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Alice Computerworks

4.6 (178 reviews)
Open 9:30 am - 6:30 pm

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Saved my laptop & my sanity!
Liteaux A.

If my laptop were a patient, it was on life support when I brought it into Alice Computerworks. I was ready to hold a vigil for the RAM status, when suddenly the punch card gave me 3 instances of repair for one price! Not only was I able to come in about a laptop earlier this year (which they put into the best shape possible), but also in December at the end of the year for an entirely different laptop! They managed to help me do exactly what i needed from my laptop in terms of performance-- including the gaming which I swear I'll get better at one day. The whole team isn't just skilled; they're also really talkative and explain epic things in simple terms for me. Jude, Andrew, Jake!!! Wow! Plus, their prices? Way cheaper than my therapy bills would've been if I went without fixing my laptops! One price for a three hole punch card is an amazing deal. If your computer's acting up, don't panic--just take it to Alice Computerworks. They're basically the ER for your electronics, but with better wait times. It took them 10 minutes to do something that Geek Squad said would take weeks.

Namir K.

The real deal!! My old Sony laptop went black so I brought it to this store. Guy the rep was very understanding and ushered me to Jay superstar who saved the data in a record time and got the computer to work after disassembling it ; All fixed in a record time! The best place for repair ever: Will come back of course if needed! Thank you again Jay!

Custom PC they fixed

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5 months ago

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2 months ago

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3 months ago

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3 months ago

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2 months ago

They resolved the issue quickly, provided friendly service, and offered reasonable and professional pricing.

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2 years ago

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11 months ago

They were very helpful and speedy with fix my iMac! Highly recommend coming here for all your computer needs

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1 year ago

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9 months ago

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9 months ago

The people at the counter help me he's a Taiwanese guy help us with a router pick out

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9 months ago

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1 year ago

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4 years ago

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2 years ago

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2 years ago

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1 year ago

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5 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

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3 years ago

Awesome spot for computer repairs. They even helped me build a gaming computer! Fast and friendly, what more could you ask for? :)

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2 years ago

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2 years ago

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5 years ago

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3 years ago

I bought something from them, it was defective, and they would not accept a return or replace the item.

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3 years ago

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3 years ago

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6 years ago

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4 years ago

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3 years ago

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5 years ago

Got an iMac fixed here. Friendly knowledgeable people, honest and reasonably priced. Recommended

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6 years ago

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5 years ago

Recommended, did what they said they would do. Nothing bad to say. They fixed my asus computer in record time.

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3 years ago

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3 years ago

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5 years ago

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5 years ago

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8 years ago

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Review Highlights - Alice Computerworks

ANYWAYS, Alice and their staff, I tink his name was Kevin, have gone above and beyond light years in trying to help me.

Mentioned in 15 reviews

Read more highlights

Di-No Computers

Di-No Computers

4.4
(417 reviews)
$$

I spilled soda all over my Mac keyboard and trackpad, and I was totally freaking out. Other repair…read morestores I called said there would be a several day wait, since they were busy Without an appointment, I walked in and spoke with Lian at the front desk. She was incredibly kind and took the time to explain the entire process to me. Since I arrived close to closing time and didn't have an appointment, she let me know they would run diagnostics on my laptop the following day. There's an $89 diagnostic fee, and if repairs are needed, part of the $89 fee can be used towards the cost, which felt reasonable. The next day, Martin called to let me know there was no damage and that he had cleaned the affected keys. He explained that my laptop passed all tests, but the battery was consumed. When I wasn't sure what that meant, he patiently explained and advised that since the battery wasn't swelling and the computer was still performing well, there was no need to replace it unless I noticed issues. I really appreciated that he took the time to explain everything and didn't try to upsell me. I was able to pick up my laptop later that same day which was less than 24 hours after dropping it off. I highly recommend Di-No for honest and fast service!

I previously had a great Mac repair experience at this mostly Apple-focused store, so when my…read morechild's gaming laptop failed, I brought it to the Microsoft counter at the back of the store. I paid the $89 diagnostic fee and understood that it would be applied toward the repair cost if I moved forward with the repair. That policy is completely reasonable. After diagnosing the issue as a failed motherboard, however, I was told they could not obtain the necessary Asus part and therefore could not perform the repair. I later learned that an authorized repair provider could obtain the part and complete the repair. My frustration is not that they charged for diagnostic time. My frustration is that no one mentioned before taking my money that they might not be able to source Asus parts or complete the repair. Had I known that, I would have taken the computer directly to an authorized repair provider. The laptop is currently being repaired by Geek Squad. I intentionally support small local businesses, and Di-No is close to my home, so it seemed like a win-win. Unfortunately, that wasn't the case. When I asked whether a refund was possible given that the repair could not be performed, I was told no. Consumers should know there is a possibility they may pay for a diagnosis, only to discover that the shop cannot complete the repair and that they will need to start over elsewhere.

Apple Pasadena

Apple Pasadena

2.8
(1.3k reviews)
$$$

This is my third visit here, to finally bring my iPhone 17 Pro home…read more It's a few stores from Poke Salad Bar and right next to J.Crew. Parking: there is a parking structure on S. De Lacey Ave. Only $1 for the first two hours and $2 every hour after. That is a steal! I had no idea about it until this visit. All this time I had been parking farther away for a lot more, $10! SMH! Now, the mishap I mentioned in a prior review: my brand new phone had a black screen. I got it just last month and barely used it. I would use it for calls and texts, but for browsing the web or being on apps, I would be on my laptop or my iPhone 16. I did nothing to it. I simply woke up to a black screen. At first I thought it needed a charge, but I heard my alarm going off, phone calls coming in, text notifications beeping, yet I had no clue what happened. The phone was alive inside a dead screen. I ran the whole routine: connected it to my MacBook, charged it with the Apple charger in the outlet, even the quick press and release of the up and down buttons on the left and the 30-second hold on the right one, repeated numerous times. Nothing worked. Before Apple, I went to one of the T-Mobile stores. They took one look and sent me away to Apple. The staff at this Apple Store were very helpful. On my first day, the guys and Lana were really cool and attentive. I left the phone with Lana for two hours, and when I came back she informed me they had tried replacing the screen, but now they had to replace the logic board. So I had to come back another day. My second time, a female staff member checked me in, and Joel asked a few questions to prepare my phone for repair. That visit went smoothly too. Third time was the charm, right? For my phone, yes. For the service, not quite. The people who checked me in were quick and friendly. Then, while I sat at the end table waiting to grab my phone, JOSE came out and basically interrogated me. He came up and asked, "What happened to your phone?" I said, "I had a black screen." He pressed for more details, so I gave them, then asked, "It's fixed, right?" He said, "Yeah, it's fixed, but usually when you hear the ringtone, they shouldn't have changed the logic board." In my head: every situation is different, and that is not my department. Why come at me? Go ask whoever did it. For the record, I was told on my first visit that they replaced the screen only, but it did not work. Then again, why is it his business? I had already explained everything to Lana, and the device was already fixed. Just give me the damn phone, and call it a night. But no, he had to be a bully. Now everyone gets to read about it on Yelp. Anyway, I got my phone back and still needed my number switched back to the eSIM on the iPhone 17 from my iPhone 16. He asked me if I knew my PIN for the number transfer, and before I even answered, he said, "You don't?" I said I do. I am inferring, but from his behavioral patterns, if I said no, he would say, "Oh, you would need your PIN," and send me away. Jose then told me, "Okay, I can transfer your number only, but it's 8:01 PM, and we closed at 8:00 PM so you can go home and transfer the data." They were closing. It was 8:01 PM, but there were a lot of other customers inside, and people were still being helped by other staff. Plus, if he had not wasted his time coming out to interrogate me, we would have been done already. He did something to the phone and said the number was transferred. He asked me to type the code from his iPad into my iPhone. He never asked for my T-Mobile PIN, so it was not needed. Then told me I could sit and wait for it to load up, but reminded me again that it was 8:01 PM, said I should be fine, and not to wait. Then he took off. He rushed me out, so I rushed myself out too. Only to find out the phone was still trying to load all the data over, and because I had left the Apple Store, there was no WiFi. I ended up not being able to use the phone. I could not make calls or texts, or use the GPS. I ended up had to head straight home to get my phone up and running before I could go anywhere else. When I got home, it took me a good 30 minutes to get everything up and running. For future reference, Jose, the phone cannot be up and running until all the data is transferred over. And without an active line, it needs WiFi and an iCloud sign-in to do that. My number had supposedly just moved from the 16 to the 17, yet when I left the store, the 17 was still stuck loading the transfer, the 16 no longer had the line, and with no WiFi outside, I could not do a thing on either phone. I really wanted to give Jose a 1 STAR rating, but everyone else was so helpful and attentive, I cannot ruin it for them. Minus one star for Jose. Please do not "help" me when I come back. Thank you kindly! To everyone else, thank you for the exceptional service.

This review is for the Apple Pasadena Genius Bar, their supervisors, and their manager…read more My HomePod 2nd generation began playing/pausing music, pausing media, and acting on its own accord. While my HomePod was no longer under standard warranty, I took it to the Genius Bar hoping for an answer. They couldn't reproduce the problem. That is completely understandable. What is not understandable is that they returned my HomePod to me, damaged; I can no longer pair with the HomePod. I spent almost an hour on the phone with Apple Support. They advised me to bring it back to the store where it was damaged. Apple Pasadena offered me 10% off the retail price of a new HomePod... The manager did not want to speak with me. So I left. I wrote emails, now they're not responding. A solvable problem has snowballed into an almost 2-month session of (mostly me) emailing with someone I can only assume is not the manager. This has left a terrible taste in my mouth, and if I decide to continue to purchasing Apple products, it will not be from Apple Pasadena.

Unitek Computer Stores

Unitek Computer Stores

4.1
(45 reviews)

First off, NEVER GIVE YOUR LAPTOP PASSWORD TO ANYONE! The actual Apple store would NEVER need this…read moreinfo from you, therefore neither should other "authorized store" I know they're listed as an Apple approved business, but they really shouldn't for various reasons. Background story, my laptop screen stopped working. I have a 13-inch, 2016 MacBook Pro, 2 thunderbolt 3 ports and my display backlight stopped working. This has been listed on Apple's recall service program as of 1/15/2020. My AppleCare has terminated since it's been over 5 years, but on Apple's recall page it clearly states that all recall items have 3 years to get a free repair due to the recall if this is your issue, whichever is longer. Here are some red flags: 1. They told me I was wrong and that recalls don't have this policy, therefore my laptop wouldn't be covered. (Maybe I look like a young female who doesn't know anything, but I do. So I didn't fall for it). They offered to "look into it" if I gave them 7 days to see if I qualified or not -- I said sure. 2. After taking down all of my info they asked for my laptop password aka ACCESS TO EVERYTHING ON MY LAPTOP. Not ONCE does Apple EVERRRRRR ask you for your password to you laptop. DO NOT DO IT. This is how people's information, photos, everything gets leaked. They should be able to do everything without logging in. 3. I was told it would cost $120 for them to try and see what was wrong. Plus the $500ish fee to replace the parts. But $120 to maybe see what was wrong?? (also the family in front of me were not given a diagnostic fee, sooo I'm not sure what their laptop issue was but why is there this disprency). 4. Lastly they were just so rude to me from the moment I got there. When it was my turn to speak with them, they asked why I didn't make an appointment. To which, I let them know I had--it was 20 mins ago because the line was long. But the rudeness is something I can deal with but the others especially red flag #2...those are NOT ok. I digress. I ended up speaking with Apple Support online, asked to mail my laptop to them to have it looked at. They shipped me a box, I sent them my laptop WITHOUT having to give them any passwords, they fixed my recalled laptop for FREE, and I got my laptop back all in less than 7 days. Please be careful with your things.

My screen cracked and unfortunately if you live in LA, most if not all of the Apple Genius Bars are…read moreclosed. I resorted to getting quotes from every repair shop out there and I was quoted nearly 2x from Unitek. Some places didn't even have the screen in stock. So of course, I came here and it is a verified Apple Retailer so that game me more comfort. 10 days later, screen is good as new. The only negative is that I called to ask what time they closed so I can pick up my device. I was given a 530pm time so I get there at 515pm and to my surprised they closed at 5pm. Luckily, I waited and waited and someone let me in.

Alice Computerworks - itservices - Updated July 2026

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