I've been to this America's Best twice this month and have had a great experience both times. First…read moreoff, booking is easy and they actually have good appointment availability, which is not always the case elsewhere . I also want to shout out Michael. During my first visit for an eye exam, he helped me pick out frames that fit my face shape. I really appreciated that he was honest about what worked and what didn't, instead of just trying to push the most expensive or fancy glasses on me. My second visit was a walk in after my glasses broke from an injury. Even without an appointment, Michael helped me out right away and got me sorted with a new pair quickly. Definitely recommend !

I just came here to say my sons and I had the best experience with Frankie. He was so patient with…read moremy son learning to put contacts in (and was a fellow contact wearer). My older son was hesitant to try a chain location (he was used to our regular optometrist but our insurance changed) but, nevertheless, we were glad we tried this location because of Frankie. He was very delightful and knowledgeable. He made everything so easy! Thanks again Frankie if you're reading this.

I only needed adjustments on my husband's and my eye glasses. Erik was the agent that had helped…read moreme. He listens patiently, extremely polite and explain to me what he would do for me. On his return, both pairs of eye glasses were perfectly adjusted, cleaned and return to me in excellent condition. Would definitely visit Costco again for my eye wear. Great service!

These people NEVER answer their phone. I called differnt time of day; different days. They seem to…read morejust refuse to answer their phone. You literally need to go there to find out anything (and most time its a happy surpirse cause your glasses are in. AND you could have have picked them up 2 days agao... The optical department at costco is cost effective and set up well. Its the people that work there whom hate their jobs and screws up everything. The manager of this costco location should be fired for such poor training to staff members.

I love MPO! I've been a loyal client of theirs for over 8 years and Dr. Lam and his team truly take…read morethe best care of me. The customer service, cleanliness, problem solving & attentiveness truly keeps me coming back each year. I needed an extra pair of contacts bc I was traveling before I had my next appointment with them and Dr.Lams team accommodated and also walked me through my new insurance when I came in to pick them up. I love my conversations with Dr. Lam. He always shares amazing MENTÅL vitaminz about life and also eye care and I appreciate that so much. He's a great human and super professional in walking me through all my eye care needs. Truly love this office so much! Thank you Dr. Lam for being the best and also hiring a team that represents you always in the best way possible!!!

My partner had an appointment today and we were helped right away. They gave us time to choose…read moreframes we like and after choosing the final frame, the staff went over insurance details and prices on upgrading with us. The staff is knowledgeable and advised us the pros/cons of the end result. The process was smooth and we were done within an hour. Plenty of parking spaces. Can't wait to pick up the frame!

They took care of me and replaced a missing screw on my RatBan glasses no cost!! And didn't push…read moreme to buy anything! It was also quick

DO NOT BUY GLASSES FROM THIS LENSCRAFTERS LOCATION!!!…read more I had a very mixed experience here. The eye doctor, exam technician, and sales associate were all kind and professional during my visit. This review is not about them. This review is about what happened after I left and how my purchase was handled after I paid nearly $1,000 in full. I purchased prescription Prada eyeglasses and Ray-Ban sunglasses, and my total came out to over $950. For a purchase this expensive, I expected much better service and communication. I was told my glasses would be ready within two weeks, but the sales associate mentioned they usually arrive sooner, often within one week. This sounded perfect because I had a trip coming up in 12 days which was within the 7-14 days that was said. On day 10, I called to ask if my glasses were ready. I was told they had arrived at the lab and were waiting to be delivered to the store. On day 11, I was busy and unable to call myself, so my husband contacted the store for an update. He was told my glasses were ready for pickup, so he drove to the store. However, when he arrived, they only gave him my Prada glasses. My Ray-Ban sunglasses were missing, even though I had already paid for both pairs in full. The associate then explained that my sunglasses were somehow never properly ordered in the system and were considered "orphaned" glasses. That is completely unacceptable. How does a fully paid order only get half processed? I paid hundreds of dollars for these glasses, and somehow nobody noticed the mistake until WE called asking about the order ourselves. What made this even more frustrating was realizing that if we had never called, nobody would have informed us that my Prada glasses were delivered. Even after our calls, none of the associates noticed only one pair was delivered. We were the ones constantly checking on the status of my order instead of LensCrafters keeping us updated. It honestly felt like we were doing their job for them. When I asked why customers are not contacted right away when their glasses arrive, I was told the store waits 1-2 days before calling customers because they receive too many deliveries at once. I could not believe that answer. How is that acceptable? People rely on their glasses every single day. Some customers may be using broken glasses, taping old pairs together, or struggling to see while waiting for orders they already paid for. Meanwhile, LensCrafters lets completed orders sit there for days before even notifying customers. The explanation only made the situation worse. If the store is receiving that many orders, then customer communication should be a priority. Instead of focusing only on new sales, there should also be care and attention given to customers who already spent hundreds of dollars and are waiting for products they already paid for. By this point, I had completely lost confidence in this location. Instead of simply reordering my missing sunglasses and asking me to wait another 1-2 weeks because of THEIR mistake, I requested a refund instead. What upset me most was that no real effort was made to fix the situation or make up for the inconvenience. The only solution offered was to reorder the sunglasses (which should have already been done correctly in the first place). That is not compensation or customer service. That is just correcting a mistake that never should have happened. At the end of this experience, I felt extremely disappointed and disrespected as a customer. Spending almost $1,000 should come with better communication, better organization, and better care for customers. I would recommend this location only for the eye exam itself, because the medical staff was wonderful. But I strongly advise against purchasing glasses from this LensCrafters location.

This man is awesome. He has had his shop for many years now + variety of glasses to choose from…read more NEW prescription lens -- only $30 bucks!!!!!!!! ( I had my own frame) My mom came at 11am to drop off my glasses + prescription, got them back in an hour! Need I say more? Hes nice, informative, friendly, and reliable. Coming back for sure.

I was heading out of town this week when my sunglasses broke and I was worried they could not be…read morefixed. I thought I would have to throw away my very expensive Prada sunglasses. I stopped into Saigon Optical and the owner told me not to worry and he said he could fix them. In less than 5 minutes they were fixed and I was on my way. The shop has a large inventory of all brands of eyeglasses and the owner is very knowledgeable and friendly. I highly recommend this business.

This company rips people off. Rude service. Is never opened during regular business hours. I hope…read morethey shut down.

Vision Master Optical is the place to go if you need quality glasses at a great price. Joanna,…read moreEmily, and Dr. Akamatsu were super helpful during our visits. My family and I have purchased three pairs of glasses through Vision Master so far. We plan to return for more great service and quality eyewear as our eye needs change. Thank you, Joanna, Emily, and Dr. Akamatsu for your help!

This was a 100% great experience: professional, courteous, accommodating, and quick!... PLUS a…read moreterrific price for exam, frames and lenses.

I don't think I've ever come a chaotic shop before! My…read morefiancé needed a new glasses prescription and our current optometry was close so we decided to chance it and come here since we had time and they had a slot available. Oh man, coming inside it was packed but it was so unorganized it made me feel anxious just by walking in! There's no reception area so there really wasn't a spot for you to come in and check in for your appointment. We had to stand around and hope we caught someone's eye to help us. While we were waiting the staff were arguing about a customer's order loudly in front of everyone! We all watched while they gas lit each other on who had the order or didn't have the order. That was crazy but good entertainment LOOL but that alone made me want to walk out but he wanted us to give them the benefit of the doubt. Once we finally got someone's attention he filled out his paperwork and again, had to wait for someone to get his paperwork and tell him what to do next. We waited for 15mins and finally we had to ask a staff walking by that we had an appointment and needed help! She told the other staff to take him and get his pre-appointment stuff started (checking eye pressure and all that jazz) We went to the other side of the store and I waited for him in the waiting room and you can see everything that was going on. The lady looked so lost on doing the whole thing and the thing that blows air into your eye? He got like shot a few times that his eyes got so dry and tired afterwards. Turns out we couldn't continue with our appointment because our insurance was on hold with another dr and we rescheduled to come back during the weekend. FYI - we did not, we just went to our usual optometry and were much happier there. Do your due diligence before coming here! One plus of coming here is I hear loads of different languages being spoken so it seems they are well versed in the Asian dialect LOL

Love my glasses! Staff is super friendly. Would definitely recommend my family to come to Commerce…read moreCenter Optometry for their own new glasses :)

My husband went in for his eye exam and to potentially get new lenses depending on the…read moreprescription. Exam went well and quick, however she kept trying to get him to do "other" tests out of pocket. When looking into lens options, again, trying to upsell him on extra options. I don't recommend coming here unless you want to feel like you're at a used car dealership. Save yourself and go elsewhere.