the point I have to pay for next day shippings if I am getting the phone 3-4 days after. I tried to talk to Tony, but he just keep saying is not his problem, is T mobile's problem, Verizon's problems. At the end, it is not his problem. 2. I told Tony specifically to unlock just one of the phones. Told him at least 2 times. Then at the end, he unlocked both, and demands I have to pay for it. And keep telling me nothing wrong with my phone unlock. And I told him to unlock all 3...... I never told him just to unlock 1..... 3. I specifically gave him 2 credit cards to separate the charges in 2 transaction. At the end, all the charges are messed up. I tried to talk to him... Tony responses is just keep making excuses.... the card i gave is for that, that card is for this... blah blah blah..... I can accept people make mistakes here and there. We are not perfect. But I just can't stand the making excuses attitude, and try to twist the fact. And even try to accuse you back. It is just very dishonest. At the end, everything is messed up. The father is just full of lies, and bad customer service. Will for sure file complain at T-Mobile, and BBB. read more

this place definitely deserves 8stars Jenny will save/waive you as much as $$$(upgrade fee hidden fees) as she can on ur bill/handset and she will only offer you the service you need, no hidden charges, no big surprises on the bill I was paying 120 a month for talk txt unlimited 2gb data, but i was only using 500min a month, and she was able to adjust my bill to 80 a month and also waived upgrade fee for my new iphone 5. *all iphones are sold at same exact price at every cell phones store, but she will save(bill/upgradefee) and monitor your account for you. way better customer service than apple store or att store.* if you wanna save money on your bill and make adjustment on your 3digit crazy cell phone bills, this is the place to go. thumbs up a+++ read more

Thought it was just me, but turns out other people have had terrible experiences with the dad of the shop. Our family usually prefers to deal with Jenny because she's more helpful, but today her dad set my dad off and it was all bad... Basically, he doesn't give good customer service. If a customer wants to fix his phone because it's glitchy, then a customer should be able to. A customer should NOT be told to just keep a problematic phone, and should NOT listen to rants. In our experience, the dad has been very pushy, patronizing, and annoying. If we only ever had to deal with Jenny, then we'd like it here. But the off chance that we'd have to interact with the dad does not make us happy. read more

I have had my previous plan for almost five years and wanted to switch carriers. Jenny was patient, informative, and was very quick to process my new mobile line. I couldn't ask for more. I definitely recommend! read more

*MOVED* to northeast corner of the same intersection (San Gabriel/Hellman) Go to place for my phone needs, run by father and daughter duo - though the daughter, Jenny, is the head honcho. I've seen two other girls here, don't know too much about them, but I think one is Jenny's sister. The father is a cheapskate and is only concerned about squeezing money out of you. Stay away from him, if possible. On the other hand, Jenny will go out of her way to help you get what you need/what even if it seems impossible. If you're a loyal customer (and trust me, she remembers faces), Jenny will hook you up with discounts :) Great, laid back phone store! Kid friendly too. There's toys! Only problem is that the parking lot is small and such a pain to get in and out of. Street parking is your best option, but if you want to park inside, reverse your car into the parking spot. It'll make you life easier, trust me. read more

STAY AWAY first off, they hike up prices on EVERYthing secondly, and this is the most crucial, they will even try to rake in sales even AFTER you have signed your contract.. on mine, i have two lines open.. only one has unlimited everything, the other only has talk time.. beginning the next month of renewing my contract, they put an extra data plan on the line that has only talk.. TWICE.. i initially gave them the benefit of the doubt for them to correct this and was given bs for 2 months before i took action in my own hands i had to call tmobile to put a password on my account and even told them i would file a case with the fcc through my attorney if my account continued to be compromised whoever have already done business with these people, i'd be very careful and be sure to check your statements carefully.. these people are very shady and should not be allowed to handle sensitive information such as people's credit cards/social security numbers read more

I was recommended by some friends, who had just recently gone here, to check out this place for my recent upgrade. They told me to ask for Jenny, and that she would be amazing. So, I thought I might as well give it a shot. Jenny was nothing short of amazing. She got me a great deal on a new phone, and even got my dad on the phone to reduce our entire family's monthly bill. She definitely knows what she's talking about and I felt really confident doing business with her. Will definitely spread the world! read more

My family and I just recently switched from Verizon to AT&T and my brother decided to go here because a girl that works there is a friend of one of my brother's friends. I actually went to with him to the store to pick it up because I was anxious to toss my Palm 650... piece of sh*t phone... She was so freakin' nice and super helpful. She apparently had everything ready, did the contract for us, and would submit the rebates for us too. So all my brother did was pay cash and we had our phones. It helps that she's really cute too, hahaha. But today I went in to ask her some stuff about my Blackberry and she was able to answer every question but had no hesitations asking her CS rep or whoever it was she was calling to get answers. I also asked her for a screen guard and she just gave me one... score. Obviously my brother being a friend of a friend, she was extra nice, but she was really chill anyway. read more

I NEVER do reviews... but this place is the worst service ever. Jenny is the only professional. Tony is a big a$$hole. I'd give it a 0 if I could. Tony is aggressive and has no idea how what customer service is. read more

I have to disagree with Jawny V. In my opinion, if you're going to make a conclusion, you have to back it up with the facts as to why you came to that conclusion, otherwise it means nothing. I was introduced to Jenny and Wireless Central through a friend who is their customer. I figured I would give Jenny and Wireless Central a try because I am hoping that I can cut to the chase through a friend's recommendation. I am a very picky consumer and take everything stated from any salesperson with a grain of salt, and require what they orally promise to be in writing. I'm the person that reads the fine print...maybe because that's what I do as my day job. In other words...I could be Jenny's worst nightmare customer if what she promised wasn't delivered, i.e. breach of contract etc. I signed up 3 phone lines with Jenny. I had specific requirements (family lines / small business accounts etc.) and she catered to them without hassle and without griping. She gave me her best bottom-line deal without me having to haggle. I had done my research previously and was satisfied with what she offered. When I have issues with my bills due to unique circumstances, she was on top of it. I would either contact her by phone, leave a vmail, or send her an email. Although she may or may not respond immediately (which I understand because she is one person handling so many accounts...and as a small business owner myself...it isn't easy to return everyone's call immediately without getting work done on customers behalf), she won't forget you and will get the task done, sooner or later (which isn't that long). Jenny assisted me on my rebates with the cell phone service providers and I got my full rebates in a timely manner. I dread rebates because companies will make any excuse to not pay them if you don't follow their instructions perfectly. Jenny knows what she was doing and got me my rebate without any problems. Perhaps I treat everyone with respect, and I expect that in return. She has returned my respect with good customer service. She now has me as a loyal customer because she has proven to me that she has the integrity to deliver what she promises in timely manner. If she doesn't know how to solve your problem, she will research it and get back to you with the solution and actually fix it for you. read more

Get rid of the DAD! He is killing your business reputation...keep him away! I hope u show him the bad reviews about him so he can understand how he is affecting your business. Or if you can't get rid of him, numb his tongue so he can't talk. Lol! read more

I always come here whenever I need to deal with my phones in any way and I always bring my friends and family here. They have always helped to the greatest of their extent and even stay far past midnight (sometimes to early hours in the day) just to make sure my service is working. The people working here are always incredibly knowledgeable about everything and always answer every question in detail, no matter how many times and different ways you ask the question just because you want to make sure you've got it. They also always find us the best deals and give the best advice. I have never had a bad experience with this store or the people that work in it. In fact, these people have done whatever they could to alleviate and solve a terrible experience I have been having with my service provider. I always recommend this place to my friends and, even though it is sometimes an hour's drive for me (in moderate traffic) to get to this place, I always make the journey. read more

We truly love this place! It has been a one stop shop for all of our cellular phone needs for years. My wife and I come from west Los Angeles and it is worth the drive because the deals and customer service is awesome. Jenny the store owner is amazing. She takes care of all our T-Mobile issues on the spot or over the phone. They are always up to date with all of the new gadgets and the deals and discounts are unbeatable. Curious to find a good place to eat while in the neighborhood purchasing a new phone or switching carriers? Ask Jenny, she can answer those questions too! read more

The owner honestly seems like a nice guy. He did mention to me a couple of good deals I don't hear any other authorized wireless retailers have, because he's that intent on making a good deal for everyone. When it comes to accessories though; I would avoid. Most are cheaply made. I specifically came here for a glass screen protector and it ends up splitting and shattering in less than a week, all while only being in my pocket. My last glass lasted me about a year. Better luck next time. read more

I needed to buy a flip phone for my mom and T-Mobile stores only have one crappy model with terrible reviews so I figured I'd go to non-branded stores to see if there was more option and found this place on Yelp. I like how this place had several options to choose from, and they unlock phones free to allow flexibility and more options to select from. Jenny didn't waste time and got me what I needed. read more

Been here a couple of times with my family and every single time it was the same thing, poor customer service and a relentless worker ,Tony, who would just keep trying to upsell you and make you buy as much as he possibly can. Customer service isn't a concern here, you won't be greeted when you walk in or especially on the phone it's even worse. They like to act like they know what they're doing but there's always something that goes wrong. My sister ordered a phone that should've came in a few days after ordering, but ended up taking well over a week. This would've been fine if we were notified but they dodged the question every time we would call and ask when the phone would be ready There are a lot more T-mobile stores in the area that would treat you, a paying customer, with respect and good service but this isn't one of them, there's some scandalous business practices happening here, with greedy intentions. Highly recommend you to look elsewhere for a phone or anything related. read more

My old iPhone 4 was such a pain but didn't want to deal with upgrading. Had a girl named Jenny help me transition to the 6 version. Great, smooth experience. She set me up with an affordable plan too. Will def return for future mobile needs. Tip - avoid the obnoxious creep named Tony. Say you'll wait to get Jenny's help. read more

I been coming here for alittle more then 3 years now, and so far this cell phone store is the best! Jenny is very helpful to all her customers. I can't thank her enough for always helping me out with my phone bills and etc. Great phones! Great price! The best in sgv!!!! Thanks so much Jenny. read more

So glad I found this spot rather than waiting around at the T-Mobile retail store just blocks away. Such a great experience and smooth transition from porting over my Verizon line to T-mobile. Jenny was very professional, sharp, and helpful. I was a bit hesitant after reading reviews about Tony, however, he was actually very friendly and knowledgeable. He greeted me with a smile and suckered me into purchasing a tempered glass + phone case combo(natural salesman). He also installed the tempered glass on my iPhone 7+ without any bubbles, which I was very happy about. I definitely will be referring all of my friends and family here! Thanks guys!! read more

Great customer service !!!! My family and I have been coming here for years to get our phones ! Jenny , has always done such a great job with her quick responses and quick ordering. I would definitely recommend this if anyone is looking for t-mobile services !! read more

Came here to switch my service to T-mobile and am so happy I did! The woman who helped me was named Jenny. She did everything for me! Took care of the rebate and made it all so easy. Definitely recommend this place!! read more

Tony is aggressive in selling any junk (accessories) that you don't need. He took money off your hand so fast that felt like the wind. Will not interact with any vendor has no business ethic. Jenny has knowledge on the phone operation, but she won't say anything. Hence, on the same page. read more

Switching providers/getting new phones can be such a headache, I'm really glad I found Wireless Central to help me with all my cellular needs. This is a small family owned phone store. The father and daughter are both really nice. Jenny (the daughter) is great. She will break everything down and explain all the details, and they do find routes to help you save. This is a great small business and I'd definitely recommend them to anyone. read more

My family and I have been going to Wireless Central for 12 years. They explain the breakdown of everything for you and make sure you get the best deals. We have recommended our friends and family to come here to get the best cellular plans. Wouldn't go anywhere else! read more

I had an incident with Tony Chung with the pricing. I contacted Jenny and she resolved it. Vanessa read more

I was very impressed at how efficient and patient wireless central was with me. I called in and was given great info on a new phone so I went in. Although they were extremely busy with other clients I waited for my turn. Once I spoke to Tony he showed me a couple phone options. He also showed me screen protectors and charging cables as a cell phone store should. They have many options and it's a one stop shop. I can see Tony is more old school and just wants to help the client at the end of the day, I can see why people wrote the bad reviews but comeon people it's a cell phone shop with hundreds of clients in and out. There prices are insanely good compared to other places. read more

went in today to upgrade one of the phones in my family line. as usual, was helped out thoroughly by Jenny. She's great! Took all the time to describe the different phones available that i was interested in and all their features. Jenny was also kind enough to check out the new tablet my mom purchased and fixed her up with a scratch guard (saved me a trip to the mall, thanks!) and to boot, Jenny even gave a recommendation for a dish at the restaurant my mom and i were going to afterward. Deep Fried Duck with Taro, SOOOO good. THANKS JENNY!! read more

Jenny was very helpful and got me and my entire family set up with a family plan. She was very fast and knowledgeable with me and helped us set up phones. She also made sure to meet my deadline to get my new phone. Make sure you ask for jenny when you go. read more

I brought my son's galaxy s3 in to have the glass repaired. He had dropped it pretty hard & the glass was badly damaged. There was also a deep crack by home screen button. Brought it in on a Tuesday and it was ready the next day. We didn't mind the wait at all. The phone looked brand new when we picked it up. AND the crack by home screen button was gone! By Friday (the same week) the glass had cracked again. When we noticed the crack the store was already closed so I called Jenny the following day. I explained to her what happened and she asked me to take it in so her tech could take a look at it. I wasn't able to drop it off until Monday. I called her Tuesday and she explained to me what happened (I didn't quite understand but it sounded legit). The tech was going to charge me but Jenny covered it! She explained that they were no longer going to just fix the glass on these phones but the LCD as well for a higher price. I think that is best so that they avoid the glass easily cracking. I picked up the phone Wednesday afternoon (this time it took a little longer but we were totally okay with that) & it looked great! I was very happy with the overall service. I will definitely bring our other phones here if we need repairs in the future. Oh and I read the previous reviews about her dad being rude and he wasn't bad at all. He was okay every time I called to speak to Jenny (and I called a number of times). read more

Wireless Central - Electronics Near Me - Rosemead, California

Only place I'll ever recommend anyone to go for anything wireless related.Jenny is super helpful!

Tony chich is a big fat liar Do not shop there ever He told me that I could cancel my internet On my smart phone after 4 months but every time I went there he tried to avoid for diff reasons. I had to pay a lot more for my phones than T Mobile. Biggest scam! on his own contract. read more

Tony hooked it up. We switch from ATT to T-mobile without us doing anything. Just one simple signature. He was extremely helpful, and polite. This business earn their money through reference, not commission base. He'll get you the best deal possible. read more

OK, I originally wrote this super long review which was seriously a novel - Super detailed, witty and fun if I do say so myself ha-ha! However, it didn't all fit so here's the gist... Jenny is super creative and not pushy and definitely got me the BEST deal in my situation after I called MANY places to replace a phone I lost after only having for 2 months and I didn't get the insurance. I decided to get my dad a phone here too since she hooked it up however I had to return my dad's phone cause he didn't like it after two weeks. She made the process pain-free even though I think she lost her commission on that deal. Well, nice business move cause I'm loyal now and spreading the word! read more

One of the most honest wireless dealer in the San Gabriel Valley! I get first dibs on all the chung sisters from the oldest to youngest starting from Jenny. Great service, quick returns, and best investment on your new smart phone. read more

I am overall satisfied with my phone upgrade done at Wireless Central. They offered the best deal and delivered what they promised. I paid a lot less than what I would have to pay at AT&T store. No upgrade fee, reduced sales tax, free unlimited text service and a nice rebate. Highly recommended! read more

I always get the best deal for my wireless needs. Jenny will give the best advice that will cost you less than other places.