I quite literally point everyone I know having system issues to Alice. I have been a customer since 2016/2017, back when I was a desperate college student with a completely blown out external drive right before my final thesis was due. I was referred to them by a previous employee who had since left to work independently. He could not have spoken higher about them. They not only recovered ALL of my data but helped transfer it to a new drive and were patient and kind the whole way. I've been a repeat customer since I seemingly have terrible luck with my devices... From water damage to data recovery, parts failure, etc- these guys know what they're doing and are so honest and patient. Great customer service from intelligent people who just want to help. read more

Fast and efficient! Responsive customer service. Resolved our issue the same day. We will go back in the future if we have any further problems. read more

I have been going to them for over 17 years, and they never let me down. They have very reasonable prices and short wait times. All the guys are super smart, and they try to save me money when possible. I never go anywhere else. read more

Very nice company. Went to have a hard drive destroyed and they were very helpful. Will definitely return for other computer related projects. read more

I've been in computer repair and support for 35 years and I would like to relate the superb experience given to us yesterday with Alice Computerworks in San Marino, (they also have a Hacienda Heights location). They have always been personable, plainspoken, honest and expedient. We dealt with Jude yesterday, who offered us either a Main Logic Board (aka Motherboard) replacement (for a two year old laptop) or to move forward in to a newer computer, at a $200 difference. We elected to purchase the newer computer, (updated processors, faster buses, fresh battery, etc). It was 3PM and they had our data xferred and everything up and running perfectly in two hours. EXCELLENT! Thank you, Jude! read more

They fixed my problem immediately No waiting Everyone was very nice and easy to understand read more

They resolved the issue quickly, provided friendly service, and offered reasonable and professional pricing.

If my laptop were a patient, it was on life support when I brought it into Alice Computerworks. I was ready to hold a vigil for the RAM status, when suddenly the punch card gave me 3 instances of repair for one price! Not only was I able to come in about a laptop earlier this year (which they put into the best shape possible), but also in December at the end of the year for an entirely different laptop! They managed to help me do exactly what i needed from my laptop in terms of performance-- including the gaming which I swear I'll get better at one day. The whole team isn't just skilled; they're also really talkative and explain epic things in simple terms for me. Jude, Andrew, Jake!!! Wow! Plus, their prices? Way cheaper than my therapy bills would've been if I went without fixing my laptops! One price for a three hole punch card is an amazing deal. If your computer's acting up, don't panic--just take it to Alice Computerworks. They're basically the ER for your electronics, but with better wait times. It took them 10 minutes to do something that Geek Squad said would take weeks. read more

Alice Computerworks - Saved my laptop & my sanity! - IT Services & Computer Repair Near Me - San Marino, California

They were very helpful and speedy with fix my iMac! Highly recommend coming here for all your computer needs

I bought a new printer from Jude at Alice computer. HE IS AWESOME! I kept changing my mind about what printer I wanted, in fact he ordered two for me and I still changed it again. He was sooooo patient. If I were him I'd have had a fit but Jude was very calm. He went over and above. When it was time to pick it up he set it up so all I had to do was connect it to my wifi at home. My husband and I have used Alice Computer in the past for all our computer purchase, repair and printer needs. You'd be a fool not to make them your computer store of choice. They have EXCELLENT customer service. I doubt you would get that individual attention at a "big box " store. They are the best!!!! Thank you Jude! read more

I've used this place a bunch of times and they are simply fantastic. They deal with all sorts of computer problems and they sell computers as well. Go here is you need quick knowledgeable service read more

The real deal!! My old Sony laptop went black so I brought it to this store. Guy the rep was very understanding and ushered me to Jay superstar who saved the data in a record time and got the computer to work after disassembling it ; All fixed in a record time! The best place for repair ever: Will come back of course if needed! Thank you again Jay! read more

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The people at the counter help me he's a Taiwanese guy help us with a router pick out

Excellent place. I've been using them for 15 years. I trust them completely. They help my small business, it's like my own IT dept. I go there to buy my laptops for me, my business, and my kids. They stand by their products, service them as needed, troubleshoot and resolve issues. They helped me network my house, extenders, various printers, etc. I could do it, but they do it faster and better. They've also built custom computers for me. Better than Dell. read more

These guys are great! They quoted me $100 if they could replace my mousepad without replacing the casing around the keyboard, which has a crack in it, and said it would be $200 if they did have to replace it. Turns out it was just a repair instead of any replacement and they called me up when the computer was fixed and told me it was only $40 to fix it. Of course, I was delighted! I like the store and the service and I am happy to know about these guys. I will definitely return for any computer services I might need! read more

Referred here through a business partner and saw that their rating on Yelp was good. Jay was the one helping me. My iMac died after I installed the turbo tax software. Jay was able to figure out the issue and gave me a quote. Now my iMac runs smoother and faster than before. Price was reasonable and it was fixed the next day. They speak English, Mandarin and Cantonese. Would recommend this store. read more

I've got nothing but good things to say about the employees that work at Alice computer works. Took my PC components in Thursday morning to build me a gaming pc. Very friendly staff and super helpful from the get go. Jude greeted me as soon as I walked in, following the rest of the staff. They helped me grab all the pc components out of my car so I didn't need to make multiple trips. Left it with them and a few hours later I get a call saying my pc is ready to pick up. I wasn't even expecting it to be done the same day but it was! Went over to grab it and was met with professionalism and knowledge on the gaming pc. I'm extremely happy on the build, and have been using it quite a bit since I brought it home. Thank you guys at Alice Computerworks for the amazing service. You'll definitely be seeing me again for future pc needs! read more

I had my MacBook fixed here before and I was disappointed with the experience. They relaxed my mother drive (I think that's what it was called) but it was so problematic where the fan was constantly going off after they switched it out and they kept telling me not to worry. Researching I found out it is because they are not genuine apple parts and eventually a few months later my laptop again became faulty (mind you the laptop is only a year old during this time. They ended up changing another problem for me in the laptop where again the mouse was only working 75% of the time but by the time I brought it up to them they said it was past their window and I'd have to pay again even though I've paid multiple times in the past. I would suggest just bring in it to Apple to fix your laptops at least they will use genuine parts. Customer service was bad and not worth the headache and multiple trips in hopes to save some money where in the end you might end up spending more than what the laptop is worth. read more

Unreliable. We came here for a laptop hinge fix. The guy said it was going to cost $200 and we had to leave the laptop for 7-10 days; or pay in full first, we could bring the laptop home, but we had to come back once they are ready with the hinge. So we chose option number 1, we left the laptop for 7-10 days. 1-2 days before the 10 days was up, the guy called us and said that the hinge was a special order and we had to pay an extra $50. We said we agreed the job was $200...not $250, they can't just increase the price 1 day before pick up. So the guy agreed OK $200 but we had to wait for 1 month because they had to special order it from Taiwan. Omg. Didn't end up fixing here and was glad we didn't. Other place does it for maybe the same price but much faster. Done in 3 days instead of 10 days or ...1 month. read more

Alice Computerworks (ACW) installed eight outside security cameras and a network video recorder in my father's house nine years ago. The system was well-installed, with cables hidden in the attic, and has worked without interruption--even if my father never bothered to learn how to review historical video. Recently, the video quality of one of the cameras became degraded. I called ACW to learn my repair options and to learn how to set up the video recorder to see the video on an Android phone and a Windows PC. The right resource at ACW was busy, so I left my contact information. A couple hours later, Jude called me back. Jude was knowledgeable and pleasant, explaining how to see the video remotely. Jude explained that his policy was honest work: good service at a fair price. Jude scheduled Stanley to come by the house the next day to diagnose the camera issue. Stanley was smart and articulate, performed his diagnosis, and scheduled a time the following week to return with a replacement camera (having given me the options for replacing the camera). Jude communicated the (very reasonable) cost of the repair...9 years after original installation. Stanley returned as promised and installed a replacement camera which, not surprisingly, provides better video than the other cameras. I recommend ACW for all your security camera needs and am now considering upgrading the entire system in the next year. The world needs more businesses like ACW. read more

Very highly recommended. Great service. I rarely go into computer shops but this one is fair, honest and highly reputable. We came here off a local referral. read more

They fixed my partner's PC! Had to replace the motherboard due to bad electrical at our old apartment frying it. Price was fair. These guys were so nice love the customer service here. read more

Alice Computerworks - Custom PC they fixed - IT Services & Computer Repair Near Me - San Marino, California

I wanted to upgrade my PC, but didn't want to build it myself this time. I generated a parts list and brought to to Alice Computerworks. They were open to matching the prices I found online for the parts plus another $250 for building and testing. I find this pricing to be very reasonable. Next week my PC was ready for pick up. Jude walked me through the build, including showing off their cable management and relevant software for AIO, lighting, etc. Everything looked great. I have been using my new PC for a couple of weeks now and haven't had any issues. Derek was welcoming and Jude was detailed and honest about the computer build process. If you want a gaming PC and don't know how or don't want to build one, Alice Computerworks is a great option. read more

What a phenomenal service to the community! The technicians and managers at Alice Computerworks provide professional and honest feedback to guide computer repairs and purchases. As an educator, the manager honored Apple's education discount program and Jay made sure my device was ready to use! I have been buying Apple products for over 2 decades at Apple stores and I assert with confidence that Alice Computerworks has comprehensive and outstanding customers service. read more

Awesome spot for computer repairs. They even helped me build a gaming computer! Fast and friendly, what more could you ask for? :)

They are thee best!!!! Jay you're awesome! Professional Service all around and courteous! Have gone here a few times from locking myself out to recovery of data for my laptop. Thank you!!! read more

Alice Computerworks is my "go to" computer repair and troubleshooting shop. Jay is thorough and competent in assessing your computer's health. Repairs are completed timely and at a very reasonable price. I'm so glad we found such good partners for our small business. read more

My girlfriend's Lenovo work laptop was beginning to sound like a tiny buzzsaw so we began making a round of phone calls. We stumbled on ALICE'S after one of their competitors, who was going to be out of the office for 2 weeks, highly suggested we go to Alice's in San Marino. Alice's installed a new fan but warned us that the hard drive only had a few months' life left. We appreciated the advice (and the low cost of the fan replacement) and went on our way. (Oh, and they gave her a LOANER laptop for the weekend!) A few months later the laptop began running as slow as frozen molasses so we knew it was time for a new laptop. We went straight back to Alice's and purchased a new Asus. Nice machine. But it turned out that it didn't have enough gHz to run her virtual backgrounds on Zoom or Teams which she needs daily for work. So Alice's took that Asus back and for a couple hundred more we picked up a super nice LG i7 onto which they also tossed, for free, a few peripherals we needed. Every question that she's had on the computer, and every compatibility issue she's had with software, has been answered in detail by either Jude or Roy at Alice's. Alice's prices were pretty much just what you'd pay on Amazon but you get someone to set it up and answer any questions. Without that it probably would have gone back in the box and been returned to Jeff Bezos. read more

I bought something from them, it was defective, and they would not accept a return or replace the item.

What can I say about Alice Computerworks, well, all I can say is that I just had my third PC build with them. I LOVE the professionalism from these guys at the San Marino store. They always treat me with first class service, the guys know what the heck they are doing, and they are fast. I don't know what else to say. Their service is simply top notch and I am so glad to see that excellent customer service still exists these days. Great job Alice Computerworks! read more

Got a computer with an issue, or several issues? Bring it here. Did a printer fall on your laptop screen and pulverize it to glass dust- like me? Bring it here. Looking to purchase a new computer? Interested in a old school spinning hard drive, or a solid state hard drive? Bring yourself here! I think that you will be very pleased with this establishment! read more

I prefer to use Outlook, and from time to time, I am required to change my login password. As the last version of Outlook is 2010, there is an additional security password required. I couldn't figure out this last step ...but Alice Computers (San Marino) could. Without an appointment, I just took in my laptop, and with no waiting, a tech performed his magic...and I was out of there within 10 minutes. Works like new. What's not to like. er love? read more

I was having problems with my desktop computer that my more tech-minded friends couldn't figure out. What I couldn't figure out in three weeks they figured out in two days, and that's no exaggeration. The total cost came out lower than expected; they lowered the price of diagnosing the problem for me and included the price of the parts with the installation. I'm very happy with the results! read more

If you are having any type of computer problem, take your device to Alice Computerworks. My late model PC laptop crashed with an incredibly high potential of losing all my data. As a doctoral student, the thought of losing all my work & reaserch, besides personal files was all consuming and devastating. (Unfortunately, I had not given much thought to using cloud service for storing my data.) The staff was so helpful. Alex assured me they would give it their best to recover everything on my computer...a tall order! They were able to recover everything! When I arrived at the store, Jay educated me on the understanding external hard drives and got all my data transferred. He also showed me how to access my data from the external hard drive when using my new laptop. They were patient with me and helped me avert a complete disaster. If you need PC service, take your computer to Alice Computerworks. You will be glad you did! I highly recommend them. I thank God for their expertise. read more

Got an iMac fixed here. Friendly knowledgeable people, honest and reasonably priced. Recommended

Alice Computers is a superior computer repair and custom build shop. Why? They have expertise, won't try and rip you off, are friendly and reliable. We've had purchased a couple of computers from them as well have had laptops repaired. I like that the shop is clean, the workers are attentive, and they stand behind their work. For our family and business, this is our "go to" computer place. It's totally top notch in every respect. 100% recommend and an easy 5 Stars. read more

Recommended, did what they said they would do. Nothing bad to say. They fixed my asus computer in record time.

Very reliable, very helpful, and in my mind, definitely worth your time! I was referred here by the nearby Alhambra Computer Services (who was occupied with family business) regarding my longtime PC suddenly BSODing one night. The folks there were able to identify what went wrong, communicate it clearly, help me figure out my options, and took care of it very efficiently. The whole process felt like a breeze, and the technicians there are very easygoing personality-wise, it's a very chill place. Only took a day to replace my fried SSD card and relaunch my OS (and also save a backup of my recovered data). They were also really patient the following day after I picked it up, as I ended up needing to bring it back in a couple of times due to random complexities of my own custom build. Was kind of embarrassing on my part, but they're all very professional haha. Prices were also very fair, for both data transfer/installation and some new hardware. If you're looking for any computer repairs, I say this is a very trustworthy, good place. read more

my macbook pro had a shattered screen and they fixed it cheaper than anywhere else. they also lent me a similar mac because it unexpectedly took longer. greatest repair place. they're extremely nice too. read more

Very helpful, professional and honest. They provided me with a computer part and made the process very seamless. I liked that they did not try to upsell me. I would definitely return and highly recommend everyone to go to Alice Computerworks for any computer needs. Thank you Alice Computerworks! read more