Excellent customer service! The team went above and beyond to help me with both my iPhone and my…read morebrother's iPhone. They were knowledgeable, patient, and took the time to answer all of our questions. The entire process was smooth, professional, and stress-free. It's hard to find customer service this good these days, and I truly appreciate the help we received. I highly recommend this store to anyone looking for friendly, reliable, and outstanding service. Thank you for taking such great care of us!

My mom and I upgraded our phones and had a great experience with Lafay. He made everything was…read moresuper seamless and made sure we got all the best upgrade offers to optimize savings. He made sure to explain everything thorougly and answered any questions we had. I used to do upgrades online but had a much better experience coming in-person. Definitely will be back.

Based on the comments and my own experience, seems like there are 3 kinds of Verizon stores…read more Corporate (located in ktown), regular (this location) and franchise (Alhambra - which would get a one star from me because the girl there messed up the info on my account, claimed she had to create another account and oddly, took my card to the back and coincidentally I started getting additional fake charges on it). But the gentleman here (stocky guy with short hair) who seems to be there all the time by himself, always holds it down, is professional but friendly. Sorry I don't know that guy's name but he alone deserves the 5 star.

I have to give Omar Ortiz (I hope I got his name right) a shoutout for being so patient, helpful…read moreand knowledgeable. He demonstrated excellent customer service!

Sami was kind considerate and helpful. Thank you Sami for assisting. We look forward to sharing our…read morepositive experience with others. Thank you again!

The worst. I took off screen because it was cracked so bad it would recognize me. Went to store…read morethey said I need to go online. Went online and couldn't register. They just want you to give up. This is a scam company

I extremely regret getting my iPhone here. They lost a year…read moreand half of my photos from the backup, customer service and sales experience felt like a they were trained to take advantage of you, and they charge an extra service fee compared to other Verizon stores. This location is part of the Verizon Victra company which operates separately from the Verizon stores. They have different customer service and sales standards as Verizon. I went to purchase a new iPhone here. After having a pleasant and informative experience at another Verizon verified store location, I decided to come here only because they had the iPhone with 512GB storage size in stock. I quickly realized customer service operated very differently here than the previous location I received help at. Later found out this location is a separately owned company named Verizon Victra. The sales people push you hard on extra add ons and are so blunt about it. They were not interested in doing any extra steps to insure you had a good experience there. In the previous store, the sales rep explained that backing up the device directly - from old iPhone to new iPhone- was the safest way to transfer all data and to check that everything is transferred over. At this Victra location they insisted that the iCloud was safer after I requested them 3 times to do a device to device direct transfer. So after their insistence i did the air loud transfer. They did not help or assist at all. They just told me I have to follow the prompts myself. They walked away and never came back until I went looking for them after the transfer seemed to be done. They didn't check to see if it was done, just went ahead and charged me the final fee, did not explain the services charged, didn't provide a receipt until I asked for it. I reviewed the receipt and saw there was an additional charge of $70 which I did not incur when I was at the previous Verizon location. I asked them what that was for and they answered that all the Victra company locations add their own service fees in addition to the Verizon service fees. After the transfer via iCloud I scrolled through my photos and it seemed to have everything there. I checked the most recent few months obviously and I checked how far back the photos went. I focused on checking off the start and end periods of the data and did not go through everything carefully enough. After a few weeks I realized a huge chunk of my photos and videos did not get transferred over and was not stored in iCloud. I lost a year and half of my photos- of my young kids photos. It broke my heart. I know I should have backed it up elsewhere, that's on me. But overall I felt so terribly with my experience in that store that I remember walking out feeling like I was taken advantage of. Please check the locations and make sure it's not a Verizon Victra store before walking in. It's not worth it!

If you need a new phone or upgrade, go to this Verizon on Vine and ask for Eddie! He somehow got me…read morea new phone, added a line, and made my bill cheaper than before. My new phone did end up having a random manufacturing glitch that caused it to overheat--totally out of the store's hands and nothing to do with their flawless service--so I went back. Larry immediately said they would take care of it, and then Eddie put in the work, called corporate support, and said whatever magic words were needed to fast-track everything.Picking up the new-new phone today! These guys are the best, 100% recommended!

There are plenty of cellphone stores around this location and I was immediately out of those stores…read morebecause of the poor energy, attitude, and service. Not here. I made contact with two employees, on different days: Ulises on 10/18/22 and Sara on 10/17/22, which was the main reason I came back on 10/18/22. I was blown away by their professionalism. I've had very few positive experiences when it comes to service so thank you Sara and Ulises for overdelivering. Also, I saw how Ulises treated other customers and he is customer-centric. Rather than automatically upselling clients, or just giving them what they thought they needed, he diligently probed and based on what the client needed he made excellent suggestions which resulted in a client taking his recommendation. With me, he was transparent with time frames and did offer different options if I was seeking different alternatives. What I respected, is once I understood and declined the offer, he wasn't "pushy" like other salespeople. This location has set a high standard for what customer service should be and I hope they continue to nurture it.

Great customer service! This store has great selection in phones and accessories. Ask for Ulises or…read moreMaria they are always so helpful.

I used to go to FedEx Office for self service printing until they switched copiers from Canon to…read moreKonica Minolta. The Konica Minolta copiers were a problem for me at FedEx Office because the alignment was off when I printed my Avery labels. Staples uses Xerox copiers which are similar to the Canon copiers that I used at FedEx Office. So I was relieved to find a replacement copier. After going to this Staples store a few times I started using other services, such as dropping off UPS and USPS packages. I also found it convenient to purchase a few items and found their customer service to be good too. They were helpful and attentive to what I needed.

It seems like the employees aren't having a great time at work. When I walked in, I noticed two…read morefemale employees at the front, and none of them greeted anyone. They looked quite unhappy. Also, the air isn't circulating well, making it hard to breathe. At checkout, the cashier didn't seem too happy either. She seemed annoyed throughout the transaction. I've been coming here for years, and this was definitely the worst experience I've had. Please give all the employees some training on good customer service?

I had two very different experiences at this store, first of all the parking lot is hard to get in…read moreand hard to find any available parking. So the first day me and my partner we back to the store twice, met Dennis's who's super nice but then when I actually event back to get the deal , This guy who does not pay attention to what I'm saying, , calls me rude, have me sign up with 2 email addresses , tells me Dennis's shouldn't gave me that deal .... Idk how he got this job or why these wireless companies hires stupid people like him

They were so friendly and patient explaining each plan and phones, making sure we got the best…read moredeals. I brought the rest of the family to change their services and everyone is so satisfied! Thanks to the staff!

Michelle and the gentleman who works at this store deserve bonuses! We needed to upgrade our phones…read moreto 5g, and they went above and beyond to help us. They were knowledgeable, kind, and patient. (We stayed with Boost because of them - after were ready to switch carriers due to an employee at the Vermont location literally walking away from us as we were asking for help.) Thank you!

Best Boost mobile store ever! I had such a great experience there today. The staff was very…read moreknowledgeable and super accommodating. They gave me a great promo deal plus screen saver and the case for free :) I couldn't be happier!