Sad to see this location have such a low rating! Personally, my experience at Spectrum was great! I am moving to a new house, so I needed to sign up for their service and receive a new router and modem. I decided to pick it up since it was going to be faster, so I went to the Alhambra location to pick it up. It was fairly quiet so I was helped right away. The guy who helped me was really nice and made small conversation, so I wasn't just waiting there in silence which was nice haha. He pulled up my order and put everything I needed in bag. He also included additional cables just in case I needed them for set up. He mentioned that there was a 24 hour service number I can call if I ever needed help setting up. Overall, I had a great experience in the store. Ive been using Spectrum for the past 2 years and I haven't had any real problems. Sometimes it does get spotty but itll reset within a few minutes which is no big deal to me. I also like their online portal. It made everything easy for me. read more

Waiting forever just to drop off a return. Not even a self service, and not even a representative to guild or greet customer. Is it expensive to hire a representative? Busines are playing ton of money to do service with you and this is what you return your clients. read more

Spectrum - Waiting forever just to drop off a return. Not even a self service - Television Service Providers Near Me - Alhambra, California

I have spectrum and have been without their internet and TV for 5 days and they can't seem to correct the problem. I called them numerous times and they keep telling me there is an outage, well I'm tied of hearing that there are problems but nothing seems to be fixed, I wouldn't recommend their service cause it suck.... Look for another internet provider instead of spectrum... trust me you will be happy! read more

This place has terrible service workflow! 3 employees with tons of people trying to turn in equipment. They should have one person in charge of that to get people in and out while the others can focus on sales read more

Slow wait times for no reason. They only have one person on duty and they can't get through a single person in 30 minutes. All I had to do was drop off a modem that had already been replaced. I even made a reservation, arrived 10 minutes early and still wasn't helped till 15 minutes after. The person was quick when it was my turn, just severely understaffed. read more

Hm....the wait for a service rep was longer tan expected. Maybe it was due to several old ppl being helped. OH well.

So far, so good. Moved to a new house and signed up for service. The sales guy was nice and did his requisite upselling of bundled services. We opted for a 400 mB plan with Apple TV... talked me into a "DIY self install "... just pick it up at the store and plug it into the wall. I arrived at the nearest Spectrum store and found a decent line. 20 minutes or so, I was in the store, and the CSR handed me a few boxes of stuff. All was well until I got home and realized "plug it in" requires a cable connection to the home. C'mon, sales guy... I literally told you it's a new home, we just moved in, and asked you if I needed an existing cable hook up and you said no. A few minutes on the customer service phone line and Jose was going to be at the house to do the install.... in five days. Frustrating, but I suppose not unexpected. The glorious day came, Jose showed up, drilled a hole through the wall, and got everything working. Speed tests have given my a max of 390ish/25ish, so not bad. It has also fluctuated as low as 35/5, so we'll have to see how it goes. But all in all, it was one of our only local options, and I'm hopeful there will be more good times than frustrating ones moving forward. read more

Spectrum - Oh boy - Television Service Providers Near Me - Alhambra, California

What a joke this business is, they weren't open when I passed by at 500pm on a Thursday. Actually this place looks closed because the main sign on top is missing they only have a sticker sign on their door plus it's all the windows are blacked out but the lights and furnishings are still there. Again what a joke because on their website it doesn't state they are closed for good. I had to return a modem to them but ended up going to a UPS store to send it, what a waste of time. read more

Spectrum - This place looks closedown - Television Service Providers Near Me - Alhambra, California

This charter spectrum store is in the middle of a busy shopping strip mall. I had to come in here to exchange a cable modem. Level of service on a Sunday afternoon was fast (no lines). Pandemic/Covid protection: - There were 3 employees in the office, 2 without masks, the last with masks and gloves - They have their double door entrance propped open which was a plus - They wanted me to sign some kind of receipt but we're okay that I declined once I told them I wanted to go get a pen. All in my specific experience was good but YMMV read more

Spectrum - Television Service Providers Near Me - Alhambra, California

Horrible customer service. I came in the morning and left immediately when I saw over 15 people waiting in line for service. Left work early to return equipment and nothing changed...one employee for 20 customers! Hire more people! read more

Spectrum - Lone representative for 20 customers... - Television Service Providers Near Me - Alhambra, California

Spectrum is a ripoff you cant get no one on the phone, trying to cancel all service with them, tired of trying to get someone to help with my business and home service. both service went up with out being notified, I know that there is a class action lawsuit against them for providing slow internet service and charging more WORST CUSTOMER SERVICE VERY DISSAPPOINTED read more

INSTALL review: Anthony arrived just before 2pm for my 1pm to 3pm time slot. He explained what he was going to install. He listened to my requests and remembered them correctly. Then, he took his time and did the install right the first time. I liked that he was conscientious. If he moved furniture or items in the house, he'd move them back to where they were before he moved them and wore slip covers when he worked inside the house as not to bring in dirt into the house. It took about two hours for him to finish installing the Internet (30 Mbps download / 4 Mbps upload) at my house. He had to climb up the telephone pole to activate the line, then ran cable from the cable box to the front of my house where my wireless router is situated. Before he left, he made sure that the Internet was working properly and that I had wifi signal. Overall, a great install by Anthony. I would recommend him if he services your area (in my case SGV). I like that Charter recently stopped charging monthly ($6 or $7/mo) for the cable modem. Xie Xie!! read more

Don't like Charter Spectrum Normal business hours vs December 21-29. It confused me until I got to the store and realized it was closed. Awesome! read more

Don't use them!! They're liars and they bait and switch people! They're capitalizing on a pandemic. Not sure how a $65 bill turns into a $100 bill. There's no such thing as a free 3 months! Do yourselves a favor.. don't use them read more

Customer service is non existent here, which doesn't make sense at all considering the ridiculous prices they're charging on internet alone. Came in to cancel the internet service because $70 a month is crazy. The guy behind the counter doesn't say "hi" doesn't ask what we're here for or anything. Just stares at you behind the counter. When we said we want to cancel the internet, he takes the modem and dumps it behind a rolling crate while mumbling something when he walks back. Then he tosses the receipt at us and says "sign". When everything is done he doesn't even say anything. Just stares at us. I had to ask if we're done to which he just says "yes". No thank you, have a nice day or anything. What kind of customer service is this exactly? And you expect us to put in $70 a month to be helped with this kind of attitude? Overall, it's very unpleasant to have to be treated like this. We're people who purchase your services, not criminals. read more

I've been here twice and both times had very poor service. My first time going in the woman working asked me where I lived and then proceeded to tell me she could not help me; supervisor came out and took over and was able to help, he was great; it's unfortunate he has a poor staff.. I went in again yesterday and was disappointed once again. Not only was the staff unwelcoming they also forgot to put a few pieces in my self set up kit; I disliked being there so much I went out of my way to find my own adaptable wires and got it set up. Long story short: POOR COSTUMER SERVICE. read more

They just raised my rate for the second time in just over a year. For internet only it's now $70.00 per month. I've been at this address for 15 years and every 6 months go shopping for ANY other internet provider. The only other in this area is AT&T using phone lines, so the service is ridiculously slow and they have very low data caps on top of that. The FCC and the PUC promised competition and it turns out, only to keep voters from voting them out. They won't allow another broadband provider into this area. 73% of America has only one internet provider in their area. Don't get me wrong, the service Spectrum provides sucks big time. Now people are complaining they charge $5.00 to pay your bill in person and wait for two hours to make the payment. Time Warner promised better service and no rate increases if only they were allowed to buy Charter. They promised to pay off the right people after they left office (Ajit Pai of the FCC comes to mind) and the merger was allowed. It's now well documented that the quality of their service went down and their prices went up. When are people going to wake up and vote those responsible out of office? read more

I was contacted from an authorized Charter Rep Promising " As long as I have this account open It will be locked in at the rate of 49.95 per month. It was raised to 54.95.within 6 months. All I get is the wait 57.16min so far. There is no record, no recourse.in India. do not get Charter. they bounce you around\like a pin ball. They are so big they don't care. read more

I have no issues with the folks in the Spectrum Valley Blvd. office. They are very good at what they do. However, Spectrum's customer service in the field and their hardware are probably the worst in the free world. My introduction to Spectrum began with their installation. It was something akin to getting kicked in the face. I live in the San Gabriel Valley in a predominantly Chinese neighborhood. Appropriately enough, the Spectrum folks sent out an installation team of 2 Chinese guys, one old guy who barely spoke English and a younger man who apparently decided he was on a break. He sat in directly below my balcony on the bumper of their pickup truck, smoking cigarettes and talking on his cellphone. The visit started off poorly when the old guy knocked on the door. Instead of saying hello and introducing himself, he unhappily looks at me and asks "You need cable?" I said yes, and he immediately walks back downstairs to his truck without saying another word. Friendly dude. After seeing the TV's where boxes are to be installed, he goes to my living room and digs out a big drill bit from his tool box and prepares to drill a hole through my wall, no more than 2 inches away from the existing hole containing the DirecTV cable, after I had already informed him that he would be removing the DirecTV equipment. I ask him "Why are you drilling a hole?" Then he asks me, "Oh, you want to use the DirecTV hole?" Hell yeah, dumb ass. Like I need a 2nd hole drilled through my stucco. So after the 30 minutes, the old guy announces "All done, sign here,,," He didn't put the furniture back in place. The TV stands were still sitting at 45 degree angles to the walls. He didn't program the remotes to the TV's. He didn't leave the instruction manuals for the remotes. He left the old DirecTV equipment sitting on the floor of each bedroom. He made no attempt to gather and stack the old equipment and stack it at one central location for me. And my house was filled with secondhand smoke from the young guy taking his break below my balcony. I was glad to see the old guy and his boyfriend drive away. Then I noticed the trail of cigarette butts on my driveway left by the younger guy. Totally unprofessional. Granted, these 2 guys were subcontractors working for a 3rd party company hired by Spectrum, but why these guys weren't vetted by Spectrum for their ability to provide a reasonable amount of customer service is unfathomable. So in the aftermath of these 2 numb skulls, I'm dealing with what is probably the most archaic, primitive set top cable boxes in the world. Charter's set top boxes are outdated. The user interface (menu guide, setup screens, etc.) looks like it was modeled after the Windows 95 interface. It has as much sophistication as an old NES game console. Anyone coming over from DirecTV will immediately feel the loss of the IMDB-like movie database containing movie synopsis and filmography information. Worst of all, all of my 3 DVR/receivers either lock up or start blinking every 2-3 days requiring them to be unplugged and reset which is a complete nuisance. And oh yeah, there's no whole house option. Whatever DVR you use to record a broadcast is the one you'll have to view it from. I had that on my DirecTV 3 years ago. From an optics standpoint, the picture quality of the Spectrum boxes is worse than the DirecTV boxes with a much more pronounced screendoor effect for fast moving action such as live sporting events (basketball, football, etc.). There's no other provider that offers the LA Dodgers telecasts. The combined cost of my Spectrum TV, internet, and home phone bundled service is far less than what I would pay as a subscriber to DirecTV which is a much better company offering a better product, but at a price that exceeds its value. I've been watching the cord cutting alternatives closely, but nothing provides an alternative means of watching the Dodgers. So for now I'm stuck with Spectrum. Boo hoo. read more

There's over 30 people waiting I've been here for over an hour and there's only 1 person inside working earlier this morning at around 10 am. Spectrum is price grouching our internet but just provide 1 employee to help us. There's two managers over here and they are useless and worthless. I was also given the two managers name is Rong and Peter. read more

Spectrum - Television Service Providers Near Me - Alhambra, California

I was one of those people who walked in five minutes before closing time... and they were still friendly and courteous to help me return equipment for a friend. Thank you!! read more

Too bad 0 stars isn't available. Customer service rep was rude and had ZERO customer service skills.... totally USELESS... didn't even bother to look up our account! Gave us a blanket statement and didn't even bother to explain the details.. read more

Currently in line on the outside of the store. It is now 12:15pm on Sunday and we all see the worker casually walking from Starbucks with his food and drink. They're suppose to be open at 12pm. Currently 12:21. You see the worker, not in uniform just on the computer and enjoying his lunch. One of the people waiting in line knocked on the door and the worker just flips us off. 12:32p and the male finally puts on his uniform and opens the door. read more

Spectrum - Television Service Providers Near Me - Alhambra, California

I am so happy with the entire process we just experienced with spectrum internet cable . We live in an area which our old internet provider could not supply more then 20 megabytes per minute , now that the kids use Zoom for school my on line work was getting effected. We reached out to spectrum and to our pleasant surprise we found that we can have up to 400 MB per minute in our area we immediately struck a deal and had their tech guy come out to help with installation. Everyone could not be nicer and right now we are one happy family. I highly recommend spectrum services to anyone in need. read more

I have had it with Charter. It's such a shame that when you purchase a home in a community you are then held hostage to the Cable company that owns the rights in the city. Don't even get me started on the Dodgers situation. I am ranting about their costlier and costlier internet services. I have been a customer for over 10 years and in all this time, I have been able to commit to a one or two year 'price', which was a savings and guarantee that pricing would not go up. Well my two year deal is up and my cost just went up $15 per month, end of discussion. There are no programs, deals, only for new customers. So I am penalized as a existing customer to pay more than someone new. Time for a change. Used to be there was loyalty. sucks. read more

Really, I wouldn't know what to write about this place. Their office use to be in the alley walkway of the Alhambra Shopping Plaza right behind the Wells Fargo and the Big 5 Sporting Goods store. Anyhow, they recently moved out of the alley and into a main retail store front close to the Top Island Chinese restaurant. I went there to pick up another cable box once as an add on for another television. The customer service there was very cordial... and I didn't have any issues with them. I don't know why they deserve only one star. Yes, there were people inside lined up as usual whenever I walk by. But, basically if you wanted to know more about their packages, just log into their website. It is self explanatory. All was good. No problems with anybody. Cool... read more

Johnny will rip you off! (he's the fat Asian man in his late 40s) He lies about the promotion and when you see the bill it's from 60$ to $140. SCAMMERS! Don't get CHARTER Cable Deals! Especially with Johnny! I'm so angry I just want to toss my two cable box at him! I should have just stayed with Internet of 60$. Now I'm stuck with a bill of $280 within 2 month period. Please save your time and energy and don't come here! I hate making bad reviews but it's unfair to what he did to me. It's wrongful. I need to find time and return everything. You guys lost a good customers who been with you for over 20 years! SCAMMERS! SCAMMERS ! Don't get CHARTER ! DON'T SIGN UP FOR ANYTHING THEY OFFER YOU. JUST RUN! Told me if I add cable TV it will only be 25$ more and my first bill I ended up paying 180$ when it should only be 90$. Ripped me off and they said they cant take off the charge because I have to pay two month advanced. One month later I get another another bill that's due before a month later Ugh! I'm going to cancel it. SCAMMERS ! I warned you. read more

Terrible. First off, this place was super hard to find. Punch in their address and you end up in a giant plaza with a bunch of terrible asian drivers. Second, where's the signage? I don't see any Charter signs at all. How the heck do I find this place? O, right.. it's located in the back alley.. And how do we know that if there are no signs around? Finally, this place was as sad as the post office and/or dmv. All i heard were angry customers complaining about their bills, overcharges, taxes, bad service, etc. That probably explains why they needed bulletproof windows. Wait, did I just walk into Wells Fargo, Chase, or BofA? No, this is Charter communications. So why do you have bulletproof glass windows for your CSR reps to hide behind? Why? I'd give you 0 stars if Yelp allowed for it. read more

Spectrum - Really? Is it necessary to have bulletproof glass? - Television Service Providers Near Me - Alhambra, California

came in because we received communication from charter that we could pick up a new modem. we came on a friday evening and there were two associates in the store. the male helped us and was very... gruff, i think would be an accurate description. as he was helping us get a new modem, he answered a personal call yelling at whoever was on the other line that he had to work an extra shift (all in chinese which we completely understand). he gave us the new modem and said we had to return the old one "like.. as soon as possible". fine for what we needed but def not a stand out location. located in a large asian plaza so there is plenty of parking. read more

This review is purely based on the customer service at this location.. Came here at 11:30am on a Saturday to swap out a cable box for my grandparents since their original box didn't support HDMI...there were 2 windows open and got out in under 15min...the rep was really friendly and helpful. FYI...the office is located BEHIND the Wells Fargo Building..walk down the alley and its on the left side after the bank...took us awhile to find it since there were no signs posted anywhere in the shopping center.. read more

WORST CUSTOMER SERVICE EVER !!!! Came in to pick up a receiver and this was thee worst customer service I've experienced. SHALINE is the girl who I encountered at the desk and she was beyond rude and unhelpful. Her attitude sucked and was so unwilling to help. I called her out on her attitude and asked for a manager she said we don't have a manager for you to complain to. Who the hell hired this dumb girl ? Why does she still have a position at this company ? read more

Oooooooo no only 1 guy at the front.a lot people taking at the back .......this's the way spectrum doing business . read more

Spectrum - Television Service Providers Near Me - Alhambra, California

Located behind Wells Fargo (next to Staples on the corner of Valley and Almansor,) walk down an alley to the backside of the lot. When you see a tree, you've arrived - look to your left. Charter is hidden in a discrete/inconspicuous corner out of public eye, with no signage or marquee to suggest they exist. The manager looks after many other branches so if you need to speak to him/her you gotta just keep calling back/dropping-by and hopefully get lucky. This one's name is Kim and the branch number is (626)457-1446. Charter is tolerable. While the employees will even grunt for improvement, you do eventually accomplish your aim. read more

You go in, there is a tablet device for you to sign in and you wait til your name is called. Your name is on a display to see where you are in line. No greetings or anything (at least when I went) but there was also a lot of people waiting. At best they should have a sign with instructions, in case anyone is lost. Got in, got out. Easy. read more

I'm currently in line at this location. There seem to be two people helping at any one time with a waiting list of 14 customers. I've been standing here for about 20 minutes and the end is nowhere in sight. I just want to drop off my equipment and get out of here. The service at this location is atrocious. Don't get me started on their prices. That's a completely different issue. read more

Horrible office to visit. Only one employee handling a big line. Customers have long complaints. Best not to come in person and try to solve your issue over the phone. Too bad I chose to exchange equipment in person! read more

Stupid place with stupid worker here! No patient,bad attitude !hope this office close as soon as possible

CHARTER SPECTRUM wants to charge us $20,000 in installation costs. I think not! read more

9 people waiting, this lady is browsing internet for 10 minutes, guess she earned her payc read more

Spectrum - Television Service Providers Near Me - Alhambra, California

We have charter internet and phone, both are spotty, Just very mediocre service, when it works it is fine , but it will stop working requiring q restart of the cable modem. That has been happening on a daily basis now. The phone service will drop out mid conversation 2-3 times in every 7 calls. Forget the phone service just use your cell. Try to stream Netflix and mid movie it will quit in the first 3rd of every other movie. Since we have an FCC administration that works against consumers, it makes me wonder if charter it doing it either deliberately or though negligence, they have no fear of punishment . read more