I wholeheartedly recommend Jessica Valencia at Cosmo Repair. She's the owner and an excellent…read moretechnician, and it's a pleasure to support a small business where you can actually reach the person who does the work -- by phone or text. Jessica has been in business since 2008 and has been at The Paseo (formerly Paseo Colorado) in Old Town Pasadena for many years, though in different mall locations. She also graciously validates parking. I came in late afternoon to have her inspect my older Samsung phone. Parts took two days to arrive; if you go early enough, they sometimes come the next day. She orders Samsung screens made in Korea. They are not OEM, but mine passed the fingerprint sensor configuration test, which is important. You want to see if the screen's sensitivity is working properly. If you don't want fingerprint login, just delete it after the test. There's a 90-day warranty. I returned two days later. She installed the replacement screen and camera while I waited in the lobby. There's a comfortable black couch and a nice view of shoppers at The Paseo. She really rescued this phone. Another shop had damaged the camera while replacing a cracked screen and sold me a knockoff that developed vertical lines in under a year and wasn't touch-sensitive. Jessica replaced that non-Korea screen and fixed the camera. If you need Samsung repair, go to Cosmo. Wherever you take the phone, ask for a Korea-made screen and confirm it passes the fingerprint sensor configuration test before you leave.

Quick repair with warranty. Best price out ouf 7 different inquiries i made. Open on a Sunday!…read moreresponds quick!

They were fast and to the point. They gave me all of the information I needed and fixed my laptop…read moresame day!

Very knowledgeable, resourceful, skilled, and kind. My daughter's smashed iPhone 14 Pro had visible…read moreinternal damage and a shattered camera lens. Hary (I believe that was his name) fixed it and returned it looking like a brand-new iPhone the very next day. We paid around $220, he gave us free screen shields and lens cover, price was very reasonable for the quality of work. Hary looks quite young, high school or college age but he was extremely professional, respectful, and clearly raised very well. His workmanship and demeanor were truly impressive. God blessings

Excelent service! replaced my battery while I waited. Phone was up and running smoothly. I would…read morehighly recommend.

My watch face for my apple watch was detached from the glue wearing off. They fixed it in about 30…read moreminutes free of charge. In awe of the professionalism and turnaround, I'll definitely be back for all of my device repairs.

my cell phone icon for battery at top was so small i couldn't read the percentage left. drove me…read morecrazy. camy by here yesterday and these guys added an icon that was clearly visible...and no charge! how nice...no wonder why they have the best reviews i've ever seen. thanks guys!

I already had past issues with the shop when I went in February to get a laptop screen replaced…read morebecause they damaged my laptop cover with the screwdriver which left a permeant carving. I tried disputing it with my credit card but the merchant lied saying I never contacted them back about the issue. Even though I emailed 2 separate times, called like 4 which one of the calls lasted 10 minutes of me trying to get a refund, and went to the shop 2 separate occasions. I did not immediately approach them right away, I had class after the pick up because I am a college student. I also didn't re-contact my bank back because it is too much effect, I had midterms during then, and if they need the money so badly they can keep it. Now it is July 18 and the cheap replacement they gave me has a fat yellow tint looking like a long vertical line on the left side of my screen. This 100% due to a hardward issue, and now I cannot reach out about the issue because the shop is dishonest, and disingenuous. If you want your laptop worse off come here, if not take the extra money to a different shop with actual integrity.

Even though they were not able to help me resolve my issue. They thoroughly explained the problem…read moreand we about to provide an estimated cost to fix in the going market price. The staff was nice and honest! Thank you for helping me.

My mom's old iPhone 8 Plus was on its last legs -- the touchscreen would often stop responding, and…read moreshe had to restart the phone using the volume button just to get the screen working again. Suddenly, the volume button also stopped working, which meant she couldn't restart the phone at all when the screen froze. We were looking for a bare minimum solution, to have the old phone be functional long enough to transfer her data to a new phone. I called a few places looking for a simple, temporary fix, and luckily found this store. When I explained the situation, they offered to help with the data transfer instead of repairing the older phone. They temporarily installed a working screen on the old phone, let us complete the transfer, and then even swapped the cracked screen back afterward. They went above and beyond, no other store offered a similar solution besides repairing the old phone completely. I would absolutely recommend this place!

I had a great experience with this phone repair company! They replaced both the camera and battery…read moreon my phone, and the service was professional, fast, and reasonably priced. Everyone was friendly and helpful throughout the process. A special thanks to Jayden for his thoughtful gesture of giving me a phone case to help protect my phone! I truly appreciate his excellent service and kindness. I am extremely satisfied with the experience and highly recommend this company to anyone looking for reliable, professional, and affordable phone repair services!

Jayden and team are terrific. Honest, knowledgeable and very friendly service. They replaced the…read morecamera and flashlight on my iPhone 12 and I can honestly say this is one of the smoothest transactions ever - from the diagnostic to ordering of parts to actual repair. Everything was communicated clearly and went down exactly as Jayden explained. 10/10 no notes.

This is where I've had all my phones, and finally my first nontard phone (Galaxy S4) Yay. But…read moreseriously, I'm just happy it's not an iPhone. Ugh. So, T-Mobile undeniably has some really retarded things and operations, but the manager of this branch does her best to make this a simple and painless process. If you have any questions or problems, she'll try to help you solve it. I've had multiple problems from things like phone defects (thanks, Samsung, so reliable), to random glitches with texting and internet service, and a few minor things like turning off wifi calling and screen rotation. Most of the time I'm here, it's simply because of something wrong with the phone/service, and she's been very helpful every time. The only real reason this place gets docked a star is simply because of how retarded T-Mobile can be with their operations, especially with the roundabout delivery of the Galaxy S4, as if it's too dangerous to deliver it directly and have us pick it up there. I mean, seriously, we have to go there anyway for a new SIM card. I don't even think people know this place exists, unless they're contracted here, 'cause nobody really pays attention to anything on this corner or section of Main St. for that matter. Seriously, T-Mobile would lose a lot of customers if they didn't have people like her working everyday ironing out all of the issues. I never had any problems with my Motorola phones, but holy sheiza, when I got Samsung, let the problems roll. Fortunately my Galaxy S4 seems fine; I just needed a new SIM card.

Winnie was great. I had sent a friend over to get his phone replaced. We talked about different…read moreoptions for phones that will work for him on a budget. My friend was super happy and loves his new phone. She was very helpful and got him going.

Speedy, affordable phone glass screen fixed! Didn't even need to wait 10 min - will come backread more

在这家办理了Spectrum…read more的家庭网络，经过工作人员的介绍，顺带把两条电话线也一起转入Spectrum的网络，提前和工作人员约好，他们很贴心的安排人把转网需要的东西送到家里，断网时间短，重新激活网络，办理速度非常快，在手机转网的时候，遇到的问题，工作人员也都非常非常耐心的帮助解决，非常专业。 我在所有业务办理完成一个月之后才来评论，因为在完成所有的计划之后，下个月账单，他们也做到了所有承诺的优惠计划。 非常专业 ，非常nice！

My iPhone screen was very badly cracked, and within two hours they were able to fix it up just like…read morenew. When putting on a free screen protector the worker noticed part of the replacement screen wasn't functioning correctly. Thankfully, 15 min later she came back with the phone all ready. Great customer service and amazing attention to detail.

Went in to purchase a Screen protector for my iPhone 12 and was in & out of there within a few…read moreminutes! Daniel was very helpful and his customer service skills were on point; very genuine & laidback dude. Definitely recommend this spot to anyone in need of any accessories for their phone.

Great customer service and an amazing job done! I went to…read moreother metro stores and most of them so far I had not so pleasant experience But this store and people working are so helpful so friendly and very reasonable My phone was locked because the password on it which I never did assign , anyway this gentleman working here was so patient and helpful that he spent close to 30 min trying to find a way to help me find the password and Change my sim card to my new phone. This place is awesome Thank you for an amazing job you do!!

Jose is a super cool dude and hooked me up with a new phone line for a great price and no…read moreactivation fee. He took time to explain everything to me. Would definitely go back for my family's cell phone needs.