Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

This is where I've had all my phones, and finally my first nontard phone (Galaxy S4) Yay. But…read moreseriously, I'm just happy it's not an iPhone. Ugh. So, T-Mobile undeniably has some really retarded things and operations, but the manager of this branch does her best to make this a simple and painless process. If you have any questions or problems, she'll try to help you solve it. I've had multiple problems from things like phone defects (thanks, Samsung, so reliable), to random glitches with texting and internet service, and a few minor things like turning off wifi calling and screen rotation. Most of the time I'm here, it's simply because of something wrong with the phone/service, and she's been very helpful every time. The only real reason this place gets docked a star is simply because of how retarded T-Mobile can be with their operations, especially with the roundabout delivery of the Galaxy S4, as if it's too dangerous to deliver it directly and have us pick it up there. I mean, seriously, we have to go there anyway for a new SIM card. I don't even think people know this place exists, unless they're contracted here, 'cause nobody really pays attention to anything on this corner or section of Main St. for that matter. Seriously, T-Mobile would lose a lot of customers if they didn't have people like her working everyday ironing out all of the issues. I never had any problems with my Motorola phones, but holy sheiza, when I got Samsung, let the problems roll. Fortunately my Galaxy S4 seems fine; I just needed a new SIM card.

Even though they were not able to help me resolve my issue. They thoroughly explained the problem…read moreand we about to provide an estimated cost to fix in the going market price. The staff was nice and honest! Thank you for helping me.

My mom's old iPhone 8 Plus was on its last legs -- the touchscreen would often stop responding, and…read moreshe had to restart the phone using the volume button just to get the screen working again. Suddenly, the volume button also stopped working, which meant she couldn't restart the phone at all when the screen froze. We were looking for a bare minimum solution, to have the old phone be functional long enough to transfer her data to a new phone. I called a few places looking for a simple, temporary fix, and luckily found this store. When I explained the situation, they offered to help with the data transfer instead of repairing the older phone. They temporarily installed a working screen on the old phone, let us complete the transfer, and then even swapped the cracked screen back afterward. They went above and beyond, no other store offered a similar solution besides repairing the old phone completely. I would absolutely recommend this place!

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

Issue: S21 Ultra not charging, I tried different chargers and still was not working…read more I Fix For U diagnosed the problem and narrowed it down to charging port. He was able to replace the part on my Samsung Galaxy S21 Ultra and it works well. Thank you.

"No fix , No fee ,No hassles"…read more I paid for a screen replacement that did not work, and was hassled. I cracked my phone screen in December, and came here to get it fixed after reading all of the positive reviews. The initial correspondence was easy. I told Jon the type of phone I had, he quoted me $180 to fix it. It is important to know that when I asked how much it would costs, he said "$180". No other context was offered. I was happy with the price and let him fix it. Five minutes into getting my phone back, I noticed that my screen would glitch every time I opened certain app.s Then I noticed that the screen kept freezing, and I would have to restart my phone to get it to work. I immediately went back to Jon and told him about the issues, and he said he would fix it and get me a new screen within a few days. Once again, I picked up my "fixed" screen for the second time, only for it to have the same issues I was having before, just a little less frequently. Frustrated, I went back to Jon a third time and asked what was going on. He said I bought the "generic" version for $180 and that I could upgrade to a high quality option for more money that would not have these issues. I asked him why didn't he inform me of the different versions that were available when we first spoke, and he said that he assumed I wanted the cheapest version. I can only imagine that he made this assumption because I am a Black woman. It is absurd, insulting and bad business to assume what someone is willing to pay for when you are in a sales position. He then proceeded to tell me that all of the glitches, freezing and malfunctions were normal with the "generic" version, and that I would continue to experience these issues that were rendering my phone inoperable unless I upgraded to a higher quality version. Nothing of this information was offered when I initially returned the phone for issues. As a customer I don't understand why you would sell a product that you know does not work. My screen was "fixed" yet I wasn't able to use my phone for more than 5 minutes without if freezing, glitching or shutting down. This is not a fix. Furthermore, I was not initially given the option to buy a new screen that would actually work. I told him he was a scam artist and left. The 100-day warranty they offer is because they know that their products do not work and you will experience many issues. I would not recommend letting Jon fix your phone unless you plan to waste money on a phone that does not work.

Speedy, affordable phone glass screen fixed! Didn't even need to wait 10 min - will come backread more

在这家办理了Spectrum…read more的家庭网络，经过工作人员的介绍，顺带把两条电话线也一起转入Spectrum的网络，提前和工作人员约好，他们很贴心的安排人把转网需要的东西送到家里，断网时间短，重新激活网络，办理速度非常快，在手机转网的时候，遇到的问题，工作人员也都非常非常耐心的帮助解决，非常专业。 我在所有业务办理完成一个月之后才来评论，因为在完成所有的计划之后，下个月账单，他们也做到了所有承诺的优惠计划。 非常专业 ，非常nice！

4 stars I've come…read morehere sporadically over the years and the staff has always been kind. I wouldn't say their service is the fastest, especially when it's crowded and everyone is waiting for their turn to resolve bills, upgrade phones, or need other get phone-related assistance. But their service is consistent. Yesterday, my sim card, probably 8-10 yrs old, finally flickered it's last attempt at connecting to T-mobile and died. So, I had to replace it and the lady helping me was wonderful. The service was quick since I was the only one there. I'd recommend this location since they prioritize quality of service over speed. But, I'd also recommend bringing your patience if it's crowded.

If incompetence were a sport, this T-Mobile location would be undefeated…read more My wife and I spent five days (Sunday through Thursday) calling multiple T-Mobile stores searching for a specific screen protector. This location was the only store within a massive radius claiming to have it. Great start, right? Wrong. Because the replacement required a manager on site, we did the responsible thing: we called every single day to ask if the manager was present. Each day, employees confidently gave us the manager's "scheduled hours." Before driving out, we also confirmed twice that the product was still in stock and that the manager was there. Spoiler alert: The manager was never there. Not once. Not even close. After four days of wasted time and false confirmations, we finally got the manager on the phone Thursday evening. Instead of clarity or accountability, we were greeted with a terrible attitude and zero customer service skills, and--without hesitation--were told that the product we had been calling about was never there in the first place. So let me get this straight: * Employees were repeatedly sent to give out fake schedules * Customers were misled daily * Inventory information was completely wrong * And the manager's solution was... attitude? Honestly, what kind of manager disappears for days while their staff fields the same frustrated calls over and over? Is he managing remotely via vibes? Carrier pigeon? This isn't just poor customer service--it's systemic mismanagement. If you enjoy playing phone tag, being lied to about inventory, and getting brushed off when you finally reach someone in charge, this is the place for you. Otherwise, save yourself the headache and go literally anywhere else.

The staff helped me all the way through! Clean store. I was able to get everything I needed . Thank…read moreyou

Always helpful, friendly, and efficient--great service every time! Highly recommend coming here.atread more

I Brought my iPhone 13 here after it wouldn't turn on after charging. I went online and did all…read morethe things Google said to do.. I tried the forced restart , plugging in to my computer , etc. after a couple hours of tinkering on my own I decided it was time to get some professional help. My old spot where I used to take my broken phones was no longer in business so I brought my Phone here. The tech who helped me , I think his name was Bobby, was super polite and professional .i had some parts from the motherboard burnt out and needed replaced. The estimate was reasonable enough and lucky for me they had the parts in store. My phone was ready in a couple hours and I was so relieved to have my phone again! Super glad I found this place they really seem to know what they're doing.

Bobby took care of me and my phone. Had my iPhone 14 Pro with a shattered back glass. He made sure…read moreI was taken care of promptly. He is a true professional and a master of his craft. Would recommend anyone come to get their iPhone repaired. Thanks again Bobby!

This is a long overdue review as i have been coming to this store for years. What can I say eh? I…read morecan be quite lazy. 1. The place is clean and very organized. Not like some stores where merchandise are disorganized displayed. 2. Awesome customer service. I am most grateful that even when they have customers waiting for help, the sales person/store manager/store techs are still patient and answer questions and help the existing customer(s). They do not just "move on". Definitely the store of my choice.

Amazing customer service! The team here goes above and beyond to put the costumer first. I would…read morelike personally thank Edwardo for being so helpful and showing a very good face for T-mobile.

Hi Yelpies, I found…read morethis place after I accidentally cracked my screen when I replacing a laptop case lol. I didn't have Apple care since I bought the laptop from someone. Apparently , Apple will charge around $500 or more based on the damage for screen repairs. I was considering buying a new laptop but I love this one. This place has a small parking lot but there is plenty of street parking. I was given the quote of $300 for the repair. Since, I went on a Saturday I picked up my laptop on Monday since the screen had to be ordered. My laptop is now in perfect condition after the screen repair. The screen is a bit darker than the original so brightness might change. The staff was friendly & open to questions.

Jason was helpful from the start. Answered questions, over the phone at 5pm on a Friday, and set…read moreup next-day service to add screen protectors to 2 phones. He was ready when we entered the shop and 15 minutes later, both phones were done. Excellent pricing. Free street parking.