Scheduled ON THE PHONE a DAY BEFORE my appointment at 1pm. I got no email confirmation for it, but…read moresomehow I had to experience the negative consequences of the telemarketer's mistake? I almost had to wait an hour and a half via the normal walk-in check-in because the first worker refused to help me without a confirmation! Which SHOULD have been sent to me. Thankfully, a different, more helpful worker who priority serviced me for the inconvenience. WHICH IS WHAT THE FIRST WORKER SHOULD HAVE DONE IN THE FIRST PLACE. First worker (1 star) + second worker (5 stars) = 3 stars overall.

To spectrum: every store you have has a very slow service. Its so ridiculous, just to return…read moreequipment tskes a whole 1.5 hrs. Come on spectrum! I know at&t does their return w ups all you gotta do is drop it off and the whole thing takes 3 mins. Nothing like signing in then you wsit for hrs?

I have spectrum and have been without their internet and TV for 5 days and they can't seem to…read morecorrect the problem. I called them numerous times and they keep telling me there is an outage, well I'm tied of hearing that there are problems but nothing seems to be fixed, I wouldn't recommend their service cause it suck.... Look for another internet provider instead of spectrum... trust me you will be happy!

Slow wait times for no reason. They only have one person on duty and they can't get through a…read moresingle person in 30 minutes. All I had to do was drop off a modem that had already been replaced. I even made a reservation, arrived 10 minutes early and still wasn't helped till 15 minutes after. The person was quick when it was my turn, just severely understaffed.

I want to recognize Edward for his exceptional customer service. From start to finish, he was…read morefriendly, knowledgeable, and very patient. He explained all my options clearly, he gave me such a great offer for internet and cell service, never rushed me, and made sure everything was set up correctly. Because of Edward, my experience with Spectrum was stress-free and so positive. I truly appreciate his professionalism and dedication. I got such a great deal too. Thanks!

Spectrum is the absolute worst... constantly outages.. sub par internet. I wish I could give this a…read morelower rating. From front to back it's the absolute worst internet company to deal with. Advise going with absolutely anything else over Spectrum. I really don't understand how these people are still in business

Highly recommend Tim and his services. He is on time, communication was great, the work was perfect…read moreand his fee is very reasonable. Very glad to have used his services. Top notch professional!

I needed to get a TV mounted in one of my bedrooms and contacted Timothy. He responded promptly and…read morescheduling was easy. On the day of the appointment, he arrived right on time, did an excellent job, and his pricing was very reasonable. If you need anything mounted, call Timothy -- you will not be disappointed. Highly recommend.

Thursday I had problems with my iPhone 16e so I drove to Spectrum on my lunch break. Whenever I…read morereceived or tried to make a call all I could hear was static. I signed in and waited for about 10 minutes for someone to help me. I explained to the young man about my phone issues and he told me that he was going to install a new eSim card. After patiently waiting about 15 minutes he restarted my phone and that took care of my issues. I could ise my iPhone again! After the man fixed my phone he took a look at my internet account and told me I had an old plan and he could save me $25 a month. So, my internet went from $106 a month to $81 a month and I got a faster 1 Gig broadband speed. I also told him that my internet would sometimes go down for a couple of minutes in the mornings and start back up. He said bring in the router and the wifi tower and I could swiped it out with newer models. So today I did just that. Thanks Spectrum. You were extremely helpful.

0 stars if I could I had Spectrum home internet service for…read moreyears and the price went from around $40 a month to a ridiculous $101 a month. I finally had it and called Spectrum to cancel the service and returned the equipment on the 4th of March 2026. Customer service over the phone advised me to return the equipment before the next billing cycle which is the 16th of the month. Instead of send them back by UPS, I took them to a Spectrum store and got a receipt. Today the 16th of March, I got another charge on my credit card for $101.25 from Spectrum. Just got off the phone and this so called "supervisor" told me that I had to pay for the month of March in the middle of the month. I was shocked and told him the equipment was returned and customer service had told me I will not be charged again. I also asked him who would charge monthly service in the middle of the month for the service month? It's usually at the beginning or the end of the month and that's not what the customer service told me earlier when I called and returned the equipment. He insisted he is the "supervisor" and couldn't do anything about it. Well guess what..... it's my decision to let everyone know this is how Spectrum put its hands in your pocket. Just like people around me said. They charge more on the loyal customers and bite you when you decided to leave. Take my advice.... STAY AWAY

Let me tell you that Nojan is da man!…read more We redid our family room and moved the location of our tv to our new built-in cabinets. I needed the satellite cable rerouted and brought through the wall and also wanted all the cables from the satellite box and Xbox fished through the wall from the cabinet so they wouldn't show. I asked him if he was able to run an Ethernet cable from my router in the front of the house into my crawl space and into back room for the tv. "No problem!" He asks me if I wanted an Ethernet switch so that I can also have it hooked up to the Xbox. Hell yes! He had the switch in his truck already, along with the coax and Ethernet cable and connections. 1 cable for 2 different devices, who would've thunk it. After several days with this setup l have to say EVERYONE SHOULD GET THIS DONE FOR INFINITELY BETTER NETFLIX, AMAZON PRIME VIDEO AND GAMING. No more wonky WiFi delays and buffering. Highest definition streaming videos. According to my son, online gaming lag disappears. Nojan has been doing this for 30+ years. He's nice. He's polite. He's tidy. He did everything I asked for and offered upgrades to things I didn't know existed. And his prices are beyond reasonable. $$$ :)

It is New Year's Day and our home entertainment system was crapping out and we called a few…read morecompanies but Nojan answered our call and came out right away. Thank you Nojan for helping us on a holiday. We are so happy with our TV connection.

ATTEMPTED StarLink install…read more.. Terrible experience. They came to my home and had the wrong ladder so they left. Couldn't reschedule for the same day. So I figured it all out myself and if they had just walked around the house, they would've noticed a previous DIRECTV install bracket (already bolted into the house) that they could've used. I sent them a picture of it and they said they couldn't use it. But I'm literally writing this review from StarLink that I set up myself. For free! ! I've now got the entire thing setup by myself, and simply have to go to Home Depot in the morning and buy a few small things to make everything look neat. Most simple install ever. They did not research the project or even look at the height of my home. Super disappointing ! It's like any other business. When they get really busy, you' really find out how good they are at managing things.

I needed our unsightly satellite dish removed and fortunately came across the Channel Guy company…read more Jose was really awesome! Super professional, knowledgeable, courteous and did a great job. Highly recommend!

Customer service is okay at this location. Sometimes they don't have certain devices in stock or…read morethey don't carry them in the store at all. Definitely make an appointment if you can because the wait can be extensive. The cellular service is just as good as other major carriers. Affordable prices when bundled. I don't like that you can't use the full data you pay for each month when you use your phone's hotspot. You get significantly reduced speeds (600kbps) after 5gb of hotspot use even though you pay for 30gb per month with their unlimited plan of $30 per month. Their cable service is good, but the prices fluctuate pretty often and deals are hard to come by even though they tell you to check in on current deals once yours expires. There are also a lot of sporting events that you can't watch because of constant corporate squabbles leading to contractual disagreements which affect Dodgers and Lakers games. Overall, I'd recommend the service since they seem to be making more improvement each year.

this company is in poor taste. They do not care about their customers. the service is horrible. The…read moremobile coverage is embarrassing. Spectrum please stop being greedy thieves charging for a seBrice service that is inadequate. I have a phone that I can't use, why? because of your 24/7 outages. Poor customer service, disappointing quality of mobile network. I have never experienced such lack of manners, disrespectful representatives. Do not throw your money away with Spectrum

Came here to trade in my old phone for an iPhone 16. Overall, service is good and quick. Staff is…read moreready to answer any questions and give you all the pricing and options available. They do get quite busy so you might have to wait before getting help.

Had a problem with my IPhone. They were quick and efficient in resolving it. Good customer…read moreservice. Thank you very much!

Search around for about two months trying to find a decent company for a camera system for our…read morehouse. Finally decided to go with SuperMatrix. Their pricing was actually better than the rest. Working with Robin was a great experience very knowledgeable and very detailed. They showed up on time. And the crew was excellent. Very happy with this company and the crew. Thank you.

I was looking for 2 cameras to replace the ones that went out. My cameras use old connections and I…read morechecked several places. Super Matrix was able to find what I needed and they worked great. Their customer service was very good.