I was highly impressed by the level of service that Michael provided when looking at home internet…read moresolutions. The process was made very easy for me to understand pricing, available promotions, and value of the options available to me. After consulting with Michael, he made it clear and easy to understand which package was best for my lifestyle based off of our conversation. I don't normally leave reviews, but I definitely had to make an exception in this case because of the exceptional level of service I received. Thank you Spectrum and on a more personal note, thank you Michael. You have definitely created a long-term customer!

Don't get Spectrum if you can avoid it!…read more I dropped Spectrum years ago and haven't looked back. Spectrum had way too many outages. On average it seemed to happen weekly, making them a terrible option for working from home on the days that I could. The worst part is, when I decided to cancel, they didn't prorate the last month when I cancelled - keeping my full month payment even though I cancelled halfway through my billing period. I repeat, don't get Spectrum if you can avoid it!

I am very surprised that I am leaving a 5-star review for Spectrum. With zero expectations, I went…read moreinto the store to replace my legacy cable box. Of course, there was zero legacy inventory available, and the only way to solve the problem was to contact corporate or try to hunt down inventory by visiting multiple physical stores. After hearing my problem--especially since this was the second store I had visited that day--Tony Zelaya stepped up. He was able to solve my issue and transition my account from Time Warner to Spectrum with zero interruption. This type of customer service is exactly what motivated me to leave a 5-star review. I don't think workers nowadays really care about customers, but this proves otherwise.

I have owned my current residence for 23 years. Over this period, I have received multiple mail…read moreoffers from Spectrum for Internet. I have never answered any of them, as I have been satified with the AT&T Internet service. Tonight during dinner time (~18:45) two Spectrum representative came to my house. They did not ring the bell, but loudly knocked on my door. I told them they had interrupted my dinner, and I was not interested in any door-to-door sales. I told them to leave, but they continued to talk about their offers, asking what time they could return, etc. I told them again that I had no interest in their products, and that they should leave. After a few minutes, I noticed they were still on my door step. I opened the door again and told them they were violating the dinner hour, which is of value to my family. My wife and I have worked hard for what we have, and our dinner time is one of the few periods of the day we can relax together. I told them that such practices are not welcome and make it difficult to defend capitalism. They continued to try to make offers, and I had to order them off my property. This type of activity makes a poor impression on anyone of even moderate sensability. I cannot see why Spectrum allows it. In Germany, even if door-to-door sales are legal, it is heavily frowned upon societally during dinner time, and companies have been warned about the negative effects of such practices. A reference to this: https://ecommercegermany.com/blog/ruhezeit-quiet-hours-in-germany/ When I was in college, I was employed (part-time) in motor vehicle sales. I was even trained in sales by a contractor for one of the major motor vehicle companies. I was quite good at it, even out-selling the other sales staff on certain days. After I graduated and had a full-time engineering position, the franchise owner asked me to stay on, which I did for a few years. If a person indicates that they have no interest in a product, and anything sold door-to-door, it is best to thank the person for their time, and move on. What was previously my awareness of Spectrum's existance has been tranformed into a definite antipathy.

We got a bid from Don since family members had hired him on a few different occasions to set-up…read moretheir home as well as an office with dependable and high quality internet, video and other low-voltage services. After reviewing proposals by the other two bidders, I could already tell that the other two were both lacking in terms of product knowledge and creativity. Don, however, spent time asking questions about exactly what our vision of the perfect home was (relative to internet, music, security and all) and how we spent our time on each low volt supported time of service. Only after that did he begin proposing ideas and then he put forward his fairest price. We did a major renovation and had the opportunity to pre-wire and our goal was lightning fast internet capability in every corner of the house as well as music and security camera zones that were well thought out as well. We got all of this and more from Don and his outstanding team. Henry and Ishmail were excellent installers and consultants and were so courteous and helpful that we miss their visits. The highlight for me, other than the outstanding service we received, was that they helped me for the first time in my life get a truly universal remote (including Apple TV and everything else). I used to always have just one system or function not perform via previous universal remotes, but we now have everything very nicely on one remote, including our Apple and all other devices. Further, we can control all cameras and music with ease on our phones. Lastly, Don has gotten right back to us on all subsequent questions and special requests...thank you!

From the owner: Data network, tel communications, CCTV cameras, custom home / commercial audio and video systemsread more

Richard and Marquis were great! It was very easy to reach them via phone. Richard took my call and…read moreanswered all the questions I had up front. Then on the day of service they were ahead of time. I was nervous because the TV I have is fragile and thin, but they handled my TV with care and worked with me to bring vision to life for a very affordable price! Definitely can recommend.

Richard installed my tv on the wall in perfect height. Very professional and really knows what he…read moreis doing. Could not have been more pleased with the results. Plan to have him come back soon to install my other tv in the living room. Cost to install was very reasonable and worth every penny.

The Channel Guy is excellent. Everything about working with him was great: A very nice lady does…read morethe scheduling for him, and he shows up on time and gets the work done fast. What else could you ask for! I'm disappointed in Bob B's very unfair review, especially after reading the very professional response from the Channel Guy's business manager.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

Based on customer feedback and local reviews covering both the retail store (834 E Valley Blvd) and…read moreresidential service in the Alhambra area, Spectrum's key areas for improvement fall into four primary categories: 1. In-Store Queue Management & Equipment Returns * Streamline Quick Drop-offs: Customers frequently report long wait times at the local store just to return modems or TV boxes. Implementing a dedicated, self-service drop-off kiosk or express return line would prevent routine returns from backing up behind lengthy sales consultations. * Reduce Kiosk Bottlenecks: Mandating detailed account sign-ins on store tablets before acknowledging waiting customers creates unnecessary friction, especially when staff availability is visible. 2. Network Consistency & Weekend Reliability * Peak-Hour Stability: Local residents report recurring speed throttles, intermittent packet loss, and service dropouts during evenings and weekends. * Symmetrical Speeds: With more users working from home in the San Gabriel Valley, standard cable upload speeds (typically 10-20 Mbps) struggle to keep up with increasing demand compared to emerging local fiber options. 3. Billing Transparency & Promo Expirations * Predictable Long-Term Pricing: Customers frequently cite steep price hikes once 12-to-24-month promotional rates expire. Spectrum could improve trust by clearly communicating scheduled rate step-ups in advance rather than surprising subscribers with sudden increases. * Less Friction on Retention/Disconnections: Ending service or adjusting packages often requires navigating high-pressure retention scripts and upsells rather than straightforward, respectful account adjustments. 4. Localized Support & Communication * Multilingual Staffing: Given Alhambra's demographic diversity, expanding bilingual customer service options (especially Mandarin, Cantonese, and Spanish) across in-store staff and phone lines ensures clearer communication regarding contracts and troubleshooting. * Proactive Outage Alerts: More accurate, automated text updates during neighborhood maintenance or localized outages to prevent unnecessary technician appointments and store visits.

Visitation Rights: Been here a handful of times over the years. Either to return/pickup equipment…read more(Router/Modem/Cable box), or to pay a bill. Wait Time: Wait time can be long. The last time I went to the shop, I waited about 2 hours. I would suggest to make a appointment for the day you're planning to visit the shop. Background On Visit: Came to the shop to return my old modem instead of returning through UPS. The reason for that was because I wanted to know for sure that I returned it. Ambiance/Decor: Ambiance is nice with limited amount of seats Service: Service was snail place when I last went to the shop last week. They were understaffed where there would be 2 - 3 reps working at one time when there is a total of 5 workstations. Recommendations: It would be nice if they had a express line for pickup and drop off of equipment. Something simple like that shouldn't take two hours to return.

Karina from customer service is very impatient & misinformed. Even the worker that came to help my…read moregrandmother was arguing with Karina. If she hates her job then she shouldn't be working there.

I am a customer of Spectrum for years. The internet and home phone service are fine. The mobile…read morephone service is terrible and horrible. I could not send photo or it took hours to days to get it. I called customer service and I have to wait more than 30 minutes. On top of that none of the representatives could help, but caused me more problems. I also went to Spectrum store in Alhambra CA. Three people there did not helped plus super bad attitude.

Charter internet ,TV and phone,all 3 in one only 29.99 each.they do time warner cable ,dish…read morenetwork....also if you want camera , speaker,professional design.....

Finding internet was a pain, but this guy made it fun. He gave me a great price on a router and…read moreprovided me with the best deal out there.

I reached out to two different places for a quote via Yelp and Vick from OnPoint got back to me in…read moreminutes (still waiting to hear from the other guys...). He showed up on time the very next day, in the pouring rain and didn't even blink when he realized the TVs were way bigger than I had said they were (whoops). Moved two TVs from our old place to our new place with the utmost efficiency and triple checked they were hooked up correctly and in the right place before taking off. Also stayed within the quote he gave me. HIGHLY recommend these guys!!!

I needed to remove my old satellite dish from a 3rd story condominium because of my HOA rules…read more They needed me to remove it asap ( after a letter or two...) I thought about just doing it myself to save some money,and realized going up on the roof wasn't a good idea. I decided to go with a professional instead. I requested a quote from several businesses and Vik at Onpoint contacted me right away with a really great quote. OnPoint Installers were very accommodating and were able to come by the next day . Onpoint Installers was professional and got the job done safely and quickly. I was pretty impressed with the service and highly recommend them. Thanks Vik!!