I would not trust this place to repair anything.
I rarely ever write reviews.
I brought in my MacBook after it suddenly died with a noticeable burning smell. I specifically told them there was an electrical burning odor because I was concerned it was more than just a screen issue. I was assured that replacing the display would fix the problem, so they ordered the part and proceeded with the repair.
After waiting for the part to arrive, they then told me the new screen didn't fix anything and that the logic board was actually damaged. In other words, after confidently telling me what the problem was, they ended up confirming what I had been worried about from the beginning.
To make matters worse, they refunded the screen repair but still charged me a very expensive diagnostic fee...even though the diagnosis they gave me was wrong. Paying a premium diagnostic fee for an incorrect diagnosis is hard to justify.
Unfortunately, the experience got even worse when I picked up my laptop. The customer service was incredibly poor. About 35 minutes after I left, they called to tell me they had forgotten to give me my charger.
This happened on a Friday around 5:15 PM. They closed at 6:30 PM and were closed all weekend. I needed that charger immediately because I had to work using the laptop with an external monitor, which only works while plugged in. I explained the situation and even suggested they send it to me with an Uber Courier so I could keep working.
Their response? "There's nothing we can do. We can hold it until Monday."
No apology. No effort to make it right. No reimbursement. No ownership of their mistake.
Because of their negligence, I had to scramble to find someone else to drive across town before they closed just to pick up the charger they forgot to give me.
Mistakes happen. What matters is how a business responds when they make them. In my experience, this shop took no responsibility, showed no urgency, and offered terrible customer service from start to finish.
I won't be returning, and I cannot recommend trusting them with an expensive device. read more