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Temple City, CA

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5.0 (2 reviews)

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3 years ago

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4 years ago

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The Phone Guy

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If I could give Mike ten stars, I certainly would. Our church has been frustrated ever since the…read morepandemic began two-plus years ago. A member of our congregation set up a greeting that said our church was closed and to just leave a message. That congregant has moved away and we've been struggling with changing the phone message since. We have now been open for approximately a year-and-a-half and we wanted to have a phone greeting that reflected that message. Our NEC system is 30-years old but it's just like its members -- oldies but goodies. Thank you, Mike, for being so patient. You have literally been a Godsend.

I own a computer company and quite often we are challenged with various obstacles regarding…read morecabling. Several years ago I met Mike on a job and noticed his ability to run cable even to the most difficult locations. Everything was neat, clean and professional, so we exchanged business cards. Over the past several years, I have referred numerous customers to Mike and used his services personally on many occasions including my office. Not only is the work done in a timely manner, but every jack is labeled, terminated and tested. He even leaves several brand new spare patch cables! What a pleasure it is to come out to a job that has been cabled by Mike "The Phone Guy" and simply plug everything in and it works the first time. On several occasions I have referred Mike to customers with very expensive homes that required the highest professionalism for the installation and every job was done with surgical expertise, customer always pleased as punch, makes my job easier and don't let me forget to say that Mike is a licensed contractor, so you don't have to worry about some shady work that never gets completed. The only thing left I have to say is.. If you need a cabling job done right the first time, then I would absolutely without hesitation recommend you call Mike "The Phone Guy". He is an honest, hard-working professional whom I have dealt with for more than 15 years. Mike... YOU ROCK MIKE!!!

T-Mobile

T-Mobile

(105 reviews)

$$

Lesly was absolutely excellent! She went above and beyond to help me with my upgrade and made the…read moreentire process smooth, easy, and stress-free. She was professional, friendly, knowledgeable, and truly cared about making sure I was taken care of. I highly recommend Lesly to anyone visiting T-Mobile. She provided outstanding customer service and is a great example of what exceptional service should look like. If you need help with an upgrade or anything else, I definitely recommend asking for Lesly!

My 70+ mother went to this Tmobile location to port her number from AT&T to Tmobile and had a…read moreterrible experience. If I could give zero stars I would. As I was unable to go with her because I am in the middle of a move, I sent her there with her Tmobile SIM card because I was under the impression it would be a seamless transfer since Ive already set the accounts up. It was not. The reps there (specifically Stela and Chen) were rude, terribly unhelpful and honestly in my mom's words "a b****" Mind you, she has only ever used that word probably 3x in her life. They stressed my elderly mom out. I was placed on the phone with Stella and not only was she rude, she basically accused me of being a bad daughter for not being there with my mom and since she's been there, she's had to use her inhaler twice??? I think ya'll stressing her out, not me. I ended up having to call Tmobile customer service and they wondered why the people in store were not handling it. So i am in the middle of a life transition while on the phone with the rep and texting my mom while she's stuck in the store. All they care about is opening new lines (commission) and not actually the customer service part of their job. Mind you, this is my first impression of the in store reps. Don't bother coming to this location. The Pasadena location was much more helpful and kind. If I could report this entire thing to their corporate office I would.

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T-Mobile

(93 reviews)

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Chapman

Tmobile is one of the biggest telecom carriers in the country. This store is in Pasadena. It was…read moreclean, modern, and well- organized. I was greeted right away and asked if I needed help. I was looking for a fast & bigger storage that won't cost me an arm and leg for my next iPhone. I went from iPhoneSE (2nd Gen) to the iPhone 17e. Oh boy, it was a MASSIVE difference in every single category. And the price was within my core budget. It's bold and beautiful. Overall, I had a good experience with this dealer.

I've been to this T-Mobile store many times, and unfortunately, it feels like it lacks the level of…read moreservice I've received at other locations. During my most recent visit, I was helped by a store representative named August. Before even hearing my question, he bluntly directed me to the T-Life app because everything is becoming digital. I understand that things are moving online, and I'm not against using the app. However, this was a very specific, scenario-based question that I knew the app would not be able to answer. I went into the store because I wanted to speak directly with a store representative and avoid another frustrating call with T-Mobile's outsourced support. I thought someone working in the store would be able to easily answer my question, but August tried to redirect me without even knowing what I needed. I asked him anyway, and he answered it. If he knew the answer and was able to help, why send me to the app before even hearing the question? This also isn't the first time employees here have immediately directed me to call support without much explanation. I normally try to handle things myself and will contact support when necessary, but sometimes you visit a store because you've already tried those options or need an answer based on your specific situation. I previously had a billing issue where phone support told me one thing and employees at this store told me something completely different. It went unresolved for months until I finally had to contact T-Mobile through social media. The biggest problem is the lack of consistency. One employee will tell you one thing, then you return another day and someone else gives you a completely different answer. I understand that not every issue can be fixed inside the store, but it would have been nice for the employees to listen and understand the question before immediately directing me somewhere else.

Metro by T-Mobile - mobilephones - Updated October 2026

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