I had to call right before coming in to figure out exactly where this is located, not sure if there…read moreis a suite number ? I wasnt able to locate on yelp or google but its located 2nd floor right next to Macy's . I came on a saturday for a 6:15 pm appointment on February 21st and booked with Dr.Catherine. I was seen by Dr. Steven Lee instead. The visit was great.. Absolutely didn't have to wait a long time. It's been awhile since I last checked out my eyes. Dr. Lee took his time assessing the concerns and issues I had. It was very easy to talk to Dr.Lee . He was patient, I did not feel rushed at all. Compare to all the visits I have had with other locations, all the doctors would rush and I would be done being seen by a doctor within 10 mins while the wait with appointments would take 30 minutes. I highly recommend coming here, time is money. The full appointment took 50 minutes with less than 1 minute wait to be pre-test screening and assessed by a doctor.

Edited after Business response to include:…read more There was no misunderstanding. I showed up at 10:00 when the shop opened, ready for my 10:00 appointment. The Dr. didn't begin until almost 10:15. That's late. I was told before my exam that my frame size could be accommodated. It could not. No amount of "above and beyond" was needed or would have changed the bad information from the beginning. The shop can't accommodate wide frames. The business owner did offer a free pair of frames (that would not fit), by way of apology. I do not want free things, but thanks for the sentiment. Original post: Dr. Luo was 15 minutes late to her 1st appointment of the day with no apology or even mention. While waiting for my exam, I told the front desk that I needed large frames and asked which brands to look at. I was told that two brands in stock would accommodate me, and that they could order anything else. After the exam, it turns out they do not have a pair of frames that will fit me. They did encourage me many times to get a smaller pair with the hope that the springs would stretch enough. Would still be too small. Since that was certainly not going to be a viable option, I asked for copies of the written prescriptions for reading, computer, and distance, to be filled elsewhere, only to be told that I already had them, and that I misunderstood when Dr. Luo told me she would save distance scripts to their system and that they had printed them out in tandem to save paper. That's not a misunderstanding. That's a miscommunication. All around, poor place.

They took care of me and replaced a missing screw on my RatBan glasses no cost!! And didn't push…read moreme to buy anything! It was also quick

DO NOT BUY GLASSES FROM THIS LENSCRAFTERS LOCATION!!!…read more I had a very mixed experience here. The eye doctor, exam technician, and sales associate were all kind and professional during my visit. This review is not about them. This review is about what happened after I left and how my purchase was handled after I paid nearly $1,000 in full. I purchased prescription Prada eyeglasses and Ray-Ban sunglasses, and my total came out to over $950. For a purchase this expensive, I expected much better service and communication. I was told my glasses would be ready within two weeks, but the sales associate mentioned they usually arrive sooner, often within one week. This sounded perfect because I had a trip coming up in 12 days which was within the 7-14 days that was said. On day 10, I called to ask if my glasses were ready. I was told they had arrived at the lab and were waiting to be delivered to the store. On day 11, I was busy and unable to call myself, so my husband contacted the store for an update. He was told my glasses were ready for pickup, so he drove to the store. However, when he arrived, they only gave him my Prada glasses. My Ray-Ban sunglasses were missing, even though I had already paid for both pairs in full. The associate then explained that my sunglasses were somehow never properly ordered in the system and were considered "orphaned" glasses. That is completely unacceptable. How does a fully paid order only get half processed? I paid hundreds of dollars for these glasses, and somehow nobody noticed the mistake until WE called asking about the order ourselves. What made this even more frustrating was realizing that if we had never called, nobody would have informed us that my Prada glasses were delivered. Even after our calls, none of the associates noticed only one pair was delivered. We were the ones constantly checking on the status of my order instead of LensCrafters keeping us updated. It honestly felt like we were doing their job for them. When I asked why customers are not contacted right away when their glasses arrive, I was told the store waits 1-2 days before calling customers because they receive too many deliveries at once. I could not believe that answer. How is that acceptable? People rely on their glasses every single day. Some customers may be using broken glasses, taping old pairs together, or struggling to see while waiting for orders they already paid for. Meanwhile, LensCrafters lets completed orders sit there for days before even notifying customers. The explanation only made the situation worse. If the store is receiving that many orders, then customer communication should be a priority. Instead of focusing only on new sales, there should also be care and attention given to customers who already spent hundreds of dollars and are waiting for products they already paid for. By this point, I had completely lost confidence in this location. Instead of simply reordering my missing sunglasses and asking me to wait another 1-2 weeks because of THEIR mistake, I requested a refund instead. What upset me most was that no real effort was made to fix the situation or make up for the inconvenience. The only solution offered was to reorder the sunglasses (which should have already been done correctly in the first place). That is not compensation or customer service. That is just correcting a mistake that never should have happened. At the end of this experience, I felt extremely disappointed and disrespected as a customer. Spending almost $1,000 should come with better communication, better organization, and better care for customers. I would recommend this location only for the eye exam itself, because the medical staff was wonderful. But I strongly advise against purchasing glasses from this LensCrafters location.

Amazing, even thou the store open at 11 but she decided to open half an hour early for us, greet us…read morewith a smile and talking to us about our career. At the end it was a quick fix, even thou we wanting to pay for the service she decided not to take and offer no charge for the service. She was kindness and a really nice person, recommend this place.

Sharon is amazing!! I was needing some new glasses and Sharon made everything quick and simple. I…read moretexted her and asked if she could help me check my insurance coverage and she responded quickly with all the information I needed. I came in the day of and she explained to me my insurance coverage and took her time to pick out frames with me. She was very informative and friendly as well. Thank you so much Sharon!

Thank you to Helen for turning around a beautiful cheongsam for my wedding. I admit I came to Helen…read morea bit late in the game so there was a tight deadline getting my dress and the fitting but Helen made it happen. You call Helen to make an appointment. Then there you can browse her selection of designs, which she designs herself. If you give her enough time you can pick the fabric. Otherwise you'll have to settle for the fabrics that are more readily available. She'll take your measurements and then you set an appointment to try on your gown. Make sure to bring the shoes you plan to wear on your special occasion so she gets the length right. Then on your second trip, make sure you have your receipt number handy. Maybe take a picture of it as soon as she gives it to you on your first visit. Then she may make additional adjustments or not. Helen also has a lot of dresses available for rental as well. This is a very homey, small business shop so the fitting room is basically a big closet in the back. She is really nice, kinda reminds me of many friends' moms. She speaks limited English so if you have a particular vision and don't speak Mandarin, I'd bring a friend to help translate. My dress came out so well fitting and I got a lot of compliments on it. Hope to find another occasion to wear it again (and hope I can still fit it lol). It was around $300, not too bad! There is street parking in front and residential parking around.

Miss Helen works MAGIC when it comes to QiPao designs. I was looking around for a QiPao to wear to…read moremy graduation and stumbled upon Brocade Apparel after multiple failed attempts of finding a well fitting, generic QiPao in Chinatown. I am very glad that I decided to come to Brocade to see Helen. I did not have an appointment, but Helen took me in graciously. Which she did not have to since she does state on her website that appointment are REQUIRED. I clearly did not read it carefully enough at the time. I told her where some of my insecurities were and she explained that QiPaos look best on people who have some extra meat and fluff to them and she was able to point on what type of designs would help accentuate my natural curves. She rushed my order a bit as I did not know that QiPaos that are custom takes a minimum of 3-4 months to make. I had the basic QiPao design and Helen added the sleeves for me although there is normally an extra charge to add sleeves to QiPaos. Please DO NOT throw away your receipt since you have to text that to her the day before the fitting so she can track your dress. I had a initial fitting in mid November and I received my dress about 3 weeks after since I had gained some weight and the dress needed to be altered to go up a size. In the end it all worked out and I had my beautiful, pure silk QiPao just in time for my photoshoot. Everyone who saw me in the QiPao could not stop complimenting me on the day of my photoshoot and the day of my graduation. I had never felt more confident in clothing than putting on the QiPao. I am so grateful for this experience with Helen in designing a custom QiPao. Also, expect that basic QiPaos are a minimum of $500 and up. If you want embroidery, I was told that it will be a minimum of about $1,000+. Prices are due to change based on the economy of course. Helen also informed me that she can design other clothing besides QiPaos and I had even noticed some wedding dresses in her changing room. I will definitely go back to Helen when I get married to design another dress. She also informed me her busy season tends to be from Jan/Feb until end of August as that is when Lunar New Year and Wedding Season is, so expect a longer turn-around time during that period.

Ray made my experience a smoothe one, and I left with a pair of glasses since they had a great…read moredeal. It was easy and not to mention they have many pretty glasses to choose from! The staff was very welcoming as well !

first time visiting this store,, when i got there no one greeted me nothing!!!didnt get help at all…read morealmost there for 30 minutes and still no help mind you there was 3 employees and no one came up to me worst service ever i just left and stil no one helped me disgusting behavior never again

I've been coming to Ohana Eyecare and to see Dr. Kelly Lee for awhile now. Dr. Kelly (as I call…read moreher) is great and as I get older she takes the time to go over new things and suggestions regarding my changing eyesigtht needs. She's explains things easily so you can understand your eyecare issues (if any) and goals...Oh and never be afraid to ask what you may think is a stupid question......she's great at explaining too. The office staff is great and friendly and always helpful in anyway. Even with dummies like me who get my appointment time and dates messed up. If your looking for a great Eyecare experience head to Ohana Eyecare...Dr. Kelly Lee and her staff is the best!!

I recently had an eye appointment with Dr. Kelly Lee at Costco Monterey Park. The Costco is bit of…read morea zoo, so it's best to book an appointment in advance - however, I was very impressed with how quickly and efficiently Dr. Kelly was in meeting with patients who had scheduled an appointment as well as walk-ins. I was there for a follow-up appointment for contact lens fitting as well as for the new Dry Eye treatment using Low-Level Light Therapy. Felt like I was getting a facial spa treatment. I've noticed so far that my eyes are not as dry or scratchy feeling when wearing contacts. Additionally, she checked in with me regarding my new contact lens and also offered me another sample of contacts to try for a month so I can determine which new contact lens I can purchase. I highly recommend anyone struggling with dry eyes, astigmatism and in need of contacts to meet with Dr. Kelly Lee.

Rachelle and Jennifer offers outstanding and excellent customer service. Every time I go to an…read moreoptical, I feel like the opticians are being way too pushy with their sales. However, Rachelle and Jennifer are very understanding and helpful when it comes to my want and needs. Sears Optical has a wide selection of frames. They have a big selection of Ray Ban's as well. I came during friends and family because they offered an additional 10% off your entire purchase. This can be applied to in store specials as well! I got two pairs of glasses at a reasonable price! They even offer free adjustments! What a great deal! Not only are the opticians amazing, Dr. Nguyen is just as excellent! Her eye exams are the most affordable in Montebello area! For someone who doesn't have eye insurance, it is very important for me to find the best value and service. Dr. Nguyen is very helpful, friendly, and attentive!

Inhave been wearing glass for over 20 years and have tired different eye drs. I loved the service…read moreI received today. I have never received the service I got today.The dr there actually takes the time to explain to you in detail about your eye vision. For the past few years it's been super hard for me to get the correct contact lens. With this dr it seem to be prefect! I will be back with my kids. Prices are cheaper than lens crafter and there is no wait.

Price is good ... negotiable . Service - delivery was not…read moreflexible and the girl who answered somewhat answered rude .

The owner Christina was so helpful and pleasant. We were searching for hedges and had no idea what…read moreto buy. We looked at other nurseries and even looked at Home Depot & Lowe's. We found the Winter Gem Boxwood (WGB) at another nursery, but they only had a few and their condition was so-so. Called Christina asked her if she had them. They weren't at her location, but had a truckload of plants coming in the next day. And, lucky for us we were able to buy them the next day as she promised. Her worker Jose was also very patient, helpful and friendly. Great people, healthy plants/trees/succulents and very affordable prices, especially cause we're retired and on a fixed income. If we need to spruce up our garden more, we will definitely be going back to Carreon Nursery. Note: It's a hidden gem, located in the residential area of San Gabriel/Rosemead area.

There customer service was excellent and Maria was amazing . I recommend coming 2 this location.read more

Great Service And Awsome Crew Of Employees Lots Of Choices Huge Selection And Plenty Of Parkingread more