They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

Outstanding and honest! Came in and charged me an appropriate amount to completely revamp my phone…read moreand change the battery and then when I came in again with my daughters phone expecting to have to get the same he told me that I didn't need anything and changed some of my settings. He literally was honest enough to say it was a Settings issue and that I didn't need to spend any money. That is great service and I will be coming back to him for all my phone issues

Very clear about options and suggestions, great attention to detail, quick service, and great…read moreprice. Will definitely recommend to friends and count on them for all my future phone help needs. Nice to find a reliable place in the neighborhood :) While I waited for the repair, everyone raved about their good experiences here.

Had no intention purchasing a phone plan, came across an associate from Verizon named "Derek" on my…read morecommute to the parking lot. Convinced me to come inside and check out a few specials they have going on. To say the least, you will leave the building with a confident purchase and a great understanding of your rate. Not overly ambitious for a sale, just confident in answering questions you may have. Great environment , quality salesmen and great phone service #TeamVerizon

The Verizon retail store is located at 368 South lake Avenue Pasadena California 91101. It is in…read morethe business district of South Lake Avenue. While it is accessible from South Lake Avenue, the best way to enter Verizon is from the South Lake Parking District behind the store along Shoppers Lane. There is also a small parking lot directly behind the store with about 18 parking spaces. When entering the store from the parking area, you are greeted with a friendly hello at the reception counter. Here you will be asked some questions about the reason for your visit. They handle a lot of situations at this Verizon location. Everything from accessories, new phones, notebooks, Laptops, to mobile phone connections and plans. I was surprised to hear that they handle a number of corporate accounts. After waiting a few minutes, a consultant led me to a desk for a "how can I assist you" interview. After explaining that my phone was old and not always reliable, I needed a new phone. All my phones lately have been Samsungs so the new Samsung Galaxy S26 Ultra was my choice. After making my choice, Yaz went to the back and brought out the phone and papers to go over. I appreciated the explanation of the options that were available and checking my wireless plan to make sure that I was getting the most for my money. I also asked for help transferring all of the information from my old phone to my new phone. After making sure that I had no other questions, I paid my bill and was on my way home with a brand new phone. The whole experience took about an hour. Yaz was the perfect consultant. He was friendly, engaging, and very knowledgeable. I was very happy with everything about my visit to this location.

I brought my iPhone 14 Pro in with only 10 minutes left in the day. Despite the fact that you did…read morenot have the actual battery in stock, he went above and beyond and used a test battery in my phone, as he knew it was my birthday and something that was needed desperately. What else can I say, amazing value, outstanding service, and Lightning fast repair with quality replacement parts. I would highly recommend to any of my clients family and friends.

Droped my phone and cracked the screen. They fixed it but then the camera got faulty after the…read morescreen replaced. They fixed it but took weeks. At least they let me come back and finished the problems without trying ro charge me more.

Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

This is where I've had all my phones, and finally my first nontard phone (Galaxy S4) Yay. But…read moreseriously, I'm just happy it's not an iPhone. Ugh. So, T-Mobile undeniably has some really retarded things and operations, but the manager of this branch does her best to make this a simple and painless process. If you have any questions or problems, she'll try to help you solve it. I've had multiple problems from things like phone defects (thanks, Samsung, so reliable), to random glitches with texting and internet service, and a few minor things like turning off wifi calling and screen rotation. Most of the time I'm here, it's simply because of something wrong with the phone/service, and she's been very helpful every time. The only real reason this place gets docked a star is simply because of how retarded T-Mobile can be with their operations, especially with the roundabout delivery of the Galaxy S4, as if it's too dangerous to deliver it directly and have us pick it up there. I mean, seriously, we have to go there anyway for a new SIM card. I don't even think people know this place exists, unless they're contracted here, 'cause nobody really pays attention to anything on this corner or section of Main St. for that matter. Seriously, T-Mobile would lose a lot of customers if they didn't have people like her working everyday ironing out all of the issues. I never had any problems with my Motorola phones, but holy sheiza, when I got Samsung, let the problems roll. Fortunately my Galaxy S4 seems fine; I just needed a new SIM card.

My watch face for my apple watch was detached from the glue wearing off. They fixed it in about 30…read moreminutes free of charge. In awe of the professionalism and turnaround, I'll definitely be back for all of my device repairs.

My friend's iPhone 17 suddenly went completely dead, and no matter what we tried, we couldn't get…read moreit to turn on or respond at all. The staff at this shop responded to my service request very promptly. After we handed him the phone, it literally took him two minutes or less to get it working again, and everything was back to normal! What impressed us even more was that he didn't charge us a single cent for the repair. Excellent service, very knowledgeable, efficient, and honest. Highly recommend this store to anyone who needs help with their phone!

I wholeheartedly recommend Jessica Valencia at Cosmo Repair. She's the owner and an excellent…read moretechnician, and it's a pleasure to support a small business where you can actually reach the person who does the work -- by phone or text. Jessica has been in business since 2008 and has been at The Paseo (formerly Paseo Colorado) in Old Town Pasadena for many years, though in different mall locations. She also graciously validates parking. I came in late afternoon to have her inspect my older Samsung phone. Parts took two days to arrive; if you go early enough, they sometimes come the next day. She orders Samsung screens made in Korea. They are not OEM, but mine passed the fingerprint sensor configuration test, which is important. You want to see if the screen's sensitivity is working properly. If you don't want fingerprint login, just delete it after the test. There's a 90-day warranty. I returned two days later. She installed the replacement screen and camera while I waited in the lobby. There's a comfortable black couch and a nice view of shoppers at The Paseo. She really rescued this phone. Another shop had damaged the camera while replacing a cracked screen and sold me a knockoff that developed vertical lines in under a year and wasn't touch-sensitive. Jessica replaced that non-Korea screen and fixed the camera. If you need Samsung repair, go to Cosmo. Wherever you take the phone, ask for a Korea-made screen and confirm it passes the fingerprint sensor configuration test before you leave.

Quick repair with warranty. Best price out ouf 7 different inquiries i made. Open on a Sunday!…read moreresponds quick!

Amazing service provider! If you want the job done right and quickly by a professional, this is it!…read more Technicians know how to quickly identify all types of problems and can resolve all issues related to tech! Have been using them for all tech related issues for a long time!

Came to get my Galaxy S6 Lite screen replaced. He found the piece for $35 and charged $65 for the…read morelabor. I recommend their services if you're in need.

Quick & helpful responses on Yelp. Good prices, friendly…read more VERY FAST SERVICE. Fixed my phone screen in 30 mins. Thank you!

My phone repair was so cool. My camera had stopped working and they fixed it in less than 20…read moreminutes. Not only that, but it was also very affordable. Would recommend.

my cell phone icon for battery at top was so small i couldn't read the percentage left. drove me…read morecrazy. camy by here yesterday and these guys added an icon that was clearly visible...and no charge! how nice...no wonder why they have the best reviews i've ever seen. thanks guys!

I already had past issues with the shop when I went in February to get a laptop screen replaced…read morebecause they damaged my laptop cover with the screwdriver which left a permeant carving. I tried disputing it with my credit card but the merchant lied saying I never contacted them back about the issue. Even though I emailed 2 separate times, called like 4 which one of the calls lasted 10 minutes of me trying to get a refund, and went to the shop 2 separate occasions. I did not immediately approach them right away, I had class after the pick up because I am a college student. I also didn't re-contact my bank back because it is too much effect, I had midterms during then, and if they need the money so badly they can keep it. Now it is July 18 and the cheap replacement they gave me has a fat yellow tint looking like a long vertical line on the left side of my screen. This 100% due to a hardward issue, and now I cannot reach out about the issue because the shop is dishonest, and disingenuous. If you want your laptop worse off come here, if not take the extra money to a different shop with actual integrity.