Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

This is where I've had all my phones, and finally my first nontard phone (Galaxy S4) Yay. But…read moreseriously, I'm just happy it's not an iPhone. Ugh. So, T-Mobile undeniably has some really retarded things and operations, but the manager of this branch does her best to make this a simple and painless process. If you have any questions or problems, she'll try to help you solve it. I've had multiple problems from things like phone defects (thanks, Samsung, so reliable), to random glitches with texting and internet service, and a few minor things like turning off wifi calling and screen rotation. Most of the time I'm here, it's simply because of something wrong with the phone/service, and she's been very helpful every time. The only real reason this place gets docked a star is simply because of how retarded T-Mobile can be with their operations, especially with the roundabout delivery of the Galaxy S4, as if it's too dangerous to deliver it directly and have us pick it up there. I mean, seriously, we have to go there anyway for a new SIM card. I don't even think people know this place exists, unless they're contracted here, 'cause nobody really pays attention to anything on this corner or section of Main St. for that matter. Seriously, T-Mobile would lose a lot of customers if they didn't have people like her working everyday ironing out all of the issues. I never had any problems with my Motorola phones, but holy sheiza, when I got Samsung, let the problems roll. Fortunately my Galaxy S4 seems fine; I just needed a new SIM card.

Even though they were not able to help me resolve my issue. They thoroughly explained the problem…read moreand we about to provide an estimated cost to fix in the going market price. The staff was nice and honest! Thank you for helping me.

My mom's old iPhone 8 Plus was on its last legs -- the touchscreen would often stop responding, and…read moreshe had to restart the phone using the volume button just to get the screen working again. Suddenly, the volume button also stopped working, which meant she couldn't restart the phone at all when the screen froze. We were looking for a bare minimum solution, to have the old phone be functional long enough to transfer her data to a new phone. I called a few places looking for a simple, temporary fix, and luckily found this store. When I explained the situation, they offered to help with the data transfer instead of repairing the older phone. They temporarily installed a working screen on the old phone, let us complete the transfer, and then even swapped the cracked screen back afterward. They went above and beyond, no other store offered a similar solution besides repairing the old phone completely. I would absolutely recommend this place!

I have been coming here for many years whenever I need to get a new phone or change phone and…read moreinternet service. Only downside is the small parking lot. I always get good service here from Tony and Jenny. I don't know how Tony does it, but handling both phone and customers is tough! He knows his stuff and was very helpful, but had to do a lot of overtime to get my phone and internet issues.

I would highly recommend this TMobile retail store becaus Jenny is an expert in different phones…read moreand plans. I feel She always have her customers's best interest at heart. She's honest and Upfront about your phone issues so you don't get misled. I will always check with her before paying unnecessary money elsewhere.

This repair shop is incredibly professional and trustworthy! I brought my iPhone in for a charging…read moreport failure, and the technician diagnosed the issue right away without any hidden fees. He walked me through every repair step clearly, answered all my tech questions patiently, and finished fixing my phone super fast while I waited. The workmanship is flawless--my phone works like brand new, no loose parts, no screen glitches, everything fits perfectly. The pricing is transparent and way more reasonable than official Apple stores. They even double-checked all functions after repair to make sure nothing was wrong. I really appreciate their honest, skilled service. No upselling unnecessary parts, no sloppy repairs. I will absolutely come back for all my phone, tablet and laptop fixes, and I highly recommend this shop to anyone with broken electronics!

10/10 for this repair shop! My iPhone 16 Plus suddenly…read morestopped charging a while ago. I tried multiple official chargers and cables, but nothing worked, and the phone would get scorching hot once plugged in. I thought I'd have to replace the entire mainboard which would cost a fortune. I came here on a whim, and they gave me full diagnostic check for free. The tech explained clearly that the charging IC on the logic board was broken, walked me through every repair plan and upfront pricing with zero hidden charges. They finished the repair the same day so I could pick my phone up quickly. Now my phone charges flawlessly without overheating, and all my work data is fully preserved with zero loss. The staff are incredibly honest, skilled and patient with customers. This will be my go-to spot for all device repairs, I've already recommended it to all my friends!

Speedy, affordable phone glass screen fixed! Didn't even need to wait 10 min - will come backread more

在这家办理了Spectrum…read more的家庭网络，经过工作人员的介绍，顺带把两条电话线也一起转入Spectrum的网络，提前和工作人员约好，他们很贴心的安排人把转网需要的东西送到家里，断网时间短，重新激活网络，办理速度非常快，在手机转网的时候，遇到的问题，工作人员也都非常非常耐心的帮助解决，非常专业。 我在所有业务办理完成一个月之后才来评论，因为在完成所有的计划之后，下个月账单，他们也做到了所有承诺的优惠计划。 非常专业 ，非常nice！

Great help and service they answered all my questions and helped me pick out a good planread more

Came in without expecting much but got new phones, new plans, a great deal, and great service…read more We walked in an hour before closing (I know it's every employees dread) but the team was quick and got our phones traded. Knowledgeable and helpful!

The staff helped me all the way through! Clean store. I was able to get everything I needed . Thank…read moreyou

Charged $70 for a $20 Activation Fee！…read more Iwas charged $70 in cash to activate 2 T-Mobile lines and was told cash was the only payment option. This year, another T-Mobile store charged me only $20 total for the same service. After checking my bill statement, I realized I was also charged only $20 last year by T-Mobile, meaning this store kept an extra $50 in cash. If you're asked to pay a high cash-only activation fee, verify it before paying. I felt misled and will not return. Avoid this location.

I Brought my iPhone 13 here after it wouldn't turn on after charging. I went online and did all…read morethe things Google said to do.. I tried the forced restart , plugging in to my computer , etc. after a couple hours of tinkering on my own I decided it was time to get some professional help. My old spot where I used to take my broken phones was no longer in business so I brought my Phone here. The tech who helped me , I think his name was Bobby, was super polite and professional .i had some parts from the motherboard burnt out and needed replaced. The estimate was reasonable enough and lucky for me they had the parts in store. My phone was ready in a couple hours and I was so relieved to have my phone again! Super glad I found this place they really seem to know what they're doing.

Bobby took care of me and my phone. Had my iPhone 14 Pro with a shattered back glass. He made sure…read moreI was taken care of promptly. He is a true professional and a master of his craft. Would recommend anyone come to get their iPhone repaired. Thanks again Bobby!

Amazing customer service! The team here goes above and beyond to put the costumer first. I would…read morelike personally thank Edwardo for being so helpful and showing a very good face for T-mobile.

This is a long overdue review as i have been coming to this store for years. What can I say eh? I…read morecan be quite lazy. 1. The place is clean and very organized. Not like some stores where merchandise are disorganized displayed. 2. Awesome customer service. I am most grateful that even when they have customers waiting for help, the sales person/store manager/store techs are still patient and answer questions and help the existing customer(s). They do not just "move on". Definitely the store of my choice.

this a great place they're fast friendly and affordable amazing service would recommend!!!read more

Excellent price and quick same day service! They saved us $480 on a trade-in by replacing our…read morescreen. Thanks so much.